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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Professor Owen Judd

ENT Surgeon

I chose to book an appointment with Professor Owen Judd, after compiling my extensive research on ENT consultants in my area. I deemed that professor Owen Judd ticked all the boxes that I required and more. Professor Judd is widely recognised for his ability to manage complex and challenging cases with professionalism and clarity. He communicates diagnoses and treatment plans effectively, ensuring patients feel informed, reassured, and actively involved in their care. His calm manner and attention to detail contribute to consistently high standards of clinical safety and patient satisfaction. I have now had the opportunity to witness this professionalism firsthand. I felt very reassured and appreciative of his diagnosis and treatment suggestions. Overall, in my experience, Professor Owen Judd exemplifies excellence in consultant ENT practice, combining advanced clinical skill with academic contribution and compassionate patient care. I have no doubt therefore, that he would be just as exemplary in the discharge of his other specialty areas of his profession. Professor Judd comes highly recommended and I would like to reassure any potential future patients that they would be in very safe and capable hands.

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Chase Lodge Hospital

Cardiology, Dentistry, + 7 more

I went to the Urgent Care Centre at Chase Lodge Hospital, Mill Hill London on Saturday Nov. 29th 2025. I was seen immediately by an outstanding Urgent Care MD, Dr. Jalal Moradzadeh. He listened, he checked me thoroughly, ordered the required tests, sent me for Chest-Xray (done on site), while spending the time explaining it all. At the end, he diagnosed with bacterial pneumonia and bilateral conjunctivitis, prescribed the appropriate treatment which was started on-site (pharmacy on site). The following day, a Sunday, he arranged for me a Chest-CT and an appointment with respiratory physician specialist for the following Monday. The whole team, each and everyone, the receptionists, the nurse, the Xray person and the pharmacist were all helpful, efficient and professional. They all played a role in my speedy recovery. I returned to the Centre on Saturday Jan. 17th and was seen again by Dr. Dr. Jalal Moradzadeh on a related issue and again encountered, professionalism, efficiency all with a smile.

IVF Matters Fertility Clinic

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

Mr Steve Bromage

Urologist

Very professional, well informed, open and friendly. I had a vasectomy 16 years before and wanted a reversal. Mr Bromage was open about the chances of it working after such a length of time but seemed confident. He also did a sperm retrieval procedure at the same time which was put in storage in case the reversal wasn't successful then we could try IVF. On the day of surgery Mr Bromage kept me well informed and made sure my wife was kept up to date regularly. The whole process from admission to discharge went as smoothly as could be. Exactly a year after my reversal procedure my wife gave birth to our healthy baby boy. I would highly recommend Mr Bromage to anyone looking for a vasectomy reversal.

Mr Neil Walker

Orthopaedic Surgeon

I was nervous about this procedure but Mr Walker was very approachable at our first consultation and reassured me about the procedure and what I could expect. On the day of the procedure the staff at the hospital were professional caring and friendly particularly the theatre staff. One man in particular recognised my nerves and chatted to take my mind off the procedure. Mr Walker visited me pre op to numb my hand and once again explained the procedure so that I understood what was going to happen.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

Thyroid blood test. Never been before. Autistic so some challeges : a sign on door to push would have helped, it was intimidating, couldn’t get in straight away. An area with reduced lighting to wait would have reduced my overwhelm, was very close to waiting outside. Became very overwhelmed trying to explain which test I had booked, knew there was a fault on the website. Although the situation was rectified satisfactorily, it was still an overwhelming, triggering experience.

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

Mr Thomas Crompton

Orthopaedic Surgeon

My teenage son is seeing Mr Crompton for a broken femur, and the service and care we have received so far has been excellent. Mr Crompton's office are super-responsive, helpful and kind. Mr Crompton's advice has been brilliant and perfectly pitched for my teenage son who is worried about his surgery and desperate to get back to sport. Mr Crompton really understands how to communicate with young people (as well as parents) which we feel is absolutely critical.

Dr. Kushan Karunaratne

Neurologist

Dr. Kushan Karunaratne is a truly wonderful neurologist. He is incredibly knowledgeable, kind, and attentive, and he takes a calm, steady approach during consultations. He thoughtfully walks through a clear plan step by step, which makes you feel reassured and confident in your care. He listens carefully, explains everything in an easy-to-understand way, and genuinely makes you feel supported. I recommend him very highly.

Mr Tony Nargol

Orthopaedic Surgeon

I Had A Partial knee replacement at Nuffield Mr Nargol did operation i can only say I have been very impressed I was only in hospital over night I listened to what I was told followed all instructions /dos and don’t did exercise and 6 weeks later I’m walking with out any crutches or stick. Only take paracetamol when I need it which is usually at night but even that is getting less and less So pleased I had the operation

Mr Sharad Bhatnagar

Orthopaedic Surgeon

Have just had my follow up with Sharad Bhatnagar at 6 weeks at Nuffield Newcastle. Mr Bhatnagar is so welcoming and it was just so nice to see him again. He showed me my x rays and confirmed all looked good but still to follow my hip precautions and not to hesitate to get in touch if I needed anything. He is so approachable and professional and a credit to the Nuffield.

Mr Ahmed El Gohari

Obstetrician & Gynaecologist

It was lovely to see Mr El Gohari for my 6 week follow-up. My husband and I were greated with a warm smile. His explaination of how well the procedure had gone was clear and precise. and I was reassured of my results. I can not recommend Mr El Gohari enough, he is a very kind knowledgeable consultant with a fabulous bedside manner.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

The doctors and nurses were very helpful on the day of surgery and were extremely friendly, helping to settle my nerves beforehand. They also had me practice using crutches, including going up and down stairs, to make sure I was capable of getting around during the two weeks I was non-weight-bearing.