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GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Mr Harpaul Flora

General Surgeon

Mr Flora was the only Doctor to be able to relieve the pain I was in. I had seen multiple medical professionals who kept telling me to wait and Mr Flora was completely different. He saw the severity of my condition and had surgery booked as soon as possible to have it sorted. Despite it being worse than initially thought, he worked incredibly hard to ensure the surgery went as well as possible and kept me updated, answering all the questions I had while he was performing the surgery. Mr Flora was also very keen on checking in on me whilst I was having dressing changes, checking on progress and making sure I was feeling well in myself despite the wound I was recovering from. I am very thankful Mr Flora was the one to handle my case. He was very understanding and empathetic. This was my first surgery and I am very pleased with the results. Anyone who gets Mr Flora will be in excellent hands.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Nurses and clinicians very friendly and made the experience much more bearable (Dom, Karen, Svetlana and Maria - thank you!) Main issue with my experience was inability to get basic medication required for pain relief post-surgery. Was told my procedure would be finished and we could leave around noon. But my pain medication (codeine and paracetamol, so nothing complicated!) had to be couriered from a local pharmacy. We waited over 4 hours for it to arrive and it never came. In the meantime my numbing had worn off and I was in a lot of pain - my partner had to go and ask the nurses if there was any spare codeine I could have while I waited. We eventually gave up and went home after many hours wasted, and had to pay for a private prescription at a pharmacy near home. Appreciate delay was with pharmacy and nurses did their best to get updates, but this system is not working.

Mr Kailas Munot

General Surgeon

I was a more complex patient for Mr Munot than usual and I had a consultation with Mr Munot where I was advised that he can definitely do the surgery but we’re not sure how the results will look and we probably won’t be able to get much implants in as it was for bilateral breast augmentation. However, once we booked surgery and went ahead etc I came out of surgery being told we could put a lot more then expected in and we think it’s gone really well so I was incredibly happy and reassured. 2 weeks later during the follow up I’m incredibly happy with the results so far and so was Mr Munot and also surprised with no creases etc from the incision due to the complexity of myself. No where near over the recovery yet or healing but so far so good and any concerns I’ve had mr Munot has responded asap which is really reassuring.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

From first contacting my GP who could have referred me to a podiatrist but asked me to decide on whether it was appropriate (a decision for which I have no expertise to make) in late May it took over 3 months to see Mr Qasim (via TIMS during which I obtained no advice to go back to GP to get podiatrist referral, but instead a referral to Mr Qasim for steroid injection). However, the podiatrist at Freeman said steroid was no longer suitable due to second toe having developed a hammer deformity by then (mid-November). I think I should have been referred straight to Freeman, not via TIMS and Mr Qasim because I had months of delay and pain while I waited, thus affecting my ability to do my job as a nurse.

Dr Kajal Patel

Dentist

I recently visited Dr. Glow Clinic for a consultation, and I was thoroughly impressed by the luxury and attention to detail throughout the experience. From the waiting area to the delicious coffee served upstairs in the café, every aspect exuded sophistication and comfort. Dr. Patel was not only highly professional but also incredibly warm and approachable, instantly putting me at ease. The atmosphere in the clinic was so calming, with soothing music that made me feel so relaxed I nearly drifted off to sleep. Overall, my visit was an absolute delight, and I’m already looking forward to returning for further treatments!

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Mr Nick Kametas

Obstetrician & Gynaecologist

I had an excellent experience with this doctor during the birth of my baby. He was extremely professional, attentive, and always took the time to explain everything clearly. He was consistently available to answer any questions and made me feel supported throughout the entire process. My birth experience was truly beyond my expectations. Thanks to his care and reassurance, he helped me overcome the difficult memories of my first birth with a different doctor. I cannot thank him enough for everything he did for me.

Cambridge Heart Clinic

Cardiology

It was a private appoint & I paid for the ILR device. That was fine but I have been disappointed with the follow up since which seems to provide no reassurance that the ILR results are being looked at / reviewed so it is a case of assuming "no news is good news". In my view this is poor, if not unsatisfactory and it seems to me an initial 3 month review email followed by half yearly emails would be welcomed by patients. Also issue of contact phone numbers would be helpful e.g. technical. episode queries

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.

Dr Smruta Shanbhag

Obstetrician & Gynaecologist

I arrived slightly late for my appointment but the consultant and nurses did their best to enable me to still be seen, which I greatly appreciated. The consultant clearly explained why I had been asked to come for my appointment and what the visit would entail. Dr Shanbhag and her team made me feel at ease whilst having the procedure done. They were all extremely helpful and informative and were able to answer any questions I had.

Cancer Services

Oncology

I have been under the care of Professor Andrew Wardley for the past three years, and the care he has provided has been outstanding. He is always very responsive and open to any requests or questions. Throughout my cancer journey, he has consistently been calm, composed, and reassuring, which made an incredibly difficult time much easier to face. I am deeply grateful for his expertise, professionalism, and compassionate approach.

Mr Kumar Reddy

Orthopaedic Surgeon

From the moment I met him , I liked him , I felt in safe hands , he has a lovely jolly nature , he was kind enough to come and see me after a very busy day for him at 8.15 in the evening . Considering my operation was on Saturday, I was happily walking down 26 steps to my home unaided with one crutch at noon on the Monday , fabulous outcome and still improving, thank you Dr Reddy and it was a pleasure to meet you !

Paediatric Diagnostics

Gastroenterology, Diagnostics & Testing, + 5 more

We are so grateful to have found Paediatric Diagnostics to support us with our little one’s tongue tie. We were welcomed warmly by the practicing nurse and were swiftly met by Dr Khemani. Our little one was examined and treated with great care. His tongue tie release was completed within minutes and he was happily feeding moments after. We felt at ease for the duration and would highly recommend their services.