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MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Miss Jess McMicking

Obstetrician & Gynaecologist

I was recently under Jess’ care for my first pregnancy and birth of my son and we felt so safe and supported working with her. Jess has a personal approach with her patients and took the time to get to know myself and my husband, which made us feel very comfortable around her during appointments and the birth. Jess made herself available whenever I needed a question answered or an appointment, she was always contactable via whatsapp and answered any questions (big or small) that I had! There were parts of my birth that did not go to plan (which were outside of our control) and Jess took the time during and after the birth to discuss and debrief on the birth in detail, which were so helpful to me being able to process and understand. I was very grateful to be able to be under the care of Jess - I look forward to being under her care again for future pregnancies and highly recommend her.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I would like to express my sincere thanks and appreciation to doctor Arun for the excellent care I received during my surgery in November. From the beginning, I felt very well looked after, and the procedure itself was handled with great professionalism and skill. The outcome of the surgery has been very positive, and I am extremely pleased with the results. What stood out most to me was the doctor’s empathy and understanding. He took the time to listen to my concerns, understood the impact the problem was having on me, and addressed everything clearly and reassuringly. This made a significant difference to my experience and helped me feel confident and at ease throughout the process. Thank you for the high standard of care and for treating me with such kindness and respect. I am very grateful.

Optegra Eye Hospital Hampshire

Ophthalmology

Pleasant waiting area with self-service drinks available. Within an hour you are called and escorted into the preparation/recovery room where you are prepared for the operation and the procedure is explained including a visit from the surgeon to check if you have any questions. The operation takes place in the adjacent theatre where again efforts are made to keep you informed as to what’s happening and before you know it you are escorted back to your recovery area for water and a biscuit. Staff were pleasant and attentive at all times. Once thoroughly checked out you return to the waiting area to be collected by your escort who has already been called to say your are ready for collection. I was back home within 2 hours

Mr Samer Mahmoud

Orthopaedic Surgeon

A polite, gentlemanly and respectful Consultant who knows how to communicate with his patients. He doesn’t over bear the patient with his knowledge and experience, neither does he lead with presuppositions of a patients treatment.Firstly asking the patient their symptoms and concerns BEFORE diagnosing and effortlessly melds his knowledge and expertise with the patient’s diagnosis. Such character is not gained as a result of medical training. Rather it is a character that has been chiselled over decades . He is a credit to his profession, a gift to the private sector and a real loss to the National Health Service.

Raynaud's Clinic

Rheumatology

I had an extremely positive experience attending the Raynaud’s clinic. I was given ample time during the appointment and never felt rushed, which made a real difference. I felt genuinely listened to and involved in the conversation throughout. Louise Parker was extremely knowledgeable and took the time to really understand my symptoms and concerns. Together we unpicked my individual triggers, which was both reassuring and informative, and we agreed a clear, tailored plan moving forward. I left the clinic feeling more confident in managing my condition and would highly recommend this service to others.

Mr Saj Khan

Ophthalmologist

From the first moment of meeting Mr Khan and throughout the whole process, consultations, procedures and follow ups I felt totally confident in his expertise. He informed me of my options in a very clear manner and no pressure was put on me to make a particular choice of lense. I have to say that the whole experience was pleasant, even during the procedures! I would totally recommend Mr Khan, a very likeable man, to anyone considering eye surgery of any kind.

Mr Usman Hussain

Ophthalmologist

My recent visit to St Edmunds Hospital was a very enjoyable experience, Mr Hussain who performed my eye surgery, explained everything before the operation clearly and went through every step of the procedure with me, answering all my queries and concerns, after the procedure. he was available to contact in the weeks following. He was very reassuring and made the experience so much more easier. I would recommend anyone to Mr Husaain and his staff.🙂

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Friendly staff at Main Reception who gave clear directions to Imaging Department. Department staff were friendly, professional and efficient. Radiographer was great - clear with his questions and explanations. Changing room was a good size, but would benefit from redecoration and coat hooks/hangers would be useful. Overall, a good experience, but would have liked the report to have been sent to the referrer quicker.

St John & St Elizabeth Hospital

Paediatric Cardiology, Cardiology, + 33 more

Dr. Kapur was incredibly welcoming, knowledgeable, thorough in her examination, and confident in creating a plan to manage and treat my condition. She has working relationships with several other physicians locally to whom I was referred for further testing. We scheduled a follow up visit for next month to assess progress and discuss treatment options. I left feeling supported and hopeful. Thank you, Dr. Kapur!

The Salisbury Practice

Clinical Psychology, Psychology, + 1 more

I can’t thank The Salisbury Practice, and in particular Dr Steve Holmes, for the excellent support and help towards managing my chronic pain. The care and kindness shown towards me was amazing and I have greatly benefited from seeing Dr Steve. The Practice is a calm and reassuring place where I was always welcomed with warmth and compassion. I would highly recommend The Salisbury Practice.

Dr Sundeep S Kalra

Cardiologist

I went for a routine checkup (ECG, stress MRI, blood tests) following my stent operation that Dr Kalra performed two years ago. As always, very thorough, great manner - anyone unlucky enough to have a heart condition will always be super lucky to have Dr Kalra look after them. I have no words to say how sincerely grateful I am to him for all he has done for me - highly recommended :-)

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I had been experiencing problems with my thumb and knees, tried various things including thumb splint. Saw Dr James Thing and must say the experience start to finish was excellent, pinpointed problem areas and carried out scan and targeted areas that were problem and treated, now no longer need splin or pain relief. So much more movement in knees too. Would highly recommend.

Dr Mustafa Alnaib

Orthopaedic Surgeon

I’ve been really suffering with hip pain. Dr Mustafa was professional, friendly and very knowledgeable. I really felt as though he cared about the pain I was experiencing and wanted to help me. I am happy to report that the injection Dr Mustafa administered under ultrasound has really helped along with the physiotherapy exercises. He also followed up with me to see how I was

Dr Rohan Jagathesan

Cardiologist

Rohan was recommended to me by a close family member, who is also a medic. They said he was an excellent clinician, and lovely. After just a few interactions I can say both of these things are clearly true. He is an excellent communicator, putting patients at ease with his gentle wit whilst summarising their care with his impressive acumen.

Mr Alastair Henderson

Urologist

I went to see Mr. Henderson to discuss various issues that were causing me concern.His examinations were thorough, his expert knowledge clearly evident and his explanations of his recommended treatments clear. In the event that I need further advice or treatment from a urologist, I will unquestionably consult Mr. Henderson.