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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I had ALT phallo with Mr Nim Christopher and was admitted for 5 days post-op, and I cannot thank the nursing staff enough for the care I received. Every nurse I encountered was professional, compassionate, and genuinely attentive. They consistently checked on me, explained things clearly, responded quickly whenever I needed help, and treated me with kindness and respect at all times. Their reassurance and calm presence made a difficult hospital stay much more comfortable and less stressful. It’s clear they take great pride in their work and truly care about their patients. The morning Nurses Kate and Erisa were extremely wonderful even though at one point there were so many patients and only 2 of them to take care of all of us, they were encouraging and they set a positive tone for each day. The night shift nurses Mo and Aliesha were reassuring and kind and always present when things felt hardest. Of course ai cannot leave out Alina who was always caring and compassionate throughout my stay. Last but certainly not least I would like the thank Mr Nim for his excellent care and support and Dr Patil for the amazing anesthesia he delivered. They were all like family to me. I’m deeply grateful for everything they did for me. Your professionalism, kindness and dedication did not go unnoticed.

Mr Ashok Mohanty

Obstetrician & Gynaecologist

I was very impressed with the care and attention I received from Mr Mohanty. Not only did he check on me after my procedure, but he phoned the next day and then came in later that evening, even though it was his day off. Initially, after my procedure, I had a catheter fitted. However, when they removed it, I encountered difficulties passing urine. Mr. Mohanty allowed me to go home with a catheter fitted and arranged to see me in his clinic the following day. About 10.00 that next day, Mr Mohanty phoned me to check that I had all the information I needed to attend his clinic (as he hadn’t been on site when I was discharged) and was very welcoming upon my arrival. This appointment went as he had explained and I left hospital without a catheter a few hours later. Since my procedure, I have been very amazed at the level of care and professionalism Mr. Mohanty has shown to me - he has phoned a number of times to check on my recovery and shown interest in me as a person, remembering some key facts about my life. He is an excellent practitioner and I am grateful for what he has done.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Mr Rikki Mistry

Plastic Surgeon

Mr Mistry performed my mini abdominal rhinoplasty and I am absolutely over the moon with the results. From my very first consultation through to my post-op appointments, he went above and beyond to make sure I fully understood the procedure and felt completely comfortable at every stage. He took the time to carefully explain everything, answered all of my questions without ever rushing me, and made sure my expectations were realistic and well managed. I felt genuinely listened to and reassured throughout the entire process, which made a huge difference to my overall experience. The aftercare has been just as exceptional as the surgery itself. I always felt supported, well looked after, and confident that I was in very safe hands. I wouldn’t hesitate to recommend Mr Mistry to anyone considering this procedure - not only for his excellent work, but for the outstanding care and attention he gives to his patients.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

All of the staff at Nuthfield were so kind. Everyone was always smiling and being happy and kind to myself and my partner. From the receptionist who told us where to go and took us to our room. To the night nurse that checked us in to the room. I had multiple nurses come and check on me throughout the time I waited to have the cystoscopy. We were able to get food before and after. We arrived at 07:00 on the 27th, and I can't remember all the lovely people's names who helped us. My only slight criticism would be from arriving at the hospital at 07:00 the actual procedure didn't start till after 09:00 and this gave me lots of time to overthink the procedure. But I think that was a me problem and I also don't know how long these things take to check people in etc. So apologies if it is standard haha.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had a laparoscopic procedure at OSD Healthcare and my experience was excellent from start to finish. Everything went very smoothly, and I felt well taken care of at all times. The staff was extremely attentive, kind, and professional. Tatiana, who took care of me, is absolutely wonderful — supportive, caring, and always ready to help, which made a big difference for me. The surgical team was highly professional, skilled, and also very friendly, which helped me feel calm and confident throughout the process. I truly felt I was in good hands. I highly recommend OSD Medical Clinic and sincerely thank the entire team for their professionalism and care.

Dr Krishna Jada

Paediatrician

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8-year-old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Mr Mohsin Dani

Breast Surgeon, General Surgeon

Mr Dani and his team are extremely friendly, professional, and thorough in their approach. They carry out all checks carefully and work very efficiently. Mr Dani is clearly an expert in his field and has an excellent ability to explain complex medical information in simple, easy-to-understand terms, which is especially helpful for someone like me without a medical background. He took the time to explain what had happened, what investigations were required, and the rationale behind each step. I am very grateful that Mr Dani managed my case and provided clear, confident reassurance following all the necessary assessments.

Mr Damien Yeo

Ophthalmologist

Dr Yeo saw my daughter who is 10 and had been having severe headaches. I’d read that pressure in the brain could cause changes to your eyes and headaches so we sought his expert advice. He used the latest technology available to check that the pressure in her eyes was ok and this really put our minds at ease. Dr Yeo was very thorough and his manner put me and my daughter at ease. Would highly recommend seeing Dr Yeo and cannot thank him enough for the care my daughter received.

Mr Javier Moraleda

ENT Surgeon

I highly recommend Dr. Javier Moraleda. I had been struggling with recurring ear infections for a long time, and he was the first specialist to truly get to the bottom of the issue. He was incredibly proactive, identifying and treating a fungal infection followed by a bacterial one. Beyond just the immediate cure, he took the time to educate me on long-term prevention and treatment. I feel much more confident managing my health thanks to his expertise.

Dr. Michaela Patel

Dentist

Dr Patel identified a serious issue that was caused by previous work carried out at a different practice. The issue was rectified very quickly and to an excellent standard. Every member of staff that I have interacted with has been friendly, helpful and answered any questions that I had. I would highly recommend Dr Patel and the Parade Dental Practice.

Mr Khalil Razvi

Obstetrician & Gynaecologist

My journey started during the height of Covid. Being told you had Cancer was devastating. Mr Razvi was very optimistic, supportive and compassionate. He performed the surgery, there were no complications. I had follow up appointments and was recently discharged after the 5 year mark. He is an excellent and professional specialist.