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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Daniel Apostol

Physiotherapist

I have been seeing Daniel for post-operative shoulder rehabilitation following complex surgery. From the outset, his approach has been exceptional. At every session, Daniel takes the time to understand how the previous week has gone, including pain levels, sleep quality, flare-ups, and how the shoulder is coping with day-to-day use. He adjusts treatment carefully based on how I am actually responding, which has been crucial in ensuring progress while minimising the risk of setbacks. Daniel understands that I need to know why I am doing something, not just what to do. His explanations are clear, thoughtful, and grounded in sound clinical reasoning. This has given me confidence in the rehabilitation process and reassurance at every stage of recovery. He is also highly skilled at pacing rehabilitation appropriately. When necessary, he has deliberately held me back in a careful and protective way to prevent over-loading the repair. That restraint has been just as important as the progression itself, and as a result my recovery has been steady, controlled, and ahead of expectations rather than rushed. What I value most is the level of trust. I feel completely able to be honest with him about weeks that have not gone perfectly, including when I have done more than I should have. His response is always calm, supportive, and constructive rather than critical, which has made a significant difference both physically and psychologically. I trust Daniel implicitly with my recovery and would highly recommend him.

One Stop Healthcare

Anaesthetics, Audiology, + 48 more

Overall the experience was great. Justyna was simply amazing, super positive, supportive and caring. I felt very looked after. Where things could be improved - better communication in terms of the order of surgery. My expectations was for a 2:30 surgery, but instead I had to wait for an elongated period without anyone communicating with me or my wife. I don’t think anyone offered my wife a cup of tea or other which would have been nice. Post surgery in the recovery room, the ladies began to inclune the bed before I was ready and to the point where I experienced a lot of pain at the surgery point. I found this very distressing and was not needed. A more progressive approach to inclining the bed would have been much better and I could have let them know I was at my comfortable limit, as opposed to being pushed passed it and into pain. I believe as a result of this pain, they gave me a heavy dose of morphine which kept me groggy for a long period into the evening. I would question if this was needed if they hadn’t pushed me past my comfortable limits.

Chase Lodge Hospital

Cardiology, Dentistry, + 7 more

I went to the Urgent Care Centre at Chase Lodge Hospital, Mill Hill London on Saturday Nov. 29th 2025. I was seen immediately by an outstanding Urgent Care MD, Dr. Jalal Moradzadeh. He listened, he checked me thoroughly, ordered the required tests, sent me for Chest-Xray (done on site), while spending the time explaining it all. At the end, he diagnosed with bacterial pneumonia and bilateral conjunctivitis, prescribed the appropriate treatment which was started on-site (pharmacy on site). The following day, a Sunday, he arranged for me a Chest-CT and an appointment with respiratory physician specialist for the following Monday. The whole team, each and everyone, the receptionists, the nurse, the Xray person and the pharmacist were all helpful, efficient and professional. They all played a role in my speedy recovery. I returned to the Centre on Saturday Jan. 17th and was seen again by Dr. Dr. Jalal Moradzadeh on a related issue and again encountered, professionalism, efficiency all with a smile.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Reception staff were very helpful both on arrival and when leaving the centre. The medical staff were very knowledgeable & took time to explain everything that would be part of the procedures. The doctor and his team of nurses worked very well together, a well run team. I liked the idea that a nurse remained beside me throughout all the procedures, explaining things as they happened. The recovery room nurse was very attentive and very helpful in her explanation of the printouts following the procedures. The discharge staff in the discharge waiting room provided a very welcome cup of tea and a slice of toast. I had been fasting for over 24 hours by that stage.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

My most recent visit was for an MRI scan which occurred in in the mobile unit. My oncologist requested a full spinal scan as well as a head and neck scan. The radiographer told me that this wasn’t possible then proceeded to ask me to choose one or the other. I wasn’t qualified to make this decision as both were equally important. There was insufficient information given as to the reason for not being able to have the scans I was booked in for, which really wasn’t good enough. Having waited quite a few weeks for this appointment I am annoyed that I will have to return next week to have the spinal scan. I expect better.

Moorfields Private Eye Hospital

Ophthalmology

The staff seemed very friendly and efficient in what seemed to be quite a busy little private out patient's department. I had to have quite a few test's and checks but didn't have to wait long in-between different department's. When I got to see the consultant he was very professional and explained to me exactly what my condition was, how it was affecting my vision . He then explained how he proposed to try to correct the problem, the likely time scale for the procedure, and the cost. I also felt that he was very clear to manage my expectations when the procedure does go ahead.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

My son had a surgical extraction and the procedure was very calm and relaxed for him. I was able to be there too, so I watched the whole procedure and was very impressed at how clean the procedure was, resulting in a positive experience and successful extraction, ahead of upcoming orthodontic work. Waiting times weren't too long, although for private treatment we had hoped to be seen a little sooner than we were. The practice staff were friendly and very welcoming and high standards were evident throughout, in terms of hygiene and care. My son has no pain and is recovering well.

Mr Shantanu Gudsoorkar

Ophthalmologist

My husband recently had cataract surgeries under the care of Mr Gudsoorkar . He has dementia and a lot of other medical issues . Mr Gudsoorkar was very kind and accomodated all our requests for dates and times for surgery. He spent a lot of time explaining the procedure despite my husband's poor memory .He personally called up after each procedure to check he was ok .The surgeries have made a huge difference and have vastly improved his vision . He is much happier man enjoying his telly !

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

Mr Shamsi El Hasani

General Surgeon

I had received lots of information beforehand and felt confident that Mr El-Hasani was eminently qualified as he had been highly recommended to carry out the operation. On the day everything was fully explained by him and his staff. In particular the anaesthetist was very helpful, friendly and conference inspiring. Overall staff care was great and it felt like nothing was too much trouble and was carried out in a relaxed and friendly way.

Mr David Milligan

Orthopaedic Surgeon

Mr David MILLIGAN PERFORMED A TOTAL. HIP REPLACEMENT ON MY LEFT HIP ,ON FRIDAY MORNING THE 21st November 2025 at 9.00am.as far as I am aware the op. Was successful. ON SATURDAY 22nd November being the SATURDAY I passed all PHYSIO Tests & was allowed home on that day.i am in my Ninth week and doing well walking with a slight LIMP & BACK DRIVING MY CAR . YOURS Faithfully ANTHONY Mc Alea

Professor George Du Toit

Paediatrician

Prof Du Tout always takes time to explain everything and answer all the questions. He also has a very calm and friendly manner which makes children of all ages feel at ease with him and engaged in the process. The nurse who did the skin prick test and took various measurements of my daughter was also great.

Mrs Claire Freeman

Podiatrist

I saw Mrs Freeman to address an issue that had restricted my movement for the best part of 6 months. The problem was efficiently diagnosed and a corrective action agreed. The surgery itself was fast and professional. Throughout my treatment, I found Mrs Freeman and her team most adept and personable.

Mr Niraj Mandal

Ophthalmologist

Mr Mandal put me at ease and described what the surgery entailed. During the procedure, I was awake, and he kept me informed about what was happening. I felt no pain and was fully relaxed. In the pre-discharge meeting, he re-examined my eye thoroughly to ensure everything was in order.

Dr Nick Linton

Cardiologist

Dr Linton was very kind, thorough, listened well and explained things clearly . He ensured a comprehensive set of tests, the results of which he went through very carefully with me, explaining everything. I was highly satisfied with the consultation and his recommendations.