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Mr Nitesh Patel

ENT Surgeon

I first saw Dr. Patel earlier this year because I had suddenly developed tinnitus. After an MRI came back clear, he diagnosed me with something he called “functional ear syndrome”, suggesting biological, psychological or social changes and vestibular migraine as the probable cause. A few months later, things deteriorated. I began experiencing severe dizziness alongside an amplified tinnitus, so I returned for a follow-up appointment. I explained that my symptoms were getting worse, but I was once again reassured it was “functional ear syndrome” and was told that CBT might help. I left feeling as though my concerns weren’t being properly heard or investigated. Because my symptoms continued to escalate, I sought a second opinion. Further tests have now revealed that I actually have sudden sensorineural hearing loss (SSNHL), a condition that needs timely treatment. My hearing loss is mild to moderate and I am currently undergoing steroid treatment to try to preserve my hearing - a situation that might have been avoided or at least addressed much earlier if my symptoms had been taken more seriously in the first place. This review reflects my personal experience only. I felt dismissed and overlooked at a time when I really needed a clear and thorough medical assessment and I hope that by sharing this, others with similar symptoms are encouraged to advocate for themselves and seek additional input if something doesn’t feel right.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

I have been a patient of Dr. Urquhart for several years while working through the long-term effects of complex trauma, late diagnosed neurodivergence and profound life challenges. Through analytical psychotherapy and EMDR, he has helped me find steadiness during some of the most difficult periods of my life. His ability to understand what lies beneath the surface, to hear what isn’t said and recognise what others miss, has been central to my progress. Our work together has also helped me uncover the root causes of physical symptoms I had struggled with for most of my adult life, which no medical practitioner had ever been able to explain. Since addressing these issues in therapy, these episodes have significantly reduced. What I value most is his calm, steady presence and his deep understanding of human needs. Perhaps for the first time in my life, I'm beginning to meet myself, and learning to accept myself for who I am. The transition to Mourne Private Clinic has been seamless. The staff are warm, organised and professional, creating an environment that supports the therapeutic work beautifully. I would highly recommend Dr. Urquhart and the clinic to anyone seeking thoughtful, skilled and compassionate care. And, finally, there is no shame in therapy. On the outside I look like anyone else, living a seemingly ordinary life, but reaching out for support has been one of the most life-changing decisions I have ever made.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I was ABSOLUTELY DISGUSTED that the misleading named "Disabled" toilet is still used as a storage centre. I have formally complained about this to the CEO after struggling on a number of occasions to assist my elderly disabled mother. It is too cramped to get a wheelchair and carer in there. Having moved items out into the corridor I then struggled to transfer her from her wheelchair. Naturally she was getting more & more anxious to get on the toilet, knowing that she was about to see a consultant. I suggested to the anxious person outside that he ask to use another toilet. This is a private hospital, built AFTER the Disability Discrimination Act. How did this even pass building regulations & considered acceptable? All the designer had to do was to go next door & copy the design of the disabled toilet in QEQM. We were under enough stress having to attend the hospital appointment.This just compounded the stress for my mother and me. PLEASE attend to this ongoing problem. Why is it taking so long? UTTER DISGRACE & INSULTING to all disabled people and their carers.

Mr Adam Blackburn

Plastic Surgeon

I could not rate Dr. Blackburn highly enough. I had multiple consultations with highly rated surgeons, most of whom had larger social media presence, but immediately felt at ease with Dr. Blackburn. He made me feel incredibly confident I was in the right hands with him, both from seeing the results of his work and him being clear he’s a real perfectionist but also because he’s very upfront about realistic results, what is possible, recovery time etc. The whole process from start to finish with him has been a great experience. He’s made it clear he’s only a phone call or message away if any problems arise now I’ve been signed off. I am so pleased with the end result - the surgery has truly been life changing and has had a hugely positive impact on my life. I wish I had done it sooner! Thank you Adam.

Miss Elaine Cheung

Obstetrician & Gynaecologist

Here’s a polished, warm, and professional review you can use: --- I had a wonderful experience with Dr. Cheung, especially as it has been a very difficult time. She was incredibly kind, empathetic, and truly took the time to listen. I felt completely heard and understood throughout the entire appointment. She explained everything clearly and made sure I was comfortable with each step, which I really appreciated. Her guidance was helpful and encouraging, and I left the appointment feeling more confident and informed. Overall, I genuinely enjoyed meeting her and would highly recommend Dr. Cheung to anyone looking for a thoughtful and supportive doctor.

Dr Vimalendran Ratheesh

General Practitioner

It was our first time seeing Dr Ratheesh. Running behind but to be expected being later in the day. Dr Ratheesh listened/checked my daughter’s chest and temperature. Confirmed notes when typing and gave a great explanation and example of what to look out for along with sending over information via text. Obviously a lot going around coming into winter so I presumed I’d of left feeling an inconvenience. I left feeling the total opposite and completely reassured. Thank you for seeing and helping my daughter today. The reception staff on the phone are also very pleasant, helpful and welcoming. Great all round experience from start to finish today.

Dr Ricardo Madrigal

Consultant Allergist

Dr Madrigal services were outstanding from the very offset and this included his extended staff of nurses and assistants. I felt heard and did not feel like an appointment, but was made to feel like an individual. Furthermore, Dr Madrigal was consistent, following up to make sure I understood my results and offering guidance with next steps. I am very fortunate to have chosen him, and I highly recommend his service to all. Thank you Dr for helping me find the path to feeling better, like myself again.

Candover Clinic

Dental Care, Dermatology, + 19 more

I had a cancellation MRI which might explain why I wasn’t sure what to do. Had to wait 30 mins. Mobile units were ok but slightly disorganised. Reception lady was very professional but man who took over wasn’t easy to understand. I had to ask him about clothing to take off. I wasn’t told to remove my boots until I entered MRI room. He and another man got me into the unit but when I was pulled out some way through there was someone different which was strange. However this woman was very nice and kind.

Dr Kamlesh Mohan

Respiratory Doctor

I have been on a journey with Dr Mohan starting in mid 2021 following a heart bypass operation. I started seeing Dr Mohan relating to my asthmatic/breathing issues/problems that became complicated because of my heart bypass. Since then he has helped by listening to my concerns problems and has objectively and sensibly tried me on various related drugs that have helped improve my lung capacity and improve my asthma I continue to see him as each time we tweak little things that help to improve my health

Midland Eye

Ophthalmology

As a healthcare professional I know what to look for when choosing health care services. Midlands Eye was absolutely fantastic. I know that I was in safe hands as soon as I walked in. Every single team member that I met during my visits were exceptionally caring answering all of my questions and guiding me through information gathering and decision making giving me all of the time that I needed. It was clear that everyone at Midland Eye work together for the best outcomes of their patients.

Mr Lalin Navaratne

General Surgeon

My mum had a Gallbladder removal & LCBDE by Mr Navaratne, from the very first consultation, Mr Navaratne was very clear & thorough explaining her condition, the procedures needed & what it entailed. Her case was rather complex though not difficult for Mr Navaratne as he was quite confident & kept assuring us of positive outcome. True to his words, mum made a full recovery within 3 days (she’s in her late 70s). I highly recommend Mr Navaratne’ expertise and professionalism & clinical knowledge.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

The New Vic --- now known as the 'BUPA New Victoria' --- is a smallish but excellent private hospital situated just off the A3 between Wimbledon and Kingston. It has recently been enlarged and its large Reception is now most welcoming. So far as I know, the rooms are all of the ground floor and overlook well-maintained gardens. Surgical procedures that my family and I have had at the New Vic over the last thirty years have all been trouble-free and successful.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

As it was my second time here, I thought I knew what to expect. However this time was so different for many reasons which has given me a complete realisation of my issues and solutions to said issues. Staff are always amazing and approachable and reassuring. Am so sad to leave but feel very determined to go out and do the things I need to do. The aftercare that is provided is invaluable also.

Nightingale Hospital

Nursing, Nutrition, + 2 more

My experience here at the nightingale hospital was amazing the staff and therapy team were very supportive! When I came into the nightingale I was really struggling with my OCD but all the staff here were very encouraging and attended to all my needs. I couldn’t thank the team enough there help and support played such a big part in my recovery!

Professor Omar Faiz

General Surgeon

Can't say enough good things about Professor Faiz, who is warm, gracious, knowledgeable and acts with genuine care. I count myself as lucky to have been treated until his care Similarly, his medical secretary, Becky, has been a joy to exchange with and made the administrative side bearable (which is very often not the case!)

KIMS Hospital

Anaesthetics, Audiology, + 26 more

I had a great experience at KIMS hospital, everyone treated me with kindness and patience, they did their best to make me feel relaxed and looked after. A lady called Charlie looked after me and she was just lovely, I was extremely nervous about my appointment and she was very kind and supportive towards me.