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Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Mr Gerald Brookes

ENT Surgeon

This is not a complain but rather an honest review of my experience. I took my mother to Harley Street ENT Clinic for two consecutive appointments on Mondays, scheduled at 08:30 and 09:00. On both occasions, the clinic was open and appointments had started, but the lead audiologist Indhuja had not yet arrived. We were repeatedly told she was running late. While I understand that delays can happen occasionally, having this occur twice in a row felt highly unprofessional, especially as it required me to take time off my own job to bring my mother. Waiting for the audiologist to arrive significantly impacted my own schedule and added unnecessary stress. I hope the clinic can ensure that appointments start on time so that patients’ time is respected, as the care itself was thorough once the appointments began. No issues there - Dr Gerald Brookes was amazing as usual. Thank you!

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end

Mr Mark Farndon

Orthopaedic Surgeon

I contacted Mark for expert advice about ankle fusion verses replacement, to get an independent view as to whether my planned ankle operation was suitable. My contact was at short notice and Mark was able to see me quickly and his PA Michelle was very helpful in setting the appointment up. Mark came highly recommended and provided excellent advice and information on the factors involved, which has provided me with reassurance ahead of the operation. Mark was very professional and at the same time relaxed and friendly, and has helped me ahead of my operation. Many thanks.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Dr Ankush Singhal

Psychiatrist

The consultation started more than 10 minutes late and I felt rushed throughout the entire assessment, which was extremlely disappointing because BUPA had authorised a number of sessions if needed. I was left with a number of questions and core issues that I had no time to address. It felt more like a tick box exercise than a thorough patient led assessment. Given that further sessions were authorised, this rush felt counterproductive and was a missed opportunity to address the complexity of my situation.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

Dr. Raf was amazing. From the moment I met him, he immediately calmed me down and made me feel at ease. He was kind, patient, and really took the time to listen instead of rushing through the appointment. He explained everything clearly and made sure I understood what was going on. You can tell he genuinely cares about his patients. I’m very grateful for the experience and would highly recommend Dr. Raf.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

Like every time I have visited, a very comfortable environment, with extremely pleasant staff. Immaculately clean. At a time when it’s majorly stressful, everyone is calm and makes the whole experience as pleasant as could possibly be ! The personal touch from Mr Matar is unbelievable, he was fully aware of how my rehabilitation was going. Many Thanks Richard T.

GenesisCare Bristol

Oncology

Well organised very friendly team. Walked me through every step of my treatment and I felt well armed with the knowledge of what expect particularly with understanding anxiety managing side effects. The Radiology team were particularly amazing. Now being well looked after by Saeah and Olie in the gym.

Mr Kawa Omar

Urologist

FORTUNATELY I WAS ABLE TO OBTAIN A PROMPT CONSULTATION AT THE SHARD WITH MR OMAR AND THEN A QUICK APPOINTMENT FOR SURGERY AT GUTHRIE WARD AT KINGS. I AM SO PLEASED THAT WAS POSSIBLE, AS I FEEL SO MUCH BETTER, AND WAS ABLE TO ENJOY THE CHRISTMAS FESTIVITIES AND COOK THE CHRISTMAS FOOD ETC.

Mr Zacharia Silk

Orthopaedic Surgeon

We had an x-ray and the doctor stopped the issue right away. He performed an examination which confirmed his suspicion and proceeded to clearly explain the corrective options available to us. As a paediatric doctor, it was to see him speak directly and respectfully to our child.

The Leeds Skin Clinic

Cosmetic (Aesthetic) Medicine

I had a great experience at the clinic for my second fat-dissolving injection session. Emma was amazing, very warm, welcoming, and made me feel completely at ease. The receptionist was also friendly, and the clinic itself was clean and welcoming. I would definitely recommend!

Dr Niall Keenan

Cardiologist

Dr Keenan was very welcoming and listened to my problems very patiently and allowed me enough time to discuss the problems. His secretary Mel was very quick to respond to my questions and emails. I will strongly recommend dr Keenan and his staff at Spire Bushey.

Clarity - Stevenage

Gastroenterology, Ophthalmology

Waited nearly 1 hour and a half to be seen by the consultant. Despite this being a private consultation, he knew nothing about me or my many visits to CHEC in Stevenage. Very disappointing. Waste of time and £220.

Dr David Annan

Radiologist

Dr David Annan is amazing at what he does. He put me at ease when I was quite nervous about the procedure. He is so so friendly and an absolute pleasure to deal with. I couldn't recommend him enough.

Dr Amin Karim

Dermatologist

I have seen Dr Karim on 3 separate occasions and always been listened to and my concerns carefully considered.. highly recommend - has a very calm reassuring manner.