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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

Dr. Reza Abdullah

Respiratory Doctor

I have an Autoimmune disorder with Bronchiextasis. I saw Dr Abdullah due to poor NHS care from both respiratory and rheumatology service at Hammersmith Hospitals. I underwent extensive, blood tests, lung function tests and CT lungs and echocardiogram. I am now better informed about the state of my lungs. My treatment has also been optimised. Dr Abdullah is professional but easy to talk to. He has an excellent bed side manner. He explained my results clearly. I am a retired GP and have no hesitation in recommending Dr Abdullah if you are dissatisfied with your NHS care or have any concerns about your breathing.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

᠎ Clemmie Oliver

Nutritionist

Working with Clemmie was a fantastic experience. Her knowledge and expertise in dealing with my health condition (Ulcerative Colitis) definitely helped us identify the nutrition gaps in my diet that were influencing some of my gut issues, which allowed us to implement changes in my diet to improve my health. Even beyond just nutrition, she also provided me with some really helpful information and guidance on living with my health condition and has given me tools and knowledge to be able to live with it moving forward.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

From the initial outpatient appointment to the procedure , everything was smooth and pleasant. I didn’t have to wait long when I visited the facility and it was not difficult to book appointments for further treatment. Karla, Michele and all the nursing team were very kind , thoughtful and accommodating. The atmosphere was calm and relaxed and they didn’t leave questions unanswered. Dr Woollard was very attentive and helpful. He was reassuring and made everything clear. He was understanding and showed empathy .

Quality Dental : Shoreham

Dentistry

Whilst all staff were friendly and professional from the reception staff to the dentist. My appointment was 10 o'clock but I was not seen until 10:25 without any courteous apology or advise of the delay until I was in with the dentist. I appreciate that delays can happens with the treatment of the customers before me but a courteous apology and advice of the estimated wait would have been appreciated as my car was parked in a pay and display area.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

From start to finish I had an excellent experience at Vision Scotland Glasgow. All staff were welcoming and friendly and the physical clinic was very pleasant, modern and clean. There was some complexity with my particular clinical requirements although the clinical team (especially Neil) were very patient and thorough in helping to identify the correct solution for me. The procedure was straightforward and I am very happy with the outcome!

Dr Adam Harris

Gastroenterologist

I would highly recommend Dr Harris as a superb medical professional. He made me feel completely at ease, explained everything in detail in language that I could understand and made the whole process of the investigations, procedures and test result reviews as stress-free as possible. He has the type of excellent 'bedside manner' that you don't often experience nowadays and it really helped to make the overall experience a good one.

The Coriel Clinic

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

I am very pleased with the service I have had from everyone at Coriel Clinic.  Mr Wilkinson and his surgical team have done a wonderful operation on my foot, and I had hardly any pain afterwards.  I'm looking forward to organising to have my other foot operated on - in the autumn. The reception team are all so friendly and welcoming, and it's really nice to have such pleasant people to chat to. Thank you for all or your care.

Dr. Matthew Oates

General Practitioner

I visited the clinic today with my elderly mother who is experiencing a number of health concerns. Dr Oates was kind professional and extremely thorough during the consultation. He made my mum feel very comfortable and explained everything very well. We now have a plan in place to move forward and feel more positive. We would definitely use the clinic in the future and would 100% recommend to others.

Mr Rashid Abu-Rajab

Orthopaedic Surgeon

I recieved a full new hip from Dr Rashid Abu-Rajab. He is a fantastic surgeon!!! I had severe mobility problems and struggled with pain. All that was taken away by him. Hes gave me my life back. Honestly all the staff were phenomenal. I had the best the best care and nothing was too much trouble and I can be very demanding. I was looked after by a phenomenal team!

Mr Peter Dacombe

Orthopaedic Surgeon

Went for a check up on a shoulder replacement I had over a year ago..the team have done a brilliant job in fitting it..I have almost full use of it now..Everything thing was explained to me from start to finish in a way I can understand. Just want say thank you to the team and the NHS for looking after and repairing me .

Miss Tilottama Nandy

Obstetrician & Gynaecologist

I found Ms Nandy to be extremely personable She took the time to understand my health issues, answered all of my questions in a clear and concise manner and went through the proposed treatment plan in detail to ensure I was comfortable with it. I can highly recommend Ms Nandy should you be suffering with gynae issues.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

The doctors and nurses were very helpful on the day of surgery and were extremely friendly, helping to settle my nerves beforehand. They also had me practice using crutches, including going up and down stairs, to make sure I was capable of getting around during the two weeks I was non-weight-bearing.

Mr James Brewin

Urologist

Mr Brewin reviewed my recent PSA test results in conjunction with my past reading. He clearly explained how this related to the condition of my prostate and after an examination assured me that I need not have a further test for another 12 months.