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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Mr Raj Bhalla

ENT Surgeon

As a self-funding patient seeking surgery for cosmetic reasons I was searching for extremely high standards, which is why I chose to trust Mr Raj Bhalla with my surgery. The care that I received pre-treatment trumped all other providers I had consulted with. From the moment I stepped into his consultation room, Mr Bhalla showed an incredibly welcoming and comforting nature. He was attentive, listened engagingly to what I wanted, and offered his expertise in a calm and caring manner. I felt completely at ease and informed going into my surgery and I had a very smooth recovery, no doubt due to Mr Bhalla’s gentleness and total professionalism. I am so happy with my result and seeing Mr Bhalla’s reaction confirmed he truly cares about the outcome. After seriously considering my surgery for years, I am confident I chose the right surgeon and would recommend him to anybody undergoing ENT treatment.

Spire Gatwick Park Hospital

Breast Surgery, Cardiology, + 20 more

My whole experience from start to finish has been absolutely amazing! All staff have been 100% in their delivery of care and support. I felt safe and looked after. The anaesthetist and theatre staff before both operations were totally dedicated in ensuring I felt at ease at a time when I felt most anxious. All ward nurses and assistants were focussed on delivering the highest standard of care with their patience and nothing being too much trouble. Pantry team kept me well fed with delicious drinks and food and always with a smile. Imaging team were so caring, cheerful and again reassuring and professional. The physio team are incredible, they have encouraged and lead me to where I am now - so very nearly there. I cannot fault my experience at Gatwick Spire. A massive thank you to Mr Panose and all teams involved in my operations and recovery.

Montrose London

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

I had an outstanding consultation with Dr. Coltart. He was incredibly friendly, professional, and attentive throughout our appointment. What stood out most was the time he took to truly listen to my concerns and ask thoughtful, relevant questions. I never felt rushed — something I deeply value, especially given past experiences where consultations felt limited to just one concern. Dr. Coltart’s calm and reassuring demeanor immediately put me at ease. He explained the treatment options clearly and laid out the next steps in a way that was easy to follow. I left the appointment feeling confident, well-informed, and with no lingering doubts. His expertise in dermatology was evident, and I appreciated his honest and transparent approach. I highly recommend Dr. Coltart and will definitely continue seeing him as my dermatologist moving forward.

Mr Ian Botterill

General Surgeon

From the first visit for my initial consultation back in July to my EUA a few weeks ago I found Ian to be nothing but professional, calming and reassuring. Given the nature of what I’ve been through this year and my experiences with other dr’s I was so impressed (and relieved) to see someone who listened, showed empathy and appeared to care. To my surprise, I was actually provided more information about my illness than I knew after my hospital stay earlier in the year, and I had 100% confidence and trust in Ian after our first meeting. Thank you for making what’s been a difficult few months slightly more manageable!

Newmedica Worcester

Ophthalmology

Although the staff were amazing I found the actual cataract operation deeply unpleasant. I could see everything that was being done whilst being unable to move - the real stuff of nightmares, though the actual operation was a complete success. If I may suggest a way to make this experience a little more bearable would be to enable patients to choose their own music to listen to? As a professional singing practitioner, I'm aware how effective music can be in distraction? (I personally found the choice of radio station and programme increased the unpleasantness of the experience)

Happy Kids Dental Marylebone

Dentistry

Receptionist who is on always makes my son feel welcome and allows him to speak comfortably and puts him at ease. dr Amrita is amazing with my son and I don’t know how she manages to make it look so easy when I know it definitely is not and my son gets extreme anxiety at times. She really is good with children especially with autism and makes them feel empowered and in control and does not pressurise when not needed. Happy kids set up in the only dentist my son will allow to see now. We travel quite far for appointments but it is worth it thank goodness for happy kids.

Mr Oliver Wiseman

Urologist

The facilities and staff at Bourne hall were exceptional and relaxed however still professional ,my initial consultation with Dr Wiseman at Nufield was conducted in the same manner and Dr wiseman was very personal informative and emphatic. The Anthetics team worked very well and even though there was a problem with my cannula they talked me through relaxing me and and working at the same time knowing they were under time pressure. The reception and nursing staff were great a good mix of professional attitude and personal care without being over the top.

Mr Murali Krishnan

Orthopaedic Surgeon

Very thorough in initial Consultation, also referred me to Spinal Specialist for second opinion. On day of my operation Mr Krishnan explained clearly to what was going to happen and visited me after my operation. At my six week check up Mr Krishnan showed me x-rays and answered all my questions, giving me confidence in my future recovery, I now have no pain in my right hip and my mobility is improving daily, Thank you Mr Krishnan for the success of my operation.

Mr Jeremy Latham

Orthopaedic Surgeon

I was delighted with my consultation with Mr Jeremy Latham. I have spent quite a long time adrift in the National Health Service with uncertainty and continuous postponements and delays, which left me not only anxious but also worried about delays in addressing my condition. In just one consultation with Mr Latham, we have a high degree of certainty on a diagnosis and a clear action plan, which I can follow up on. It is a relief to have clarity and focus.

Dorset Heart Clinic

Cardiology

From the initial phone call to the time we left the clinic the staff were friendly and helpful. The procedures were explained fully in a pleasant and easy to understand way which made it a relaxed experience not the life or death one we had been dreading. The report, which arrived within 4 days of the appointment, was concise and to the point and very easy to read and understand.

Professor Steven Brown

General Surgeon

Recent surgery for inguinal hernia repair. Professor Steven Brown was excellent from the initial appointment giving thorough explanation through until discharge. Due to other health issues I was unable to have general anaesthetic but the procedure was completed using local anaesthetic and there were no issues with this. I highly recommend Prof Brown.

Mr Yosef Hamed

Orthopaedic Surgeon

Wonderful visit, the doctor was friendly, well mannered, accommodating and very professional. I feel he went above and beyond to help in my treatment. The overall experience, from start to finish, was brilliant 5+ stars! I would recommend him to anyone. I am very happy he is my doctor, he is a lovely man and an absolutely brilliant surgeon.

Mr Carl Hardwidge

Neurosurgeon

I recently underwent decompression surgery to my low back. I needed a similar procedure to my neck 12 years ago, Mr Carl Hardwidge was my surgeon on both occasions. Surgery has been very successful, it's now 5 weeks since the operation and I am fully recovered. I'm very grateful to Carl for his skill and would recommend him wholeheartedly.

Nuffield Health Hereford Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 11 more

Everything ran very smoothly, I didn't have to wait long at reception. It was reassuring to be able to get an appointment so quickly on a condition that has been causing me a degree of anxiety. I was also impressed with the booking system the week before which was particularly quick & efficient. It was a relief not to feel rushed.

Fit2Function

Physiotherapy, Sports Rehabilitation, + 2 more

I had a great experience working with Harrison at Fit2Function Clinics. He took the time to listen, clearly explained everything, and tailored the treatment to my specific goals. I noticed a real improvement in my knee after just a few sessions. Highly recommend him to anyone looking for a knowledgeable and approachable physio!