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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Mr Arun Sahai

Urologist

In June 2025 my wife's Bladder Diverticulum effectively perforated. She was in severe pain, initially being cared for at the PRUH in Farnborough where she was kept for almost 3 weeks. During that time, the Urology team were unable to correctly treat her perforation thinking that it had healed when it had not. This resulted in her contracting Sepsis and needing a catheter for almost 5 months. We sought further help privately, which is when we were introduced to Mr Arun Sahai. He was a breath of fresh air. He carefully and actively listened to exactly what my wife had been through over the previous few months (which included contracting Sepsis in hospital). He immediately put both herself and me at ease and gave us the confidence he would be able to fix her. Mr Sahai operated on her and it went perfectly, with the diverticulum being successfully removed. She is now catheter free and living a normal life. This is all down to Mr Sahai. He essentially saved her life and has enabled us to get our lives back on track. We cannot thank him enough and recommend him extremely highly, he is a master in his field. He also has a calm and informal bedside manner, explains things in plain English and is extremely approachable.

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

Recent visit was ok. My Nurses could have been better organised. On arrival no one was there to greet me despite being told to be there at 7.30 am I wasn’t told no one could come up and wait with you or be present after my procedure. The room for pre theatre and after theatre was far too small for 3 beds to be in it. It was also flat too hot in the room making me feel worse.. Unprepared for someone feeling unwell after the procedure. I did feel very rushed after my procedure despite feeling unwell! The doctor on shift however was very good. Nurses rushing to finish their shift in theatre to hand me over made me feel uneasy. Nurse looking after me rushing me out the door as it was past 8pm. I was worried about leaving as still felt pretty unwel. Overall was not tailored to my needs Surgeon & anaesthetist very good can’t fault them at all. Made me feel very at ease before my procedure.

Essex Private Doctors

General Practice (GP)

I have been a client of the surgery for many years going back to when Johnathan Richardson set up the practice just off Wilson's Corner. I continued to use the surgery when premises were established in Shenfield. It was when I experienced heart problems some 5 years ago that I found Dr. Athreya to be particularly helpful. He offered his private cell phone number should I need help or advice at this difficult time prior to surgery. This literally proved a lifeline. I saw Dr. Athreya on 4th December this year and as usual he was able to diagnose the problem and prescribe a treatment plan. Dr Athreya is an experienced, knowledgeable practitioner and a credit to the team at EPD. He puts patients at ease and is interested in their experiences. I was sorry to hear he was leaving for I feel sure he will be sorely missed.

HCA Healthcare UK Chelsea Outpatients

Cardiology, Diagnostic Pathway – Cardiac, + 3 more

Dr Laura takes her time to explain everything to me, and she even manages to teach me some medical stuff considering I am a medical student! She is always keen to involve my family and ensure I am fully supported. She has helped me navigate several gynaecology conditions that I have recently been investigated for and diagnosed with. She continues to follow up with me and ensure I am well looked after. She looks at me from head to toe and listens to each of my concerns, no matter what they are, with compassion. She is a true angel who I was blessed with to have as my doctor. I will always sing her praises she is truly phenomenal. I am beyond lucky to have her looking after me. She is my inspiration for when I graduate and become a doctor.

Mr Abdul Kasem

Breast Surgeon

I have been under Mr Kasem’s care since 2022, through two separate breast cancer diagnoses, and I could not ask for a more exceptional consultant. He is consistently thorough, calm, and reassuring, and he explains every step of the process in a way that immediately puts you at ease. My most recent follow-up appointment was no different — he took the time to listen, answer every question, and ensure that I left with complete clarity and confidence. His expertise is outstanding, but equally important is the kindness and compassion he shows at every stage. I genuinely feel safe in his care, and I would not want to be under the guidance of anyone else. I cannot recommend him highly enough.

Spire Leeds Hospital

Mr.Farid offered exceptional care from my first consultation where I felt heard and seen as he explained my medical condition and necessary treatment and procedure. I was extremely grateful for his time, patience, kindness and understanding. The procedure and care itself was faultless, his expertise reassuring and my recovery was smooth. I now feel better than I have for many months. As someone who has unfortunately had a number of hospital procedures, I was extremely grateful to have Mr.Farid as my surgeon. His personable manner and expertise made this a reassuring, straightforward and favourable experience. Thank you so very much Mr.Farid.

Dr Thiraviyam Elumalai

Oncologist

I feel very fortunate that Dr Elumalai is overseeing my treatment as from the first consultation I knew I would get excellent care. Dr Elumalai is extremely kind and patient as well being very responsive when issues arose during treatment. I often brought a long list of questions to our consultations and always left feeling reassured and with clear answers. I also really like Dr Elumalai's holistic approach to managing treatment and side effects without which I don't think I'd have come through treatment feeling so positive and strong. Thank you Dr Elumalai - I hope many trainee doctors get to learn from you!

Dr Ahmad Khwanda

Cardiologist

I was very stressed as I needed to complete my stress test for DVLA in time otherwise I would my driving license. I was waiting for an appointment in other hospital for over 6 weeks and got cancelled, hence my wife contacted Dr Khwanda’s secretary. We were very surprised to have received a call from him something you rarely see in the current NHS nowadays. He was very humble and down to earth. He listened and was very sympathetic. I was overbooked for an early morning slot and performed the test himself. I luckily got this completed. We are grateful for his help.

HealthMatters Group

Coaching, General Practice (GP) (Video Consultation), + 7 more

Here’s an improved, polished version of your review—warm, clear, and professional: ⸻ I’ve had the pleasure of benefiting from Sue’s expertise on several occasions over the past couple of years, seeking her guidance on nutrition, supplements, and overall wellbeing. She is incredibly supportive, deeply knowledgeable, and genuinely passionate about the work she does. My blood test results were analysed quickly and thoroughly, and she provided a personalised plan tailored with real care and precision. I can’t recommend her highly enough.

Core LDN

Pain Management, Physiotherapy, + 1 more

Britany was absolutely incredible. I am blown away by the extra lengths she went to, to research my condition and check with all the medics and then put together an appropriate plan for me. And for her help liaising with my health insurer. She was so thoughtful and caring - I have honestly never experienced anything like it. Britany went so far above and beyond. Thank you. And, I am now fully recovered from my frozen shoulder without surgery!

Mr Hooman Sherafat

Ophthalmologist

I’ve had over the past 3 years a number of medical treatments - not eye related . All were excellent but none came near the quality and skills of Mr Sherafat. He is totally focussed on his patients and achieving the best outcomes for them. He has also got a superb manner in interacting with his patients He filled me with confidence and the outcomes for me were wonderful . He epitomises the best in medicine ..

Miss Stella Ivaz

Urologist

Miss Ivaz made me feel entirely at ease despite the topic being sensitive and extremely private. I felt more able to discuss my condition openly than I have during previous discussions with other urologists. Miss Ivaz was able to explain medical issues and treatment options very clearly. I would not hesitate to revisit Miss Ivaz if the need were to arise.

Dr. Nilesh Pareek

Cardiologist

I had an excellent experience with Dr. Pareek. He was extremely helpful and informative, immediately putting me at ease. Dr. Pareek took the time to answer all my questions thoroughly, and I never felt rushed during the consultation. Their professional yet approachable manner made the entire process comfortable and reassuring. Highly recommended! all

Mr Ali Al-Lami

ENT Surgeon

I have been waiting a long time with the NHS to then receive appointment cancellations and not results to the issues I’m having. Since going with Spencer Private Hospital I walk in for one appointment to. One out very happy and looking forward to the procedure in February that I have been asking for, for over two years.