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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

It was OK. Sorry this system doesn't allow me to write why I went there and therefore wastes my time! I was there for a Pre op assessment. My Op is 9 Feb 2026 under Dr Panos Gikas. I asked him if I could attend this clinic as it is nearer where I live. The. appointment was alright. The only issue I had was that when it came to having a blood test, they insisted that I had to have 2 separate ones in each arm? I get blood tests regularly as I have a long term condition. The first one was relatively pain free which was performed by Isabella. The second was performed by Riggs(?) and was unneccessarily painful due to him holding down the needle when it was in my arm. I was not happy about that. I did not understand the reason for the second blood test, when one is usually fine and if more blood is required, then usually another vial is attached as necessary.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

10/10 experience. We had our 10 year old son assessed for ADHD. From the moment i called to enquire about the process and what are the steps involved to the actually assessment, everyone has been amazing. Steven in the front office walked me through the entire process, what to expect, costings etc. he was polite, kind and very professional. Dr Hollie Hearfield who did the assessment was lovely. She was so good with our son, she explained everything to us as to what the next steps are. I cannot recommend you enough to others who might be thinking of going private. Its an overwhelming decision to make and it has been nothing but informative and easy with Berkley's. Keep up the amazing service that your staff deliver x

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I was scheduled day surgery on a Sunday and was told to report at Margate Hospital, St Peter’s Rd entrance. Being a Sunday, there was no one at Reception and although a sign said to go to another Reception, it was the wrong one. We asked someone who worked at the hospital and they did not know. Finally we found someone who did know and she directed us to the correct location. The appointment was for 12:30 (no food or drink prior) and the surgery didn’t actually take place until after 3pm. My opinion: 1. Not impressed with the directions and the scheduling; and 2. The surgeon and nurses were all absolutely wonderful, very efficient and professional, and made me feel confident that I was in good hands.

Dr. Erika Harnik

Paediatrician

Dr Harnik and the team of nurses were excellent as always. Dr Harnik is thorough and explains everything in a very clear manner, and is happy to answer all the questions that a somewhat uninformed parent like me may throw at her! She’s very warm and has an easy manner of dealing with kids, from our 5 month old youngest son to our 3 1/2 year old older son. We’re very glad to have come across her and to have both our sons treated by her and the expert team at Children’s Allergy Doctors. We strongly recommend them to anyone whose children have allergies and who seek expert help!

Dr. Qutayba Almerie

General Surgeon

I was very impressed with Dr Almerie's manner and his explanations of my symptoms and options. Everything was done in a way which was easy to understand and gave me confidence. The actual surgical visit was made as comfortable as I could have wished, and I was discharged with adequate instructions for the recovery period. My follow up consultation has just taken place, and was done in a very prompt and friendly way. I am very happy with the whole experience of being treated by Dr Almerie.

Mr Antonios Papadopoulos

Orthopaedic Surgeon

I have had both of my hips replaced by Mr Papadopoulos through the NHS, both at Woodend Hospital in Aberdeen. I found Mr Papadopoulos to be honest and approachable. He made me feel at ease and able to ask questions. He was empathetic and understanding and very knowledgeable and unhurried with his answers. I felt valued and respected at all times and he has a great sense of humour. Professional and personable.

UK Vein Clinic - Birmingham

Vascular Surgery

Not a good experience as I imagined paying privately would give. Unable to get prescription due to Dr putting my name as prescriber ? Telephone answering machine usually and although tried to sort I was left without medication . Reacted to dressings again so not feeling good at moment 😩 Please remember conversation during the procedure makes it a lot more invasive. Hoping this time I will free from pain !

sykle.life

Cardiology, Diagnostic Pathway – Cardiac, + 6 more

Couldn’t rate the practice more highly . Excellent care . The doctors have the time to discuss all concerns no rushing . They have relationships with top specialists. . .Appointments for tests are organised efficiently and fast. The practices thinks beyond the present to future health . It’s still has the ethos of a traditional gp with families and generations as patience You are in safe hands

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

I have struggled with trigger finger in both hands for a while. Mr. Jonathan Hobby has always given me the best advice and treatment. The most recent steroid injections have been a huge success. My middle fingers no longer lock when I'm carrying out daily tasks and the terrible pain in my left middle finger joint has disappeared. A huge relief and it's wonderful not to be in pain.

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Dr James Gratwicke

Neurologist

My session with Dr Gratwicke was excellent in all ways. I thought him perfectly listening and helpful insightful comments. Inhave rates a 4 star experience because I arrived on time and waited 1 hour in the very comfortable waiting room. I felt a 15 min wait is reasonable A up to 30 min… but nearly an hour too much. Dr G though was worth the wait- he was excellent.

Mr Nicholas Thomas

Neurosurgeon

I find Mr Thomas to be a pleasant and insightful practitioner, who speaks with humour and candour such that I genuinely look forward to meeting with him. He is academic in his approach, and has taken extreme care and caution so as not to jump to any conclusion or misdiagnose my particular ailment. I feel reassured and safe under his care. Highly recommended.

Dr. Baldeep Sidhu

Cardiologist

Saw Dr Sidhu in CUH cardiology dept today. As usual he was friendly and explained everything that was happening to me and the way forward. I don’t always take in everything that is being said to me but Dr Sidhu is always happy to go back over any area that I haven’t grasped immediately. I always find him very approachable and puts me at my ease.

Mr Paul Parker

Orthopaedic Surgeon

The whole experience from start to finish was excellent. I must admit I’m 60 years old too much weight so the thought of an operation was worrying to say the least. But from Mr Parker, nursing staff, theatre staff and everybody else involved really do put your mind at ease. They all make a bad 6 months seem somewhat enjoyable.

Miss Fiammetta Soggiu

General Surgeon

Dr Soggiu has been excellent at communicating and guiding the right investigations to understand my condition. She has explained clearly the next steps and the results. I feel trust and I undoubtedly recommend her to anyone looking into an professional to look into any upper gastro intestinal issues. Thank you