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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It's not fair that being an NHS patient meant that we couldnt use the disabled parking, which was empty, right outside the hospital, meaning a much longer and uncomfortable walk. We we greeted well upon arrival and called through almost immediately. Although I found the nurse abrupt and abrasive to start with, I put this down to her working from the computer, checking through info. Perhaps that wasn't her strong point with technology. I have many complex needs, including some communication needs, being ADHD and Autistic. I clearly hadn't understood some of the portal questions and answered them differently to its intended expected responses. Perhaps some more understanding around neurodivergent conditions would be helpful and clarity around the context of their questioning, rather than to feel berated for replying "I fear spiders". The question asked for my fears or what I am scared of, if it was specifically regarding the procedure, it should have been clearer. I was clearly struggling with the bright lights in the office, holding my srm up to shield my eyes from the lighting, even commenting to my daughter who I took with me, my questionnaire replies would have told her I am photophobic, but because of how she initially presented to me, I felt unable to raise my concerns and ask for the lights to be adjusted. (This resulted in triggering a migraine after I left). Im still working on advocating for my own needs. Once the computer work was complete and she faced me to go through expectations of the operation day, she mellowed and warmed, her body language positively changed. This helped reduce my heightened anxiety. She was very good when it came to taking my bloods and I didnt even feel it, for the first time ever. I left feeling far less anxious than I did upon arrival.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

I recently consulted Dr. Pavlidis and underwent an angiography procedure at London Bridge Hospital under his care. Dr. Pavlidis demonstrates exceptional clinical expertise and provides care with professionalism and efficiency, ensuring the best possible outcomes for his patients. He takes time to understand individual circumstances and develops treatment plans tailored to clinical needs. His nursing team is highly skilled and dedicated to patient well-being. I am deeply grateful to Farida, Slim, Anne, and Mahmood for their outstanding post-procedure advice and support. We also appreciated the thoughtful assistance from the catering team, which contributed to a comfortable recovery, and we are especially thankful for the special consideration that allowed my wife to stay with me, making a significant difference to my experience. I wholeheartedly recommend Dr. Pavlidis and his team for their exceptional care and commitment to patient comfort and safety.

Raynaud's Clinic

Rheumatology

I was very pleased to find out about this clinic and have it so local to me, I found out through a Raynaud's Facebook group. I was able to self refer. I am an NHS nurse with experience in vascular and tissue viability but felt like I still had some questions as I had gone through an acute episode last weather resulting in requiring interventions. I felt I had some questions that wasn't really getting explained to me from my rheumatologist and also the tests were not available on my nhs appointments/trust, so it helped give me a picture of how severe my Raynaud's was and advice for next steps. I have both Raynaud's and Sjogren's. I found both Louise and Dr Howell very knowledgeable and thorough, they took time to listen and explain. I felt supported throughout the appointment. I left much more informed and reassured. I would highly recommend this clinic to anyone dealing with Raynaud's.

Mr Omar Mulla

ENT Surgeon

I had a wonderful experience with Mr Mulla. After weeks of worry, he took the time to reassure me with patience, kindness, and clear explanations. He listened to my concerns and made me feel understood rather than rushed. What stood out most was how calm and comforting his approach was. He eased my worries and helped me feel confident about my health. It’s rare to meet a doctor who combines expertise with such genuine compassion. I left each appointment feeling relieved and reassured. I can’t recommend Mr Mulla highly enough for anyone seeking a doctor who truly cares and goes above and beyond to make patients feel at ease.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

I cannot speak highly enough of my treatment at St Hugh’s. From the warm welcome at Reception to the exemplary care of the Nursing Team (Nurse Whitney - your care and compassion are “gold standard”) I could not have asked for a more pleasant experience. Special thanks also to the Consultant Anaesthetist, Consultant Ophthalmologist and Theatre Team. Your skills and expertise are more appreciated than words can express. Last, but certainly not least, thank you to the lovely lady who served me with the delicious tea and toast! You are all a credit to the name St Hugh’s!!

Newmedica Leeds

Ophthalmology

Staff all good, but I had been given inaccurate info before the appt and didn’t wear contact lenses for 2 weeks beforehand altho this was unnecessary as all measurements had already been taken. I then had to wait over an hour to be seen, longer than for the NHS appt. When I mentioned the long wait I was told this was because everyone had wanted a long discussion as they were private appts! Surely this is to be expected and the solution is not to overbook appts. I can’t comment yet on the procedure as haven’t had it yet.

Dr. Wisam Alwan

Dermatologist

I had an excellent experience with Dr Wisam Alwan at HCA Healthcare. The staff were friendly and welcoming from the moment I arrived, and Dr Alwan’s professional, attentive manner immediately put me at ease. He took the time to explain everything clearly, making the whole appointment comfortable and reassuring. I left feeling confident in the care I received and would highly recommend Dr Alwan and the team at HCA Healthcare to anyone seeking expert, compassionate dermatology services.

Clear Ahead Health

Clinical Psychology, Psychiatry

In general, their service is excellent and easy to navigate. The only minor inconvenience is a small systems organisation issue. Data collection forms are sent as soon as follow-up appointments are scheduled (6 months in advance), and so the information would be out of date if completed at this stage. A workaround is to email for a new form link shortly before the appointment date, and to their credit they are always happy to comply with this.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Everyone at Eastwood are so lovely from Receptionist to nurses and doctor's cannot fault them at all. They make you feel so comfortable and they care about you which is so lovely to have that as alot of places they don't care about the patients. Thank you again for making my time at Eastwood stress free and comfortable. I recommend this practise 100% xx

Dr Daniel Fishman

Rheumatologist

My daughter recently had a consultation with Dr Fishman with regard to Hypermobility and other concerns. We found Dr Fishman to be thorough, clear with explanations, courteous and happy to answer our questions. His follow up letter was done very quickly and was full of detail including next steps. We would highly recommend Dr Fishman.

Mr Basavaiah Natesh

ENT Surgeon

Mr Natesh is a talented, professional and compassionate surgeon. I am extremely grateful for the care taken before, during and after my Complete Thyroidectomy. I would without hesitation highly recommend Mr Natesh. My thyroid was huge, creating a complicated surgery which Mr Natesh handled expertly.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

I experienced mobility issues as a result of a back problem . Me Rajmunar ordered scans , compared them against previous results and carefully explained diagnosis , treatment options and what to watch for . I found him thorough , cordial and easy to interact with .

Prof. Rohit Rambani

Orthopaedic Surgeon

Mr Rambani is extremely friendly and makes you feel important . I like his humour . He’s clearly a very skilled surgeon . I thank him for his skill and I consider myself most fortunate to have been under his care and to have been gifted my very precious new hip .

Dr. Shirin Lakhani

Cosmetic Doctor

Dr Shirin was so lovely. I was very nervous but she was kind, caring and compassionate and put me at ease. She obviously knew a lot about my condition and was able to answer any questions that I had and I was confident in her professionalism and experience.

Mr Andy Chin

ENT Surgeon

Andy was very friendly and was great at explaining everything to my 9 year old son as well as to me. He had previously operated on my daughter and I had no hesitation in booking an appointment with him when my son required a consultation.