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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

I cannot express enough the professionalism and dedication to patient care from Mr Abdulsattar. It was my pleasure to meet with him again to discuss my new hip problems having met him in May 2024 and had my first hip replacement surgery in September 2024. Which incidentally was a first class experience despite the discomfort following the surgery. He reassured me and discussed the recent x ray Of my other hip and agreed that currently I do not require surgery but I would be able to contact his department within the next year if needed. I saw 3 different consultants two through local hospitals and paid privately for a third opinion over 3 years previously to referral to Practice plus at Barlborough. None were willing to free me from pain give and me a hip replacement. Mr Abdulsattar saw my x ray and straight away asked me “would you like a new hip” Having discussed my pain and suffering for 3 years he was and is an angel in my eyes. Thank you Suzanne S.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

Dr Maciej Danilewicz

Met Dr Maciej Danilewicz a few months ago at his Leeds office. Within 1 hour I had answers what I’ve not had for 39 years. I would highly recommend his service. Wasted years going to doctors for help. What they don’t do at your Gp is send you for a psychiatric assessment. They throw tablets at you and send you on your way. For anyone struggling with mental health I think it’s very important before taking medication to have a full psychiatric evaluation. To make sure the medication your going to get is for your condition as you may have underlying issues not just depression like I had.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Ms Lubna Haque

Obstetrician & Gynaecologist

So I decided to see Ms Haque due to some gynae concerns. Within 10 days I had an ultrasound, Hysteroscopy, MRI and follow up appointment. Ms Haque was amazing throughout, very knowledgeable and very thorough in her investigations. She performed the hysterectomy herself with local anesthetic and took biopsies. The whole procedure was very efficient. In the follow up appointment she was very reassuring and explained the details of the reports with care and kindness. Thank you Ms Haque ,I wouldn't hesitate to recommend you to anyone with gynaecological concerns.

Mr Clarence Yeoh

Orthopaedic Surgeon

mr Yeoh was very clear in his assessment of my problem and I was happy he has agreed to try and help to alleviate my pain and lack of movement by performing surgery although I am not particularly happy about the possibility of having to wait for up to six months for this to happen as that would mean me having to live with the pain and restrictive movement I currently have for almost a year.I didn’t mention this to mr Yeoh during my consultation but because of that I would jump at the chance of being offered the chance of a cancellation if one became available

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Mr Michael Dialynas

Vascular Surgeon

From the first consultation to the treatment, everyone was professional, kind, and attentive. During my first visit, the sonographer, D’Abate, was especially kind and reassuring. The procedure with Dr. Dialynas went smoothly, and the recovery was minimal. I really appreciated how clearly everything was explained, Dr. Dialynas’s honesty, and how comfortable the entire team made me feel throughout. I highly recommend Dr. Dialynas and his team!

Transform Health

Physiotherapy

After seeing many people with regards to my 30 year back pain/nerve problems with no to little success, i can honestly say that Neil has been the best ive ever seen his help and knowledge has helped me unbelievably i am so much more confident than ive ever been and now hopefully have the tools to keep me on the right track moving forward i cannot recommend him enough he has given me so much more confidence So Far so good thank you

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Keir conducted a very thourough evaluation and provided very clear and comprehensive advice and answers to my questions; without the appointment feeling rushed. He was very focused on my questions and aspirations. A very safe pair of expert hands. I felt this was a very proffessional and cimoetent man who really genuinely cared for me as a unique individual and is able to convey that effortlessly

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

Dr. Anna Nuttall

Rheumatologist

Dr. Nuttall was very thorough, and explained everything regarding my diagnosis very clearly. She also went through the treatment options and helped me make an informed choice going forward. And several times throughout the appointment, she paused to ask me if I had any questions. Dr. Nuttall was very professional, as well as being very pleasant. Overall it was an excellent experience for me.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My procedure was a day case and regardless of that I was given a private room which was very spacious and clean. All nurses and staff I came across and who took care of me were really kind and friendly. My allocated nurse and physiotherapist were really nice and explained everything I needed to know in terms of medications and post-operative recovery. Overall, I had a fantastic experience!

Mr Mahmoud Salam

ENT Surgeon

Mr Salem is always thorough, professional and kind. I have been so pleased with the service he has provided from start to finish. During today’s visit, he was friendly, performed all of the relevant tests efficiently and gave excellent explanations. I would recommend Mr Salem and ask to go back to him for any other potential ENT issues.