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One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Mohit Bansal

Orthopaedic Surgeon

I was seen on time. Mr Bansal gave me plenty of time to talk and examined my knees and sent me for XRays which were swiftly carried out. On re interview I was shown my X-rays which were explained and then faced with a decision on surgery which was a little intimidating as it is major and it all seems to happen so fast and is a bit scary. At that point possibly a bit more information about what it entails and what the likelihood of success is might help although I understand the consultant can’t lead the patient as it is their own decision to make. Just a bit more chit chat around knee arthritis disease and knee surgery in general and what stage mine are at and what likely progression might look like have taken a bit of pressure off my decision which I felt was a bit hurried and therefore potentially not too well informed. However I want to stress the consultant was perfectly nice and his and the other staffs service overall was superb in an excellent environment at the hospital.. Maybe a short period of grace (say a week)could be afforded on these major decisions so that one has a chance to fully consider the ramifications. Hence my score is 4 not 5. But it is still 4 star which is very good.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Dr. John Whitaker

Cardiologist

At the initial consultation Dr Whitaker took the time to explain the condition and procedure in laymans terms to make it easier for us to understand. His compassionate and reassuring manner towards myself and my wife showed what a dedicated and gifted clinician he is. Dr Whitaker came to see us the morning of the procedure his calm and reassuring manner helped to disperse some of the anxiety I and my wife were feeling. Dr Whitaker took the time to speak to my wife once the procedure was complete, he reassured her about the success of the procedure, another example of his compassion by acknowleding my wife's anxiousness. His commitment to his patients is clear , he visited me after the procedure and then several days later. An expert in his field .

Dr Savio D'Souza

Cardiologist

I had a fantastic experience with Dr D’Souza and couldn’t recommend him highly enough. He was extremely professional, kind, patient, and friendly throughout my appointment. He took the time to fully listen to all of my concerns and carefully explained all of my test results in detail, which really helped alleviate a lot of my worries about my heart. I never felt rushed and genuinely felt heard and reassured. Dr D’Souza has a wonderful manner and made what could have been a stressful experience feel calm and supportive. I strongly recommend him to anyone looking for an excellent cardiologist.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Pretty straightforward experience overall. The receptionist on the first floor (the Somali lady wearing a hijab) was extremely kind and helpful. My phone was about to die and I asked if there was any chance of a charger- she went out of her way to help me, which I really appreciated. It’s the small things like that which leave a lasting impression, and that’s exactly why I wanted to leave this review. The only small suggestion I’d make is having oat milk available at the coffee machine for those who don’t have dairy, it would be a thoughtful and considerate touch.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Though I prepared in advance for what expect in relation to parking and expected to pay on the way out, an usher directed me to another car park where there were options of paying on an app or using cash. I had time on my side luckily. Directions were almost right but I would have been better prepared if I had known the entrance sits at the back of the main A&E entrance. The staff were friendly and the environment was clean and calm. The doctor was incredible, attentive, patient, precise, clear and efficient. The experience was good.

Mr Andrew Baldwin

Oral & Maxillofacial Surgeon

On arrival I was greeted by Dr Baldwin who apologised for being 20 minutes late on starting my appointment. We sat down and as soon as I informed him of my condition and concerns he became totally disconnected and kept looking at his watch. He eventually examined me and gave a diagnosis and but without any test I chose Mr Baldwin because on his Bupa page he stated he had a keen interest in oral infection ie mouth ulcers, what I experienced was the totally the opposite, I am now left getting a second opinion

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The care shown by the whole team, from the Anaesthetist, Consultant, Theatre team, Nursing staff, to the lovely ladies who delivered tea and biscuits, was exemplary. I felt very cared for by everyone who was part of my admission, which made a stressful experience so much easier. A particular shout out to the lovely Donna, who went above and beyond with her kindness and support. Thank you Spire, you felt like a very safe pair of hands.

Mr Amit Putti

Orthopaedic Surgeon

I had a shoulder issue which was not resolving itself with Physio so my physiotherapist advised me to get it checked by an orthopedic shoulder specialist. Mr Putti diagnosed the problems, arranged for an xray during my consultation, explained my options with the risks and gave me a cortisone injection, which has resolved my issues, all within a 1 hour appointment. A very efficient, professional service.

Professor Xavier Griffin

Orthopaedic Surgeon

I enjoy my consultation meeting with Professor Griffin. He fully explained how he was looking to diagnose my hip issue based on my personal history and his physical examination, He answered all my questions clearly and comprehensively. I was also delighted to have my follow up X-rays and CT scan immediately after my consultation both of which were conducted courteously and efficiently.

MansMatters

Urology

Very happy with my experience at the clinic and the staff. The clinic itself is very well kept and clean and the doctors/staff are very friendly and knowledgeable providing me with all the information, and more, that I could possibly need with regards to my specific case. Overall very satisfied with my experience and would recommend to anyone with similar struggles/conditions.

Mr Alexandru Budu

Neurosurgeon

Mr Budu had a very pleasant friendly and welcoming manner to put one at ones ease. He had studied my notes in advance of my appointment and patiently listened to any responses I gave. He was very thorough in his assessment of my condition and I felt he was concerned and conscientious in his analysis and regarding further tests/ scans that he felt needful.

London Gynaecology - Richmond

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

Everyone from the practice is absolutely amazing - from the moment I called reception, to the welcome in person, and from the incredibly empathetic and patient Dr Natasha Abdul Aziz to the calming and super friendly nurses I felt completely at ease during every moment. I even got offered tea and a biscuit! I would highly recommend this amazing practice.

Dr Aashish Gupta

Paediatrician

Both Dr Gupta and the nurse that attended were absolutely incredible when examine our little girl Flo-Marie. He listened to me and I felt like I was finally being heard. It’s been a long rocky road for our Flo and also the family. So thank you, thank you from the bottom of my heart for listening and allowing us to be understood as a family.