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MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Dr Kathiuska Kriedt

Fertility Medicine

From the moment I came across Dr. Kat’s website, I had an immediate gut feeling that she was the right doctor to guide us through our fertility journey, and I was not wrong. Under her care, I have completed two egg retrievals. During our second retrieval, we were incredibly grateful to have five blastocysts successfully created and frozen in total. Dr. Kat’s knowledge, precision, and thoughtful approach truly made a difference in our outcomes. She was also instrumental in uncovering an issue that could have easily gone unnoticed. Dr. Kat recommended further testing for my husband, which led to the discovery of a varicocele. She promptly referred us to a urologist, and following his procedure, our results improved significantly. Without her recommendation and thorough attention to every detail, we truly believe we would not be where we are today. Beyond her clinical expertise, Dr. Kat is exceptionally compassionate and supportive. She communicates promptly through the app, answers questions with clarity and care, and is present every step of the way. Her reassurance and dedication made an emotionally challenging process feel manageable and hopeful. We are so excited to continue forward and begin the next chapter of starting our family, and we look forward to updating this review when that day comes. Dr. Kat is truly a blessing, and we are endlessly grateful to have her as our fertility and IVF doctor. If you are just starting your fertility journey or searching for an IVF doctor who will genuinely support you and advocate for you every step of the way, I cannot recommend Dr. Kat enough. She is deeply invested in her patients and their outcomes, and choosing her as your doctor will be one of the best decisions you can make. My husband and I are really grateful for you.

Mr Ian Hunt

Cardiothoracic Surgeon

I had my surgery performed 4 weeks ago, at Spire St Anthony's Hospital, by Mr Ian Hunt. On the afternoon of the surgery date, he went through everything and confirmed a few things. I was extremely nervous and I worked myself up before the surgery. Mr Hunt and his anaesthetist, Dr Dassen Ragavan really reassured me and put me at ease. Mr Hunt is very much needed in this world., he is an absolute treasure. When I was in the recovery room after surgery, he visited my wife and daughter, and let them know that it was successful and everything went well. When I was back in my room, he visited us again and explained what happened. Even though it was a very stressful day for him, he was still smiling. He visited me every day during my stay. I am so grateful to be one of his patients and I await having my left side operated on by him for my slipping rib syndrome. Thank you so, so much.

Mr David Griffiths

Obstetrician & Gynaecologist

I was referred to Mr David Griffiths by friends in the UK that have previously been in his care or worked with him, I am currently in the USA. After looking at his bio, I was so impressed with what he has achieved and the work that he does I arranged to have a consultation via zoom. From the outset I felt his warmth and compassion, I immediately knew I was in very good hands. Mr Griffiths fully explained what I needed firsthand and then going forward with surgery, if that was what I decided to do. He welcomed any further questions or concerns I had afterwards by email which were always followed up immediately. I did go ahead with the surgery to have a permanent fix to my issue of which I am so thankful for. Mr Griffiths did an outstanding job, and I would have no hesitation at all recommending him.

Mr David Lawrence

Cardiothoracic Surgeon

My experience with Mr. David Lawrence may be described as nothing short of FIVE STAR PLUS. From the beginning, Mr. Lawrence has been hugely approachable, friendly and reassuring; he gave me all the information I wanted/needed to know about my surgery and engendered in me a feeling of complete confidence that I was definitely in the safest of hands. Shortly before my surgery, Mr. Lawrence came to see me and although I was very nervous by then, never having had an operation in my life, he managed to make me feel a little more at ease, it was just somehow reassuring to have those few words with him. The operation has been a success and in my opinion - and in the words of Tina Turner - he is 'SIMPLY THE BEST". HUGE "THANK YOU" to Mr. David Lawrence.

Optegra Eye Hospital Hampshire

Ophthalmology

Pleasant waiting area with self-service drinks available. Within an hour you are called and escorted into the preparation/recovery room where you are prepared for the operation and the procedure is explained including a visit from the surgeon to check if you have any questions. The operation takes place in the adjacent theatre where again efforts are made to keep you informed as to what’s happening and before you know it you are escorted back to your recovery area for water and a biscuit. Staff were pleasant and attentive at all times. Once thoroughly checked out you return to the waiting area to be collected by your escort who has already been called to say your are ready for collection. I was back home within 2 hours

Dr Sunil Chopra

Dermatologist

I was quite uncomfortable with some of the recommendation he made. He promoted a specific brand of phototherapy machine for me to purchase for home use. While I understand that phototherapy can be a valid treatment option, I found the recommendation to buy a specific brand directly from a doctor to be inappropriate for a medical consultation. I would have expected a discussion about whether phototherapy is suitable for my condition, the different ways to access it (e.g., in-office treatments, various home device options), and the pros and cons of each, rather than a direct sales pitch for a particular product

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The waiting has been difficult as communication has been poor. I have struggled to get a response from the office both via email and phone. I had a combined assessment and received my ADHD outcome 3 weeks ago. I am still waiting for my autism assessment outcome despite being told the clinical decision has been made. The staff I saw as part of my assessment were fantastic and the support team have been helpful (when I’ve been able to contact them). It’s just a shame that the poor communication has spoilt the overall experience. It would have been good to under the process flow at each stage.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 1 more

I had an absolutely wonderful experience at this pregnancy clinic. From the moment I walked in, the staff made me feel welcomed, supported, and truly cared for. Everyone was kind, professional, and took the time to explain everything clearly, which helped ease my nerves. The environment was clean, calm, and comforting, and I never felt rushed during my visit. I am so grateful for the compassion and respect shown to me throughout my appointment. I highly recommend this clinic to anyone looking for excellent care and genuine support during pregnancy.

One Stop Healthcare

Anaesthetics, Audiology, + 47 more

I had an appointment for a blood test. Unfortunately, despite 2 attempts the nurse was unable to extract any bloods. The nurse decided to find a colleague - I was delighted to see a face I recognised, who had conducted this procedure successfully earlier in the year. She was able to take the bloods from my arm skilfully first time, without causing any discomfort. Her calmness, warmth and humour quickly helped me to forget my previous experience. Thank you Angela B HCA.

Mr Mohit Bansal

Orthopaedic Surgeon

Mr Mohit Bansal was very professional and patient, he spikw ro me getting to know about me and my life and also explained my Xrays and gave me the options I had. I opted for a hip replacement and he patiently explained what would be done and the recovery time. I left my appointment with a positive outlook knowing that I will get back to a normal pain free life. Thank you Mr Bansal.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

We went in for a day surgery with my child and were very looked after by Stuart and the team. Emily the play therapist did an excellent job explaining the steps of the procedure, making my child feel well-informed. Both our consultants Mr Johal and Dr Miskovic were very knowledgeable and approachable and made my child feel well-informed and as calm and prepared as possible.

The Westminster Maternity Suite

Obstetrics & Gynaecology, Fertility Medicine

I thoroughly enjoyed staying in The Westminster Maternity Suite twice, after delivering my babies. The care, cleanliness, privacy, personal space and food are fantastic. I had really enjoyed staying there for the recovery after giving birth. The views of Big Ben both times were an amazing bonus for the night feeds of my newborn.

Professor Simon Redwood

Cardiologist

Professor Redwood was clearly dedicated to his vocation and very knowledgeable in our consultation. At the same time he directly engaged with his patient and took trouble to explain the basis of his diagnosis and and was therefore very reassuring and supportive in his care and advice. You could not really ask for more.

Mr Paul Haslam

Orthopaedic Surgeon

I was very young, very nervous and struggling a lot with my knee. Mr Haslam took great care of me, made sure I was comfortable, and did the operation to the absolute best of his ability. He was very good at getting me in straight away, and I felt very cared for. There is no other surgeon I would trust as much as him.

Spire Montefiore Hospital

Dermatology, Breast Surgery, + 17 more

I had a very good experience at The Montefiore Hospital. The staff were professional, attentive, and caring throughout my visit, and the facilities felt clean and comfortable. I felt well looked after and would recommend this hospital to others seeking high-quality private healthcare in the Brighton and Hove area.