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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

Ms Daniela Stan

Sonographer

I have visited Daniela at Sonoworld on many occasions since 2020 for various reasons / body areas to be scanned. Sometimes for routine checking and at other times, via doctor recommendation. Daniela is always very thorough, kind and her room is spotlessly clean. She has always made me feel at ease when explaining her findings. She clearly has many many years of experience and knowledge. She always goes above and beyond and has followed up with me via email and phone call, especially when she could tell that I was anxious. I have been to other Ultrasound clinics in Central London and I have always found that they are more expensive (for no better service) and more importantly, they always try to upsell more of their services, not something that I believe is appropriate when it comes to health. Daniela has seen myself and friends of mine at short notice, and I will always continue to recommend Daniela and Sonoworld to anyone who requires an ultrasound.

Osteopath West

Neurology, Osteopathy, + 2 more

I had an outstanding experience with this osteopath. From the very first appointment, their professionalism and kindness immediately put me at ease. They take the time to listen carefully, explain every step of the process, and make sure you feel fully supported throughout the treatment. Their depth of knowledge is truly impressive. You can tell they are highly skilled and passionate about their work, and they approach each session with precision and confidence. They quickly identified the root of my problem and tailored the treatment perfectly to my needs. The results have been remarkable. I noticed a significant improvement not only in my pain levels but also in my overall mobility and well‑being. It’s rare to find someone who combines such expertise with such exceptional care. I highly recommend them to anyone looking for effective, thoughtful, and truly transformative osteopathic treatment.

Dr Irfana Koita

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

ABBI Clinic - Preston

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Different time slots and sessions or more flexibility. Clearer communication between services and funders. Digital timetable, links and resources could benefit from being clearer/more easy to find. Mixed bag of staff, although the weaker ones did go quite quickly it still felt as though I was a bit of a guinea pig and didn't get as much from those sessions. Core team very caring, compassionate and supportive. Environment is an downside, a shared office building is not the best setting.

Dr Andrew Ritchie

Respiratory Doctor

Andrew really helped to review my early Sleep Apnea diagnosis which had actually improved since a previous sleep study. He carefully reviewed my rationale to re-assess my previous treatment plan as well as scheduling a new sleep study that successfully concluded that I should change my overall sleep diagnosis. I always felt the advice Andrew provided could be trusted. I would not hesitate in recommending Andrew to other Sleep deprived individuals out there!

Mr Evangelos Tsialogiannis

Orthopaedic Surgeon

I have had the utmost pleasure and experience of meeting Evangelos Tsialogiannis and have him perform a full hip replacement for me. From first meeting Evangelos, l was so impressed with him and was immediately put at ease, knowing that he was going to carrying out the operation. He explained the procedure clearly and talked me through the whole plan, from operation through to post operation recovery. An absolute top professional!

Mr Jamie Griffiths

Orthopaedic Surgeon

I feel very much a part of the team that is working to achieve the best possible outcome following my knee replacement. Mr Griffiths is extremely good at explaining what is currently going on with my knee, and is very encouraging about what I have achieved to date. This , in turn, encourages me to put my best effort into working towards my goal of full mobility so that I can live the life I want to in the future.

Dr Pankaj Kumar Agarwal

Ophthalmologist

I was looked after very well by Dr Agarwal and his team. From the start I felt confident and comfortable with them and less nervous. Their professionalism and calm attitude was impressive. I would like to thank the Doctor for his skills and the team generally for their kindness and thoughtfulness in dealing with me. In all the whole experience was very positive and I felt safe in their capable hands.

Mr Moez Zeiton

Orthopaedic Surgeon

Mr Moez Zeiton is an excellent orthopaedic surgeon who performed my left knee replacement with incredible skill. From the initial consultation to the final follow up, he was thorough, compassionate, and took the time to answer all my questions.I felt safe and well-informed, the results are better than my expectations. I can’t recommend Mr Zeiton and his team highly enough!

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

From arrival to leaving, staff were very friendly and helpful. I was treated respectfully and with care. I visited the facility twice this week and on the first occasion - late afternoon, there was no option for purchasing refreshments. On my second visit, which was earlier in the day, the facility to purchase drinks and snacks was open, and was very good.

Dr. Arifur Rahman

Psychiatrist

I’ve been a patient of Dr Rahman for the last 18 months. From the first assessment through to ongoing care he has been excellent. Calm, measured, listens actively. He sensitively addresses symptoms and provides expert guidance in addition to a taylored approach to medications if needed. Highly recommended. Thank you Dr Rahman.

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

Thank you to Dr Brigstocke for providing me with some answers to allergies I have been suffering with for many years. For the first time I was listened to and taken seriously. I have been given clear information on what my allergies are and how to manage them effectively. I can highly recommend Well Life Clinic.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

My GP referred my to specialist as the wait to see a dermatologist on the NHS was nearly 2 years. Dr Ghazavi’s team responded to my email enquiry the same day and I was in the clinic within a week and on treatment. The continuity of care has been outstanding and I highly recommend the service his provides.

The Menopause Medic

General Practice (GP)

I had a lovely consultation with Dr. Morton who was thorough in her assessment of my situation. She made me feel very comfortable in discussing my medical history and the current issues. I feel confident that I am in capable hands.