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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Every time I come for an outpatient appt, the specialist is an hour behind time.. the secretary/receptionist should have called ahead of time to expect delays but they don’t!! They leave it till the time of the appt to mention the hefty delay!! Last time I had to leave as I could not wait out an hr delay! So complete waste of my time & money grrr! Something that could easily be rectified with better communication from the clinic!! Including the fact when I had an outpatient procedure, I had a 2.45hrs delay as there was a delay due to an emergency in the morning.. again no contact from the clinic informing me of this delay.. had I been informed earlier before arriving at my appt which was scheduled at 1pm, I didn’t not have the procedure till 3.45!! Had there been communication from your clinic informing me of the delay I would have left home later and not have left the dogs alone for 8hrs due to the clinics inability to keep patients informed of delays!! Grrr! Every single time due to lack of communication I’m left frustrated and angry!

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I recently took my 3-year-old to Kidswell when he was feeling unwell, and we had an excellent experience from start to finish. We were able to get a same-day appointment, which was excellent. The reception staff were warm, welcoming, and very helpful. The facilities are clearly designed with kids and their parents in mind—bright, comfortable, and reassuring. The doctor who saw us was efficient, thorough, and great with my son, taking the time to make sure we understood everything. The rooms were spotless and well-organized, which added to the sense of calm during a stressful moment. Overall, a very positive and reassuring experience. Highly recommend this clinic for anyone seeking quality care for their children

HCA Healthcare UK The Harley Street Clinic

Gastroenterology, Obstetrics & Gynaecology, + 9 more

The toilets were yet again filthy. For the second time I complained. I appreciate that nothing will change, but I discussed not only with the nurse, but also with front desk that the hygiene level was very low indeed. In a private facility this is a disgrace. Further, I found that any details given on a prior visit had not updated onto the current registration form. While I came in after 6.30 pm, i have seen the awful queues for registration at earlier times. Your reception person was on his own and was also on his own on the prior visit, and the paperwork took far too long. You need more than one person on the front desk. Overall, the clinic is poor.

The London Clinic

Physiotherapy, Dermatology, + 13 more

My experience at the hospital was excellent from start to finish. The room was extremely comfortable and well appointed, which certainly helped with rest and recovery, but what truly made the experience exceptional was the nursing team. The nurses were absolutely superb in every way — kind, attentive, professional, and endlessly patient. Nothing was ever too much trouble, no matter the time of day or how small the request. I was made to feel safe, cared for, and genuinely supported throughout my stay. I am incredibly grateful for the outstanding care I received and would not hesitate to recommend this hospital to others.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I went to see Mr. Darr in August as I was really struggling and needed some expert guidance. From the moment I arrived, he was incredibly attentive, taking the time to listen carefully to all my concerns. His reassurance and thoughtful advice immediately put me at ease. I left feeling supported, informed, and confident about the next steps. It’s clear he genuinely cares about his patients and their wellbeing, and I couldn’t recommend him more highly.

Core LDN

Pain Management, Physiotherapy, + 1 more

Britany was absolutely incredible. I am blown away by the extra lengths she went to, to research my condition and check with all the medics and then put together an appropriate plan for me. And for her help liaising with my health insurer. She was so thoughtful and caring - I have honestly never experienced anything like it. Britany went so far above and beyond. Thank you. And, I am now fully recovered from my frozen shoulder without surgery!

Dr. Wisam Alwan

Dermatologist

Dr Alwan is an excellent dermatologist, not only was he very experienced, professional and capable of investigating my symptoms, he was also very caring, patient, willing to listen and explain in such a wonderful and reassuring way, he never rushed me (I had two consultations with him), a very genuine doctor who truly cares about his patients. I wish there are more doctors like him. I highly recommended him.

Dr Richard Hull

Nephrologist

Dr. Hull is a very knowledgeable nephrologist who takes a thoughtful, step-by-step approach to treatment. He explains the reasoning behind each decision and makes sure I understand the plan fully. While he is careful and methodical, he always has my long-term health in mind. I appreciate his professionalism, his clear communication, and his commitment to evidence-based care.

Nuffield Health Warwickshire Hospital

Cardiology, Chemical Pathology, + 9 more

Excellent service! Thank you! The below is not to do with Dr Surpriya B an all. Just a recommendation for Nuffield in general please - Just need to ensure blood tests results are being transferred to the NHS GP records appropriately. If the logistical dynamics of this could be sorted where results can link to the nhs app too, everything would be spot on!

Mr Tom Williams

Sports Therapist

I had some strength and conditioning rehab after stress fractures in my foot, and saw Tom for a few sessions. He was genuinely friendly and easy to talk to, and he always found ways to mix things up so the rehab never felt repetitive. I really felt like he listened and tailored things to what I needed. Would definitely recommend.

Mr Francesco Vergani

Neurosurgeon

Mr Vergani explained everything thoroughly and also listened to any concerns I had. He was very professional and also kind and gave good advice about where to find relevant information about my procedure. I didn’t feel at all rushed and I was very happy with my consultation. I wouldn’t hesitate to recommend him.

Associate Professor Anand Kelkar

Urologist

Dr Kelkar was very clear and forthcoming with the clarity and context I was looking for. Overall demeanour was confident and unambiguous, clearly articulate the details with the support of his colleagues in the room. I left the room feeling confident in Dr Kelkar and the process going forward.

Mr Philip Robinson

ENT Surgeon

I had an excellent experience, felt reassured and informed throughout my consultation. A procedure was offered to me during my consultation which supported diagnosis and reassurance without having to make another appointment. I felt time was taken to listen and did not feel rushed at all.

Professor Jocelyn Brookes

Radiologist

I have a lot of trust in Professor Brookes. He is the first medical professional who has connected the vascular issues I have and has given me confidence that things can be done to improve my quality of life. He's also very reassuring and someone I feel I can trust.

Dr. Nina Muirhead

Dermatologist

My recent appointment with Dr. Nina Muirhead was friendly, professional and very thorough. She remembered me from a visit nearly six months ago - and I was most impressed by her manner. I highly recommend