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Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Mrs Kadi Pariis

Physiotherapist

I had a treatment for an arthritic big toe at Gecko Fitness Clinic, using a product called Cingal under ultra sound guidance and I genuinely can’t believe the difference it has made. Before the treatment, pain and stiffness were really limiting what I could do, especially with sport. I’m currently away snowboarding, and the improvement has been incredible. Pain has been significantly reduced, movement feels much freer, and I’m able to enjoy the slopes without constantly worrying about my toe. It’s made a huge difference to both comfort and confidence. The team at Gecko Fitness Clinic were professional, knowledgeable, and took the time to explain everything clearly, which made me feel very reassured. I would highly recommend both the clinic and the treatment to anyone struggling with arthritis or joint pain.

Mr John Adam

Orthopaedic Surgeon

I was impressed at how quickly I was treated. Getting an X-ray of my injured shoulder immediately on my first visit and MRI a week later. Mr Adam explained everything very clearly, and sent a written summary. At my third consultation. He administered an injection which helped me have greater mobility of my arm and reduced the pain. This was followed up by a visit to the physiotherapist who gave exercises to strengthen my upper arm muscles. I was impressed with the friendly, efficient and professional service received from all the staff involved in my treatment, as well as by the clear explanations given.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Yesterday I had a phone call from Mr Yang who came up with a plan for my latest UTI . We had a full and informative discussion. Within 5 mons of his call I had a private prescription emailed to me and within 30 mins I had a phone call from Forbury saying my UTI vaccine was ready for collection. I went to the Forbury and the vaccine was all ready for me complete with cooling pack to keep it cold. During the afternoon I also received a very accurate clinic letter from Mr Yang and copied to my GP. All very speedy and efficient and much appreciated.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Mr Oliver Robert Blocker

Orthopaedic Surgeon

Thank you very much for your concern. I appreciated the consultation and your explanation of the situation. I feel that I now understand my disability after talking to you and also having read the leaflet you gave me. However, it has raised a few questions as I am afraid of the operation at my age and also with my asthmatic condition. I understand that a knee replacementt will give me pain relief and extra mobility. I must try to be brave.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I am very grateful for the support of the wider team throughout our journey. Everyone was kind, professional, and consistently supportive, which made a challenging process feel much more manageable. A special thank you to Nurse Magnolia for her incredible kindness and reassurance during my embryo transfer — it meant so much. We truly felt well cared for at every stage and are deeply appreciative of the whole team.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had physiotherapy treatment with Seth Chambers for several months for various conditions. I was very pleased with Seth's advice which was instructive and really helpful in treating my injuries. It was also very useful that he could refer me to the musculo-skeletal doctor Sarah Rollins at the same practice who was also excellent. I am now injury free and would happily recommend both of them.

Dr Elza Eapen

Psychiatrist

Dr Eapen has treated me for a number of years - and she has been instrumental in helping me overcome my lifelong OCD issues. As a result of her wonderful care and intelligence, I've had huge improvement which has lasted. I've grown to trust her opinions and instincts enormously. She cares a lot about her patients. I'm always recommending her to people.

Mr Sanjay Verma

ENT Surgeon

After recently experiencing tinnitus I visited Dr Verma. His knowledge was excellent and he understood my concerns and provided me with a detailed outlook. Dr Verma was brilliant with me as he understood the emotional aspect of the issue and he set my mind at ease providing me with a clear plan.

Mr Neil Barber

Urologist

My experience with Mr Barber was excellent. He made the whole process easy, from booking the appointment to arranging an ultrasound, and his empathetic and supportive approach really stood out. Results were shared quickly and I felt very well cared for. I would not hesitate to recommend him.

Mr Parijat Bhattacharjee

Obstetrician & Gynaecologist

I was a little apprehensive about having a hysteroscopy without a general anaesthetic,but Mr Bhattacharjee and his wonderful team helped me feel so relaxed and comfortable and I hardly felt a thing. The whole thing was quick, easy, very organised and professional. Would highly recommend

Miss Tania Adib

Obstetrician & Gynaecologist

Miss Adib is excellent. I had been suffering with the same problem for over 15 years with no cure but with one visit, Miss Adib was able to identify what the issue was and the best treatment for it. I would certainly recommend Miss Adib to everyone.