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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

Appointment on 31/01/2026- 1. Poor mobile network at the reception area, irrespective of mobile network provider. 2. Staff at reception does not know who visitors can log to use wi-fi. In my case I need wifi to access BUPA app to provide treatment authorisation code. I had to walk outside in the rain to be able to get network. 3. Staff at reception gave the wrong consultation room. 4. Waited past appointment time and when back to query. Told appointment at a different consultation room. Always had issues at reception

Lokman Hekim Health Group

Anaesthetics, Audiology, + 48 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

I recently attended an appointment at Methley Park with Mr Janos Patko for hip pain. I received my appointment very quickly, the staff were professional and friendly and I was kept informed about my upcoming appointment. I have attended Methley Park on numerous occasions and always received very excellent service, friendliness, the hospital is very clean and I have received and been kept upto date with my upcoming appointments, excellent Hospital and Consultant.

Miss Olivia Whiteside

ENT Surgeon

Miss Whiteside is exceptionally caring, thorough and wonderful with the patients. She has seen my daughter several times for an ongoing ear issue, and each time she has shown remarkable patience while my daughter tried to explain her symptoms. Miss Whiteside carried out all the necessary tests, and we received a detailed clinic letter promptly after the appointment. I’m very grateful for the high standard of care she consistently provides.

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

From general enquiry to consultation, procedures and aftercare my experience has been absolutely superb. My procedure was a big step for me and I was supported all the way. My friends are very impressed with the results even after one week. This is honestly the first time I have put myself and I am delighted I did. This was not vanity but a step to look the age I feel.

Nuffield Health Bournemouth Hospital

Orthopaedic Surgery, Cardiology, + 8 more

I recently saw Mr Davies for a laparoscopic cholecystectomy. He listened to my symptoms and arranged quick and effective treatment. He made sure I was well informed before making any decisions and was attentive throughout the process. My surgery went well, my scars are very neat and tidy and the care I've received has been great.

Mrs Claire Freeman

Podiatrist

I recently had surgery for ingrowing toenails and was extremely impressed with the care I received. The surgeon was kind, reassuring, and very professional throughout. She did an excellent job, and I felt well looked after from start to finish. I’m very pleased with the outcome and would highly recommend her.

Dr Ian Comaish

Ophthalmologist

My visit, from the welcome received from reception, to my meeting with Mr Comaish was very professional. Mr Comaish and his assistant were excellent. I left Bath Clinic with confidence for my future appointment to have the procedure on my right eye. All options for my next appointment were explained well.

Miss Manou Manpreet Kaur

Obstetrician & Gynaecologist

I had an excellent first consultation with Miss Kaur. She is gentle, knowledgeable and really easy to talk with I deal with multiple health issues and she has been able to give me a plan to follow and peace of mind. She is an outstanding professional in her field of expertise. Highly recommended.

Mr Sunil Jain

Orthopaedic Surgeon

It’s a little weird that this chap has studied for years, used his huge intellect for the betterment of man, and you’re asking me to judge him. The man is a genius. Who cares what some uneducated buffoon thinks of him? He’s lovely, and very knowledgeable, and an all round good man

Mr Conal Quah

Orthopaedic Surgeon

I had a full knee replacement and apart from the pain (which is understandable) every thing went very well and hopefully will continue to get better and stronger and I would certainly recommend mr Quah as open and honest all way through .

Dr Basil Issa

Diabetes & Endocrinology Specialist

Dr Issa was very professional, open and transparent about my need to lose weight an what the treatment he recommended would (and would not achieve) based on his experience as well as the likely and more common side-effects before starting

Dr. Jeeu Sze

Rheumatologist

Dr SZE took time to listen and discuss my symptoms and history. He has a very professional and friendly manner and I am so grateful for his expertise. I feel I can start my recovery with sound advice treatment and review. Thank you