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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had two appointments at 24 Portland Place. The first was for an US of my right foot at 11:40, the second one with Mr Losseff at 12:45. No problem with the first one but with it was with the second one. As I finished the US procedure around 12:05, I went to the 2nd floor to wait for Mr Losseff's appointment at 12:45. I asked the receptionist whether he was running late and she responded negatively. As time passed and it was getting near 13:00, I asked the receptionists whether he was running late. Negative answer again. I enquired again around 13:10 as I had to take a train back to Oxford at 14:10. Mr Losseff called me at 13:40 and he was concerned about me not appearing on the screen despite having registered on the main reception desk. As he did not see me on his screen, he saw another patient. He was extremely kind and concerned about timing. He is a kind, and caring person and excellent neurologist. As I complained to the receptionists on the second floor, the problem was with the initial registration on the main reception desk. This has never happened to me, my husband or my youngest daughter who are patients of Cleveland Clinic. It would be good if it does not happen again. Check when patients have more than one appointment please and that they this information is transmitted correctly to the corresponding floors' reception desks. Thank you.

London Bridge Sports Medicine

Sports & Exercise Medicine

I recently had an appointment with Dr. Ajai Seth, and I can't recommend him highly enough! From the moment I walked in, he took the time to listen to everything I had to say, which made me feel truly valued as a patient. Having had previously negative experiences with surgical doctors, I was pleasantly surprised by Dr. Seth’s holistic approach. He not only focused on my knee issues but also inquired about my diet, nutrition, lifestyle, and exercise training. This comprehensive assessment helped me feel more at ease and confident in my treatment plan. I was particularly concerned about a course of knee injections I needed, but Dr. Seth ensured the procedure was completely pain-free. His reassuring demeanor put me at ease, and I appreciated that he followed up to check how I was doing afterward. Additionally, the administrative team at the clinic were kind, professional, and exceptionally helpful, making the entire experience smooth from start to finish. Overall, I give Dr. Ajai Seth a full 5/5 stars for his expert opinion, advice, and treatments. He will be my go-to sports doctor whenever I have an injury. Thank you, Dr. Seth!

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

Both myself and my daughter have been patients of Dr Bakshi for over a year and he has helped us hugely. Recently my 18 month old was suffering from back to back viruses and worsening rashes. I contacted Dr Bakshi in desperation just before Christmas as the treatment advice from the GP was not working, and it was looking like we would be unable to travel and see family while she was so unwell. Dr Bakshi identified 2 types of skin infection and was able to advise the correct regimen of creams to use, and we were able to see our family at Christmas. Thank you so much for your kindness and empathy, and for always going above and beyond. I wholeheartedly recommend Dr Bakshi for both adults and children; he is one of the kindest and most helpful and knowledgeable consultants I have come across, and his secretary Rahul is also lovely and very responsive and helpful.

OCL Vision London

Cosmetic (Aesthetic) Medicine, Ophthalmology

I had LASIK surgery with Allon Barsam yesterday, and I couldn’t be happier with the results. My vision feels unbelievably clear, almost like seeing through the eyes of a superhero. Allon guided me through every step of the procedure as it was happening, which made the entire experience feel calm, safe, and reassuring. The surgery was genuinely painless; there was one brief moment of discomfort that lasted no more than 10 seconds, and he calmly counted down the seconds so I knew exactly what to expect. My eyes stung a little afterwards, but after a short nap I woke up feeling completely fine. If you’re considering laser eye surgery, I can’t recommend it highly enough. It was one of the best decisions I’ve ever made. Thank you so much to Allon and the team at OCL.

Mr Timothy Clough

Orthopaedic Surgeon

After NHS blunders after a severe fall, I spent some time researching a consultant who I felt could help diagnose my injury. Tim Clough video instinctively drew me to him and I was not disappointed. He was welcoming and gentle, putting me at ease, in my distress, straightaway. He listened attentively and examined me thoroughly, answering my numerous questions. Within a week after that first consultation I had thorough MRI scans, diagnosis & a treatment plan. It was the first time I had felt I had been listened too in respect of the injury. I am very grateful to him and his simply brilliant, efficient secretary Anne who swiftly dealt with my follow up questions.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had a check up and cleaning from the dentist Sonia. What a marvellous professional and friendly person. I am extremely nervous at dentist but Sonoa went above a beyond to make me at easy. She transmitted me calm and I'd never ever thought to feel calm at the dentist. I only hope she will not leave as well. I am so tired of OSD turnover of staff it's very stressful for me getting used to someone and than change it. Sonia is precious if I was OSD boss I'd do whatever I can to keep this kind of empathetic professional with me. Doc Sonia thank you from the bottom of my heart to make me feel special. THANK YOU Imma

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Prof. Yeng Ang

Gastroenterologist

Prof. Ang is the BEST, KINDEST, CARING gentleman I have ever seen for my medical condition that I have had since I was 17! He is always on time, he is so welcoming, warm and friendly and he is so knowledgeable. I always feel looked after and cared for in full when I have been to see Prof. Ang his care for patients is first class. I am so grateful that I found him a few years back as he is the only person who has given me some normality to my life. Thank you to his secretary Danielle as well as she is so efficient, kind and speedy. Thank you for everything I will 100% recommend you to anyone I know.

Miss Kerstin Oestreich

Plastic Surgeon

I cannot speak highly enough of my surgeon. From the very first consultation through to post-operative care, she made me feel completely at ease and so well looked after. She took the time to explain everything clearly, answered all my questions, and genuinely made me feel calm and confident throughout the whole process. I would also like to mention the wonderful team who looked after me, every single person was kind, reassuring and professional, which made such a difference. I felt supported and cared for at every stage, and I’m so grateful for the experience. Thank you all so much!!!

Freedom Vision - Bromley

Ophthalmology

Thanks to everyone at Freedom Vision in Bromley for giving me a positive experience throughout my time with them.  I was very nervous to have the procedure, but it went smoothly and led to an excellent outcome.  Having had my cataracts removed from both eyes and RayOne Galaxy Toric multifocal replacement lenses fitted, I now have amazing eyesight for distant, intermediate and near vision.  I am especially grateful to the optometrist and the surgeon for their expertise and care, and to Chirag, the Patient Liaison Manager who always made me feel well supported.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

Dont trust this doctor had Penis enlargement surgery with dr nenad on august i have lost almost 1 inch of erect lenght. I didnt get 1 inch soft guarented lenght plus lost almost 1 inch erect my surgery time was at 2pm i had the surgery at 7pm! And doctor nowhere to be seen. Its been 4 months now having erection problems i never had erection problem and still having pains. Doctor nenad is now telling me i can get my size back if i use traction device useless. If you really want to do it my advice is penis fillers. Dont let them damage your penis.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Dr Matthew E Faircloth

Cardiologist

I saw Dr Faircloth this summer because I was anxious about chest sensations and worried about an arrhythmia. I felt I might be wasting his time, but he didn’t make me feel like that at all. Although my tests were normal, he was kind, engaged and genuinely reassuring. He took my concerns seriously, explained everything clearly, and put me completely at ease. I felt listened to and left confident that my heart is healthy. I’m very grateful for his care.

Miss Vickie Lee

Ophthalmologist

I found Miss Lee to be extremely professional in every way with a lovely and friendly bedside manner. She explained everything very clearly and thoroughly checked my eyes to give me complete peace of mind. She was patient and didn’t rush me through anything, giving me the opportunity to ask about any concerns I had. I couldn’t recommend her highly enough. Her secretary, Joy, is also an absolute delight and a pleasure to deal with.

Mr Muddassar Hussain

Urologist

I recently met with Dr Hussain of Urology partners for a review of my recent PSA test which had come in higher than expected. He was very warm and professional and helped me understand the next steps in the journey to establishing if there was any cancer and providing assurance that this was not all doom and gloom. Thankfully my results all came in fine and I got a call from him with the all clear. Thank you Jesus.