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Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

I am writing to share my experience with my MRI appointment last Friday. Unfortunately, it was not a smooth or positive experience. The day before my appointment, someone called to delay my scheduled time by 45 minutes. However, I was unwell and resting, so I missed the call. There was no text message or email notification, which meant I did not receive any confirmation of this change. On the day of the scan, I left home according to my original appointment time and was already on the train when I finally received a call informing me about the delay. To avoid wasting time, I arranged something else to do during that 45-minute gap. However, while I was in the middle of that task, I received another call saying that my original slot was now available and asking me to come immediately. This constant back-and-forth was very frustrating. I have my own schedule and time management, I cannot simply drop everything whenever the center calls. When I finally arrived at the center at the new delayed time, I found that the entrance was difficult to locate and once I reached reception, I still had to wait before being called in. During the scan itself, everything felt very rushed. The moment the scan ended, before I even had a chance to sit up, I was told to “hurry up” and leave because they were busy. This was especially difficult for me as I was having the MRI due to a concussion. After the scan, I felt dizzy and unsteady. Instead of being given a moment to recover, I felt pressured to move immediately. I had to retreat to the changing room to rest for a while before I could leave safely. Overall, the lack of clear communication, last-minute changes and rushed handling left me feeling very disappointed. I hope this feedback can help improve your scheduling system and patient care so others do not go through the same stressful experience.

Albion Dental : Brighton

Dentistry

My experience with Albion Dental has been brilliant from start to finish of my treatment. My dentist Dr Ghadimi is very kind, and is very skilled with the procedures he can perform. I have severe hypodontia and even after extensive work throughout my life I was not quite confident with my teeth, so after some discussion and planning, I decided to pursue new crowns for my top 4 teeth; a big decision for me but it has been well worth it and I have no regrets. The treatment was explained well, and my questions were answered fully and meticulously. The nature of the treatment was more cosmetic compared to previous work I've had done, and a big financial endeavour for me, but there are payment plans available to make it more affordable and accessible. The dental assistants are really lovely and look after you well, and the receptionists are always a ray of sunshine when entering the building; their client care skills are exemplary. Some advice for if you have a complex condition and have had a lot of dental work done before coming to the practice like myself, would be to make sure to let the clinic know as much information as possible, as there was some communication that needed to be had to get on level ground with the team. But this was to be expected for me with my long medical history and the clinic was very open and receptive to my concerns about my teeth, and devised a plan sensitively and effectively to help me feel more confident with my smile, something I've felt self-conscious about since I was little! So I would recommend this clinic to anyone for routine, or more involved treatment, and am grateful for everything they've done for me!

Northway Clinic

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

The Best Urologist- A true godsend, and a credit to his profession, Dr. Imad- El Mohtar. I cannot recommend Dr. Imad highly enough. Personal experience two weeks back: Got some medical condition that needed a urologist and can fairly say I was lucky to reach out to him at Northway clinic. He immediately advised me, took action, and treated me there. He thoroughly explained to me the condition, side effects, etc. What truly sets him apart is his patience and willingness to answer every single question. Not only this, he checked upon me over email and advised on the test results. He never rushes during consultations and gives you his full, undivided attention, making you feel heard and cared for. If you are looking for a brilliant urologist, look no further. I highly recommend him to anyone. Further, the reception department at Northway clinic is unmatched too. The staff tries their best to book an appointment and even reschedule. Generally, in many clinics in London, I found reception personnel to be rude, but here, all the staff are so caring and genuinely think of the patient's best time utilisation. Fair to say, the clinic does not charge exorbitant prices at all. It's way too few compared to private clinics at Harley Street, and some businesses in Canary Wharf. The kind of treatment you can get is much higher than the money you will spend in the clinic. Trust me.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine

We feel so fortunate to have been able to have our daughter delivered at the Portland Hospital. Our room, the food, the care, everything was exceptional. Most of all we are grateful to the incredible midwives, who looked after us with such warmth and patience. We felt so safe in the knowledge that one of these incredible women was there around the clock to look after us and guide us through the early days and hours of our journey into parenthood. The various healthcare professionals (paediatrician, physio, lactation consultant, pharmacist) as well as the registrar who came to see us were all exceptional individuals too and it was incredibly helpful to be seen by all of them during our hospital stay. A special thank you goes to Pat, our amazing midwife, who accompanied us on the day of our birth. We couldn’t have asked for a more wonderful midwife to be with us on this incredible journey.

Mr Gerard Elias Lattouf

Orthopaedic Surgeon

We saw Mr Lattouf with no real expectation of proceeding with surgery, as a colleague had suggested a TKA may not provide an acceptable outcome. Mr Lattouf was engaging and reassuring from the outset and offered an arthroplasty that fully addressed the several existing issues, and took the trouble also to militate the unsightly scarring from a previous failed surgery. After 30 plus years of incrementally progressive disability, the outcome has been spectacular, from my perspective. I have none of the original pain, the joint is stable and the valgus deformity has been successfully corrected. Functional ROM is from 0-120 degrees. I have the highest regard for Mr Lattouf’s skills and am immensely grateful to have been the beneficiary.

Complex Spine London

Orthopaedic Surgery

Dr Farrah's team were amazing from start to finish with helping me to schedule my appointments and with helping me with my insurance company queries. Dr Farrah is wonderful, she listened to me and all the issues and pain I was having due to my osteoarthritis in my hip, made me feel like I wasn't being silly and over reacting with the pain I was in. Both procedures were done in no time at all and I am finally pain free after being pain for 3 years and on numerous painkillers and physio appointments ! Thank you Dr Farrah and your amazing team.

Mr David Gruhl

Podiatrist

I have been to a couple of specialist in London and David has provided me with much greater insight into my foot health issues than I received before. Most importantly, his availability to provide further guidance and motivation via email after the consult is something new to me, and is really great, and helped make the difference in my recovery. His expertise, approach and guidance has helped deliver results which I have been struggling to obtain for years. I would recommend David to friends and family without a doubt.

Mr marc lamah

General Surgeon

My visit today with doctor Lamah was very positive and informative about the surgery I’m having I feel he gave me and my mum who was also present in today’s appointment a lot of confidence in the choice that the surgery is the best way to go for my independence over all an extremely helpful and experienced doctor that I would be happy to recommend for his professionalism and compassion to not only my physical disability but the mental health issues that do play a part in my medical choice thank you doctor lamah

Lyfe Health - Bournemouth

Nutrition, Orthotics, + 4 more

I was looking for someone local to get some therapy for my frozen shoulder, I have to say when I looked at the cost I was slightly taken aback! Now I look at the cost as very little in comparison to the fantastic results I have had! From the start, Andy, Ben and the team have been incredible….when I started I could hardly move my arm and in so much pain, some 5 weeks on I am completely free of pain and my motion in my shoulder is as good as it was some years ago. I would thoroughly recommend Lyfe Health.

Spire Elland Hospital

General Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

The spire Elland was a lovely, clean hosptial. My room had recently been renovated, which meant it felt clean and comfortable. The staff were all nice, regularly bringing me hot drinks and heat packs for my symptoms. A particular shoutout to the team conducting my anaesthetic, I was quite overwhelmed/concerned and they really supported me and put me at ease. I would definitely consider spire elland again for my treatment.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Fantastic, Dr Gearge and his team really helped me out with an emergency and has saved me a lot of pain. I’ve always shied away from going to the dentist but now I have found facemed I so happy and look forward to getting my dream teeth. Hayley the hygienist is lovely and really takes time to keep you at ease and get the best result for your gums. All the best Dean

Mr Shivakumar Shankar

Orthopaedic Surgeon

Mr Shivakumar was very informative about my knee procedure , showing photos of the operation and taking me through everything that he had done to correct my knee issues. He was very approachable and answered all my questions. My knee is healing well and I will definitely go back to him for any future knee issues . I would recommend him .

Dr Nilay Joshi

Rheumatologist

Dr Joshi, is very kind & caring. Takes his time explaining all my options, allows me to ask questions & listens to my concerns & alleviates my fears surrounding my diagnosis. Not once do I feel he is rushing me, which means a great deal. I feel I can ask him anything without judgement on his part. Need more consultants like him. Excellent.

Dr. Kushan Karunaratne

Neurologist

Dr. Kushan Karunaratne was very attentive and knowledgeable. He made sure I received the best possible care and treatment by making sure we ran any necessary tests and booking follow up appointments. I was very happy to have visited him and the treatment he offered helped my recovery immensely. Thanks Dr. Kushan!

Doctor Alicia Ng

Dermatologist

Dr Alicia Ng, a soft-spoken doctor, listens carefully to patients to understand their problems. She responds to your queries in a very professional and friendly manner. She is one of the best dermatologists who instils confidence and satisfaction. Wishing her all the best in her career.

Dr. Sandeep Ankolekar

Neurologist

Dr Ankolekar was really kind in his manner, made me feel comfortable and gave me time to explain my symptoms and any concerns. He gave me, what I believe to be, a very thorough neurological examination. He was very professional, kind and patient. I was very happy about the appointment