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Nuffield Health Brentwood Hospital

Anaesthetics, Audiology, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Mr Anwar Jafri

Orthopaedic Surgeon

. Mr Jaffri is an excellent communicator who is very reassuring and approachable. He carried out a detailed investigation into my condition and explained everything clearly, including a thorough description of the procedure. The operation itself and the post-operative care were excellent, with my recovery very well managed. I achieved a really good outcome and am now back to a very good level of functioning. He was always punctual and made himself available outside of consultations when needed, which was greatly appreciated. I felt well informed and confident in his care throughout.

Mr Mark Farndon

Orthopaedic Surgeon

I have had several operations under the care of Mr Farndon over the years and I have recently undergone a full knee replacement under his care. Mr Farndon is very professional, caring and always has time to listen to your concerns. Mr Farndon came to see me after the operation explaining everything to me and also visited the next day. All the staff at the Duchy were efficient and caring. With the expertise and continual care by Mr Farndon and his team I am on the road to recovery and I would certainly recommended Mr Farndon as I have already done to family and friends.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Mr Graham Lawton

Plastic Surgeon

I was seen today for removal of stitches following a perineal flap procedure. Dr Anthony was exceptionally gentle, calm, and professional throughout. He took his time, listened carefully to my concerns, and explained the next steps clearly and reassuringly. Given how sensitive and vulnerable this stage of recovery is, his manner made a huge difference. I felt respected, heard, and genuinely cared for. I’m very grateful for the quality of care and would highly recommend him.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Mr Vishal Prasad

Orthopaedic Surgeon

I recently had a procedure on my coccyx and couldn’t be happier with the care I received. Mr Prasad was professional, knowledgeable, and put me at ease from start to finish. The whole visit was incredibly efficient — minimal wait times, clear explanations, and everything ran smoothly. The procedure itself went well and the follow-up communication was excellent. Highly recommend this doctor and practice to anyone needing prompt, skilled care.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had physiotherapy treatment with Seth Chambers for several months for various conditions. I was very pleased with Seth's advice which was instructive and really helpful in treating my injuries. It was also very useful that he could refer me to the musculo-skeletal doctor Sarah Rollins at the same practice who was also excellent. I am now injury free and would happily recommend both of them.

Dr Pardeep Grewal

Psychiatrist

I couldn't recommend Pardeep more highly. He really took the time to understand the dynamics of my situation and has created a game-changing outcome for me. The key words I would use to describe Pardeep are; wise, creative, calm, kind, as well as being a pleasure to talk to. Working with Pardeep feels like working with someone who is at the very top of their game.

Mr Jamie Vatish

General Surgeon

From the first appointment Mr Vatish has shown respect and compassion towards myself and my Husband, following my diagnosis of Breast Cancer, He explained every step of the treatment required and has always made me feel comfortable in his presence, I am so grateful to Mr Vatish for doing further surgery to my other breast, this has given me back my confidence.

Mr Saurabh Jain

Ophthalmologist

I saw Mr Jain, and his colleague, following concerns regarding cataract surgery by another consultant. Following extensive tests Mr Jain was able to reassure me, and gave clear explanations, of his findings. Mr Jain provided helpful advice regarding managing my symptoms. His kind, gentle professionalism resulted in a very pleasant consultation.

Mr Vish Patel

Orthopaedic Surgeon

I have been seeing Mr Patel over the past year for issues related to my shoulder AC joint, I have found his advice helpful and had visited physio for several months before it was decided an operation was required Mr Patel carried out the operation and has seen me 2 times since, this visit today was final sign off as the issue is now resolved.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

Prompt, on time. Comfortable waiting area, convenient parking. Filling out the details on paper seemed a bit inefficient, couldn’t this be done online before the appointment and have paper as a back up? The on site pharmacy did not stock the prescribed medication, which was a little disappointing.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

Dr Kathryn is a dkin wizzard! She did her special erbium laser on my hands a face and I'm in the road to rejuvenated skin now. Her care and medical expertise is very impressive and I feel fully looked after. Highly recommend Dr Kathryn at Real You Clinic in St Margaret’s Twickenham.

Nuffield Health Derby Hospital

General Surgery, Oncology

My surgery was carried out sympathetically and I was reassured throughout. I have been delighted with the success of the procedure and my eyesight has been improved beyond what it was. I would like to thank the whole team and in particular Mr Anandan

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

Always very friendly staff that always go out of their way to help with medication or appointments. GP's are knowledgeable, professional, kind and helpful . Well Life is a great business and much needed. Worth every penny. Thank you