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Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Mr Daniel Dowen

Orthopaedic Surgeon

I attended Mr Dowen's clinic today and the service I received was absolutely fantastic. Mr Dowen organised my imaging before I even attended and then promptly saw me in person. Mr Dowen was extremely professional during the history taking and examination part of the consultation and ensured I was comfortable and not in pain throughout. I also appreciated him asking me about the impact my symptoms were having on me and what my key concerns and challenges were. He explained my diagnosis in a way I could understand and then provided a detailed explanation of how best to manage it, as well as what to look out for which may warrant a return to clinic. A fantastic service by an extremely experienced and knowledgeable surgeon. Thank you Mr Dowen.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Dr Karen Guerrero

Obstetrician & Gynaecologist

Dr Guerrero is compassionate, respectful, and empathetic. She took time to listen to my long and complex story and always made me feel heard and understood. Throughout my care, from assessment to surgery, she explained everything clearly and answered my many questions with patience, ensuring I fully understood my options and the associated risks so I could make a genuinely informed decision about my care. I would highly recommend Dr Guerrero, she provides exceptionally high-quality urogynaecology care that feels thoughtful, collaborative, and genuinely tailored to the patient.

Mr Benjamin Jones

Fertility Medicine, Obstetrician & Gynaecologist

After previous IVF failures abroad, we had a consultation with Ben. He put us at ease from the start and was open about the different approaches we can take to get the outcome we want. His bedside manners were second to none, and he always listened to our opinions too. He would answer questions with evidence based data so we knew he’s working to the highest standards. After many years of infertility, we are expecting our first child. We appreciate everything he has done for us.

Mr Georgios Exarchos

General Surgeon

I had a very good experience during my visit to the hospital. From the moment I arrived, the staff was professional, kind and attentive. Dr Georgios Exarchos is very professional, knowledgeable, and genuinely caring. He took the time to listen, explained everything clearly, and made me feel comfortable throughout the visit. The hospital was clean, well-organised. Overall, I’m very grateful for the excellent care I received. Thank you for looking after me.

Professor Anand Saggar

Clinical Geneticist

I was delighted to get an appointment with Professor Anand Saggar as he is an expert in hEDS. I travelled from Ireland to see him. He was professional and courteous. He was knowledgable but explained everything clearly. He ensured that I could ask any questions I wanted. Before a physical examination he asked if i wanted a chaperone. I have seen many consultants in the past two years and I can say that I was highly impressed by my visist with Dr Sagar.

UK Vein Clinic - Harley Street

Vascular Surgery

From the first consultation to the treatment, everyone was professional, kind, and attentive. During my first visit, sonographer D’Abate was professional, honest, and reassuring. The procedure with Dr. Dialynas went smoothly, and the recovery was minimal. I really appreciated how clearly everything was explained, Dr. Dialynas’s honesty, and how comfortable the entire team made me feel throughout. I highly recommend Dr. Dialynas and his team!

Dr Romila Bahl

Sport & Exercise Medicine Doctor

Both visits were excellent. Dr Romila was incredibly kind and professional, and she really took the time to listen to the issues I’ve had over the years - my symptoms were difficult to explain and solidify. She made me feel genuinely seen and heard, which made a big difference. The MRI and test confirmed her suggested diagnosis of my knee. I left feeling reassured and confident in the care I’m receiving.

Beautiful Lifestyle Health Clinic

Holistic Therapy, Neurology

I had a very positive experience with Dr. Iulia. I explained my situation to her, and she was extremely available, kind, and attentive while listening to me. We were able to discuss my concerns openly and work together to find suitable solutions. I truly appreciated her professionalism and her empathetic approach. I would definitely recommend her.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

Sam is a super personal trainer who is helping me build strength to alleviate historic back pain and coming back to fitness after a medical procedure. Delighted with progress and he is always motivational, upbeat, great choice of music at the right times to help me push through and achieve beyond what I thought I could do!

UK Vein Clinic - Birmingham

Vascular Surgery

Jenny was extra attentive to my needs. Thoroughly explained the procedure from start to finish. Made the whole experience light and stress free. Dr. Andrew explained the results in a professional manner thoroughly explaining the scan results in a way I totally understood without using scientific jargon.

Miss Linnea Cheung

ENT Surgeon

Miss Cheung was very patient and listened to the whole story of my symptoms and prescriptions. She then explained the way forward and the tests that I would need to clarify any treatment. I felt a lot better after my appointment even though I don't actually know what is wrong with me.

Mr Mark Farndon

Orthopaedic Surgeon

Excellent experience, setting aside a very clear understanding of his profession, I would say very strong communication skills and very personable. Clear and concise with explanations that made me understand the options. The environment was pleasant and I felt welcomed.