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Professor Sanjay Purkayastha

General Surgeon

I feel both immensely privileged and incredibly lucky to have had the good fortune to be treated by Professor Sanjay Purkayastha: he is a deeply impressive surgeon and doctor. I had a laparoscopic LINX procedure with hiatus hernia repair under him to treat GORD and, from the outset, he radiated calm, collected competence, superabundant capability and the right kind of assurance in a way that could only inspire confidence. He was also endlessly patient with my numerous questions, posed over a considerable period of time (some of them more than once), while I made up my mind about the right way ahead for me. He gave me an absolute sense of being in the best possible hands, and there can’t be much that is more important than this before significant surgery. With him you feel you are getting not only the best that he can do, but the very best that could be done anywhere. He goes the extra mile for you so that you also feel that nothing matters more to him than you personally and your individual outcome, and that all of his self-evidently exceptional skill, authority and determination will be focused accordingly. He convinced me of this at our first meeting, and it's since been more than justified. He communicates superbly: technically, as a surgeon, in explaining your situation and the options plainly and simply; but also on a human level, with empathy that embodies compassion and control, putting you at your ease in a troubling situation so that your trust is complete. Crucially, all of this was then borne out by the results. I have not had a single recurrence of GORD since the procedure, and I was amazed at how swift, trouble-free and complete was my recovery (even though he had been quite clear about what issues I might experience - in the event there was nothing of note), how little discomfort was involved (for which I must also give credit to his close partnership with anaesthetist Dr Alex Wickham), and how minimal were the residual marks. Frankly, at this level of skill, five stars are not enough. Sanjay Purkayastha is a star himself and would be my surgeon of choice without hesitation or reservation for anything within his specialty as I cannot imagine one better.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

I am writing to share my experience with my MRI appointment last Friday. Unfortunately, it was not a smooth or positive experience. The day before my appointment, someone called to delay my scheduled time by 45 minutes. However, I was unwell and resting, so I missed the call. There was no text message or email notification, which meant I did not receive any confirmation of this change. On the day of the scan, I left home according to my original appointment time and was already on the train when I finally received a call informing me about the delay. To avoid wasting time, I arranged something else to do during that 45-minute gap. However, while I was in the middle of that task, I received another call saying that my original slot was now available and asking me to come immediately. This constant back-and-forth was very frustrating. I have my own schedule and time management, I cannot simply drop everything whenever the center calls. When I finally arrived at the center at the new delayed time, I found that the entrance was difficult to locate and once I reached reception, I still had to wait before being called in. During the scan itself, everything felt very rushed. The moment the scan ended, before I even had a chance to sit up, I was told to “hurry up” and leave because they were busy. This was especially difficult for me as I was having the MRI due to a concussion. After the scan, I felt dizzy and unsteady. Instead of being given a moment to recover, I felt pressured to move immediately. I had to retreat to the changing room to rest for a while before I could leave safely. Overall, the lack of clear communication, last-minute changes and rushed handling left me feeling very disappointed. I hope this feedback can help improve your scheduling system and patient care so others do not go through the same stressful experience.

Check4Cancer

Oncology, Diagnostics & Testing

I wanted to share some feedback on my recent appointment. I felt the consultant was quite dismissive and used language that may not have been appropriate — for example, when feeling the lump I was told immediately “this is not cancer.” While I have personal experience in this area and have been through it before, for someone new to this situation such a conclusion could feel very daunting and unsettling. The appointment also felt rushed, particularly after the ultrasound (as the mammogram machine was broken). I left feeling as though my questions were seen as unimportant, and that I was being hurried out because “nothing was wrong.” While I accept the results, I had hoped for a more considered discussion — especially as I’ve had similar lumps removed in the past and wanted to understand the difference this time. Instead, I was simply told to manage the pain, given a leaflet, and advised to take primrose oil. This did not feel like the most supportive approach. To then receive a letter a couple of hours later — before the mammogram had even taken place — dismissing me from the service, felt like a rushed and premature conclusion. I hope this feedback is taken constructively, as the experience could be improved by allowing more time for questions, more sensitivity in communication, and reassurance for patients at what can be an anxious time.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I cannot speak highly enough about my experience with Mr Boz Mohammadi and his incredible secretary, Iwona. From start to finish, the level of care, professionalism, and compassion I received was truly exceptional. Mr Boz Mohammadi is not only a highly skilled and knowledgeable surgeon, but also remarkably kind and patient. He took the time to explain every step of the process, answered all my questions with genuine care, and made me feel completely at ease throughout what could have been a very stressful time. His calm, reassuring demeanor and attention to detail gave me complete confidence in his abilities—and the results speak for themselves. Equally impressive was his secretary, Iwona, who was warm, efficient, and incredibly responsive. She handled every inquiry and phone call with such grace and kindness. No question was too small, and she always made me feel like a priority. Her support played a huge role in making the entire experience seamless and stress-free. Together, they make a truly outstanding team. I’m deeply grateful for their care and would wholeheartedly recommend them to anyone in need of expert medical treatment delivered with compassion and integrity. Thanks Chelsea

Mr James Smith

Orthopaedic Surgeon

I really cannot speak highly enough of Mr James Smith. Twice now he has given me life back. Whilst that may sound dramatic, it really is not. I had been so limited by my arthritis in my right knee for 30+ years , he operated and now I can do everything I could not do before. I had my other knee replaced (by a different surgeon in a different hospital) and recovery did not go well. I went to Mr Smith asking if he would do an MUA which he kindly agreed to and he has worked his magic again. From being in intense pain with hardly any movement, I am now well on my way to normal movement again and it’s only been 2 months. Mr Smith is so friendly, he is kind and genuinely cares for his patients. He explains things so you can understand and never makes you feel rushed if you have any questions. All of his team adopt the same approach to you as he does and they make you feel like their most important patient. If you have Mr Smith as your surgeon, you are in the very best hands

London Urology Specialists

Urology

This is , or should be: a two way experience betweeen the Consultant and the Patient , This morning Mr Daron Smith , ENGAGED in explaining what technical medical info he needed , before he would decide how to deal with the three problem areas . The Loose stones in my bladder , seen in earlier scan (s) at C W S. His need to talk to Consultant Owen Warren , and others already in the C and W loop . The purpose is for absolote clarification . Similarly Mr Smith would discover any facts unclear in the abdominal area . I attempted to give Mr Smith to my best endeavour, my understanding of our discussion . Such a discussion had never taken place with me before ..at C ans W . I agreed the next steps .. the first one being for me to have relevant scans on Thusday 18 the Sept. followed by a second consultation with Mr Smith with me , one to one .

Mr Gerard Elias Lattouf

Orthopaedic Surgeon

We saw Mr Lattouf with no real expectation of proceeding with surgery, as a colleague had suggested a TKA may not provide an acceptable outcome. Mr Lattouf was engaging and reassuring from the outset and offered an arthroplasty that fully addressed the several existing issues, and took the trouble also to militate the unsightly scarring from a previous failed surgery. After 30 plus years of incrementally progressive disability, the outcome has been spectacular, from my perspective. I have none of the original pain, the joint is stable and the valgus deformity has been successfully corrected. Functional ROM is from 0-120 degrees. I have the highest regard for Mr Lattouf’s skills and am immensely grateful to have been the beneficiary.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

My wife is in hospital for an operation today and due to prior anxieties over NHS treatment, we asked the hospital for me to stay with my wife in the room throughout including overnight. They have been most accommodating and have bent over backwards to make it work and kept me fully informed throughout how the operation is going. The consultant was more than happy for me to ask questions both during consultations and the surgery today and has given great confidence that all will go as planned. Ward staff have been more than helpful to both of us and treated us as individuals and my wife has been provided a high level of care throughout.

Ms Ileana Anderco

ENT Surgeon

My consultation was on time and very positive. All my needs were discussed and I was allowed time to be able to express my concerns and describe my symptoms without interruption. My endoscopic examination was co ducted with care and consideration. All discussions were easy to follow and very well explained and all of my immediate concerns were addressed. I left my consultation feeling weel informed and completely satisfied with the reasoning for agreed further investigations and follow up. Very positive and productive consultation.

The Medical - Cheltenham

Chiropractic

My last visit was with my Chiropractor at the end of a tri program. (Program included a Chiropractor and 2 Physiotherapists - Soft tissue and Exercise) Following my initial diagnosis, which was both thorough and explanatory, I always received a warm welcome at Reception which helps when you are feeling fragile. The program mixed between all three experts and I only ever had to wait a few minutes for my scheduled appointment. Each expert was friendly, professional and put me at ease straight away.

John Flynn Opticians

Optometry

My experience at John Flynn Opticians has been exceptional. Sheeraz Janjua, Optometrist, was fully attentive and made me feel really welcome and listened fully to everything I said. I have never been tested at an opticians in the way I was here, everything was covered in detail and professionally. The detail he gave to me was first class. The staff at John Flynn are excellent and made me fully welcome. I have no hesitation whatsoever in recommending this opticians. I will most definitely return.

Avenues

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

My husband and I were looking for a clinic that offered truly personalized care, and we absolutely found that at Avenues. Dr. Jyoti, the nursing staff — especially Marina and Stavrula — and the embryologists were all fantastic. Throughout the entire process, we felt informed, supported, and genuinely cared for. I’m now 10 weeks pregnant and incredibly grateful for the exceptional care and expertise we received.

Dr. Tal Helbitz

General Practitioner

Dr. Heibitz is very attentive and listens carefully to my health concerns. Each time I visit the clinic, he remembers my previous issues and makes sure they are correctly addressed. He takes the time to follow up thoroughly, even referring me to further exams or to specialist colleagues when necessary. I also feel reassured knowing that an experienced team treats me.

Dr. Emma Clayton-Jones

Dentist

Emma is the owner manager and everything in the practice is meticulous. Staff seem very happy to work there. They are always welcoming and friendly. Emma herself is very good with nervous patients, such as myself. She takes time, is calming and reassuring. She goes at the pace that suits the patient. She is very gentle and highly skilled too.

Mr John Pradeep Vedraj Edwin

Orthopaedic Surgeon

Mr Edwin was professional throughout the whole process. He was kind and compassionate and very caring. His work as a surgeon was excellent and his attention to me was superb. I felt very safe in his hands at all times and would completely recommend him for all surgical needs and his brilliant skills and support.

Dr. Khalid Al-Hourani

Orthopaedic Surgeon

I was well looked after, and accommodated for. The staff and surgery team were wonderful. They always put me first and kept an eye at all times. I would always recommend Frimley hospital and Heatherwood hospital. May I take this opportunity to thank everyone for their help and kindness. Henry C.