Find your trusted Doctor

London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

Daniela Stan quite literally saved my life. I originally went to her for a routine abdominal ultrasound. Through her exceptional thoroughness and care, she suggested that I also check my thyroid and breasts — something I had never done before. I was not even aware that breast ultrasound was available as a screening option, as I had always thought mammograms were the only way. During this examination, Daniela found a very small invasive breast cancer at a stage where I had absolutely no symptoms. I had done yearly blood tests and many types of screening, but never breast imaging, simply because I did not know ultrasound was possible. My biopsy specialist and cancer treatment team later told me that Daniela is truly the hero of my story. Had it not been for her expertise and vigilance in finding such a small lesion, a few years later my situation could have been dramatically different. Daniela has many years of experience in both the UK and the US and it shows in every aspect of her work. She is incredibly thorough, highly skilled and deeply compassionate. What also deeply impressed me is that her fees are extremely affordable and she even offers free follow-up scans in cases where she finds lesions — something that speaks volumes about her integrity and genuine care for her patients. I urge every woman to prioritise breast screening and to see Daniela if possible. I will be forever grateful to her — she truly changed the course of my life.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Basuto Medical Centre

Dermatology, General Practice (GP), + 1 more

Since I joined in 2000, I have been elightened and guided every step of the journey I needed to make for and with the maintenance and improvement of my health. Dr McMichen has at all times made clear connections between any of symptoms I described and the possible pathology behind them. In addition I have always had the most considered responses to any alternatives there might have been. My experience over 26 years has left me aware of the considerable knowledge and professionalism which I have been offered on each and every visit.

Mr Billy Jowett

Orthopaedic Surgeon

Mr Jowett was extremely personable making me feel very confident in his care. Everything was explained in clear and concise detail, with a follow up letter so that I could more readily digest the necessary information. Follow up diagnostics were quickly organised making for a very swift appraisal of my problem. I would have no hesitation on returning to Mr Jowett if the need arose and would certainly recommend. Thank you for your care and understanding.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The 12-month or so wait time was out of Ravi’s hands and in fact the timing of the procedure worked well for me in the end due to it being right before the Christmas holidays. Everyone at Spire Wellesley was fab, even if my discharge at the end of the day took longer than expected it wasn’t a problem and I was really pleased with all the care and professionalism provided by everyone. Thank you!

Mr David O'Reilly

General Surgeon

I have been extremely impressed with the professionalism and expertise shown by Mr O’Reilly during my two consultation appointments. He took the time to ask detailed questions to fully understand my symptoms, and following my recent scan he explained the results with exceptional clarity, making everything easy to understand. I would have no hesitation in highly recommending Mr O’Reilly.

Dr. Kevin O'Gallagher

Cardiologist

I couldn't have hoped for a better consultant. Dr O'Gallagher was thorough in terms of getting the right tests to provide both reassurance and recommend appropriate treatment to minimise cardiovascular risks long term. I felt he was able to address all my queries fully. I appreciate getting clear answers quickly rather than going back multiple times to get to the bottom of symptoms.

Dr Simon Broughton

Paediatrician

Our son had multiple issues that had previously been dismissed by our NHS GP. Dr Broughton took the time to listen carefully and addressed each concern thoroughly, one by one. He was very understanding, patient, and reassuring, and also offered appropriate follow-up. We felt truly listened to and supported. I could not recommend him more highly.

Mr Ian Smith

Plastic Surgeon

Mr Smith provided an excellent service, he put my 13 year old daughter at ease from the first consultation. He explained the procedure thoroughly. The scar is hardly visible after only a few weeks. The aftercare was also excellent from both him and his team with great communication. I would highly recommend Mr Smith. Thank you so much.

dentalessence - Sompting

Dentistry

As always Joanne and her colleague were friendly polite and very efficient with my tooth repair. Care was taken to explain the issue and how they would repair it, talked me through what they doing. When done a quick confirmation of how it would need more detailed repair if it failed again. All good with thanks to both.

Pure Periodontics Limited

Dental Care, Dentistry

I have been very impressed and reassured by the treatment planning and delivery and the efficient patient care provided by Pure Periodontics. Treatment plans are carefully explained, and the periodontal work I have had carried out to date has been carried out in a caring and supportive way.

Mr Rajesh Deshmukh

Ophthalmologist

Mr Deshmukh did cataract surgery on both my eyes four years ago. This week I had some laser treatment as one eye was not seeing clearly. Almost immediately I could see clearly again which seems like a miracle but is actually due to skill and professionalism. Excellent, thank you.

Mr Aditya Raja

Urologist

Excellent from start to finish. Mr Raja was highly knowledgeable, explained the procedure clearly, and removed my kidney stone smoothly. Was reassured throughout and am currently recovering well. Grateful for the professionalism and the speed in which he dealt with my situation.

Mr Samer-ul Haque

General Surgeon

Mr Haque was very professional each time I had a consultation with him. He was very clear in his explanation of the operation and the steps involved. He was happy to stop and listen to any questions I had about the procedure, and responded with carefully considered responses.