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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had cosmetic surgery at Sancta Maria and i genuinely would not want to go anywhere else…. I may be biased as I work at the hospital but for me regardless of who I was the staff were very professional and gave outstanding care. I always watch how every staff members provide this incredible service to other members of the public but honestly they showed me so much care and compassion throughout my surgery. The staff in all departments - especially recovery and ward as that’s where I spent my time mostly. Also Ashley in outpatients for providing me with an appointment for dressing clinic to put my mind at ease when I accidentally got my dressings wet. Honestly I would not want to have had my surgery anywhere else. Thank you all so much. I am very proud to work within such an incredible team.

Dr. Min Yi Tan

Obstetrician & Gynaecologist

Dr Tan provided incredible support throughout my pregnancy and delivery. She communicated information thoughtfully and clearly, always taking the time to explain things in a way that felt reassuring rather than overwhelming. I truly felt that she had my best interests in mind every step of the way, especially during labour. During moments of uncertainty, she was especially calming and made me feel confident in the decisions we were making together. Her care, professionalism, and compassion made a huge difference in my experience especially as this was my first pregnancy, and I’m so grateful to have had her as my doctor. I enjoyed being looked after by Dr Tan, and would highly recommend her to anyone looking for a consultant who is highly intelligent, knowledgeable and genuinely caring.

Dr Usman Maqsood

Respiratory Doctor

After seeing Dr Maqsood with my parents to get a second opinion today on my mom’s breathing, we had an excellent meeting, we all came out of there thinking this time we are finally on the road of getting some answers. Dr Maqsood is referring my mom back to the NHS and GP for further tests. We felt listened too and he gave us his professional opinion. I wish we had hospital insurance , as I felt my mom was in great hands today and we would get answers and finally we would get to the bottom of my moms health problems. He didn’t rush us and was very experienced. I would definitely recommend Dr Maqsood as this doctor gave us full support and help today in our meeting. Hopefully with his report to my moms GP my mom will be getting the help and tests she needs. Thanks again Dr Maqsood.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

Mr Mohammad Adeel

ENT Surgeon

I was a bit nervous on this surgery because of other people’s stories but my experience was so smooth! Everyone was lovely and explained it so clearly to me, the surgery was so quick and I’m barely in any discomfort, and more importantly during the surgery Mr Adeel made sure to watch my teeth (veneers) which was a lovely touch as working in that area both the surgeon and anaesthesiologist it’s very difficult I can imagine! But to still take the time to be careful around them which was another worry of mine so all round cannot fault the surgery or the entire experience. Thank you Mr Adeel and the team for looking after me so well!!

Dr Maciej Danilewicz

Met Dr Maciej Danilewicz a few months ago at his Leeds office. Within 1 hour I had answers what I’ve not had for 39 years. I would highly recommend his service. Wasted years going to doctors for help. What they don’t do at your Gp is send you for a psychiatric assessment. They throw tablets at you and send you on your way. For anyone struggling with mental health I think it’s very important before taking medication to have a full psychiatric evaluation. To make sure the medication your going to get is for your condition as you may have underlying issues not just depression like I had.

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Mr Ali Kubba

Obstetrician & Gynaecologist

From the moment I arrived at The Shard, then up on the 6th floor Westminster receptionist and the clinic receptionists - the whole experience was very smooth and easy to follow. Everyone was warm and welcoming. I had good visit with Mr Kubba, my gynaecologist. From the moment I walked in, I felt genuinely listened to and respected. He took the time to explain everything clearly, answered all my questions without rushing, and made sure I was comfortable throughout the appointment. I would highly recommend his services.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Having been for a much longer and more complicated surgery, a year ago, I already knew that I would be in good hands for this, more minor procedure. The staff as so attentive and friendly, it was lovely to see most of the same familiar faces and to be remembered by them. Everything is exceptionally clean and I felt very well looked after, my consultant saw me before and after the procedure and kept me well informed. The anaesthetist also explained everything that would happen, answering any questions.

Mr Rafik Girgis

Ophthalmologist

I had cataract removal surgery from both eyes and for medical reasons by general anaesthetic. I had fallen over a few times and was really worried as the NHS waiting list was so long.. I decided that I could not wait and from initial consultation this was all arranged in under 3 weeks. Mr Girgis is very personable, reassuring and professional. at all times and I highly recommend him. The difference to my eyesight has been incredible and I cannot thank him enough.

Associate Professor Anand Kelkar

Urologist

On arrival, I was anxious and terrified at the same time, and had been for some time after having a positive result of prostrate cancer ( 7 out of 10) also a bone scan, followed by a PET scan all taking time and stress level as you can imagine high, on meeting Mr Kalkar, he quickly got around to telling me all scans were clear and he confidently clear that I would be cured, my emotions were through the roof, most professional and caring person, thank you

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went for a sigmoidoscopy procedure at the ECEC just before Christmas. I was slightly nervous about having this procedure done but couldn’t have been put at anymore ease by the staff there. The consultant, those carrying out the procedure and nursing staff were extremely helpful and friendly. I can’t thank them enough for making the whole experience bearable.

VISIO Health

Ophthalmology

I had my cataract surgery carried out at Visio Health recently. From my first call to enquire, i felt at ease and was fully informed of the procedure. The staff are brilliant, from the 1st appointment, operation and follow up. my vision is now brilliant, NO Halo's and NO Glasses, I can highly recommend Visio Health

Ms Ciara McGoldrick

Plastic Surgeon

Ms McGoldrick is a brilliant Consultant Surgeon. She immediately understood my concerns and gave me a detailed plan of what could be achieved. I would have no hesitation in recommending her to anyone who required breast surgery. I am delighted with the results of my procedure. Thank you Ms McGoldrick and team. xx