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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Miss Tania Adib

Obstetrician & Gynaecologist

I struggled for 2–3 years with vaginal dryness, thinning, low sex drive, and painful sex caused by low dose birth control (Gedarel). I had lost a lot of confidence due to this. During that time, I visited multiple NHS GPs, and every single time I was told there was nothing wrong, I'm too young and advised to use lubricant or vaginal moisturisers. I felt completely dismissed and defeated. After doing extensive research, I came across other women with similar experiences, including some who had been successfully treated with bioidentical HRT. I was determined to find a gynaecologist who had experience treating women closer to my age, and I was incredibly fortunate to find Miss Tania Adib. From the very first appointment, Miss Adib took me seriously, listened carefully to everything I had to say, and made me feel heard and understood. She diagnosed me with vestibular vulvodynia and thinning and prescribed bioidentical HRT consisting of estradiol, testosterone and baclofen which has helped so much. The baclofen has really helped as I also had some pelvic muscle tightness. The improvement has been dramatic — my vaginal dryness has resolved, my sex drive has returned, and there is a significant reduction in pain during sex and my confidence has improved immensely. I feel like myself again. I had honestly lost all hope before meeting Miss Adib! Miss Adib is extremely kind, friendly, and professional, and I have always felt safe and comfortable at every visit. I have had an excellent experience under her care and am genuinely grateful for the impact she has had on my quality of life. I hope that anyone experiencing similar symptoms is able to seek treatment from her — you will not regret it.

Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Mr Sathya Murthy

Orthopaedic Surgeon

He was rude and made me feel as if my problem was insignificant. He did not write down any information for me. He gave me the impression that he thought I was wasting his time. He also kept saying that I would not receive another steroid injection as if that was the reason for my visit (I hate injections and so this was not my objective). When he explained that the treatment was purely stretches and I looked displeased he asked me what exactly I wanted and I replied to just be pain free. He told me that the exercise was the only treatment. I asked about why I had been diagnosed with bursitis to which he said it was just a medical term for a sore shoulder. I felt he was very rude and dismissive. I have gone away feeling like I now have nowhere to turn with regards to the pain which is not debilitating but still making my life more difficult than it should be. His manner was unsympathetic and he also didn’t seem to understand me when I was questioning about the length of time I had been in pain for and how long I should expect this to continue.

Dr. Devinder Bansi

Gastroenterologist

Dr Bansi always takes time to explain things clearly and thoroughly. Appointments never feel hurried. There’s a strong sense of partnership and shared decision making in my care, which I really value. It’s clear that he brings a great depth of experience and clinical wisdom to his work. I’ve always felt confident that my care reflects the very latest thinking, while also being grounded in deep expertise built over many years. The office support team have been excellent. Whenever I’ve needed to get in touch, they’ve been prompt, helpful, and supportive, which adds hugely to the overall experience.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Dr Charlotte Frise is an excellent doctor. Despite the multiple complications I had, she had time for me even when she was off duty. She saw me through until I sailed through. I was never afraid at any point even when I couldn’t breathe and had oxygen of 80% on room air, I was motivated. Her smile was always soothing and reassuring, it felt like family. She treats patients like family and it’s heartwarming in difficult times. I begin to tear up when I express how I feel about the care she gave me. Am very impressed and grateful for her services. The NHS is blessed to have doctors like her.

Dr Masud Haq

Diabetes & Endocrinology Specialist

I am extremely happy with Dr. Masud Haq. I am on menopause therapy , it’s been over 2 years now and Dr. Haq has helped me enormously by choosing right bespoke therapy for me so I can function normally on day to day bases . My hormonal balance is perfect now, my focus and energy back to normal . Any issue I have Dr. Haq listens carefully, finds the right solution and helps me ! I feel 30 again although I am 50 years old . I should have left this review ages ago ! ! I can say with confidence that Dr. Masud Haq is an expert in menopause therapy and I am grateful I found him . Ewa L.

Mr Simon Cabot

Physiotherapist

I have chronic pain (left elbow, right wrist, and lower back) due to sports injuries and less-than-ideal posture from long working hours in finance. I first met Simon at the Canary Wharf clinic in 2018, and he has since become my go-to physio. Not only does he provide effective pain relief, he also helps me understand the root causes so I can manage the pain myself. I highly recommend him to anyone who works long hours and also trains hard at the gym. Went to see him first week of Jan 2026 becasue my wrist was a bit flared up last month, and he's as good as usual!

Mr Shilen Patel

Oral & Maxillofacial Surgeon

Dr is amazing he is patient kind but mostly an expert I suffered for years and lost all hope TRULY. He knew my pain and he told me I would be ok honestly I didn’t believe those words but I still follow through cause I had no hope on my second treatment my life is worth living again I can eat I move and talk I came in the office smiling dr Patel is an expert gave me a second opportunity to live again as young as I am and I am grateful. I RECOMMEND HIM if you have no hope left and want to try one last time I recommend him he is a maxilofacial of second chances

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

Fantastic service and advice. Honest, friendly and very helpful whilst being extremely professional. A really good range of options and products, expertly explained and administered. Dr Denton is not only a medical professional but a lovely, caring person dedicated to helping you look and feel better. Visiting Daleswood on many occasions has really helped me with my self-confidence, physical, and mental health. There is no hard sell, and Dr Denton will only recommend what is best for you, explaining the benefits and risks if there are any.

᠎ Clemmie Oliver

Nutritionist

Working with Clemmie was a fantastic experience. Her knowledge and expertise in dealing with my health condition (Ulcerative Colitis) definitely helped us identify the nutrition gaps in my diet that were influencing some of my gut issues, which allowed us to implement changes in my diet to improve my health. Even beyond just nutrition, she also provided me with some really helpful information and guidance on living with my health condition and has given me tools and knowledge to be able to live with it moving forward.

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

Mr Lucas Attwood

Physiotherapist

I can’t recommend Lucas highly enough. He supported me through my recovery from a fractured ankle over several months, and his expertise, patience, and encouragement made a real difference. Each session was well-structured and tailored to my progress, and he always explained the purpose behind the exercises. Thanks to Lucas, I’ve regained strength, confidence, and mobility faster than I expected. An excellent physiotherapist and a genuinely supportive person.

London Digestion

Gastroenterology, General Surgery

Professor Sanderson is a very kind and enterprising man. Other doctors have either had little ideas or will to treat me. In contrast, Professor Sanderson has never given up trying to help me. It is in a large part thanks to him alone that I’m still alive. His administrative staff are also a pleasure and make sure I’m well looked after. Do contact them if you are considering it. It will probably be one of the best things you ever do.

The Coriel Clinic

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

I am very pleased with the service I have had from everyone at Coriel Clinic.  Mr Wilkinson and his surgical team have done a wonderful operation on my foot, and I had hardly any pain afterwards.  I'm looking forward to organising to have my other foot operated on - in the autumn. The reception team are all so friendly and welcoming, and it's really nice to have such pleasant people to chat to. Thank you for all or your care.

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

What an exemplary team of professionals — efficient, caring, and highly skilled. Dr Assomull is an exceptional physician who motivates patients, co-formulates a clear management plan, and agrees a way forward that truly puts patients’ minds at ease. His team, throughout the entire journey, are friendly, professional, and efficient. It’s refreshing to find such care and attention these days!