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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Main reception lovely and consultant was great. Imaging receptionist was blunt and frankly dismissive. Now paying invoice for consultation the original price was quoted on phone I found it’s £20 more which isn’t much but when you are self funding every £20 counts! When I complained I was directed to the fees as outlined on my original appointment letter which state it would not exceed £150 which it obviously doesn't but it wasn’t explained that the figure quoted on phone was only an estimate. Pricing should be communicated more clearly for those who don’t have insurance. So far, apart from consultant, a disappointment.

Mr Himanshu Wadhawan

General Surgeon

I had an excellent experience with Dr. Himanshu Wadhawan. As a gastroenterology specialist, his experience is evident from the first consultation. He was incredibly thorough in walking me through the entire treatment process, which put my mind at ease. I underwent an endoscopy arranged by his team; the entire procedure was handled with the utmost professionalism. Most importantly, the results after following his treatment plan have been excellent. I can’t recommend Dr. Wadhawan enough for anyone seeking expert gastroenterologist care.

HMT Sancta Maria Hospital

Anaesthetics, Audiology, + 18 more

I highly recommend Dr Sandra Hlaing who I decided to seek help with regarding my menopause struggles. She was amazing and explained everything to me in great detail. She was professional but friendly and put me at ease with my situation. I came away with a huge sigh of relief as I was listened to and given a plan which I desperately needed. I am extremely grateful to Dr Hlaing as I now feel happy and so much more in control of my condition. She is a credit to both her profession and Sancta Maria Hospital.

Devonshire Diagnostic Centre

Urology, Cardiology, + 6 more

What do we patients want?A succesful doctor, A respectful body language, easy communication?Do you want a pair of eyes that can look at you lovingly when you open your eyes?Who knows?May be all of them...Of course,we patients do not know whether we will die or stay. However, the bond between the patient and the doctor is very important. I am very glad to have met personely, l find it valuable that you can establish a one _on_one human and positive bond with your patients. Thank you Mr Zafer... Mr A.I.

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Newmedica Plymouth

Ophthalmology

All I can say is I’m so happy having both my cataract operations with Newmedia. Nick and the team are fantastic. They all have the time and patients to answer all my questions prior to the op, during and after and I’m so happy with the results. At 54 years old and now I don’t require contact lenses anymore, this is life changing for me, so thank you all very much, I can’t express how much difference this has made. Kind regards Steve

Professor Iain Bruce

ENT Surgeon

We feel our son was truly fortunate to have Prof Ian Bruce; We cannot praise Prof Ian Bruce highly enough. His knowledge, skill, and attention to detail were outstanding. He took the time to fully explain the procedure, risks, and recovery process, ensuring we felt informed and comfortable at every stage. His professionalism and genuine care were evident throughout, and the surgical outcome exceeded our expectations.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

It was great to be able to see Mr Steven Lau at the Spencer, although a great shame that the NHS does not recognise crossover between private and public services. I had paid £250 to see Mr Lau for the same consultation as I had on 7th January, meaning that I am no further along the path of accessing the treatment I’ve waited 21 months for. I am grateful, however, that I’m accessing private services via the NHS

Professor George Du Toit

Consultant Allergist, Paediatrician

It’s always a pleasure to see Professor Du Toit. We have been sleeping him for my son for last 8-10 years and he always makes it fun and comfortable for my son and informative for me. No question is too small to ask and his approach is very holistic and it works!! It has worked for us for years and he is still our go to for any allergy symptoms. I highly recommend Professor Du Toit.

Mr Sotonye Tolofari

Urologist

I’m a doctor and so I made a careful and informed choice to see Mr Tolofari with my own health concern. I was very happy with everything, cutting edge knowledge, clear communication, and taking that extra care (and time) to address my worries. I will now recommend him to my own patients if they ever need an expert urologist, knowing they’ll be in safe hands.

Mr Rohit Jain

Orthopaedic Surgeon

At all times Mr Jain explained procedures and possible risks in a clear way. We discussed benefits of surgery and ways to ensure the outcome was positive. I can only say I could not be more delighted with my experience and the outcome. At seven weeks post surgery I feel much more positive about my future. Thankyou

Ms Karolina Afors

Obstetrician & Gynaecologist

Ms Afors was fantastic. On the administrative side unfortunately despite two prior requests I still haven't received a "Paid in full" receipt. I suggest that you get a system in place to initiate immediate Paid in full receipt upon the patient's payment. Hopefully I will receive it soon Thank you

Mr Huw Oliphant

Ophthalmologist

Mr Huw Oliphant provided clear and reassuring communication pre, during and post upper and lower blepharoplasty surgery, which alleviated concerns and anxiety regarding the procedure. Was made to feel very comfortable during the surgery. Very happy with results and would highly recommend.

Dr. Patrick O'Halloran

Sport & Exercise Medicine Doctor

Expert advice delivered with real compassion. They took the time to understand the specifics of my back pain and offered a tailored approach that made me feel seen and respected. Their empathetic nature and professional insight are a winning combination.