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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Ms Kathryn Tilbury (KT)

Physiotherapist

KT is by far the best physio I have ever been to. I went to KT to help to address a posterior pelvic tilt to help with a hip cam lesion as per instructions from a surgeon. KT took time in advance prior to our first appointment to read through the surgeon notes and very clearly understood what the notes suggested and was able to articulate this to me in a very easy to understand manner. KT really puts her patients first. She took time to understand what my personal goals were on the route to recovery such as getting back to a full gym routine and from the very first session suggested moderated ways in which I could build back up my routine. Under KTs clear and thoughtful guidance I was able to resume some level of exercise far quicker than I ever thought possible. KT provided very thorough instructions during our sessions and in the email write up that she sent after each session. Something I found particularly valuable was that KT demonstrated any exercises she gave me and then would film me doing the exercise on my phone to watch back, with her instructions voiced over the video. KT adapted well to my needs and continued to progress me in each session within what she knew I was capable of. After each session with KT I felt more and more assured and confident in my recovery. I could not recommend Katie enough, her friendly attitude and genuine desire to help not only aided in my recovery but made the entire process thoroughly enjoyable.

Mr Darmarajah Veeramootoo

General Surgeon

Mr Veeramootoo was the surgeon for my procedure to fix an inguinal hernia. The procedure was carried out at Spire Clare Park Hospital in mid-December 2025. I met with Mr Veeramootoo for a consultation in October and then again on the morning of my procedure. During these meetings he clearly explained what would happen during the procedure and he answered all my questions. Mr Veeramootoo visited me once more, when I had recovered from the general anaesthetic and confirmed that the procedure had gone smoothly. I was able to return home the same day. In the first week following the procedure, I was fortunate in experiencing very little real pain and the general discomfort in the area of the procedure had largely gone by the end of the second week. I regained my mobility very quickly and was able to walk multiple miles without discomfort by the end of the first week. Now, four weeks after the procedure, I feel largely back to normal, my body providing only occasional reminders that I shouldn't be doing anything too strenuous. Overall, I have a very positive view of the care I received. I wish to extend my thanks to Mr. Veeramootoo and to all of the staff who were involved in my treatment and care.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I had a really positive experience at The Harborne Hospital. I was greeted warmly on arrival and was actually seen before my appointment time, which was very much appreciated. My consultant Mr Leung truly listened to me and took the time to understand the full picture of how I’ve been feeling. He was extremely thorough, and for the first time in a long while, I left feeling hopeful — hopeful not only that my pain can be better managed, but also that I may finally get a clear diagnosis of what is actually happening to me. I really appreciated how carefully and thoughtfully everything was explored. Every member of staff I met was kind, professional, and supportive. The level of care and compassion shown throughout my visit was outstanding. I wouldn’t hesitate to recommend this service.

Mr Wissam Abou-Chedid

Urologist

From the initial face to face consultation through the conversation immediately prior to the operation then a reassuring word in recovery and finally a telephone consultation with the (positive) results of the pathology and oncology at 6 weeks post surgery I cannot fault Mr Abou-Chedid's care. His skill cannot be questioned and the excellent post-operative recovery is testament to this. I am sure that his technique of radial prostatectomy coupled with supra-pubic catheter greatly contributed to my recovery. It goes without saying that, given a choice, I would not have opted to have prostate cancer in the first place but for anyone in the unfortunate position of having a diagnosis of cancer I would not hesitate in recommending Mr Abou-Chedid.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had been considering eye surgery and attended Cathedral Eye Clinic to get a second opinion, having already spoken with a consultant in Dublin. Putting it simply, my experience in Belfast was far superior. The team at Cathedral ran a more comprehensive range of tests, assigned more time and personnel to my case, and were far better at talking through my options. In particular, I was very pleased that they were willing to give me their honest perspectives based on what they felt was best for me in the long run. Ultimately (based on their guidance), I decided not to go forward with any additional procedure at this time, but should I need treatment further down the line, I will not hesitate to go back to Belfast.

Mr Ian Hunt

Cardiothoracic Surgeon

My son is coming to the end of his treatment for Pectus Excavatum and is pleased with the results having used the vacuum bell for almost two years. Mr Hunt has always been very honest with him and we knew from the start that correcting a 2.6cm dip was not going to happen because of his age (16yrs). However, my son is delighted with his 1cm improvement and for him it has made a difference and he is very grateful that he was accepted to be treated by Mr Hunt. My son is now 18yrs and knows that it is unlikely that his chest will improve further but he is going to finish the two year treatment plan and then start to wind down wearing the vacuum bell. He wears it at night for 8 hours which has worked well for him.

UK Vein Clinic - Reading

Vascular Surgery

The assessment was very thorough but efficient at the same time. The team on-site put me at ease, demonstrated confidence in their abilities and ensured I understood the problem and potential next steps. The practical next steps (eg costs, timescale and dates) were not the focus of this appointment and therefore, at no point did I feel a pressure to commit. The focus was more on the calibre of staff who would manage my next procedure and we also discussed any medical concerns I had. I walked out of the session thinking why on earth have I held back so long on getting this treatment done! Thanks to the team both the Dr and Fabrizio were incredibly professional and welcoming.

Mr Hugh Jewsbury

Ophthalmologist

Jenna was scheduled for surgery on the Tuesday morning. Everything was explained to us in detail. I had no concerns - all of the staff including Mr. Jewsbury dealt with her in a really calm and confident manner which made her not worry too much. She was taken down first thing in the morning and we were out early afternoon with clear instructions. Her eye has healed really nicely and we’ve got no concerns and overall what could have been a really stressful experience for Jenna was actually quite calm and controlled because of all the staff and particularly Mr Jewsbury. She was quite anxious going in but everyone made her feel very comfortable

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I'd laboured under my shoulder injury for 6 months, and Chris was able to achieve vast improvements in comfort and ability within weeks. Chris was impressively professional and meticulous, a pleasure to visit and I always felt willing to go the extra mile to explain the process to me and make detailed recommendations. This has really brought about a transformation in my quality of life, and I'm delighted to be back doing the things I love. Almost two months after first visiting the clinic, I am fully recovered- absolutely game-changing, could not recommend enough.

Professor Steven Brown

General Surgeon

I attended Thornbury Hospital for a routine colonoscopy. My admission was timely informed and completed by the extremely friendly nursing staff. My procedure was performed by Prof Steven Brown, a very calm, friendly and thoroughly lovely man. I opted for sedation yet I was still aware of my surroundings and could watch the monitor screen and follow the procedure throughout which I always find quite fascinating. The procedure took around 35 minutes and after a relatively short period of recovery I was allowed home.

Mr Gavin Macpherson

Orthopaedic Surgeon

Mr Macpherson was incredibly approachable and very helpful - my surgery was for a full hip replacement. He went over the options and the surgery was agreed. Mr Macpherson was particularly helpful when my surgery had to be postponed from the initial appointment date due to unfortunate and unconnected circumstances. Everything was explained very well to me and email communication was always prompt and informative. I have had a very positive experience and am very grateful to Mr Macpherson and the rest of his team

Dr Craig Sheridan

Sport & Exercise Medicine Doctor

Dr Sheridan demonstrated an excellent knowledge of my knee injury and gave a thorough explanation of the various treatments available to try and improve its condition. Throughout the process he was focused on providing the most appropriate solution for me The procedure its self was carried out in relaxed manner and I felt comfortable at all times. Post treatment my knee movement has dramatically improved and I am almost completely pain free. I would and have recommended Dr Sheridan to friends

AURA Centre of Dental Excellence & Facial Aesthetics

Cosmetic (Aesthetic) Medicine, Dental Care, + 1 more

The team at AURA are all so friendly and kind, and always chat first and deal with any concerns I have, efficiently. The practise is welcoming from the moment you enter the reception and is spotlessly clean. The treatment is gentle and informative, in a relaxed atmosphere and I leave with a brand-new feeling mouth, happily. The invoice is emailed to me quickly so that I can claim on my insurance straight away. AURA is a thoroughly professional service.

Freedom Vision - North Tyneside

Ophthalmology

After the operation my eye took a few weeks to settle. That meant I got to experience rather more post-op care than might be usual. Not only was the level of care excellent, but I got to see all the same staff most visits. An efficient and friendly team. Special praise due to the optometrist whose explanations where clear and precise and the responses to my questions well considered. This set my mind at rest.