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Dr Srilakshmi Sharma

Ophthalmologist

I think Dr Sharma herself was really excellent. But I found the admin around the appointment quite disorganised. I phoned to ask if all I needed was my Axa claim number but couldn't get through on the phone, so I left a voice message, but no one got back to me. So when I arrived for my appointment I specifically asked the receptionist if that was all they needed, and she said yes. And yet I later got a text message asking me for my Axa membership number too. Quite frankly, the message looked like a scam. It came from an 07 number, there was very little information in the message (perhaps for privacy reasons), with no mention of the hospital or Dr Sharma, and it did not address me by my name. It also mentioned phf.uk.com, which had not been in any of the previous information I had received. I phoned the hospital and thankfully someone did answer this time, and it was the woman who had sent the text message. I raised similar concerns to those outlined above, but she did not seem to understand or care, and her tone made me think she thought I was stupid for not magically understanding how things work internally. Again, Dr Sharma was really excellent, so I hope the admin side of things can be improved.

Mr Oisin Keenan

Orthopaedic Surgeon

Mr Keenan was very helpful and clarified all of my concerns about what I should or should not be doing. He appeared to be genuinely interested in how I was progressing. He showed me an x-ray of my hip and told me there was a small amount of wear on the other hip, to keep an eye on it, and, if it bothered me, then I should get on the waiting list sooner rather than later. In view of my advancing years I believe that was very good advice. Personally I believe I was very lucky to have been a patient of Mr Keenan, he was extremely professional in every way and I could not be any more happy about the operation, the care and the outcome, though I must admit I was quite fearful right up until the mask was put over my face! I feel a million percent better as a result of the hip replacement and there was no pain whatsoever. I walk better now than I have done for many years. Thank you Mr Keenan.

Mr Rufus Cartwright

Obstetrician & Gynaecologist

I had been told of Mr Cartwright's excellent reputation, and I found him very approachable. He laid out the alternative treatments available for my condition (a uterine prolapse); as my age would preclude my having a general anaesthetic, he explained that I could have an operation under epidural anaesthesia if I felt comfortable with the idea of being awake throughout. At my age I must consider that it could take six weeks to recover fully. He suggested we meet again in two months time, and in the meantime I should undertake a course of physiotherapy that might make me feel that I could manage without undergoing surgery. All of this advice has helped me to see the options more clearly, and whether or not I undergo surgery l the physiotherapy exercises will be of benefit. I feel I can trust Mr Cartwright completely to guide me towards choosing the best solution for me.

Byron Lodge Care Home

Health and Social Care

Staff are amazing and caring, the problem is not enough staff, only 2 at a time on dementia unit. When they are assisting someone in their room there are no staff to keep an eye on residents in rest of unit. These residents have little understanding of their behaviour or instructions, have poor mobilty and coordination. Myself, as a visitor has had to intervene on several occasions to prevent falls or fighting, and I witnessed other visitors doing the same. This is not my job. I can't fault what the staff do, they go above and beyond and do their best, the issue is understaffing. I'm not making these comments to cause trouble but because I have concerns about safeguarding and feel that all is needed is more appropriate staffing levels. There should also be a male carer on at all times for male residents, and always the same group of staff for familiarity.

Mr Christopher Brew

Orthopaedic Surgeon

The experience of having a hip replacement it was absolutely brilliant friendly place a friendly face brilliant doctor very happy with my new hip. I never expected it to be sore professionally done. I am so happy with the doctor that I had at the new hit replacement. nobody knows how happy I was the next day. I’m walking around without no pain now thanks too my Docter but I would like to say a very thank you to him and a brilliant job that’s he’s done and making me feel very comfortable and at ease thank you Docter Christopher Brew I I would recommend anybody who has a hip problem to get it seen to not being biased by my Docter Brew thank you once again

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I cannot rate my experience highly enough. Mr. Thakur and Dr. Richard the anesthetist were extremely professional and supportive and took time to clearly explain the procedure and process and answer all of my questions. The nursing staff, Steph, Brian, Natalie and Til were fantastic looking after me post op and were very friendly and supportive. The pharmacy team took great care in explaining my medication and advising on the pain relief regime to follow. Gary from the Physio team was great at explaining the rehab exercises and putting me through my paces to make sure I started my recovery in the best way. A great team, please pass on my thanks.

The Agora Clinic

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

Nurse caused me to bruise during a painful blood test. I always have trouble with veins appearing during tests and told the nurse which one tends to work the best; nurse insisted on going for a different one, causing pain and bruising. Nurse also used clumsy and offensive language when talking about another patient: “A man came in the other day - he’s a ‘they’ - he…”. Given that your clinic markets your service extensively to trans and non-binary people, I find it surprising that your staff wouldn’t see a problem with openly and deliberately misgendering a customer. Please do better to avoid making customers like me feel alienated.

Mr Branimir Penev

Urologist

Not something any man would look forward to, but overall Mr Penev was great, clearly very experienced and a very nice man indeed! Of course, Mr Penev can speak generally of patient experiences regarding the procedure and recovery, but I would suggest having a 'questions list' handy from the start and a third party with you at the consultation stage if possible. That person will pick up on things you forgot, and remember advice you were given. Mr Penev has contacted three times since the procedure, for details of my recovery, and each time responded empathically to any concerns I might have.

Mr Ross Kenny

General Surgeon

Dr Kenny has been nothing but brilliant. From the initial discussion to confirm my cancer diagnosis, the pre/post op consultations & the surgery itself I have always found Dr Kenny to be extremely compassionate & knowledgeable, making myself & my husband feel safe, at ease & able to make informed decisions. At all times I felt heard, with Dr Kenny always taking the time to listen and answer my questions & providing the reassurance I needed. I am Now currently recovering from a successful Surgery & i would highly recommend his services to anyone else needing surgery. Thank you again.

Mr Seni Subair

Obstetrician & Gynaecologist

We recently had Seni as our consultant for my wife’s pregnancy. Whilst we were going down the midwife led route we had to get Seni involved beforehand to discuss any potential issues and also he was needed for the birth of the baby. I can’t recommend him enough, he made us all feel very at ease and calm which is exactly what you want when your wife is giving birth. His instructions were excellent and he went about his business very professionally and my wife and I were very impressed with him. He haa a very dry sense of humour too which went down a treat. Can’t recommend enough.

Ms Cinzia Sammartino

General Surgeon

I had a hernia surgery with Dr Sammartino and from the initial consultation through to the surgery and follow-up, I couldn’t have wished for a better consultant. She was kind, supportive and thoroughly professional throughout. I received all the information I needed promptly, including detailed post-recovery guidance. The results are outstanding — four weeks post-operation, I can hardly notice any scarring. Thank you Dr Sammartino, for providing such an excellent experience and for your exceptional care. I’m deeply grateful to you and your team for looking after me so well.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

My visit for my hip operation was very calming, no stress involved as it was an operation. The nursing staff (Liam) was very helpful with information about my procedure timetable. After my operation I was looked after by 2 further nurses (Jan & Yvonne). They looked after my pain medication during the.night as well as the rest of my needs. Couldn’t have asked for better support, many thanks to them. The physio was round the next morning with crutches so I could walk and instructions on what I could and couldn’t do. Again very supportive which put me at ease.

Bristol Paediatric Clinic

Paediatrics

We had an excellent experience at the private clinic with Dr. Andrew, pediatrician. He was extremely attentive, calm, and patient with my little boy, explaining everything clearly and giving us helpful advice. You can tell he truly loves children and is passionate about his work. The consultation was thorough, and the atmosphere in the clinic was pleasant and welcoming. I highly recommend him to any parents looking for a professional and compassionate pediatrician!

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had a Carbon Laser treatment with one of the senior practitioners at Skinhorizon Clinic and the experience was excellent. They explained everything clearly, made me feel very comfortable, and the treatment was quick and professional. My skin looked brighter and smoother straight away, with refined pores and a much clearer complexion over the next few days. Highly recommend the team at Skinhorizon for Carbon Laser.

London Skin Clinic

Cosmetic (Aesthetic) Medicine, Dermatology

I had an appointment with Dr Reza. He has been treating me for a keloid on my ear. I would recommend him very highly. He is an excellent doctor. He listens to you and understand you. He is very understanding, professional and very compassionate and kind. I would highly recommend him to anyone to be treated by him. He is very good at his profession.

Future Care Medical

Cosmetic (Aesthetic) Medicine, Dermatology, + 14 more

A genuinely excellent experience. The clinic offers a wonderfully calm environment, and the staff are incredibly friendly and helpful—plus, the little confectionaries are a nice touch! The doctors are very knowledgeable and professional, taking the time to thoroughly explain everything, including all side effects. Highly recommended. Keep it up.