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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

It really was 5 out of 5 Stars, appointment. Monday 20th Oct 2020 Reception staff have endless patience and good manners dealing with the more demanding. Offered tea or coffee and don't underestimate what a cup of tea can do to calm down someone more demanding. Gave appointment time 5 stars as yes consultations running a bit late but told my receptionist and had worked it out myself as my view is always someone else needs that extra time. Actual consultation was brilliant as have been through a lot this past year and really was listened to and asked all the right questions with follow up action above and beyond. I really can't fault any of the staff I met or talked to and waiting felt comfortable and saw other staff giving the same standard of care and consideration. A simple thing but a smile goes a long way & they had them, many thanks to all.

Mr Nurul Ahad

Orthopaedic Surgeon

I I was referred to Mr Ahad for a Hip Replacement. From the outset Mr Ahad was extremely professional, courteous, knowledgeable and reassuring. I had my pre operation meetings with him where he outlined everything I needed to know about how the operation day would proceed and answered all of my questions. On the day of the operation Mr Ahad couldn't have been clearer on the various steps or more encouraging. Even as I went to the theatre I was dealt with professionally, kindly and he made me feel very relaxed. The operation has been very successful and I am now pain free. Post operation i have been seen twice by Mr Ahad and again he has answered all my questions and has been open and honest with his assessment of my recovery. I could not have wished for a better consultant to take me through this significant event in my life

Miss Hiba Ansari

Physiotherapist

I worked with Hiba Ansari both pre- and post-surgery for a torn labrum, and thanks to her, I’ve not only fully recovered but returned to over 100% strength and am completely back to sport. She also helped me resolve long-standing lower back pain that used to affect my workouts and daily life — I’m now totally pain-free. Hiba is an outstanding physio: incredibly knowledgeable, professional, and genuinely committed to helping you get better. She takes her work seriously, explains everything clearly, and tailors each session to what your body needs. On top of that, she’s super friendly and just a genuinely good person — I’ll really miss working with her now that I’m leaving London. I couldn’t recommend her highly enough. If you’re looking for someone who truly cares and delivers real results, Hiba is the one to see.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 7 more

From the moment you step into The Lister Hospital until the moment you leave, the experience is truly outstanding. Every member of staff I encountered was kind, respectful, and professional, making me feel welcome and well cared for throughout my visit. The facilities are spotless and well-maintained, creating a comfortable and reassuring environment. I especially appreciated the thoughtful touches like complimentary coffee and water, which made the experience even more pleasant. Reception staff were warm and courteous, treating me with genuine respect and attention. It’s clear that patient care and comfort are top priorities here. I have only good things to say about The Lister Hospital. Thank you to all the staff for your dedication and excellence—you made a real difference in my experience.

Professor Mohamed Imam

Orthopaedic Surgeon

My first consultation with Professor Mohamed Imam was in March 2025, when I was diagnosed with frozen shoulder. At that time, I could barely move my left arm, and it was affecting every aspect of my daily life. Thanks to Professor Imam’s expert guidance and care, I gradually regained full mobility in my arm. I’m incredibly grateful for the recovery, especially because I have a 4-year-old son who loves to play and be carried around. Being able to lift him onto my shoulders and enjoy those precious moments again has meant the world to me. Professor Imam’s support has truly helped me return to doing the things I love with my family, without limitations. Thank you, Professor Mohamed Imam, for everything you’ve done. I deeply appreciate your professionalism, kindness, and dedication.

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietitian, + 8 more

The reception staff on the ground floor are very professional and helpful A couple of the ladies on the 3rd floor are not so professional, it’s happened a few times during my visits over the past 6 months were they can be heard moaning between themselves about patients being sent up early from the ground floor reception, I can only imagine them moaning about me arriving 40mins early, hence why I opted to stay on the ground floor reception until nearer my time slot This doesn’t involve the lady who works directly for Ali, she is more than helpful

Mr David Cumming

Orthopaedic Surgeon

Mr. David. Cumming was outstanding in every way shape or form my surgery was an extreme success and I am now recovering very well three weeks postop in his own words. I am ahead of progress and I do feel this in a sense in myself and I have to slow myself down to avoid overdoing it. Before my surgery discussing options through all the way to surgery and postop he has explained things very clearly and is very empathetic towards his patients I appreciate everything he’s done as it’s been completely life changing for me. So thank you very much!

John Flynn Opticians

Optometry

Have l been to many different opticians over the years, having moved around the country quite a bit. Dr Janjua was the first independent optician I have been to. To say I was impressed would be not give my experience the credit it deserves. From a very thorough eye test with clear explanations of every stage, looking for new glasses and their eventual fitting, the entire process was truly professional. If like me you are looking for a new optician, look no further.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

From my very first appointment the Doctors made me feel genuinely welcomed and comfortable. She listened attentively to my concerns and guided me through each step of the process with patience and care. Dr Cristina has gentle approach and attention to detail .The team is equally kind and professional, creating a warm and reassuring atmosphere throughout every visit. I wholeheartedly recommend Finsbury Clinic to anyone looking for expert, thoughtful aesthetic care.

Dry Eye Centre

Optometry

I've been visiting the Dry Eye Clinic for nearly two years now, and the experience has been exceptional. Before coming here, I was really struggling to find a solution for my dry eyes, which were starting to impact my daily life. Thanks to Mamta’s expert care and the personalised treatment plan she created for me, I’ve seen a significant improvement in both my symptoms and overall quality of life. The support here is outstanding; highly recommended!

Spencer Private Hospital Ashford

Audiology, Cardiology, + 11 more

Michaela on reception goes the extra mile to make patients feel at ease and answer any questions. Consultants Mr Shultz & Mr Poon are excellent in answering any issues, thoughts, worries etc and deal with patients quickly & efficiently. Nurses Jackie & Sue (ref. scanning) are thoughtful and understanding. Great teamwork and really efficient all round. Thank you. J.W. Dymchurch, Romney Marsh.

Ms Evgenia Anikina

Ophthalmologist

My appointment was 8.30am. Drops were put in my eyes and I sat in the waiting area for nearly 2 hours. Because of errors in the new system being used for appointments I was not on the Doctors list. This happened to 3 other patients today. I would like to know what’s being done to improve the system you are using that clearly doesn’t work.

Quality Dental : Horsham

Dentistry

Bedside manners are terrible - noone introduces themselves or talks you through the procedure. Filling came out after 6 weeks. Did not get asked about allergies prior to being injected. The basics are missing. The surgery also looks tired and dirty. The dentist is not even listed here so maybe he was a locum.

Mr Stephen Gordon

Urologist

Dott Gordon explained the matter clearly and provided me a prompt course of actions. He followed up with a letter clarifying the intervention and provided me with extra information which was very helpful. His office acting speedily to book me for an intervention which is greatly appreciated. Thank you

Mr Nikhil Nanavati

Orthopaedic Surgeon

My experience was so comforting, Mr Nanavati explained thoroughly regarding my condition. I have had 3 appointments with him, he was caring and quickly arranged ultrasound injections knowing I was suffering great pain. I highly recommend Mr Nanavati and so pleased I am under his clinic.

Dr. Gohar Naqvi

Orthopaedic Surgeon

I cannot fault the treatment and experience at the Oaks Hospital. Dr Naqvi explained clearly the procedure needed and what I am required to do following the surgery. All staff were professional, caring and polite showing high regard for patient needs and comfort.