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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Mr Matthew Cauldwell

Obstetrician & Gynaecologist

Matt safely delivered our baby boy on 16th January and from start to finish, the quality of his care and skill, combined with genuine compassion and kindness have given us the most positive birth experience we could have wished for. In 2023, we had a deeply traumatising first birth of our baby girl at our local NHS hospital in Wales such that I was too fearful to trust them with our second birth. After much research, we decided to come under Matt's care to privately deliver at the Kensington Wing. Logistically being based in Wales was no issue for Matt and his PA Sarah who made the whole process stress free and workable to deliver by induction at 38 weeks. I began this pregnancy overwhelmed with fear of birth and never believed the experience could ever be "positive" only for Matt to prove me wrong. Throughout my care, he has been so reassuring and empathetic, gaining my trust and giving me back the birth experience I was denied first time around which has meant the world. My birth was calm, controlled and I felt in the safest of hands throughout. I would not hesitate to recommend Matt - I will be forever grateful.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Mr Enyi Ofo

ENT Surgeon

Mr Ofo performed my daughter’s tonsillectomy, and we could not have asked for a better experience. From the very first consultation, he explained the entire process clearly and thoroughly, taking the time to answer every question and ensure we felt fully informed and reassured. His bedside manner was exceptional, warm, calm, and genuinely kind, and he built such lovely rapport with my daughter that she was actually excited to see him again at her follow-up appointment. That level of trust and comfort speaks volumes. Throughout the procedure day, he kept me updated and informed, which meant so much as a parent. I felt confident at every stage that my daughter was in excellent hands. We are incredibly grateful for his professionalism, skill, and compassionate care, and would wholeheartedly recommend him.

Mr Angus Campbell

Urologist

I would like to express my sincere thanks to Mr Campbell for the excellent care received during my HoLEP surgery and at my follow-up clinic appointment today. Mr Campbell was professional, reassuring, and extremely knowledgeable. He took the time to clearly explain the procedure, what to expect, and answered all of my questions thoroughly, which gave me confidence going into surgery. The operation itself went smoothly, and my recovery has been better than I anticipated. This has made a significant difference to my quality of life. At today’s appointment, Mr Campbell was once again attentive and supportive, ensuring everything was progressing as it should and addressing any remaining concerns. I am very grateful for the high standard of care received from Mr Campbell and his team.

Mr Reza Mansouri

Orthopaedic Surgeon

The recent visit was excellent. Mr Mansouri thoroughly examined me and explained everything very clearly. I would also like to say that Mr Mansouri is one of the best orthopaedic surgeons I have come across. I cannot speak highly enough of him. From the very first appointment regarding my knee arthritis, to the monitoring of my condition, to the surgery itself and post op care, my journey was fantastic because of him. He has excellent bedside manner and genuinely cares for his patients. He always listened to my concerns and made himself very accessible (even at short notice) if I needed to see him for a review or to ask any questions. I am still recovering from surgery but I believe his care has and will truly change my life and give me my quality of life back.

HCA Healthcare UK The Princess Grace Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Endocrinology & Diabetes, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Newmedica Newcastle

Ophthalmology

Lucy Clarke was recommended to me after a failed diagnosis and plastic surgery to my accident related damaged left eye lid. Lucy diagnosed the damage was to a muscle in the eyelid and her and her team carried out the surgery to correct this. Lucy and her team were so understanding and caring throughout the whole procedure and I was returning home within 2 hours of my appointment. I cannot thank Lucy enough for everything she did for me and once my healing is complete I will have the confidence and self esteem to enjoy my life again. Thank you to everyone at NEWMEDICA XX

Mr Pavel Akimau

Orthopaedic Surgeon

Mr Akimau immediately understood my problem with the corn to.the underside of my left foot. He explained the possible treatments for the issue in an easily understandable manner, demonstrating an unbiased approach by including other medical disciplines. His experience and knowledge enabled him to clearly explain the associated likelihoods of success and alternative non-medical routes, enabling me to make an informed decision. I will definitely see Mr Akimau if I need any such advice or treatment in the future.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

This hospital is pleasant to attend. It is clean- including the bathrooms and baby changing areas which are spotless. There are several small but well stocked indoor play areas for children which make a huge difference when entertaining them between appointments/ diagnostics. The on-site cafe is welcoming and extremely reasonably priced. Staff are always friendly and look happy to be there. Most importantly, appointments run on time and there is ample free parking on site.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

Attending Zenvite is a completely different experience from NHS surgeries. The whole environment is calmer and much more welcoming, and you are immediately put at ease Dr Alex was very pleasant and reassuringly thorough. I feel as though I'm in the best hands at Zenvite, and will be taking other members of my family there as required. These days this level of care is well worth the investment. Thank you.

Dr John O'Donohue

Gastroenterologist

I have met Dr O’D three times. Initial consultation, scan, results. He was helpful, informative and thorough. He explained the science bit and - because I was anxious about the results because of previous skirmish with cancer - very reassuring. He and his team were responsive and informative. He has a lovely gentle tone about him which goes alongside an obvious deep knowledge of his subject.

Miss Sanjay Kumari

Obstetrician & Gynaecologist

Miss Kumari was very thorough and detailed when it came to my surgery, as someone who has bad white coat syndrome she made me feel at ease and always pushed for me to be able to complete my surgery and have faith in myself! I couldn’t have done it without her! My recovery after surgery has been amazing and she has always been there to answer any questions! I’d highly recommend!!

Dr Lisa Anderson

General Practitioner, Primary Care Doctor

Without any hesitation I would recommend Dr Lisa Anderson. She’s gives diligent care with a quick action plan and clear summary of her assessment. She always tries to find root causes and arrange specialist help if needed. Especially as an anxious patient, I value her tone and manner to be reassuring and thorough. I feel very thankful for her consistently high quaily treatment.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

From the minute I entered the practice Dr Oates was very welcoming and made me feel at ease. Having had a bad experience with my current NHS GP, Dr Oates couldn't be further from that! He genuinely took an interest in why I was there to see him and ran through all my options with me. I couldn't be happier with the service provided and will recommend him to friends and family.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

I had the best taking blood experience at MUMS. Usually it takes about 4-5 goes of me being pricked with a needle and it’s usually quite uncomfortable but here the doctor really took his time trying to find my veins and kept checking in on my wellbeing. I was only pricked once and it was successful (and no bruising afterwards). I would highly recommend.