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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Naren Basu

General Surgeon

I booked a. consultation with Mr Basu for Breast Implant Removal only. After researching him I felt assured he was extremely highly qualified and vastly knowledgeable in his profession. Upon meeting him I knew I had made the correct decision. During my consultation, Mr Basu listened intensively to my concerns with having my implants removed as they had been in situ for almost 21 years. I must stipulate, there was no underlying reason for removal of my implants other than I simply wanted them removed with no further augmentation required. Mr Basu discussed this with me in great detail advising me that I could change my mind if I was unsure at any time and also discussed the option to have a breast uplift in future, if I was not satisfied with the outcome. Mr Basu offered me time to go away and think about my final decision, arranged a mammogram and upon my next meeting, I confidently planned my procedure. My Medical History was complex, given I experienced Anaphylactic shock in theatre previously, have intolerance to general anaesthetic and required major blood transfusions in all of my previous spinal operations. I have a history of many drugs allergies which is seriously problematic for me with pain relief. I also have a Lung Condition and Spinal Fusion in situ with rods, pins, plates and a cage in my spine. I suffer with anorexia. Before, my surgery, I had a further consultation with Mr Basu, who arranged for me to see the Anaesthetist in order to obtain a detailed medical history should any complications arise in theatre. We discussed the need for my operation to take place The Priory Hospital, Birmingham, as they have ICU beds available, as this was a possibility, given my complex M/H. My operation was 7 November 2026. I saw Mr Basu and The Anaesthetist again before I went to theatre and we discussed any concerns and fully explained the procedure once again. Mr Basu and his team were fabulous. My stay at The Priory Hospital in Edgbaston, Birmingham was faultless. The superb care I received was second to none. I received incredible care during my stay. I ran into some complications a few hours later, with blood pressure and sickness issues, so it was decided best for me to stay overnight and I felt reassured I had professional care. I confidently returned home the following day, after discharge from Mr Basu. I unfortunately had a problem with my left breast wound, a week later, which required aspiration. I returned to Clinic for Consultation with Mr Basu and was seen a further twice before final discharge. During these visits, I felt completely assured by Mr Basu that all was well and always reiterated if I was concerned, I could contact him by email and his secretary anytime to arrange to see me in his next Clinic. I have had no further complications and I am extremely satisfied with the outcome, 3 months post-op. Mr Basu is indeed a very welcoming, courteous, extensively knowledgable and truly professional Surgeon, whom I would not hesitate to recommend to anyone considering breast augmentation or breast issues. Given the complexity of my medical history I could not have asked for more thorough investigations and forward planning to have taken place before my operation and also with a courtesy follow up call after. Mr Basu is clearly a well-established Surgeon supported by a wonderful Team at both The Spire Hospital, Little Aston and The Priory Edgbaston, Birmingham. A great big Thank you for great quality care and expertise!

Mr Ahmed-Ramadan Sadek

Neurosurgeon

For two years, I experienced persistent problems with my legs that significantly affected my daily life. Activities I once enjoyed, such as going to the gym and taking long walks, became impossible due to constant pain and soreness. I also began to feel unsteady on escalators and could not sit comfortably on my legs. Despite repeatedly seeking help, I was told my symptoms were likely caused by stress or perimenopause. However, I strongly felt there was an underlying issue that had not yet been identified. Eventually, I decided to seek private medical care and booked an appointment with Dr Sadek after reading his biography and feeling confident in his expertise. From our first meeting, Dr Sadek demonstrated exceptional professionalism. He listened attentively to my concerns, took my symptoms seriously, and made me feel respected, reassured, and genuinely cared for. His approach was compassionate and thorough, and I immediately felt that I was in capable hands. Within two months, after conducting detailed investigations and diagnostic tests, Dr Sadek identified that the root cause of my symptoms was related to my veins. He explained the findings clearly and recommended a straightforward procedure to address the problem. Following the treatment, my recovery was remarkable. I am now able to return to my normal activities without pain or discomfort, something I had feared might never be possible again. What stood out most was the way Dr Sadek treated me as a person, not just a patient. He never dismissed my concerns and remained supportive and persistent in finding the correct diagnosis and solution. His expertise, dedication, and genuine care made a profound difference in my life. Thanks to his professionalism and commitment, I have regained my mobility, confidence, and quality of life. I am deeply grateful for his guidance and support throughout my journey.

Mr Marc Laniado

Urologist

Marc and his whole team at Sage were fantastic from beginning to end throughout the whole process. Once it was identified I had a problem with my prostate which needed to be addressed, the Sage support team quickly kicked in and started the process. The initial face to face meeting with Marc was first class, which put both myself and my wife at ease. This was followed up with a detailed breakdown of my status and required next steps. There was a very tight window for him to operate before Christmas; but this was dependant on the scan images being made available as very short notice. His team were tireless in their pursuit of the images form the NHS. Only because of their diligence were the images were delivered in a timely manner to Marc and the hospital. On the day of the operation I was visited by Marc and the anesthetist prior to surgery, which was a great success. I was seen again by Marc the following day and then allowed home later that day. All of the team who looked after me were outstanding and did a great job. The post surgery follow-up and care has been equally good. His team are always available and I have seen Marc twice post- operation. His guidance, support and professionalism has been outstanding. As well as being a great surgeon Marc is empathetic to the mental and emotional toll that a cancer diagnosis and surgery take. For me he is at the top of his game in this field and I have no hesitation in recommending him to anyone in a similar position.

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

I wanted to leave a review because my experience with this psychiatric doctor mr singh has genuinely made a difference in my life. Being assessed and diagnosed with ADHD as an adult wasn’t easy emotionally, but they handled everything with real professionalism, patience, and understanding. I never felt rushed or judged, and they took the time to explain things clearly so I actually understood what was going on rather than feeling labelled. Since the diagnosis, I’ve felt more clarity about myself and my wellbeing, and that alone has been hugely valuable. If you’re nervous about seeking an ADHD assessment or psychiatric support, I’d honestly say you’ll be in safe hands here. Compassionate, thorough, and very respectful throughout the whole process

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

Dr Coker always presents in a professional yet approachable manner. She is very clear in explaining any tests results; her treatment plan; and any further investigations she thinks should be undertaken. The language she uses is accessible. She is receptive to answering any questions I might have. She promptly keeps my general practitioner informed of my current treatment, to ensure my medical care is managed holistically. She is an active listener and always allows me time to explain my current symptoms etc. In her professional manner, her approachability and her persistency in investigating my symptoms, I have confidence that I am in good hands.

Mr Ahmed El Gohari

Obstetrician & Gynaecologist

Mr Ahmed El Gohari was a breath of fresh air from what I had experienced previously in regard to my suspected endometriosis. He treated me with such care and understanding and was extremely good at explaining things to me and made me feel at ease from the moment I saw on him in the initial appointment to my post op appointment. He is absolutely invaluable for women who suffer with endometriosis because there is so much misunderstanding and ignorance around the condition - Mr El Gohari is so knowledgeable and it’s refreshing to meet someone who knows exactly what he is talking about which makes you trust him so much.

Mr Sunil Auplish

Orthopaedic Surgeon

Dr Auplish instantly made me feel at ease during the consultation and gave clear informed information. During the surgery, again, Dr Auplish and his team made me feel at ease. Myself being an inquisitive person had a look during the operation and questioned Dr Auplish who was willing to show and speak of the procedure. Since the operation, my scar is minimal hardly recognisable 8 weeks on. I no longer have pins and needles in my hand and arm and can enjoy a better nights sleep. (Carpal tunnel). I would not hesitate to return to Dr Auplish for further treatments if needed in the future.

᠎ Matthew Allsop

Audiologist

For over a decade, Matthew has helped me to navigate the hearing loss and balance problems which I acquired as a result of having Meniere’s disease. He has done so with great skill and patience, always thinking in innovative ways to address problems and always taking a holistic view of my issues beyond the purely technical. I owe him a great debt of gratitude.

Mr Andreas Baumann

Orthopaedic Surgeon

I had an appointment for my surgery within a few weeks after my consultation with Dr Baumann. Everyone who interacted with me was so lovely and attentive. Dr Baumann did a fabulous job of getting my finger straight again and I am thrilled with the results. The healing time was a third of the time my previous surgeries had taken. Wonderful from start to finish.

Dr. Jeeu Sze

Rheumatologist

I attended after being very worried about the appointment, it took some time to get here. I was provided with the opportunity to share how my mobility issues impact upon my day to day life. I was provided with a clear plan and was examined which offered assurance. Doctor had reviewed all available information, I felt listened to and reviewed what to do next.