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Dr Dimitra Metheniti

Paediatrician

I am writing to provide feedback following the recent online ADHD assessment regarding my son, Kaiyan. This feedback is offered constructively, with the intention of supporting shared understanding and ensuring the final report reflects the full context. This appointment was attended at a point of significant exhaustion. As a parent of a child with complex needs, substantial time, emotional energy, and personal resources have been invested over many years in seeking understanding, assessment, and appropriate support. The intention in attending this assessment was to gain clarity, guidance, and support during an increasingly difficult period. While there was calm engagement with Kaiyan and some review of history, the overall experience did not feel sufficiently grounded in the full developmental, medical, and contextual picture. Key aspects of the urgency of the referral, the cumulative impact on family functioning, and the extent of previous attempts to seek help did not appear to be fully explored. It was helpful that leg pain, dyspraxia, and a whole-child perspective were considered; however, these observations would have benefited from fuller integration of existing history and context. Discussion surrounding ADHD diagnosis and medication occurred without clear acknowledgement of the prolonged and often challenging efforts already undertaken to access support. This was particularly difficult, as it was experienced as implying that the pursuit of assessment was primarily medication-focused, rather than reflecting the reality of the situation or the breadth of concerns relating to anxiety, phobias, demand avoidance, and overall functioning. It was upsetting to hear that the low school ADHD rating was considered to limit evidence across two settings. When increased conflict between Kaiyan and his father was mentioned, the subsequent focus on punishment and physical discipline—while recognised as part of standard ADHD enquiry—was experienced as misaligned with the context in which the information was shared. The tone of this line of questioning felt difficult, particularly given the absence of any safeguarding concerns, and contributed to a sense that parental actions were being scrutinised rather than the child’s needs being explored. This experience was reminiscent of previous NHS interactions in which parental concern has been perceived as problematic rather than contextualised, including prior paediatric consultations relating to leg pain where concerns were minimised. It is also important to note that Kaiyan’s father is highly involved in his care and daily regulation needs, including carefully preparing routines such as ensuring his lunchbox is appropriately organised. During the appointment, there was limited opportunity to convey the extent of prior investigations relating to leg pain, vitamin D, dyspraxia (which has been explored and ruled out), and possible hypermobility, despite extensive engagement with GP, NHS, orthopaedic, and specialist services. Greater exploratory questioning and integration of existing reports may have supported a more complete understanding of this history. Overall, the assessment appeared to move relatively quickly towards formulation and advice-giving. For a parent already experiencing significant fatigue and pressure, this approach felt misaligned with the need for collaborative exploration and validation of lived experience. Rather than feeling supported or guided, the interaction was experienced as judgement, which contributed to feelings of inadequacy at a time when reassurance and clarity were being sought. The cumulative developmental history, current level of impact, and constraints faced by the family did not appear to be fully reflected within the appointment. The experience was consistent with interactions where parental concerns and lived expertise are positioned as secondary to professional formulation, rather than integrated as essential clinical information. Thank you for taking the time to consider this feedback.

The iGP - Private Doctors - Cardiff Gate

Acupuncture, Allergy Medicine, + 21 more

I had a really great experience at this private GP appointment and couldn’t fault it. From the moment I arrived, the staff were absolutely lovely, welcoming, and professional, which instantly put me at ease. The whole appointment felt calm and well organised, with no rushing at all. Dr Owen Weeks was fantastic — very kind, reassuring, and took the time to listen properly. He explained everything clearly, answered all my questions, and made me feel genuinely comfortable and cared for. It was such a refreshing experience compared to feeling rushed elsewhere. Overall, it was a great doctor’s appointment and well worth going private. I left feeling reassured and confident, and I would highly recommend this service to anyone considering it. I wouldn’t hesitate to return in the future if I ever need to — a truly positive experience from start to finish.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Asked to be 15 mins early for scan, but then not called until 30 mins or so after time of appointment without any prior indication of running late (perhaps because it was at 6pm ). Head scanner was still busy so junior radiologer kindly chatted to me for 15 mins after I'd changed to kill time. Having been told it would take 15 mins, scan took about 45 mins and team forgot to talk to me or put music on despite me saying I was a bit claustrophic (but can get by ok). Then at 8pm, no doubt in rush to scan next person, they didn't remove cannula so i wandered around to find another staff member to do that who happily obliged. Not a major problem but not up to Cleveland usual standards. Staff were all very friendly though, but perhaps clinic shouldn't book in patients at end of day if they can't really handle them properly.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Reception staff were very helpful both on arrival and when leaving the centre. The medical staff were very knowledgeable & took time to explain everything that would be part of the procedures. The doctor and his team of nurses worked very well together, a well run team. I liked the idea that a nurse remained beside me throughout all the procedures, explaining things as they happened. The recovery room nurse was very attentive and very helpful in her explanation of the printouts following the procedures. The discharge staff in the discharge waiting room provided a very welcome cup of tea and a slice of toast. I had been fasting for over 24 hours by that stage.

Dr Winston Martin

Cardiologist

Dr Martin was wonderful with my Mother who had been diagnosed with Heart Failure and at that time her symptoms were not controlled and a 999 call was required for hospital intervention. Under the NHS we had been told (despite the seriousness of the test results) that there would be a 12 month wait so we opted to seek out private care and Dr Martin was available for an appointment very quickly. Dr Martin was very thorough and took the time to fully explain his findings & recommend further tests to understand further. He was patient and kind to my Mother who has been very unwell and struggling to process all this new information.

Dr Maria Kalkani

Dentist

We have had such a wonderful experience with Dr Kalkani. From the very first visit, she made my children feel completely at ease, explaining everything in a calm and friendly way that really helped to build their confidence. The patience, kindness and genuine care she shows is exceptional, and as a parent I feel totally reassured knowing my children are in such safe and capable hands. The whole team is welcoming and professional, and visits are always positive rather than stressful. I trust Dr Kalkani completely and wouldn’t hesitate to recommend her to any family looking for an outstanding children’s dentist.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

All the staff were friendly and helpful. The entire stay was comfortable and I felt informed at all times. Although I asked the anaesthetist and two other staff members for numbing cream for the cannula and being told this would be ok, this wasn't done. When I got to the theatre, the theatre nurse explained it was too late. I was a bit disappointed that I was only allowed a sandwich in the evening but was told this was because of the anaesthetic. The breakfast was lovely and one of the nurses kindly helped me with my suitcase when I left which was appreciated.

Mr Benjamin Lamb

Urologist

My visit with Dr Ben Lamb was extremely positive and reassuring. He took the time to carefully explain my prostate cancer diagnosis and walked me through the available treatment options in a clear, balanced, and compassionate manner. I felt listened to, respected, and fully involved in the discussion about my care. Dr Lamb’s professionalism, depth of knowledge, and calm approach helped me feel confident and better informed about the decisions ahead. I left the appointment feeling supported, reassured, and grateful for the clarity he provided.

Wellness in Motion Physio Therapy Chislehurst

Physiotherapy

I can’t recommend this clinic enough. Anjila Rokaya is an excellent physiotherapist and truly made all the difference for me…I’ve had so much improvement in my shoulder pain since starting treatment. She was professional, knowledgeable, and really supportive throughout. Also a huge thank you to Kelly for being so helpful with my booking.. she called me back quickly and gave me clear information about my insurance invoice and everything I needed. Brilliant service all round. Absolutely love them 🥰

Mr Behrad Elmiyeh

ENT Surgeon

If you are looking for a doctor who will treat your condition, but also explain everything in so much detail, to put you at ease, then Mr Elmiyeh is the right professional to go to! He takes his time to explain your condition, what you need to do about it, and reassures you completely. He won't be in a rush to get you out of the door! Also, he's very welcoming to anyone accompanying the patient, something I've not seen with other doctors!

One Hatfield Hospital

Audiology, Cardiology, + 21 more

Lovely helpful doctor, didn't feel rushed, was listened too. Only reason no 5 star was hard to get through to reception and the inconvenience of being sent a letter for telephone appointment instead of agreed face to face appointment and not being able to get through to reception until the 11th hour to confirm and endure we had the correct appointment. Hospital was clean and looked well kept and staff were very friendly and attentive.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

Everyone at the Menopause Clinic was so kind, friendly and welcoming, it made the whole experience so much more manageable. I'm so grateful that places like this are finally now starting to exist for women's health, as this area has been woefully neglected for so long. I felt really supported and listened too, plus the doctors actually have the expertise and knowledge to advise properly. Thank you so much!

Ms Wai Siene Ng

Ophthalmologist

Ms Ng is a professional surgeon who I would highly recommend. She explained my condition to me in the simplest of terms, and informed me of my options. She carried out my procedure with expertise and resolved my eye condition perfectly. She has a lovely manner and a great personality making my dealings with her very easy. I would not hesitate to recommend her to any of my friends and family!

Mr Ryan Higgin

Orthopaedic Surgeon

Mr Higgin has diagnosed my ACL rupture and offered me a surgical reconstruction. All the graft options were explained in detail among the pros and cons of each one. Post op advice was clear, preparing myself to embrace this moment with the measures needed to achieve a quick and strong recovery. I feel my knee stable and strong allowing my recovery to move forward every day.

Spire Leeds Hospital

Tues the 20th Jan was my first appointment 6 weeks after my robotic assisted total knee replacement. MR Veysi showed kindness and respect, to me and my Husband, during my appointment. Reassuring me about my expected recovery. And if needed I could see him again if I had any further concerns. But he was very happy with my progress, which would continue to improve.

Dr David McKean

Radiologist

Dr McKean took the time to explain what he was going to do today, and talked me through each step. After the injection he then gave me time to ask all sorts of questions I had around the issue I have with my hip and how to heal it, along with he possible next steps. He also gave me advice about how much/little exercise to take in the next week.