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Sapphire Eye Care

Ophthalmology

I was recently and specifically referred by my optician to Saphire Eye Care and Prof. Luff to have treatment on my cataracts. Over recent years I have suffered from oedema in my retina which was now relatively stable and I wanted to receive the highest level of treatment so as to avoid any impact on my retina and a return to the sight problems that I had previously. I understood that there was potential for this to occur with normal cataract surgery. From the time my first appointment was made by Jennie, the medical secretary, through to the cataract procedures I was supported and cared for at every stage. Prof. Luff was very approachable, explained everything, and dvised me on the type of lens suitable for my eyes. The cataract procedure only took about 15 to 20 minutes, was totally painless and as it turned out was nothing to be worried about at all. My resulting eyesight is extremely good and any potential impact on my retina was completely avoided. I can only give Saphire Eye Care and Prof. Luff the highest praise and recommendation. If anyone is concerned about having treatment on.their eyes, eyesight is so important that I would say don't leave it too late and Prof. Luff and Saphire Eye Care is the first port of call that I would recommend.

Nuffield Health Tunbridge Wells Hospital

I was diagnosed with a large fibroid, and after many hours of research and careful consideration of different clinics and specialists, I chose to book a consultation with Miss Elena. It was one of the best decisions I could have made. From the very first appointment, Miss Elena’s professionalism, kindness, and calm confidence immediately put me at ease. She took the time to walk me through every treatment option with clarity and patience, making sure I understood each step. Her guidance was thoughtful and reassuring, and she provided all the information I needed to make a truly informed decision about my health. I left the consultation feeling not only well‑informed, but genuinely cared for. Following the consultation, we scheduled the surgery, and the entire process was planned with remarkable attention to detail. I was guided through every step, always knowing what to expect. Throughout the journey, I felt supported, safe, and truly cared for by Miss Elena and her wonderful team. I am extremely happy and deeply grateful for the outstanding care, professionalism, and compassion I received from Miss Elena and her team.

Mr Amar Manandhar

Urologist

I would like to express my sincere gratitude for the outstanding care you have provided throughout my recent TURBT operation at the Heartlands Hospital in Birmingham. Undergoing surgery to remove cancer tumours from my bladder was naturally a worrying experience, but your professionalism, calm reassurance, and clear explanations made an enormous difference. Your exceptional patient care—from the way you guided me through the procedure to the attention you showed before and after the operation—helped me feel supported and confident at every step. I am truly grateful for the time you take to listen, answer questions, and ensure that your patients understand their treatment. I also appreciate the careful planning and guidance you have provided regarding my future treatments. Knowing that I will continue under your expert care brings me great comfort as I move forward on my path to recovery. Thank you once again for your skill, dedication, and compassion. I feel very fortunate to be under your care.

Osteopath West

Neurology, Osteopathy, + 2 more

I had an acute pain in my right leg and had difficulty walking. Having had IDD treatment at Osteopath West before for sciatica I called and was given an appointment later that day. On arrival i was given a thorough examination and it was decided that I most likely had a pulled muscle as well as a nerve issue. I had some deep massage on my back and leg followed by an IDD session. The result today is that the pain is considerably better and i can now walk mush better than before. I am grateful for the prompt appointment and the service I received and would recommend Osteopath West to people in a similar position.

Ms Lubna Haque

Obstetrician & Gynaecologist

Ms Haque was wiling to explore different avenues in diagnosing me. She was quick to follow up and made sure I was feeling better after the treatment. After a difficult procedure, she let me take it easy and lie down until I felt better. She is an empathetic practitioner, with a lot of experience and professionalism. The only thing I would say the clinic could improve on is communications ahead of the appointment. I think I could have been better prepped for the duration and pain involved in the procedure. Also on my initial visit the clinic didn’t have my medical history which I did submit ahead of time.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I had appointments for a CTScan and an MRI. One after the other. For the CV Scan I was taken in early. For the MRI I was taken in some 30+ minutes late due to earlier overruns in the unit. That was no particular problem. What was a problem was the changing room in the CT Scan area. For a person who relied on balancing and walking with a stick, grab handles in the changing room would have been a godsend. There was nothing to hold on to to get down or up except the gown waste bin, which was very insecure. The bench seating was far to low and standing up was a real problem. It was rather dangerous.

Prof. Hector Chinoy

Rheumatologist

Professor Chinoy is exceptionally clear when explaining treatment, which is genuinely refreshing. We have seen other consultants who, whilst helpful, can feel rushed and are not nearly as clear in their explanations. Professor Chinoy takes the time to explain things in language we can understand and is friendly and approachable throughout. He encourages questions and never makes you feel uncomfortable or foolish for asking them. This level of clarity and care makes a real difference, and we would welcome more clinicians with this approach.

Dr Kush Joshi

Sport & Exercise Medicine Doctor

I had been repeatedly passed around by GPs, physio and other Doctors who all didn’t know the underlying cause. However, Dr Kush Joshi instantly knew the underlying cause and recommended an MRI on my lumbar spine. The results showed there was a problem with my lumbar spine and received appropriate treatment followed by a highly recommended physio. If you have any problems relating to lower limbs muscles, save yourself the hassle and just go see Dr Kush Joshi. I am certainly in safe hands and feel at ease with Dr Kush Joshi, thank you.

Dr Cheryl Lambe

General Practitioner

The meeting started 15 minutes late but Cheryl was very apologetic. Almost immediately, she put myself and my partner at ease.we are both usually quite private people and obviously the content of what we were discussing was very personal and sensitive, but Cheryl was very easy to talk to. She recognised the changes we were trying to implement and was not at all judgemental. She was very supportive and kind with her comments and we left the meeting quite positive yet still grounded in reality.

Mr Samuel Mackenzie

Orthopaedic Surgeon

Wonderful experience - was referred very quickly for X-ray and MRI. Received very thorough assessments and excellent electronic summaries rapidly so I could share these with my physio and plan next steps. Was very reassured by Mr Mackenzie about my shoulder injury, the time course of healing and appropriate exercises to promote this - loved the ‘motion is the lotion’ advice. Thank you so much for all your care and attention.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Waiting over 60 minutes for an appointment that you schedule and pay for is quite poor. The excuse I got is gynaecologist appointments take longer. Okay, then play’ 30-60 mins between slots to allow for adequate timing. I had to get out of work and work the extra time that had I been offered the actual appointment time I wouldn’t have had to do that. Change your gynaecologist appointments calendar please

Mr Oliver Harley

Plastic Surgeon

I wasnt spoken to very much during the surgery and it was down to me to keep asking what was happening. I would have liked to have been spoken to as the different things were happening to put my mind at rest. For instance I can feel tugging in my forearm is that normal, what is the noise I can hear etc. I personally would like to have been told you will feel tugging etc but its because im doing whatever

Equilibria Health

Psychology, Psychotherapy

Andrea was amazing, having someone to talk to who I never met before was a major help all round. She allowed me to express my emotions and feelings and I’ve came out of these sessions feeling like I can take on the world. I would highly recommend her to anyone who needed that someone to talk to. The support Andrea has given me has been something I never thought I would find in a person.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Every part of the process so far I’ve felt supported. Calling about queries etc everyone was so lovely and helpful on the phone. Clear communication in emails. My doctor was incredibly knowledgeable and insightful, but also very attentive and understanding. I feel very confident having her lead and oversee my treatment. You’re treated like a human being rather than just another patient.

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

I received shoulder surgery and was able to be discharged the same day. All of the nursing staff were friendly and informative, the physio treatment and advice was informative. All the staff I came across were very friendly. I especially enjoyed the roast dinner which was hot when served (a new experience). I would highly recommend Mr Khan and the London Independent hospital.

Dr Rohan Jagathesan

Cardiologist

Rohan was recommended to me by a close family member, who is also a medic. They said he was an excellent clinician, and lovely. After just a few interactions I can say both of these things are clearly true. He is an excellent communicator, putting patients at ease with his gentle wit whilst summarising their care with his impressive acumen.