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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

My experience with Mr Okaro was excellent and very smooth from the start. He handled my case with extreme empathy and calmness to deliver some overwhelming news to me. He was very reassuring and gained my trust and confidence very quickly, in his professional nature. I was petrified about going through with the surgery, but he explained the procedure and all the steps involved. I eventually tried to do a 'runner' and not face it, but he was encouraging and reminded me of the benefits and newness I would feel afterwards. I had a slight hiccup / setback for the initial surgery date, but he was great in explaining how to get back on track and was flexible to accommodate another date promptly. I was not happy to have had to go through surgery, but I am happy to have met Mr Okaro and go through this journey with him. I celebrated my birthday the next day after my discharge from hospital and I silently dedicated that birthday celebration to him! I am totally relieved and happy to have this medical issue behind me now. So Grateful & Thankful to God & Mr Okaro. I feel very blessed & looking forward to a refreshing future!

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

I recently had an excellent consult with Dr Gary Dorman at Kingsbridge Ballykelly. I am very happy with every aspect of the experience, but especially my appointment with Mr Dorman. I was on the NHS wait list for 1.5 years before making a private appointment for a prolapse Bladder (cystocele). I wish I had booked with Kingsbridge when I was diagnosed. As the prolapse and lack of expert information on my condition, left me wary, and my quality of life suffered for 18 months. Dr Dorman is an expert in this field and also a wonderful communicator and listener. I felt at ease during the consult and exam. He listened, and clearly explained everything including my options and his recommendation. I also received sound advice and guidance about what I could do, via diet and exercises, to help my situation. On leaving the appointment I felt great relief. I was in expert hands and left with a clear plan to sort my problem. I couldn’t speak more highly of my experience with Dr Dorman and Kingsbridge Ballykelly. Thank you so much.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

Here is a polished, clearer version of your text: ⸻ Firstly, I would like to thank Dr. Jagwant Singh. I broke my collarbone four years ago and had a titanium plate fitted at Whipps Cross Hospital. Since that operation, my shoulder had been in constant pain. After numerous hospital visits and rounds of physiotherapy, I was repeatedly told there was nothing wrong and that I would simply have to live with it. I was then recommended to Dr. Jagwant Singh, and from my very first appointment he recognised that something wasn’t right. He immediately sent me for an MRI scan, which revealed a bicep tear and a labral tear. He arranged the necessary surgery and successfully repaired my shoulder. I cannot thank Dr. Jagwant Singh enough. I’m now eight weeks post-op, the pain has almost completely gone, and my movement has nearly returned. From the first visit, Dr. Singh explained everything clearly, never rushed, and always took the time to answer all my questions.

Mr Jawad Freites

Obstetrician & Gynaecologist

A truly phenomenal experience for me. I am a young woman dealing with intimate issues and pain. It affects my bladder, womb and bowels. As expected it’s an uncomfortable topic to discuss and surrounded by a lot of shame. The team I met with were truly incredible and Mr Freites is a wonderful consultant. I felt very safe and comfortable every step of the way, was reassured constantly and asked for my informed consent for everything. Most importantly, everything that was being done to me was talked through and explained. All the information I was given was detailed, yet clarified to make sure I understood. Finally having a diagnosis, understanding what’s happening to me and what can be done, has filled me with hope again and I am very grateful .

Mr Jonathan Walczak

Orthopaedic Surgeon

As someone who was trying everything to avoid the inevitable hip replacement surgery I cannot explain what a positive effect Mr Walczak had on that opinion. The whole procedure was explained in clear details and in a very calm, patient and reassuring manner. It is now ten weeks since my surgery and I feel better and am more active than I have been in years. It wasn't until after my surgery that I realised how much my arthritis was affecting my day to day life and how much pain I was in. I am in no pain at all now. I highly recommend Mr Walczak.

Skin Inspection

Dermatology, Gastroenterology, + 1 more

Dr Muirhead and Sam were fantastic from start to finish. I was quite nervous about the procedure but they immediately put me at ease and continued to reassure me throughout. Dr Muirhead was professional, understanding and thorough from the initial consultation through to the end of the procedure, and I know that she will be on the end of the phone if I need any aftercare help or advice. She explained everything clearly and I felt in very good hands.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Very clean and nice waiting area, the coffee & biscuits are much nicer than the Hampshire Clinic. Reception stall very helpful and efficient. The Polish lady who undertook the ECG was excellent, very helpful and explained what was to be done. With the excellent parking area, coffee & biscuits the whole experience was very pleasant. In addition Dr Bowers was very informative, clear on the results etc. Thank you

Eve Clinic

Osteopathy

I’ve been seeing Luciane for over a year now for issues around EDS and chronic pain. She has been incredibly skilled, knowledgeable, and respectful while also being supportive, sensitive, and humorous over a difficult recovery period. Over the course of treatment, she has gone above and beyond numerous times. I can not recommend strongly enough, wish I could give more than 5 stars.

Professor Jemima Mellerio

Dermatologist

Dr. Mellerio is the best dermatologist I have ever encountered in London. Highly recomended! I see her regularly re: ongoing conditions and she has recently performed a minor surgery too - always in the most professional and empathetic way. She goes out of her way to make her patients feel at ease and to provide her expert views and recommendations.

Mr Surendra Patnaik

Orthopaedic Surgeon

I had my ACL reconstruction procedure done with Dr Patnaik. One of the most professional & supportive consultants I’ve come across. My queries and doubts were always answered with regular follow-ups. Would highly recommend him to anyone looking to get either a procedure done or who is just looking for some consultation advice!

Mr Amr Hawary

Urologist

When you are unwell and have to go to hospital, you are naturally concerned - worried even. Mr. Hawary was absolutely brilliant, putting my mind to rest and giving me confidence immediately in his friendly and professional approach. I had full confidence in him right from the start and cannot thank and recommend him enough

Dr. Farhan Syed

Orthopaedic Surgeon

This was a follow up to the total hip operation Mr Sayed performed on my left hip. He explained how to massage the scar to help with scar tissue. He showed the xray of new hip and I was able to ask questions about what the hip was made of. I was very happy with the outcome and look forward to a painfree future.

Mr James Singleton

Orthopaedic Surgeon

I felt supported in looking for alternatives to surgery, however when surgery was needed I was confident Mr Singleton would provide an excellent service. My post op experience was much better than I had expected. 6 weeks on and I already know I made the right decision.