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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Mr Rajesh Deshmukh

Ophthalmologist

I had a bilateral cataract operation, performed by Mr. Deshmukh. The whole experience exceeded my expectations. The technicians who did all the assessment checks (separate and earlier appointment) were excellent. At this appointment I met Mr Deshmukh who put me at ease and we discussed the best replacement lenses to suit my needs. For me the premium lenses were the right choice. On the day of the operation the hospital staff were brilliant - professional and good humoured. The operation was completely painless and took much less time than I had anticipated. The immediate aftercare was been superb and the nurse talked me through what I had to do and just as importantly avoid doing. I was given some eye drops to use for the next 4 weeks. You quickly become expert at using them. Following the operation my eyesight was as good as I can remember it ever being. I then returned for a follow up consultation with Mr Deshmukh who confirmed that my recovery was going very well and my vision is better than 20/20. I have worn spectacles since my early teens and this is an incredible outcome. I can now proceed with my training to become a driving instructor.

Mr Sacheen Kumar

General Surgeon

I had an excellent experience with Mr Sacheen Kumar as part of a coordinated operation involving three surgeons all completing separate procedures. From the outset, he was highly professional, approachable, and reassuring. He took the time to provide a clear and detailed overview of the procedure he would be performing and patiently answered my long list of questions without ever making me feel rushed. What truly stood out was his commitment to patient care. Mr Kumar went above and beyond to align his schedule with the other two surgeons, working late into the evening, to ensure the operation could proceed as planned. Despite heading off on holiday shortly afterwards, he still made the effort to visit me post the operation over the weekend. This level of dedication and professionalism was greatly appreciated and made a significant difference to my overall experience. I would highly recommend Mr Kumar.

Clarity - Coventry

Gastroenterology, Ophthalmology

After the first right eye cataract removal Mazen Tahhan gave me his telephone number and said to call him if I had a problem. I am a very keen insect photographer and found with the distance lens I could not see the camera screen clearly. I became worried about the impact on my ability to focus close up on insects. About 8 p.m. I sent him a text briefly outlining my concerns . He called me back immediately and listened carefully. I was even considering other options than the NHS lens and he kindly sent details of these. However he advised me to I stay with a close-up NHS lens to get as much light into the eye as possible. I followed his advice and am very pleased and very satisfied with the result. Sabina George

Mr Christopher Thomas

Orthopaedic Surgeon

Mr Chris Thomas is the best surgeon a person could wish for. He explains all aspects of your injury and the required follow up procedure in clear precise terms. All concerns were queried one to one with Chris via email. Response was swift and informative. Surgery experience was relaxed and a pleasure knowing that all my concerns were taken on board and acted on. The whole experience was first class, and the outcome has been life changing. I am now back mountain biking and enjoying life pain free for the first time in over a decade. All this after only 11 weeks post op. I cannot rate Chris Thomas highly enough. Communication and competence goes above and beyond any other surgical experience I have encountered.

Daye

Diagnostics & Testing, Infectious Diseases, + 2 more

From start to finish Daye is intuitive and easy to use. I’ve done many online health tests prior to this but nothing compares to the level of service Daye provides. For clarity I did the full screen and purchased the 30 min nurse call. The sample is beyond easy to take and post. The results came back fast and were clear to understand, on top I was sent a beautiful kind email and was also offered a free call to over my HPV results. I didn’t use this but my 30 min call with the nurse was invaluable. I would have been happy to pay triple the price for the service I received. I will be 100% using Daye again and have already recommended to friends.

Lanserhof at the Arts Club - Medical

Acupuncture, Cardiology, + 14 more

I had booked a vitamin infusion. The whole experience was a desaster. The nurses used several needles but were not able to “find a good Vene” as they called it. They said my venes are the problem which is ridiculous as I had been to your place to get infusions multiple times and there never was a problem. As a result, I now have three large bruises and my arms hurt. I left without getting the infusion. The ladies did not even apologize. In my view, they should get proper training both when it comes to doing injections and servicing clients. I will not return.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

When undertaking base line assessment prior to the procedure, this was conducted in the reception area. During this taking place, 3 other people arrived and seated themselves in the reception area. We were unclear if they were members of the public, staff or other appointments. They were not introduced to us as observers for my treatment. The introduction didn't occur until Prof Zveorov arrived, then introductions were made and my family was made aware they were from other institutions to learn and observe. The support and treatment were excellent.

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

Well after a very long period of months waiting for a appointment, which was a utterly waste of my time and NHS funded appointment. It comes down to MSK CIRCLE NOT KNOWNING THE FACTS, if you have ever had a DENERVEATION, once in your life in this Borough, you can't have it again, BUT YOU CAN IN OTHER BOROUGHS, So my condtion is now down to, myself raising the funds of approx £4000 what a disgrace, and all I need is one op to carry on working, so publish if you want?? But I doubt it coz your end don't like the truth

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

We paid £240 to the consultant and gained no extra knowledge or benefit. She basically couldn’t help because she said I needed fertility and not recurrent miscarriage. She said there was a fertility consultant there I should have booked with. Then why not offer to not charge me and book me with right person? Isn’t that what healthcare should be about rather than about taking my money? There is no triage service in place to make sure I got the right appointment. I feel robbed at a time where I am vulnerable.

Dr Imran Ansari

Cardiologist

I have been under the supervision of Dr Ansari over the past month and cannot recommend him highly enough. He put me at ease every step of the way and always felt like he had time for me and to go threw things in thorough detail and made sure I understood everything. If I was to have any heart issues in the future he would be the only person I would want to see . I sincerely thank him for all his help .

Bloomfield Health

Psychiatry, Psychology, + 1 more

We recently referred a client with an acquired brain injury who was displaying episodes of anger incorporating challenging behaviour. Dr Rick Adams was easy to talk to and he quickly and accurately grasped the situation and recommended suitable treatment. His support team, in arranging appointments and correspondence was excellent. I cannot speak highly enough of the support we have been given.

Mr James Raymond Oliphant

General Surgeon

Robotic Bilateral Inguinal Hernia Repair. I would highly recommend Mr Oliphant. He took considerable time to explain every aspect of the procedure clearly and in detail, which was extremely reassuring and inspiring confidence throughout. He also visited me both before and after the operation, demonstrating excellent care and professionalism.

Dr Deepak Parasuraman

Paediatrician

Dr Parasuraman was very kind and considerate. He gave due time and attention to all my concerns and made sure he addressed all problem areas one by one in depth. He was very friendly towards my son and engaged in a lovely discussion with him. I'm very happy with his approach towards my concerns and the help he provided with diagnosis.

Mr Tev Aho

Urologist

Having carefully and thoroughly explained the HoLEP procedure and it's ramifications, Mr Aho carried out the operation in October and at every stage I couldn't have had better care from Mr Aho and his team.. I have no hesitation in recommending this outstanding consultant/surgeon. He is the best !

Dr Marco Spartera

Cardiologist

I found my consultant very pleasant and helpful. I was glad that I had seen him in view of the heart problem identified by my doctor. The suggested follow-up seemed very wise, and I am hopeful that the problem may be solved by further medical intervention.