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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Yosef Hamed

Orthopaedic Surgeon

Hi am Nazima Jafar am a patient of mr Yosef Hamed I had my knee operation on 31st of January 2025 bay Mr Yosef Hamed it was very nice journey in between my operation after operation a two years he try and try to push for except and they asks him yes she can have operation on operation time he came to visit me before operation explain every little steps what will happen in operation journey what he will exception to do and his there when I was in anastasia room all the team of his so nice the way they help me it was just incredible experience he was he said Nazima you are very week but everything will fine after operation he came to see me in recovery room I was in pain and that time him and his team helped me i was settled and moved to ward there was no bed available him and his team try to get bed soon in ward his came Mr hamed came many times to see me until I moved also he ask for x-ray for my which I had operation because he wants everything make sure is fine because I was in pain so I give him and his team 💯 % wonder full experience he had i will recommend him my friend and family i have visit him today on 12/2/2026 his out come is very nice as he also explained about after operation what happened for couple of months so my concert is mr hamed is best Doctor and his doing best practice of his patience thank you mr hamed and his team you best thanks to look after me give me good treatment all the best for future to you keep it up you are doing best 👌

Dr Suneil Aggarwal

Cardiologist

I recently had a PFO closure operation after discovery of a congenital heart issue with Dr Aggarwal. From consultation he explained everything and made me feel valued, allowing me to ask questions freely. I felt confident in his care and this continued to the day of the operation, where any fears were alleviated. I’m pleased to say he did an amazing job! Recovery was explained and I felt comfortable to ask anything. Dr Aggarwal’s medical secretaries are also worthy of a mention - their communication, friendliness and efficiency are second to none and I have been able to contact quickly at every need. Thank you for giving me a fixed heart. If I ever needed a heart operation again (fingers crossed we will never meet again!) I would be straight to Dr Aggarwal with no hesitation. Thanks again with appreciation

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Prof. Ben Miranda

Plastic Surgeon

I am incredibly pleased with the results of my breast augmentation performed by Professor Miranda. From my initial consultation to post-operative care, Professor Miranda and all the team at The Wellesley hospital took such great care of me. Professor Miranda has genuine commitment to patient well-being. He took the time to thoroughly explain the procedure, answer all of my questions, and address any concerns I had, making me feel completely at ease and confident in my decision. Professor Miranda’s expertise and meticulous approach were evident throughout the entire process. The surgical outcome is exactly what I had hoped for. The results are natural-looking and perfectly complement my body.

Mr Kalyana Javangula

Cardiothoracic Surgeon

Mr Javangula has a great smile and presence that alway lights up the room. He has excellent punctuality, and is very organised. His decorum is unique and of high value. Mr Javangula is also very kind and welcoming. He has a very pleasant deminure about him that one finds very approachable and easy to talk to and discuss matters pre and post operation. My wife and i were impressed with Mr Javanguls mannersisms. He was extremely professional and kind at every appointment. Mr Javangula always greeted my wife and i with great respect and dignity. He gave clear consise instructions always. Mr Javangula showed excellent professionalism, empathy, great skill and technique throughout my whole journey.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Reproclinic

Fertility Medicine

I went to the clinic for egg freezing procedure. From the beginning everyone in the clinic was kind and responsive. My medical coordinator Karin, she was amazing, always very kind, and responsive. If you don’t speak Spanish, you don’t need to worry Karin speaks English perfectly as well as Dr Voskuilen. Dr Voskuilen is an amazing professional, she is kind and she made sure to explain everything very well to me. Dr Voskuilen made sure the dose of hormones was best suitable for me and I had regular scans to check the progress of the eggs. The procedure went really well without any complications. I am glad I chose Reproclinic.

Mr Haresh Devalia

Breast Surgeon, General Surgeon

I can’t thank Mr Devalia and his team enough having had a breast reduction on the 24th January. From the initial meeting he explained things clearly and managed my expectations. His manner is lovely and reassuring. He even met me at the theatre door when I went down to theatre to reassure me as I was nervous. The aftercare from the team on the ward was great and nothing too much trouble. Jess was great at changing my dressings in out patients and answered my questions. They work as a team to ensure everything is covered. I would highly recommend. If I had to do it again - there is only one choice Mr Devalia.

Mr Paul Harnett

Orthopaedic Surgeon

Mr Harnett performed my ceramic hip resurfacing just over 2 weeks ago. The entire experience from our first appointment to my recent post op follow up has been completely positive. I have never felt rushed during our appointments, he is extremely personable, knowledgable, and patient. I felt recognised as an individual and not just another patient, he took the time to listen to me, to understand my lifestyle, and the procedure he recommended was absolutely tailored to that. I have complete trust in him as a surgeon, which I personally believe is important for positive post surgical outcomes and recovery.

Mr Hisham Hamed

Breast Surgeon

I have been under the care of Mr Hamed since being diagnosed with breast cancer in 2013. Mr Hamed is undoubtedly one of the nicest medical professionals I have been in contact with. He is caring, considerate and above all a real gentleman who listens to his patients concerns and gives them the reassurance they need to hear in sometimes quite difficult circumstances. I continue to see Mr Hamed for my yearly mammograms and follow ups which always makes me extremely anxious for the results, but I know I am in good hands with the best! Thank you Mr Hamed.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Dr. Omer Abdalla

Urologist

Dr Abdalla was very friendly, which put me at ease during a very worrying and stressful time. He explained things clearly and patiently listened to my questions and answered them honestly and in a caring way. I found this to be the case when I saw him pre-surgery, in recovery and during my post op follow up consultation. I am so grateful to Dr Abdalla and his team. His surgical expertise, care and attention led to the best possible outcome that I could expect. I am so thankful to him and cannot praise him enough!

PPCS

Psychiatry, Psychology

We always have a positive experience and our recent visit was no different. We are so grateful for the help we’ve received and it’s made such a difference to my daughter’s health. For years, finding the right help felt like an uphill battle. We’re incredibly grateful to have found Dr. Foreman — he has truly changed our lives. There’s now a sense of harmony and a renewed feeling of positivity and hope. I wish we had found him earlier. We can’t thank him enough , he was proactive and knew exactly what was needed.

HCA Healthcare UK Elstree Waterfront Outpatients

Orthopaedic Surgery, Gastroenterology, + 7 more

Dr Lambert was exceptionally kind and helpful throughout my appointment. He approached everything with great gentleness and care, and he took the time to explain things clearly, ensuring I fully understood his guidance. I left feeling reassured and confident in the plan we discussed. For me, the experience really highlighted the value and comfort that a trusted medical opinion can bring. Thank you Dr Lambert , with love from Nina