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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It's not fair that being an NHS patient meant that we couldnt use the disabled parking, which was empty, right outside the hospital, meaning a much longer and uncomfortable walk. We we greeted well upon arrival and called through almost immediately. Although I found the nurse abrupt and abrasive to start with, I put this down to her working from the computer, checking through info. Perhaps that wasn't her strong point with technology. I have many complex needs, including some communication needs, being ADHD and Autistic. I clearly hadn't understood some of the portal questions and answered them differently to its intended expected responses. Perhaps some more understanding around neurodivergent conditions would be helpful and clarity around the context of their questioning, rather than to feel berated for replying "I fear spiders". The question asked for my fears or what I am scared of, if it was specifically regarding the procedure, it should have been clearer. I was clearly struggling with the bright lights in the office, holding my srm up to shield my eyes from the lighting, even commenting to my daughter who I took with me, my questionnaire replies would have told her I am photophobic, but because of how she initially presented to me, I felt unable to raise my concerns and ask for the lights to be adjusted. (This resulted in triggering a migraine after I left). Im still working on advocating for my own needs. Once the computer work was complete and she faced me to go through expectations of the operation day, she mellowed and warmed, her body language positively changed. This helped reduce my heightened anxiety. She was very good when it came to taking my bloods and I didnt even feel it, for the first time ever. I left feeling far less anxious than I did upon arrival.

Mr Oisin Keenan

Orthopaedic Surgeon

Mr Keenan was very helpful and clarified all of my concerns about what I should or should not be doing. He appeared to be genuinely interested in how I was progressing. He showed me an x-ray of my hip and told me there was a small amount of wear on the other hip, to keep an eye on it, and, if it bothered me, then I should get on the waiting list sooner rather than later. In view of my advancing years I believe that was very good advice. Personally I believe I was very lucky to have been a patient of Mr Keenan, he was extremely professional in every way and I could not be any more happy about the operation, the care and the outcome, though I must admit I was quite fearful right up until the mask was put over my face! I feel a million percent better as a result of the hip replacement and there was no pain whatsoever. I walk better now than I have done for many years. Thank you Mr Keenan.

Byron Lodge Care Home

Health and Social Care

Staff are amazing and caring, the problem is not enough staff, only 2 at a time on dementia unit. When they are assisting someone in their room there are no staff to keep an eye on residents in rest of unit. These residents have little understanding of their behaviour or instructions, have poor mobilty and coordination. Myself, as a visitor has had to intervene on several occasions to prevent falls or fighting, and I witnessed other visitors doing the same. This is not my job. I can't fault what the staff do, they go above and beyond and do their best, the issue is understaffing. I'm not making these comments to cause trouble but because I have concerns about safeguarding and feel that all is needed is more appropriate staffing levels. There should also be a male carer on at all times for male residents, and always the same group of staff for familiarity.

Mr Arun Khajuria

Orthopaedic Surgeon

It was a lovely experience having worked for Nuffield Hospital in the very building. I hardly recognised it as it was many years ago. But still remains a lovely building. I was waiting for a HM Courts' Service job at the time. I was very pleased with Mr Arun Khajuria, he explained my knees problem thoroughly and I have great confidence in him. I look forward to seeing him in attending my second appointment. All the staff were so helpful to me but, only thing Patient Tansport, very late picking me up and suffered a very painful leg from sitting so long. In one position. I accept that this is inevitable and can happen with this Service as they have a number of patients to get to their various appointments.

Nuffield Health Cheltenham Hospital

I had a number of appointments to see Mr Warr at the Nuffield, and it was always administered well and on time. On the day of the surgery there was initially some confusion on which hospital room I was assigned to but that was cleared up fairly quickly - it was 7am so perhaps a beginning of shift handover issue. The nurses were caring, professional, attentive and very friendly before and after the operation. The anaesthetist visited and was very clear explaining the process, friendly and reassuring. A very good experience. I also appreciated that my parents could be with me before the operation as I'm quite young and not used to being in hospital. Overall a very good experience. Thank you.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The hospital is soulless. The staff seem to wander about aimlessly. I sat waiting in an empty waiting room, no water or coffee. My consultant was late, though no one told me. There was no one to ask, I had to try and find someone to track my consultant down. A nurse appeared then sat in the waiting room on her phone on a video call and then on Instagram, she didn’t acknowledge me. They found my consultant who then disappeared again , no idea where she went. She was over a half an hour late for my appointment, not great but made worse that no one bothered to come out and tell me. Very poor experience and not what I expected from this hospital.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

My visit for my hip operation was very calming, no stress involved as it was an operation. The nursing staff (Liam) was very helpful with information about my procedure timetable. After my operation I was looked after by 2 further nurses (Jan & Yvonne). They looked after my pain medication during the.night as well as the rest of my needs. Couldn’t have asked for better support, many thanks to them. The physio was round the next morning with crutches so I could walk and instructions on what I could and couldn’t do. Again very supportive which put me at ease.

Mr Amit Kumar

Orthopaedic Surgeon

I have received excellent care and support from Mr Kumar and his team throughout my hip replacement procedure. My recovery has been ahead of typical expectations and my experience suggests this to be in no small part a consequence of excellent surgery and top-flight pre and post operative care. The procedure has been truly life changing and means I can return to activities and everyday tasks that would have been unimaginable prior to surgery.

Pride In Health

Psychology

I needed my bloods reviewed at three months on T. I needed to prompt PIH to set the process off, which was fine but unfortunately my blood results weren't straight forward so needed more time to get reviewed and get things sorted out before my script could be issued. PIH did pull out the stops and got everything sorted in time, so I am grateful. They now have provided a helpful flow chart so I know what to expect at each milestone. All good.

Experts in Skin and Hair

Dermatology

I had a raised spot on my arm which was diagnosed as actinic keratosis- precancerous cells. GP recommend cream but didn’t want to use due to side effects. Dr Gupta was very professional and had a very caring and kind disposition. She used cryotherapy on the area which was only mildly uncomfortable for a few seconds and then checked the rest of my body for me. Thoroughly recommend and have booked my husband for a body check! Thank you ☺️

Spire Gatwick Park Hospital

Vascular Surgery, Breast Surgery, + 20 more

I had knee surgery at Gatwick Spire Hospital and was thoroughly impressed. The staff were professional, kind, and attentive throughout my stay. My surgeon explained everything clearly and the nursing team provided excellent care. The facilities were spotless and comfortable, and even the meals were well-prepared. I felt safe, supported, and well looked after—highly recommend for anyone needing surgery.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

Dr Karoshi has significantly changed my life over the pass 12 weeks, since my results re my bloods he put me to the correct medication, took time to explain my results and ensure i was completely comfortable / confident using my medications. On my follow up his first question was about how i am feeling / asking me to talk about the past 12 weeks. I felt this shows great care in his patients.

Dr. Sheeraz Janjua

Optometrist

I have been to Sheeraz on previous occasions as well as today and can’t rate him highly enough. The eye test is second to none, far outweighing any other optician I have ever been to. He explains everything thoroughly and confirms that I understand. He provides excellent treatment all round and the whole experience leaves me with total confidence in him. A pleasure to visit his practice.

Mr Samuel Mackenzie

Orthopaedic Surgeon

I was referred to Mr Mackenzie after falling and fracturing my humerus. I found him to be sympathetic and very clear about my treatment. This was about 8 weeks ago. Today, again he was clear and helpful and was able to discharge me. I am extremely thankful for his helpful manner which gave me confidence to know that I was in good hands.

Ms Bhavna Sharma

Obstetrician & Gynaecologist

I have been visiting Miss Sharma since couple of months ago she is absolutely amazing. My case was related to recurrent miscarriages. Now I have conceived again and till now everything is just fine. Ms Sharma has gone through my case and always have given me the best advice. I am so grateful to her.

Mr Robbie Ray

Orthopaedic Surgeon

Everything has been wonderful from the start with all tthe he team. Following the device meant I was pain free from waking from the operation. I am back to walking reasonable distances and walking and remain pain free at the end of t he day. I can’t thank Dr Ray and his team enough.