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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Dr Vishal Mehta

Paediatrician

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Mr Simon Radley

General Surgeon

Mr Radley was the 5th consultant I saw regarding my operation and it was well worth the search. Mr Radley performed my operation with Robotic-assisted surgery enabling me to make a much faster recovery (weeks) all the other consultants wanted to perform open surgery which would have meant months of painful convalescence. Mr Radley beside manner was second to none as he ensured he visited me everyday after the operation to check on my progress. Simon personality and humility is very welcoming to the point your feel like friends and someone you can trust. I cannot thank Simon enough to enable me to recover so fast after major surgery.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Mr Iain Macleod

Orthopaedic Surgeon

I attended my first appointment in a high level of pain, and Ian was very thorough in his approach. After a comprehensive investigation, we were unable to determine the root cause, so Ian referred me to other specialists; however, these consultations were also inconclusive. Following further discussion, we decided to proceed with exploratory surgery. This proved to be the best option, as Ian was able to identify the issue and release the affected nerve, fully resolving my problem. I am very pleased with the results and grateful for his proactive approach.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Experienced staff, many with lived experience who are non judgemental, kind and compassionate throughout the stay. Genuinely friendly and supportive and go out of their way to make sure that guests are as comfortable as possible through the detox and throughout the programme. Staff are always approachable and will support or direct you to whoever can. My vegetarian needs were fully met and the food was plentiful with lots of healthy options. Plenty of options for between sessions with yoga, gym and creative activities.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

An enriching experience throughout - the kindness and professionalism of the staff gave me great confidence. The provision at the hospital is first class in every respect. Mr Yazbek my consultant is a highly experienced and skilled specialist but more importantly a warm and reassuring practitioner who has made me feel I could not be in better hands. The nurse for my day care stay was also extremely kind, responsive and nothing was too much trouble. I would recommend this facility and staff unreservedly.

Mr Andrew Mishreki

General Surgeon

I chose to go privately with Mr Mishreki, as he had treated me before at my local NHS hospital, and the NHS waiting list was too long. In all my dealings with him, he was excellent, he explained what he would be doing before and how things would progress after my operation. There was a small problem after the operation which he dealt with very quickly and professionally. He is pleasant and easy to talk to and seems supportive to his team. I would recommend him to anyone with similar problems to me.

Miss Kazal Omar

Obstetrician & Gynaecologist

I had a very positive experience under the care of Miss Kazal Omar for my open myomectomy, during which multiple fibroids were removed. From the initial consultation through to surgery and recovery, she was professional and extremely reassuring. She explained everything clearly, answered all my questions, and made me feel safe and supported throughout the entire process. I’m truly grateful for the excellent care I received and would highly recommend her to anyone needing specialist treatment.

Mr Simon Harrison

Orthopaedic Surgeon

Mr Harrison was clear and concise when explaining the type of fracture I had sustained. His first question to me was regarding my job role and as a drone pilot instructor my plan for recovery is crucial as well as returning to climbing. He provided exercises and a timeline of what to expect when and things to look out for in the future as I increase level of activity. Excellent knowledge and assessment of my injury had provided with a plan and the confidence to move forward.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Practice Plus Group Hospital, Birmingham

General (Internal) Medicine, General Practice (GP), + 5 more

I recently attended this hospital and had such a positive experience. Every single member of staff I interacted with was incredibly kind, professional, and reassuring. They really took the time to listen and made me feel comfortable and cared for throughout. The hospital itself was spotless and very well maintained, which made a big difference and helped me feel at ease. Thank you to all the staff for your hard work and compassion — it truly shows.

Dr. Omar Hashmi

General Practitioner

I visited Dr. Omar at Lewisham Hospital’s UTC and Dr. Omar asked how I was and made sure I felt comfortable. Dr. Omar helped me by immediately diagnosis the issue in my right ear which was an ear infection causing hearing loss. Dr. Omar was incredibly helpful in pointing me in the right direction as to what to do, how to take my antibiotics, and where to collect them. Thank you Dr. Omar!

Mr Howard Peach

Plastic Surgeon

I am a nervous patient after previous experiences. Mr Peach saw me quickly, within 48 hours of requesting the appointment. He explained my situation clearly with facts and figures about my diagnosis and what the next steps would be. He has professional, constructive and empathetic manner which is what is needed in the circumstance.