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Moorfields Private Eye Hospital

Ophthalmology

The whole experience from my first call to book my initial consultation at Moorfields Private Eye Hospital to having my procedure was excellent and throughout, all of the hospital staff were friendly and very helpful. The consultation included vision tests and scans and lasted approximately 2 hours so, importantly, it was very thorough. Afterwards, the surgeon recommended the best procedure for me based on the results of the tests. Our eyes are very precious and I felt I was in very safe and competent hands. I therefore booked to have the procedure the following month. Prior to calling Moorfields Private Eye Hospital I phoned a well known private facility offering the same procedures and their consultation was only 40 minutes so far less thorough and also more expensive. My procedure, Refractive Lens Exchange, (RLE) was carried out by Mr Gore, the surgeon I had seen for the consultation, and it went like a dream. I went from wearing spectacles all the time to not needing them at all. My new lenses even corrected my astigmatism! In the evening following the procedure I was able to read my book without specs and the next day I could read a car number plate from 7 cars away, again without specs. Unbelievable! Moorfields Eye Hospital uses state of the art equipment in their procedures and their surgeons, anaesthetists and surgical teams are all highly qualified and experienced. I was told what to expect throughout the procedure and felt totally reassured. I didn’t feel any pain or discomfort during or after the procedure. My nurse Temi was efficient and lovely and gave me my pre op drops and guided me through the drops I would need to take in the weeks following the procedure. I’m so pleased I chose Moorfields Private Eye Hospital!

My New Self

Cardiology

I recently completed my final assessment with Dr Edney Boston-Griffiths through My New Self and I can honestly say the experience has been both positive and inspiring. Edney has been a consistently supportive and motivating presence throughout my journey — professional, empathetic and genuinely invested in helping me make progress. As one of the pilot participants, I had the privilege of working with a tailored team of MNS Experts — from fitness coaches to cognitive therapists — all contributing unique insight and expertise. Understandably, there were a few teething and technical issues along the way (as you’d expect from a pioneering platform in its early stages), but these never detracted from the value of the programme itself. The concept behind My New Self is truly fantastic — an integrated, evidence-based approach to wellbeing that connects mind and body in a practical, personalised way. I look forward to seeing how the team refines the video content, CRM and AI technologies to enhance delivery even further. Once these developments are in place, I would absolutely love to revisit the programme and experience its full potential. In short: a brilliant concept, an outstanding team, and a platform with enormous promise.

Cambridge Heart Clinic

Cardiology

Access was via an intercom not fit for purpose. Distorted. The private health care access was through the NHS reception. Front desk polite but not interested in me; I’m expecting a much more customer friendly response. On arrival at private care reception down corridor much better. Front desk welcoming, knowledgable, and helpful. Reception bright and clean. Two bad points: a) television - remove immediately- it’s dreadful having to listen to the rubbish on it. b) noisy customers talking loudly. I suffer from ptsd and noise is an issue. Signage requesting that it is a quiet space would be very helpful. Receptionist found be a quieter spot - very understanding. Excellent. Appointment started on time, again very important. Excellent technician (Echo): expert, very good comms skills. A very pleasant experience. Please note the use of the word “customer”. You sell services that are consumed by customers. The sooner hospitals regard those that consume their services as customers the better. Delight your customers.

Spire Leicester Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 3 more

The actual consultants at Spire are outstanding in their conduct and knowledge - what could be improved is the initial contact one has with the Reception Team, with a few who are frosty and act like gatekeepers. I came in yesterday evening for an MRI scan and reported to Reception only to be apprehended by a staff member who was brisk and abrupt - it was not what one would associate with The Spire Hospital and was very off putting. My husband witnessed this scenario and was appalled - l was treated not as a client but as an offender! This persons manner was better served in the role of a club bouncer!! The reception team (x2 women) at the desk for where to report for the MRI scan fared no better in their disdain they displayed: no discretion given and asked abruptly if l was insurance paid or not? If it wasn’t for the consultants onsite l would never set foot here as the initial contact with staff on the “ground level” is shockingly bad!

Abbington House

Holistic Therapy, Psychiatry, + 1 more

I am leaving Abbington House tomorrow. After my time spent here at Abbington I am leaving knowing that there is a more peaceful way that I can live my life sober. My one-one professional therapist here has been “Cos”! Cos is an incredible therapist with so much personal knowledge of recovery..helping me daily to understand all so that I leave with the tools I need. All the staff here show empathy…care & kindness.. to all, they certainly do know their stuff! So if you are reading my review here & you or someone else needs the support of Abbington House ? I can 100% recommend this to you with confidence! Thanking all the lovely staff at Abbington for helping me on my way to a new life of sobriety!

Dr Hossam Elsheikh

Obstetrician & Gynaecologist

I felt heard and that someone was considering my menopause symptoms holistically for the first time. He also considered my unique medical history with hysterectomy, endometriosis and under active thyroid to be considered. We agreed adding progesterone to my treatment plan which hadn’t been picked up by any other healthcare provider previously. My only issue is my gp hasn’t heard from him so the prescription hasn’t been passed on. I phoned Stobhill hospital but they said they couldn’t help because it was weekend staff. I’ve phone my gp and they can’t help either so still without this medication which is really frustrating after such an uplifting appointment.

Mr Rahij Anwar

Orthopaedic Surgeon

I found Mr Anwar courteous, polite , very friendly and approachable. I was quite nervous prior the surgery but Mr Anwar put me at ease.. Mr Anwar had a very good bedside manor. He was very informative and professional and I found myself trusting him. Having had such a good experience with Mr Anwar concerning my right knee replacement I only wanted Mr Anwar to do the surgery for my left knee replacement. I would not hesitate to recommend Mr Anwar to friends and family particularly to nervous patients like myself. My experience with Mr Anwars care prior, during and post surgery has been exceptional.. I cannot thank him enough

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

I recently had a partial knee replacement as advised by my consultant rather than a full knee replacement. At first I was apprehensive about only receiving a partial, however with the reassurance and guidance of Dr Bhattacharyya I opted for this option. On reflection I am glad to have only had the partial as I have had a great recovery experience and back to full mobility and movement within 6 weeks post op. My wound has healed nicely and I am delighted with all my follow up. With his expertise and good bed side manner I have overall had a very positive experience.

Spire Clare Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

I paid for treatment myself at Clare Park and naturally I would therefore expect the very best. The consultants and nursing staff were outstanding in all respects on each of the three occasions that I have visited Clare Park over the course of the last two years. Administratively and with several minor issues that I have brought to management's attention, I would not choose to use this hospital. It seems too cottagy. I prefer Frimley Park Hospital as being far more professional. They were all minor issues but then as a paying customer, I expect excellence.

Dr. Fabio Castiglione

Urologist

I had an excellent experience with Professor Fabio Castiglione. He is not only highly knowledgeable but also incredibly kind and approachable. During my consultations, he took the time to listen carefully and explain everything clearly, making a very complex issue easy to understand. His professionalism and empathy made me feel comfortable from the very beginning. The results of my treatment have been outstanding — I finally feel like myself again. I would strongly recommend him to anyone seeking expert, discreet, and compassionate care in men’s health.

Hillcross Dental Surgery

Dental Care, Dentistry

Excellent first visit - highly recommended dental practice! Having pre-booked & completed online registration forms in advance, was warmly welcomed & quickly put at ease by friendly lead dentist Dr Irshad Baurhoo. Assisted by a helpful colleague, they proceeded to give me the best dental hygienist treatment I’ve experienced in recent years - unrushed, meticulous & immediately feel the benefits of newly-cleaned, polished teeth. Definitely well worth the trip to discover Hillcross Dental’s good value, highly-effective & professional service!

Mr Raj Bhalla

ENT Surgeon

Mr Raj Bhalla is such a patient, caring professional who has such a reassuring demeanour that fills you with confidence in his abilities, all, obviously, from his vast experience and knowledge. During consultations there is time for thorough explanations, questions, discussions, forward planning. Together with his team at the Wilmslow Hospital I had an excellent experience during my day case, cannot fault the entire process and have had the best outcome following my surgery. Many thanks to you all and can highly recommended ⭐️⭐️⭐️⭐️⭐️

Paediatric Diagnostics

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

The staff at the centre are exceptional. Customer service is amazing and the consideration for the children is outstanding. Minimal waiting times avoid the children becoming overly fearful or stressed and procedures are handled with professionalism and empathy for the young patients involved. My son was petrified of needles before you did a blood test, but it was handled so well and compassionately that he now is pretty confident around injections/blood tests. Thank you

Mr Jack Gormley

Ophthalmologist

Mr Gormley is a very attentive, caring and patient-centric surgeon. He explained the surgery very well, and was updating me throughout the procedure with every little detail of where people, objects or his hands were going to be so nothing came as a surprise, as obviously, my vision was very limited during the eye procedure. He was very reassuring and I left feeling very positive about, what had been, a stressful scenario for me beforehand. I highly recommend Mr Gormley

Dr Sadgun Bhandari

Psychiatrist

I didn't get any specific comments or explanations to my condition (depression and low mood.) I was expecting this important area to be covered for me during my first appointment. The report sent to me (copies to my Myeloma consultant and GP) was mainly focusing and covering in great details what I provided (the background to my depression history) to Dr Bhandari during my first appointment with him. I hope this area could be attended during my next appointment.

Mr Tim Worthington

General Surgeon

Mr Worthington was very polite and helpful and has a very friendly manner and gave me the replies to my questions and made me feel relaxed. I was asked to have a contrast C-T Scan which is arranged for next week. On the next question i have put down gallbladder disease as i am not sure what else to put down as my condition as i believe when the C-T scan is done it will show what ever has caused my complaint.