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Moorfields Private Eye Hospital

Ophthalmology

It would be helpful to add the following to your briefing: after surgery - we will offer to help you to a taxi or to the taxi rank, if you do not have a person to accompany you Worth considering clear plastic, wrap around glasses for walking/cycling in windy areas/or where likely to be grit in the air Clear some space in your fridge for the eye drops which will need to be refrigerated If you are travelling invest in a portable coolbag, with icepack to keep eye drops at the required temperature no eye make up on the day or for a month post op / swimming hair washing will be tricky for a few days, so consider dry shampoo explain to people what is normal in terms of recovery day by day over the subsequent days post surgery explain to people what to do, if despite taking the drops, there is a feeling of grit in eyes explain to people - if it is normal or not to see halos or to see with a soft focus - perhaps have images, which are shown ahead of time provide youtube video with how to insert drops - have practise drop session on a pre visit, with non irritant drops, to enable the technique to be mastered The person who provided the medicines did not go through the 'knuckle technique' which is on the document provided, trying to master this when your eye sight is recovering is not straightforward Suggest that patients have ibrufen 200 and or paracetemol at the ready suggest setting alarm on phone at regular intervals for drop taking suggest that surgeon creates faqs to answer frequent questions on the various options of lens, implications

Mr Alex Ionides

Ophthalmologist

It would be helpful to add the following to your briefing: after surgery - we will offer to help you to a taxi or to the taxi rank, if you do not have a person to accompany you (I went downstairs on my own and had to find a taxi - as the rank was not manned) Worth considering clear plastic, wrap around glasses for walking/cycling in windy areas/or where likely to be grit in the air Clear some space in your fridge for the eye drops which will need to be refrigerated If you are travelling invest in a portable coo lbag, with icepack to keep eye drops at the required temperature tell people ahead of time no eye make up on the day or for a month post op / swimming hair washing will be tricky for a few days, so consider dry shampoo explain to people what is normal in terms of recovery day by day over the subsequent days post surgery explain to people what to do, if despite taking the drops, there is a feeling of grit in eyes explain to people - if it is normal or not to see halos or to see with a soft focus - perhaps have images, which are shown ahead of time provide youtube video with how to insert drops - have practise drop session on a pre visit, with non irritant drops, to enable the technique to be mastered The person who provided the medicines did not go through the 'knuckle technique' which is on the document provided, trying to master this when your eye sight is recovering is not straightforward Suggest that patients have ibrufen 200 and or paracetemol at the ready suggest setting alarm on phone at regular intervals for drop taking

Reproclinic

Fertility Medicine

I can not speak more highly of the care I received from Reproclinic, in particular or Medical Coordinator, Karin, and Dr Alicia Hernández. Being an international patient, I was concerned about how it was all going to work, given so much of the preparation is done remotely. I need not have worried. Karin's response times to my many (many) emails were always quick and her replies provided the information and reassurances I required. I am please to say that we welcomed our healthy baby boy a couple of weeks ago, following our first IVF cycle with Reproclinic. This was on the back of 15 failed rounds in my home country. The result speaks for itself. Thank you Karin and Dr Alicia. I look forward to seeing you both again when we return to Barcelona for our second child.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

After my atrial fibrillation (AFib) diagnosis, I booked an appointment with Dr Davies at the Park Hospital. He explained the treatment options: medication, a cardioversion (an electrical reset of the heart), or an ablation. His manner and experience are second to none. He helped me understand the options and I decided upon the RF ablation using the new state of the art facility at the Park. Dr Davies and his brilliant team carried out the procedure and the ITU aftercare team were equally impressive. I’m very pleased to say it went well and heart is now back in normal sinus rhythm, and I’m expected to make a full recovery. I would have no hesitation in highly recommending Dr Davies and everyone at the Park Hospital.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

The administrative processes are not always easy to naviagate but the staff at the hospital are professional and helpful. Staff on reception seem well briefed on what information is needed from patients. Clinical staff - both on the wards and in the CT scanning teams were professional and reassuring. It would be useful - for people accompanying a patient for a procedure - to have some information about facilities available to them. I was at the hospital for 12 hours and the only way to get something to eat was to go out of the hopsital to buy it. It would have been helpful to have some catering available on site - if only by machine.

VISIO Health

Ophthalmology

All the staff at Visio have been friendly, professional and highly skilled. Communication is a key to their success and being able to reassure the patient and keep them fully informed. Giving the gift of clear vision. Back to a patient is an amazing thing and they clearly take great pleasure and pride in being able to give that gift. I shaved without my glasses for the first time in many years, I can drive and get about my daily business without glasses. I am actually typing this out on my phone without glasses. If you were glasses for everything you will understand how happy I am not to have to rely on them now. Thank you Visio.

Dorset Heart Clinic

Cardiology

Parking my car and finding the places I needed to be was a nightmare. I was afvised to leave the car in car park C which did not exist and it took me 30mins to realise it was the public car park. My instructions talked about east and west wings which no longer exist - i think maybe its now zones but did not help that C25 was not the same as ward it was ward 23. I had to talk my friend in when she came to collect me. I know the hospital is unders change but I constantly met peope who were also toally lost. The apt letter was sent by someone from Dorchestrer who obviously had no Idea that his instructions no longer applied

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

Excellent 5* service all round - I booked my telephone appointment online and everything was on time and thorough. Special thanks to Joanna for helping me out with invoicing and making sure I was happy with my appointment type. Exceptional customer service. Also thank you to Dr N Bennett who provided me with amazing advice and a speedy prescription - she guided me and we made a decision together on next steps. I will be coming back for a review in 3 months and hopefully I can come in person and use the beautiful facilities. Thank you all at Well Life!

Dr Dana Shor

Oncologist

It has been a privilege to have been under Dr Shor’s care since early September. She is an excellent active listener who exhibits a high degree of emotional intelligence & empathy. Her advice is as considered as it is cogent; she explains the issues at hand clearly, appropriately tailoring her delivery to match the patient’s understanding, including checks to ascertain that they have accurately processed what she is communicating. She is extremely generous with her time and great at leaving the patient feeling that it really is all about them.

ADHD @ Well Life Clinic

General Practice (GP)

I had a very positive experience with ADHD @ Well Life Clinic. From the first point of contact, the process felt professional, supportive, and well-structured. The clinician was knowledgeable, attentive, and took the time to really listen, which made me feel understood rather than rushed or judged. The assessment was thorough, clear, and handled with care, and I felt supported throughout the entire process. I would highly recommend this clinic to anyone seeking an ADHD assessment in a respectful, compassionate, and professional environment.

Mr Mohsin Dani

Breast Surgeon, General Surgeon

This is something I have wanted for years. Words cannot express how transformative this surgery has been. Whilst it won’t change my life, it will absolutely change my experience of life. The results are amazing, and I would happily recommend this procedure. The healing is quick and the scars are so perfectly neat that they are easily ignored. The after care provided was great, everything was fully explained, and nothing was too much trouble.

Dr Matthew Wright

Cardiologist

I have seen Dr Wright on several occasions in the past and I find his approach with me as a patient very agreeable. He is a very good listener and willing to explain in detail and very openly test results (Zio patch), causes of symptoms and options available to either medically manage or use evasive methods to investigate or cure a problem. He also respects the patient's decision on the approach of resolving a problem.

Mr Minhal Chatoo

Orthopaedic Surgeon

I visited Mr Chatoo last year and have been under his care for the last 16 months. Mr Chatoo was extremely professional and took the time to understand how the injury impacted my day-to-day, and recommended suitable corrective measures in order to help me restore my quality of life. I am very grateful and looking forward to testing out the unloader brace and get back to physical activities.

Mr Brinda Somanchi

Orthopaedic Surgeon

I have had 2 full knee replacements surgically by Mr Somanchi. His professionalism and duty of care is of the highest standard delivered with a friendly and approachable manner. I have no hesitation to recommend treatment with this true gentleman. Thank you to him and his caring team.

Mr Dimitrios Moschonas

Urologist

Everything was a very positive experience. From the initial diagnosis, to the pre-theatre visit and later post theatre visit the same day. Plus visits to the ward following two days and finally a follow up phone call at the end of the week. Professional and caring throughout

Dr Ciprian Bartlett

Obstetrician & Gynaecologist

What I like most about Dr Bartlett is that he explains what he does, why he does it, and what it means at each step, which a lot of doctors don’t do. This helps me understand my situation and the options I have. Him and his team have also been very kind, patient, and gentle.