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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

I had a really positive experience staying at Nuffield Hospital. From admission to discharge, the staff were friendly, welcoming and kind. Everyone I interacted with was attentive, reassuring and helpful, which made a big difference during surgery and early recovery. Even when things were not perfect, such as not having a post-surgery bra in my exact size and sending me home in one that was a bit too big in the cups, the care and effort from the team never wavered. They handled everything with warmth, professionalism and good humour! Overall, I felt well looked after, respected and supported and I am very grateful to the staff who made what could have been a stressful experience feel calm and manageable. 💗

Dr Adam Friedmann

Dermatologist

I have been a patient of Dr Friedmann for quite some time now and I would not go anywhere else. I suffer with high levels of health anxiety however he is so kind, professional and reassuring that I’m always less anxious about an upcoming appointment and always leave feeling much calmer. When you suffer with health anxiety you often feel like medical professionals don’t take you seriously, this is not the case with Dr Friedmann, he always listens to my concerns and does his upmost to provide the best possible care. If you are somebody who worries about their skin or has ongoing skin issues I would definitely recommend booking in with him.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I have about 34 years experience of palliative care as a recently retired GP and I can honestly say, in all those years, I have never seen anyone as superb, as kind, as caring, and as hard-working as Ganan in my entire career. He was always there every day, assessing our Mum, explaining his clinical decisions, and involving us in planning next stages of management. Approachable, empathetic, wise, he is a shining example for all of us who have the privilege of doing our job. St.Mary's is very lucky to have him.

Dr Ajeya Shetty

Gastroenterologist

The procedure went well, after having had 3 previous scopes into my stomach do not find it unpleasant. Bit alarmed when I read my report to see that in 10 weeks my hiatus hernia has increased from 2 cm to 8 cm with no explanation from the consultant. Is this due to the increased dose of pantoprazole I had been prescribed? Consultant suggested I stay on 80 mg a day and would see me in 12 months. On my report I am now being seen in 4 months with a possibility of discussing surgery? Bit confusing.

Dr Duncan Birth

Obstetrics & Gynaecology

I've been under Dr Duncan's care for the birth of both my daughters, and failed pregnancies in between. He and Colette have been incredibly supportive throughout our journey, and provided the reassurance that we needed during my most recent pregnancy with scans every fortnight. I had a second c-section in October, and everything went smoothly. My incision is neat, and healed quickly without issue. I really cannot recommend him enough.

Mr Jawad Freites

Obstetrician & Gynaecologist

I had a very positive experience with this consultant in Gynaecology. He took the time to listen carefully to my concerns and made me feel heard and reassured throughout the consultation. He was professional, approachable, and thorough in his explanations. I felt comfortable asking questions and confident in the advice and care I received. I would highly recommend him to anyone seeking a knowledgeable and compassionate gynaecologist.

Mr George McKay

Orthopaedic Surgeon

Mr McKay was excellent in pointing out options. I also loved his integrity in what could work without guarantees. He was not pushy at all. My first visit with having 4 injections by Mr McKay was excellent. As discussed I was able to go back to work the next day and am looking forward to having another procedure. Mr McKay came highly recommended to me and I would highly recommend him to any person in need of back help or support. .

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

Dr Bakshi - THANK YOU!!! I read the other reviews and wondered if the clinic's reputation was too good to be true. I have been on NHS waiting lists for years and they have misdiagnosed me and fobbed me off with cheap options. Dr Bakshi said he immediately knew the problem and showed me a video, leaflets and even research papers explaining my problem. Thank you very much - 6 stars if possible!

Dr James Thing

Sport & Exercise Medicine Doctor

I visited Dr. Ting for De Quervain’s tenosynovitis and had an excellent experience. He was highly professional, took the time to explain the condition and treatment options clearly, and made me feel comfortable throughout the consultation. I received a steroid injection, and the results were very effective, the pain was completely gone within a week. I would highly recommend Dr. Ting.

Dr Ken Darzy

Diabetes & Endocrinology Specialist

It was a great experience. From booking the appointment instantly and smoothly through to seeing him. I was suffering with chronic unexplained difficult symptoms. And he listened attentively and assessed my symptoms thoroughly. He diagnosed me and provided me with advice on some tests and follow up steps. I received my report instantly. I strongly recommend him. .

Dr Israa Al-Shakarchi

Rheumatologist

Generally, people try to avoid visiting hospitals if they can. But Sincerely I look forward to seeing Dr Al-Sakarachi for the incredible efficiency she puts into her work, being 85, she makes me feel that she is my daughter and my therapist. The NHS service should be proud to have such an amazing Dr in it's team. I'm greatful to her from the deep of my heart.

Mr Soo Park

Ophthalmologist

I was expecting more commentary during the procedure. I was uncertain about what the correct protocol was and did not want to disrupt the operation. However, I would have appreciated more commentary so that I knew what was happening, or else an explanation that this commentary could not be offered.