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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Reproclinic

Fertility Medicine

I had a truly fantastic experience at Reproclinic, and I am incredibly grateful that I chose this clinic for my egg preservation procedure. The facilities were exceptional—modern, purpose-built, and equipped with the latest technology for IVF and fertility treatments. The entire medical team was brilliant and made every step of the process comfortable and reassuring. I was fortunate to be looked after by several outstanding doctors, including Dr. Adrià Moreno Tierzo, Dr. Alicia Hernández Saborit, and Dr. Xavier Julve, who performed my egg retrieval. Their professionalism and expertise were evident throughout, from the careful check-ups leading up to the procedure to the excellent results achieved. I always felt safe, informed, and in truly expert hands. Most of all, my medical coordinator, Manon, was like a fairy - an absolute diamond. She followed every request with dedication and went above and beyond to support me. Her kindness and attention made the entire journey so much easier. I wholeheartedly recommend Reproclinic, a modern clinic in the heart of Barcelona, to anyone considering fertility treatment or egg preservation.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

great as manged to get 2 appointments close together which meant huge help to me and made sense . was appreciated the only thing I would say is it would be a lot more helpful and save a lot more time and money if appointments were arranged with the patient rather than just sent out through text because a lot of the times they clash or aren’t convenient but I do really appreciate this time being able to move appointments that they were closer together rather than have one in the morning and one in the afternoon when you have to travel a very long way but the service was great. Everyone was friendly and nice and really appreciate all the help. I got it’s just the booking system that seems to be a real struggle.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

On Monday 1st December, at 12.30pm, I attended the ONE Ashford Hospital, for a total knee replacement. Within a short space of time I was ushered into my room, and eventually changed into a theatre gown. I was then taken to be prepared for my operation. This whole process was pleasant, reassuring, and very professional. Afterwards, I was returned to my room, and given all the attention I could wish for by the nurses, physiotherapists, and catering staff. Nothing was too much trouble for any of them, likewise for the Tuesday, when I was discharged in the afternoon.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Ever since I was first diagnosed with my current condition (in 2010) Andrew has been with me every week step of the way . He has always been the kindest and most professional person you could ever wish to have dealings with. Andrew has a unique presence and compassion and complete understanding for me as a person and my condition. He has become so much more than just a doctor...I look upon him as a friend and confidante who quite literally has my life in his hands. I have nothing but the utmost faith in his medical expertise.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

had an excellent experience from start to finish. The staff were professional, attentive, and genuinely caring, making me feel comfortable throughout my visit. The facilities were clean, modern, and well-organized, which added to the overall sense of confidence and ease. One standout perk was the free parking—such a convenience and greatly appreciated, especially during a medical visit. Overall, I was very impressed and would highly recommend this hospital for anyone seeking high-quality care and a stress-free experience.

Skin Inspection

Dermatology, Gastroenterology, + 1 more

Dr Muirhead and Sam were fantastic from start to finish. I was quite nervous about the procedure but they immediately put me at ease and continued to reassure me throughout. Dr Muirhead was professional, understanding and thorough from the initial consultation through to the end of the procedure, and I know that she will be on the end of the phone if I need any aftercare help or advice. She explained everything clearly and I felt in very good hands.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

The Bluebird Centre

Nutrition, Psychology

I'm incredibly grateful for the support and care I received from Maja at The Bluebird Centre. From the very start, I felt truly listened to and understood, with Maja guiding me at a pace that felt manageable while always encouraging me to push myself further when I felt ready. Even at times when I didn’t believe in myself, Maja was always there with belief in me, and I'm truly thankful for her support throughout.

Mr Alastair Stuart

Ophthalmologist

Allister was very good at making me feel settled about the operation and giving me all the information I need. The operation went very quick. It was done within about eight minutes so I was very happy with the results. Eyesight took a little while to settle in which was a bit nerve racking, but after my follow-up appointment, I felt a lot happier with the reassurance I got after

Mr Samer Mahmoud

Orthopaedic Surgeon

Mr Mahmoud was welcoming and friendly. He took time to read some of the recent additions to my medical notes regarding a fall I'd had. Mr Mamhoud examined my knee throughly and watched me walking. He gave me the ok to resume driving and to continue with physio. He was happy with my progress. I thanked him for looking after me. Mr Mamhoud is a very nice person.

Mr Robbie Walker

Ophthalmologist

I was extremely happy with my experience with Mr. Walker. Like many people I am very sensitive and nervous about my eyes and Mr Walker put me at my ease immediately. He has a relaxed but professional manner which underpin his competence in conducting my Yag procedure. I highly recommend Mr. Walker's work and am grateful for his care and knowledge.

Mr Greg Rudol

Orthopaedic Surgeon

I went into my appointment in a great deal of pain and pretty afraid. I came out hopeful and empowered. This was one of the most beautiful consultations I have witnessed andi am lucky to have been on the receiving end of such kind and thoughtful care. It is truly a wonderful thing to have been helped by this brilliant chap!

Mr Dominic Sprott

Orthopaedic Surgeon

I had an operation on my ankle. Which was performed by Mr Sprott , He was very pleasant ,informative and made you feel comfortable and at ease. All the staff looked after you great and the food was lovely. The hospital itself was very clean. Could not fault my experience in the hospital one bit . Thank you to you all.

Mr Alexander Montgomery

Orthopaedic Surgeon

I highly recommend Mr Montgomery. His clear explanations, welcoming manner, and unhurried approach have given me complete confidence throughout my treatment. I’m extremely grateful for the care he has provided over the last few years and feel fortunate to have found such an exceptional specialist.

᠎ Luciane Alberto

Osteopath

I saw Luciane for historical spine/pelvis issues. As well as hands on osteopathy, Luciane asked questions, provided excellent advice for stretching/exercising at home, and most impactfully helped laugh through some of the most difficult aspects around chronic illness.