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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Skylight Psychiatry

Psychiatry

The communication from Skylignt is poor. My final report stated I did not complete 2 of the questionnaires, which I did, as I saved copies of my answers in case technology failed. Nobody chased these missing questionnaires and the response time when I did contact the admin team was 15 working days each time. All of the timescales I was told from start to finish were very inaccurate. Some of these timescales are still on the website. From referral to acknowledgement I was informed 6-8 weeks and it was 9 weeks. From acknowledgement/forms to initial appointment I was informed 8-12 weeks and waited 16 weeks. From assessment to report I was told 8-10 weeks and it was 14 weeks. I have been told 9 months from October until medication titration, but I can’t trust that this timescale is accurate. The staff are very friendly and helpful and brilliant when you do have an interaction with them, but the volume of work must be beyond current capacity to provide such inaccurate information to patients who are seeking support/diagnosis for a condition that requires accuracy and creates a high level of anxiety.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Mr Ilias Paschopoulos

Physiotherapist

I’ve seen several physiotherapists over the past few years, but Ilias is the first who truly stands out for his depth of knowledge, passion for his work, and genuinely friendly manner. He thinks systemically, which makes a huge difference. Rather than just treating the painful area, he looks at posture, movement patterns, lifestyle, and how different muscle groups interact, which is often where the real issue lies. As someone with a science background, I really appreciate that Ilias takes the time to explain how and why his interventions work, without oversimplifying or talking down to me. He also uses up-to-date technology to support the treatment and tracks relevant data to show progress over time. Overall, I’m very happy with his approach, competence, and professionalism, and I would recommend Ilias without hesitation.

Mr Kumar Kunde

Obstetrician & Gynaecologist

Around 28 weeks into my pregnancy I switched to private maternity care. I chose Dr Kunde because of his surgical experience (due to the fact that I have had an abdominal operation and I wanted to make sure the consultant I choose will be able to smoothly operate should an emergency C section is needed). He offered a meet and greet consultation, where he answered all of my questions and made me feel comfortable and reassured. Dr Kunde’s composed and relaxed attitude helped ease my anxiety during my antenatal care. He was fully supportive of my choice to have vaginal delivery. I liked the fact that he wasn’t pushing for unnecessary interventions. I had a smooth delivery with a second degree tear - the stitches healed quickly and never caused me any discomfort from the day of delivery. I am very happy with Dr Kunde’s care.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Dr Ahmad Khwanda

Cardiologist

I am an 88 year old woman who, during her long life, has been under the care of many doctors and Dr. Khwanda is by far the most thorough and caring of them all. Once home after my cardioversion, he phoned me daily later telling me to phone him if I had any worries or concerns. I cannot fault him regarding his post procedure care and thoughtfulness. I consider myself extremely fortunate that, by chance, I chose Dr. Khwanda to be my cardiologist and in whom I have gained complete trust. He is very competent, professional, has the respect of his team, explains treatments and necessary medications in laymen’s terms and very importantly, treats his patients with the greatest care and concern. Thank you Dr. Khwanda.

Dr Adam Friedmann

Dermatologist

We’re very grateful to Dr Friedmann for treating our older child’s severe eczema. Symptoms started at around 4 months old, but the initial treatments we received elsewhere were ineffective and the condition became severe. It took a long time to control until we eventually saw Dr Friedman. His assessment was clear, the plan was practical, and—most importantly—it worked. After a long, stressful period, our child’s eczema finally came under control. It’s very clear that Dr Friedmann’s primary goal is effective treatment and real outcomes, not just short-term symptom relief. We fully trust his clinical judgement, skills, and practice, and we highly recommend him.

Dr. Vian Hurle

General Practitioner

I found my consultation with Dr Hurle extremely insightful and valuable. She explained the fundamentals of health in a clear and accessible way, particularly how lifestyle factors and nutrition relate to inflammation and overall wellbeing. I appreciated how she took the time to explain how test results should be interpreted in the context of my individual health, rather than in isolation. The consultation felt holistic, evidence-based, and empowering, and it gave me a much clearer understanding of how targeted lifestyle changes can support long-term health.

Dr. Derek Ho

Ophthalmologist

Absolutely Gold service, from being collected at my front door, and being dropped home afterwards. I was looked after every step of the way. Dr Ho explain everything necessary through the procedure, which I found totally pain free. Wonderful staff from car driver David, reception staff, nursing staff, Maria, Anne, Rachel and the ones I didn’t get their names. Then Dr Ho for his amazing surgical skills. Plus spotless wherever I went. Not forgetting drinks and biscuits. Thank you all.

Mr Chidi Ekwobi

Plastic Surgeon

I can’t Thank Mr Ekwobi enough, he has changed my life. From my first consultation through to my Post Op check up he was extremely supportive, he clear explained everything about the procedure which reassured me and made me feel really relaxed about everything. I really trusted him which I personally think is a really important when making a decision for elective surgery. I would highly recommend Mr Ekwobi without hesitation

Dr May Teoh

Oncologist

I saw Dr Teoh to seek advice and a second opinion regarding my struggles with endocrine therapy following breast cancer surgery. She was extremely clear with her thoughts and more than happy to spend time explaining her reasons and any medical jargon I didn’t understand. I found her to be kind, considerate, compassionate and knowledgeable. I left my appointment feeling supported and more positive about my current regime.