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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Andrew Pieri

Breast Surgeon

⭐️⭐️⭐️⭐️⭐️ Well basically my experience felt like I went for a luxury spa day and instead of leaving with glowing skin I left with bigger, perkier boobies and a flatter tummy 😂 From the moment I walked into the clinic, everything felt calm, elegant, and truly high-end. The space is absolutely beautiful, but what really makes it special is the people. I had my breast uplift with larger implants, extended tummy tuck and liposuction, and I genuinely felt like I was in the safest, most skilled hands the entire time. Andrew and Jane are an absolute dream team, not only incredibly talented surgeons but also warm, honest, so reassuring and down to earth lovely people who make u feel nice just being in their presence. They really listened to what I wanted, explained everything in detail, and made sure my results would look natural, feminine, and perfectly suited to my body. I never felt rushed or pressured, just completely supported and understood. The anaesthetist was amazing and took so much time to make me feel calm and comfortable before surgery — I felt totally safe and relaxed going in. And the nursing team….honestly angels. So kind, attentive, and genuinely caring. They made me feel pampered, reassured, and completely looked after from start to finish. Andddd the tea and toast they made when I woke up hit different….like that tea and toast you get after giving birth….posh bread for the toast too 😂 I genuinely felt like I was having a girly sleep over at one point. The aftercare has been just as luxurious and professional as the rest of the experience. Any questions I had were answered quickly and kindly, and I always felt supported during recovery, which made such a difference. Andrew called me the day after surgery to check in and Jane emailed me every other day to check in and they were both only a phone call away if I needed them. I’m beyond grateful to have been in such skilled and compassionate hands. If you’re thinking about surgery and want a truly first-class, high-end experience with a team who combine elite skill with real warmth and care, I cannot recommend The Beverly, Andrew,Jane and the entire team enough. The easiest five stars I’ve ever given 🤍✨

Mr Tev Aho

Urologist

Mr Tev Aho ; HoLeP Review ;October 2025 I was introduced to Mr Aho in October 2025 after my BPH prostate issue of 15 years became troublesome in a matter of weeks; I attended my local A&E as I could not empty my bladder due to something happening in my prostate, resulting in my being catheterised for 7 weeks; My prostate was given an MRI by the NHS, that showed an anomaly , and i was informed i should consider losing my prostate, as Surgery was my only option; I was 66 yrs of age at the time of the surgery; I spoke with Mr Aho, who is an absolute gentleman, with a fantastic bedside manner; He listened to my situation, explained very clearly what a HoLeP would involve, and we agreed to proceed; The procedure took place in London just 12 days after my discussion with Mr Aho, and all went well; I was discharged the next day, in my case with a catheter after my 2 months with one, and this was removed after 6 days; Once removed, i had no issues and found that i now had a high pressure ‘firehose’ when i urinated; I experienced no leaks, incontinence , ‘accidents’ etc, and only a mild tingling sensation where the equipment had been inserted for the procedure , that passed after a few weeks; After the catheter was removed, life returned to normal instantly; This is far better than the other surgery options, that can have ongoing issues , and I can’t thank Mr Aho enough for his skills and accepting me as his patient; The alternatives open to me were to horrific to consider; If you are considering this procedure , In my opinion, its by far the best option, and from a patient point of view, simple, quick, home in 2 days, and life gets back to normal fast; Mr Aho is without doubt a Godsend, of whom i have no hesitation in recommending .

Dr Syed Asad Hussain

Rheumatologist

Dr Syed Asad Hussain is a pleasure to have as my consultant. He listened intently to all that I was telling him from the very beginning in regard to my symptoms and other background medical aspects that were ongoing. He then explained what course of action was required and this was arranged very quickly. He also liaised with 2 other consultants in different departments in order to narrow down a possible diagnosis. The blood tests and other tests organised assisted greatly in me receiving a diagnosis and clarity as to why I had been so poorly. I found Dr Syed Asad Hussain very personable, polite and empathetic which means a lot to someone who has felt frustration with awful symptoms for months with no real answers from my GP. I felt there was light at the end of a very dark tunnel and I am very grateful that he explained aspects in great detail and I never felt rushed during my appointments with him. Exceptional service received and I would certainly recommend him to others.

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Mr Ali Raza

Orthopaedic Surgeon

Very efficient visit to Ross Hall where I was seen on time, knee issue queried and some movements carried out to determine the problem and thereafter a quick visit downstairs to get some x rays taken. By the time I got back upstairs the x rays were examined and the initial findings confirmed. This was followed by a comprehensive explanation of the problem with different options of solutions provided with pros/cons and timescales indicated. I left the hospital with a good understanding of my knee issue and the facts to allow decisions to be made going forward. Overall a very positive experience and I would have no hesitation in recommending Mr Ali Raza to future patients with knee issues.

Mr Dimpu Bhagawati

Orthopaedic Surgeon

I found my overall experience from start to finish amazing. Mr Bhagawati was very accomodating ans welcoming, he walked through with me the issues i was experiencing and quickly and effeciently provoded a diagnosis explaining in laymans terms tge suspected issues. He scheduled me an MRI which confirmed his suspesions and layed out my options. I chose to have the two injections for nerve block and epidural and the procedure went extremley well. The procedure and staff looking after me well great. A few days after the procedure i felt great qnd got back to normal qctivites with no pain, and 1 month later i am well with no probkems. Thank you Mr Bhagawati.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Ms Hayley Paul (Pedrick)

Nutritionist

It has been a complete pleasure working with Hayley since day one. She is extremely warm, personable, and knowledgeable, and made me feel extremely comfortable talking to her so openly. The lifestyle and supplement changes that Hayley recommended have made a vast difference to how I feel, and when I repeated the lab tests she recommended, which Hayley talked me through in a extremely clear and informative way, this was evident in the results. I cannot recommend Hayley highly enough and look forward to continuing to work with her. Thank you so much for working your magic!

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I think Dr Perry is outstanding. He has been my neurologist for nine years. My case has evolved gradually and he has been there with the right level of information, diagnostic tests and treatment options at every step. He is well up on recent clinical science and brings that into the consultation in a way that is well calibrated and effective. I think he is a terrific doctor. His office has been terrifically responsive helping me coordinate treatment between different locations.

Mr Amresh Singh

Orthopaedic Surgeon

Mr Singh was brilliant from start to finish. He explained everything really well, made me and my husband feel i was in really good, experienced, proffessional hands. He did an outstanding job, I was in pain for so long, and unable to do many of the daily activities id always taken for granted, even very basic things like putting my socks on! From my life getting smaller and smaller, I now feel like i can start living again, no more pain. Thank you so much.

Dr Mo Faris

Radiologist

From saying hello, to him listening to my history and current situation, the scan process and understanding the scan screen, explaining my options and working out how to move forward with a surgical plan, he was professional, caring, understanding and knew exactly what we could or couldn’t do with my current situation, and I am eternally grateful, thank u 🙏🏼

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

I recently attended Accident and Emergency where I was advised to attend my GP to be referred for a ultrasound scan. Rather than wait, I booked online and attended the clinic the next day. Thanks to this I now have a diagnosis and can get treatment. What a fantastic service. Everyone was so welcoming and reassuring.

The Agora Clinic

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

Chloe Perry has been very helpful, as well as sensitive to our situation. Charlotte Palmer was incredibly clear and concise during our consultation. She took time to ensure all of our questions were answered. We did not feel rushed at all. Thank you very much for a positive experience so far.

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I cannot thank Doctor Brink and the Balance My Hormones team enough for giving me my life back. After being dismissed and ignored by NHS GPs, I was finally diagnosed with hypogonadism and swiftly got the treatment i needed from Balance My Hormones. My life is transformed! Thank you so much.