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Moorfields Private Eye Hospital

Ophthalmology

I had a bilateral cataract operation, performed by Mr. Deshmukh. The whole experience exceeded my expectations. The technicians who did all the assessment checks (separate and earlier appointment) were excellent. At this appointment I met Mr Deshmukh who put me at ease and we discussed the best replacement lenses to suit my needs. For me the premium lenses were the right choice. On the day of the operation the hospital staff were brilliant - professional and good humoured. The operation was completely painless and took much less time than I had anticipated. The immediate aftercare was been superb and the nurse talked me through what I had to do and just as importantly avoid doing. I was given some eye drops to use for the next 4 weeks. You quickly become expert at using them. Following the operation my eyesight was as good as I can remember it ever being. I then returned for a follow up consultation with Mr Deshmukh who confirmed that my recovery was going very well and my vision is better than 20/20. I have worn spectacles since my early teens and this is an incredible outcome. I can now proceed with my training to become a driving instructor.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Walking into Spire hospital at Manchester, I was greeted by really good reception staff who listened to what I said and then made it happen. It felt very well organised. Into the wards/clinics for treatment, I was again greeted by friendly, confident staff who quickly put me at ease and explained what was to be carried out. All of my tests/treatments were carried out very professionally, on time and with care and respect. I felt comletly at ease throughtout. 5 Stars in every respexct for the clinical staff and Spire Manchester. Bad Experiencies. Dealing with the Spire Online/ Phone back office and Booking System. It was diabolical in all aspects. It appeared to be very dis-jointed and not able to pass information on internally nor take notice of what I told them. I received meaningless paperwork that bore little resemblance to what was to be done and its timeline. The night before treatment, around 8 p.m., I even received an email that told me all my procedures/ tests were to be carried out in Liverpool, not Manchester. Very poor level communications from Spire admin. very bad experience for me.

Mr James Holton

Orthopaedic Surgeon

Everything was made Clear and scan and xrays all shown and explained to me. I was shown the before and after the surgery. I could see the partial replacement all very interesting to me. It was explained to me that it could take a long time to settle down. The discomfort I have at this present time will heal, all in good time. Thanks to Mr Holton I will soon be back to walking pain free in a little while, which i am looking forward to that. Thank you Mr Holton and your fantastic team. The day team of nurses where lovely and many thanks to them all so very caring and were there for what ever care you needed. I'm afraid the night staff of nurses left a lot to be desired in the lack of care and understanding of the patients needs. The matron and her manager did come and talk to each of us on the ward also the men's wards made complaints also. It wasn't a very pleasant night for quite a few of us by what we heard. As for Mr Holton and his team and the day time nurses all brilliant many many thanks to you all for all your help in making my walking so much better.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Attended for a blood test. I’ve had multiple bad experiences with blood tests over the years. This is primarily because I have very small and narrow veins which disappear with the touch of a needle..☹️ I find the whole experience extremely painful and distressing … I explained all of this to Debbie, the wonderful and kind nurse who attended me. She was brilliant! Totally put me at ease and was incredibly supportive and gentle. I was definitely a challenge for her as my veins were completely uncooperative per usual. But she took her time and used the smallest needle possible to minimise any discomfort. She succeeded in the end and managed to get enough blood for a full blood count!! Miraculous! I am so very grateful to Debbie for turning a potentially very upsetting and negative experience into a positive outcome. She has helped me to regain a little more confidence in having my blood taken again. Thank you Debbie! 😊

Royal National Orthopaedic Hospital Private Care

Orthopaedic Surgery

We are incredibly grateful to Mr Herzog for the outstanding care provided to our child during their scoliosis surgery. From our very first consultation, Mr Herzog was patient, knowledgeable, and took the time to clearly explain the procedure and answer all of our questions, which gave us great peace of mind. The surgery was extremely successful, and our child is recovering better than we ever hoped. The skill, precision, and compassion shown throughout the entire process made a very challenging experience much easier for our family. We truly felt that our child was in the best possible hands. We cannot thank Mr Herzog and the entire medical team and nursing team enough for their professionalism, dedication, and exceptional care. We would highly recommend Mr Herzog to any family facing scoliosis surgery.

Kernow Psychiatry

Psychiatry

After many months of difficulties prompted by the sudden loss of my husband, I can finally see a light at the end of the tunnel. Communication with Kernow Psychiatry has been very responsive and I booked an initial appointment to discuss my mental health difficulties. Dr Reid welcomed me into a comfortable room at the wellness hub, she immediately put me at ease and took care make sure I was settled and ready to start. After the hour, Dr Reid summarised what she saw as the key priorities to getting me back on an even keel, suggesting a clear approach to addressing my intersecting issues. I am looking forward to my follow up appointment and the start of my recovery treatment plan. I only wish I’d followed my instincts sooner and booked in months ago.

Dr Veenu Tyagi

Obstetrician & Gynaecologist

I was very impressed with my consultant but the hospital care was terrible. I had a 2 night stay and it wasn’t until the day I was leaving that I managed to have a shower and get out of the surgical gown into my own nightdress. I felt that the anaesthesiologist was very rushed with her consultation and did not listen to my concerns and as a result I had a bad reaction to the anaesthetic. After leaving the hospital I has 2 weeks of feeling very dizzy and sick then a rash appeared all over my body. My initial consultation was very positive and everything was explained well but the hospital experience and the aftercare were not so good.

Mr Patrick Gordon

Urologist

Mr Gordon successfully completed a Trans Urethral Resection of the Ejaculatory Ducts (TIRED) procedure. This has significantly improved my previous symptoms of pelvic pain and prostatitis caused by swelling of the seminal vesicles. . He explained very clearly the rationale for the procedure, what would be involved and the risks. The follow up and treatment post operation was excellent. He was very responsive to queries, and his secretary was hugely helpful and responsive too. I was confident that I was in very capable hands of a leading expert in his field.

Allergy London

Allergy Medicine

The clinical team at Allergy London are very experienced, confident and kind. They have the ability to put families at ease and my daughter loved seeing them at her visits. I am so grateful to them for their expertise and thorough approach.. We had previously seen a different provider who unfortunately over-complicated the process of oral immunotherapy (OIT); Professor Fox's treatment was pragmatic, achievable and best of all incredibly effective in improving our child's allergies and quality of life.

GenesisCare Surrey

Oncology

All the staff at GenesisCare Guildford could not have made me feel more welcome and at ease with the treatment I was due to receive. Each staff member is professional and ensured I was fully comfortable with what was about to start. I would highly recommend GenesisCare Guildford as they have exceeded all expectations of what I thought was going to be very traumatic and upsetting experience. I can’t thank them enough and will be forever grateful for all they have done

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

I found the GP we visited to be welcoming and friendly, he was very informative and honest with things however I found the reception staff to be the opposite they were not very welcoming and I felt that they were closed of from any type of communication or request I did not like that they were so miserable no smiles just blank I didn't like the experience or the feeling I felt when walking into the practise but the doctor was great.

Dr Vimalendran Ratheesh

General Practitioner

I recently had a phone call appointment from dr Ratheesh and was very pleased with the experience. They were professional, attentive, and took the time to listen carefully to my concerns. Everything was explained clearly, and I never felt rushed. Their manner was reassuring and respectful, which made me comfortable and stress-free. Overall, I’m very satisfied with the care I received and would highly recommend their services.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

I saw Mr Abdulsattar in relation to my hip replacement surgery. From the very first moment he inspired confidence and put me at ease. He was calm and relaxed in his manner, which really helped. His explanations were very clear and easy to understand, and I never felt rushed at any point. I came away feeling reassured and confident in both the surgery and the care I was receiving.

Dr Milan Anjanappa

Oncologist

I had forgotten that I had an appointment today; however, Dr. Milan called to remind me about it and to conduct the consultation, which was supposed to be face-to-face, via phone. Afterward, I inquired if I could still attend in person, and he graciously permitted me to do so. This demonstrates excellent practice, as many consultants might not have allowed me the same opportunity.

Ms Ifigeneia Mourelatou

Psychologist

Ifi is kind, patient, caring, knowledgeable and professional. The support we have received has made a real difference, to our son (who is nearly two) with his social and language skills and I would strongly recommend Ifi. It's been a pleasure to receive ESDM parent coaching and I have learnt so much about how to engage and interact with my son. Thanks for all your support.

Mr Edward Ibrahim

Orthopaedic Surgeon

My recent visit was with Dr Edward Ibrahim. He was very nice and approachable, with excellent bedside manner. Following my symptoms, he arranged for an injection to be given immediately to help relieve my pain, making the time to do this on the same day so I didn’t need to return on another occasion, and organising everything in a way that was convenient for me.