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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The security and reception staff were absolutely wonderful - welcoming, professional, and efficient. When I went up to the 3rd-floor neurology department, there weren’t very clear directions on where to check in, but I eventually found the desk (ironically, not the easiest task for someone visiting a neurologist!). After checking in, I was seen quite promptly. The neurologist herself came out to collect me - something I didn’t realise until we were already in her office, as she hadn’t introduced herself. I think my presence uneased her and I even commented that I thought she was the porter, as that’s what I had seen with other patients being escorted in. Unfortunately, the appointment itself was disappointing. The neurologist came across as very judgmental and accusatory, suggesting that my symptoms were exaggerated or imagined, despite my clear explanations and the observations of my colleagues, doctors, specialists, and family who have witnessed my neurological decline. When she asked about my profession, she seemed skeptical that I could perform my job without issues, which was uncomfortable and disheartening. I have a follow-up appointment with a neuropsychiatrist, but honestly, I’m not looking forward to it. I can only hope they’ll be more open-minded and empathetic.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The Spire Wellesley is a quiet calm hospital. The facilities are always clean and well cared for, the staff attentive and pleasant. You can expect the path of your time with them to be fully and clearly explained and information of who will attend you, when and for what reason. You are prepared as soon as you arrive and surgery follows swiftly, which leaves you very little time to overthink or get anxious. I was never left worried, every member of staff introduced themselves and did whatever was necessary to reassure me and provide whatever was needed. It was all very quick and over before I knew it, for which I am grateful. You certainly will not be left hungry or thirsty, food is excellent, the selection is wide. My stay was relatively short, my surgery went well, my recovery and activity level after surgery good and whilst I could have stayed a 2nd night I was allowed to go home as there were no concerns. So I was on for a little over 24hrs altogether.

Great Western Hospitals Private Healthcare

Vascular Surgery, Audiology, + 16 more

The booking part of the process was the only thing that could be improved. Took a log time from seeing the consultant to being contacted. The staff member was quite abrupt and inflexible. I was on my way out of the door at the time (7.30pm) and she didn’t seem empathetic to this. No way for me to text the information required in (BUPA details which the hospital already has been sent!). So I was told to call back next day to recite the information. I was offered a single booking time…take it or leave it! The actual appointment and scan was faultless. Friendly and empathetic staff greeted me, were on time (in fact early!) and the whole process was smooth and the scans explained to me clearly and were done quickly. I am however still awaiting the results…so turn around is nearly a month from reporting my concerns about cancer recurrence,

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

I took my daughter for a blood test today with Dr. Nimah Bholah, and we had an outstanding experience. My daughter has had difficult and painful blood draws in the past, so she was quite nervous. But Dr. Bholah was incredibly reassuring, gentle, and patient throughout the whole process. To our surprise, my daughter felt no pain or discomfort at all, it was the most relaxed she has ever been during a blood test. Dr. Bholah explained everything clearly, helped her feel at ease, and showed real care and professionalism. My daughter even said she would happily come back to see the same doctor again whenever she needs blood work. That alone says everything about the quality of care we received. Thank you, Dr. Bholah, for making what is usually a stressful experience into such a positive one. Truly exceptional service.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I am Betty's daughter. My mum has mobility issues. Getting her from the car park into the diagnostics centre was incredibly difficult. We borrowed a wheel chair from the helpful car park attendant. But it was raining so heavily that by the time we got inside my 87yr old mum was soaked to the skin. She had to sit in wet clothing for 4.5hrs until I got her home and changed. Luckily the car park attendant helped us back to the car at the end of her procedure. You REALLY need a drop-off right zone at the door to the centre, with seats inside to help relatives get their lives ingress in safely.. The staff couldn't have been nicer or more helpful, but even with their help, this was a very stressful visit fdue to lack of access and horrendous weather conditions.

Mr Steven David Brookes-Fazakerley

Orthopaedic Surgeon

Super clear and expert advice and diagnosis. I chose Dr Brookes-Farzakerley because of his speciality in shoulder injuries- he examined me and assessed correctly and sent me for an MRI - which I had on the same day. Follow up consultation confirmed the earlier diagnosis and we set a date for surgery. Had surgery, post day three and feeling great. Dr BrookeS-Farzakerley informed me of everything that was going to happen and was very supportive and clear up to and on the day of surgery. The team around him was equally professional and at the top of their game. Highly recommend speaking to Dr Brookes-Farzakerley if you have a shoulder injury.

Mr Mark Norton

Orthopaedic Surgeon

Mark Norton met me at the appointed time and explained that the Xray showed osteoarthritis in my left hip. Although not critical he recommended a hip replacement before the pain I was experiencing became worse. He said he could fit in the operation in early January if I was wishing to proceed. I said that time would suit me. He examined my legs which confirmed the problem and then passed me paperwork and consent form to enable him to proceed. I was then introduced to a Nurse who dealt with the initial preoperative tests. All together everything was conducted in a efficient and professional manner.

Mr Cesare Quarto

Cardiothoracic Surgeon

I cannot speak highly enough about Mr Quarto and his team. The professionalism, care and skill throughout my journey (heart valve and ascending aorta replacement) were exemplary.. throughout the entire process there was an excellent plan for pre-op, op and post-op which was transparent and fully explained. The actual procedure was a great success and recovery is progressing extremely well (10 weeks post op). I feel extraordinarily lucky to have found my way to Mr Quarto and his team, undoubtedly a very special and skilled surgeon..

Fit2Function

Sports & Exercise Medicine, Physiotherapy, + 2 more

Fit2function is the best physio clinic I have visited. As a sportsman, physio is an important part of my routine for both rehab and prehab. Many of the clinics I have attended don’t accommodate sports and return to play. My experience at Fit2function was great. I saw Harrison, who is an ex athlete and understood my needs well. The equipment is modern and top of the range, and the philosophy is very aligned to returning to sport and having the best possible outcome. I would highly recommend them.

Mr Louay Al-Mouazzen

Orthopaedic Surgeon

Mr. Al-Mouazzen was the best thing that have happened to me after NHS failing to look after me. I have almost lost faith in the system. He is one of the doctors that keep the system together. He was extremely compassionate, professional and he LISTENS. I have seen 3 different orthopaedics and none could see the issue. He without any problems found out what was wrong and fixed it. He had done my Bone graft and ACL reconstruction. I am one of the luckiest patients to get him to look after me.

Mr Robert Gleeson

Orthopaedic Surgeon

I recently saw Mr Gleeson for my one year consultation following a total knee replacement. I was very pleased to tell him that it has been brilliant. From day one I was pleased to have good flexibility in the knee which quickly improved further with physiotherapy. Mr Gleeson gave me great confident from our first meeting. I felt that he cared and put me at ease. Information about the procedure was clearly given and questions invited.

Dr John Martin

Gastroenterologist

I had a great experience with my doctor. I felt genuinely supported throughout the whole process, and everything was handled incredibly efficiently. All the tests and follow-up bookings were arranged very quickly, with no delays or long waiting times. The results came back fast and everything was clearly explained to me. Overall, an excellent experience — I felt well looked after from start to finish. Highly recommend.

Mr Gurdip Shergill

Orthopaedic Surgeon

Excellent Mr Shergill greeted me early. Ask how i was doing, showed the scar s d he explained i have a scar that most Indian or black persons have. Just means my body over heals. A few exercises and was very pleased. I asked a question or two as he said do I have any. Left very happy. The overall experience has been excellent the whole team, has settled me for my first surgery after 56 years.

Spire Leeds Hospital

I am over the moon with the care I have received from Mr Lomax and the team at Spire Roundhay, Leeds. Everything has been explained clearly, my treatment has been quick, I have had an easy recovery. I wish instead of trying to cope with the agony of Mortons Neuroma, if I'd have been braver I should have reached out to Mr Lomax sooner. No regrets about having the surgery

Mr Yasin El-Wajeh

Oral & Maxillofacial Surgeon

⭐️⭐️⭐️⭐️⭐️ “I had a really great experience at this dental practice. The staff were friendly, reassuring, and explained everything clearly. I felt well looked after from start to finish, and the treatment was gentle and professional. I left feeling much more relaxed than I expected. Highly recommend!”