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Ms Christina Kourie

Audiologist

Here is my story. I am 72 and severely deaf (70-90db)! So without hearing aids its lip reading for me...... I was having problems with my new generation hearing aids supplied by a leading brand - which I had been using for 8 years or so. Three or four fittings and the experience was not great - muffled, croaky voices and poor sound dynamics (loud - soft). So I asked my Portobello GP if he had any ideas as it was time for me to check out another audiologist - either it was my hearing going down further or the hearing aids. He recommended Pindrop - saying it was the only show in town! Thats when I met Christina. First thing she did was an audiogram then a hearing-in-noise test in a booth. First time for me! Came as a big surprise that I had never been offered this test before. I was hearing only 48% of what was being broadcast. So she re-fitted the hearing aids using the new audiogram and then using REM software, adjusted the proprietary fitting program. Also new to me! We re did the hearing-in-noise test and it went up to 86%. So a big improvement for me and those who engage with me. Also real verification - not trial and error - which was my previous experience. So a big thanks to Christina. Christina then suggested I may do even better with the new Phonak Sphere hearing aids. Next generation using AI can reduce unwanted noise materially. So of course i said yes. And they are truly excellent - I have now been using them for 2 weeks. Much better than the previous brand. A step change. So my hearing experience has taken a huge jump up! So well done Christina on this. It is the most important hope of the deaf! The supply and setting up of the all the new equipment: hearing aids, moulds, back ups, roger, tv connector, apps was all done smoothly and efficiently. They also all hand shake very well - turn on the tv: it streams automatically. Same with online meetings and i-phone. No manual switching needed. Roger just works when turned on. So altogether a big win for me. Thanks Pindrop and thanks Christina. I will be even happier when Pindrop offers Whats App messaging to its customers - hopefully soon!

Dr Muhammed A Ottayil

Paediatrician

Dr Muhammed A Ottayil has been absolutely exceptional in his care and support of my daughter, Lyla Rose. From our very first appointment, it was clear that he is an extremely knowledgeable and highly experienced consultant paediatrician, but what truly sets him apart is the way he combines that expertise with genuine compassion and patience. Dr Ottayil is incredibly thorough. He takes the time to carefully review every detail, explains findings clearly, and ensures that nothing is overlooked. He never rushes appointments and always makes space for questions, no matter how small, taking care to explain things in a way that is easy to understand and reassuring as a parent. His depth of knowledge is evident, and his clinical judgement inspires complete confidence. Throughout our time working with him, he has been consistently supportive and approachable. He listens attentively, takes concerns seriously, and treats both child and parent with respect and kindness. As a parent, it makes an enormous difference to feel heard and understood, and Dr Ottayil excels at this. His calm and reassuring manner has been invaluable during what can otherwise be a very stressful experience. He has been truly amazing to deal with at every stage — professional, compassionate, and dedicated. I feel extremely grateful that my daughter has been under his care, and I would not hesitate to recommend Dr Muhammed A Ottayil to any parent seeking outstanding paediatric support. He is an exceptional doctor and a credit to his profession.

Mr Jaroslaw Krupa

General Surgeon

I underwent a complex mastopexy and augmentation with Mr Krupa, and I honestly couldn’t be happier with my experience or my results. From my very first consultation, Mr Krupa was kind, thorough, and incredibly reassuring. He took the time to explain the complexity of my case, set realistic expectations, and answer every question in detail. The level of care I received before, during, and after surgery was outstanding. Mr Krupa and the Nuffield team were professional, compassionate, and attentive throughout the entire process. Especially as I experienced a slight complication with a rash after my dressings were removed, which was dealt with extremely swiftly and put my mind at ease. Given how complex my surgery was, the results have exceeded my expectations — and while still in the early stages (4 weeks post op) they look natural, balanced, and beautifully done. I am extremely grateful for Mr Krupa’s skill, precision, and genuine care. I would highly recommend him to anyone considering breast surgery, especially if your case is more complex and you want to feel completely confident in your surgeon.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My first appointment was arranged within a week. After my appointment I was offered surgery in exactly one more week. Everything was great, lovely facilities, lovely staff. Everyone was very friendly and constantly being offered coffee etc. On every occasion I was taken either on time or early. I was put at ease and everything was fully explained and what the best lenses for me would be, based on my history and interests. On the day of surgery, everything went fine and there was no pain whatsoever, merely a strange feeling as the surgeon did his stuff. Afterwards I was given advice re eye drops and aftercare and again all great. Everything was fine when I got home, merely discomfort and that soon passed. I had plenty of people checking and following up that all was well. Finally, I had a follow up visit after a few weeks and again everything was great and very professional and I was advised to see my optician and GP. Throughout my time, the service I received was first class.

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Mr Jayanth Paniker

Orthopaedic Surgeon

Mr Paniker was excellent! Prior to my operation he explained the process to me, so I fully understood what to expect. My operation was successful, Mr Paniker did an amazing job and has given me back full use of my hand. Post op, he has told me exactly what to do to keep my fingers fully functional. From my first appointment, I have been put at ease and had everything explained to me. I was very nervous about my operation, but felt reassured by my surgeon's kindness and understanding. I feel very grateful and lucky to have been allocated Mr Paniker to take care of me.

Sussex Wellman Clinic

Diagnostics & Testing

I can’t recommend David highly enough. I went in feeling 'off' and he was able to confirm that exactly how I was feeling was reflected directly in my blood tests. It was such a relief to have my symptoms validated by the data rather than feeling like it was all in my head. He explained the results clearly and started a treatment plan that has been life-changing. I’m now feeling in great health, with a huge boost in my motivation and overall energy. If you want a doctor who connects the dots and gets real results, David is the one to see.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Overall the experience was excellent, with one frustrating aspect - initially I was told that my surgery would be at 15:00, and that I should attend the hospital at 13:00. A couple of days before the surgery, I was told that the surgery time had changed to 14:15 and I should attend at 12:15. I did so, and was then kept waiting for over an hour in the lobby as the room was not ready - giving the impression that it was unnecessary for us to have come early. A little frustrating, however the staff were incredibly friendly and kind.

Dr. William Eysenck

Cardiologist

Went in for atrial fibrillation ablation procedure. Couldn't have gone better went in slightly late but whole procedure was very smooth. I felt fully informed of what was going on and in safe hands all the way through. Came out the other side with very little pain or discomfort and feel very confident that this procedure will be a success, even though I am aware and have been informed that it's around 70-80% in reality. Overall can't fault Dr. Eysenk at all

Transform Health

Physiotherapy

After seeing many people with regards to my 30 year back pain/nerve problems with no to little success, i can honestly say that Neil has been the best ive ever seen his help and knowledge has helped me unbelievably i am so much more confident than ive ever been and now hopefully have the tools to keep me on the right track moving forward i cannot recommend him enough he has given me so much more confidence So Far so good thank you

Dr Sangeetha Pradeep

Paediatrician

We saw dr Pradeep in her clinic today with our son and we have been seeing her since he was a baby so really good to have the consistency. Dr Pradeep explained our plan of what to do with our son for 3 different things. Was clear on each Individual thing we had to discuss and we have a plan of action going forward and a follow up for 6 months but Jae to wait for that to come through and to wait for an appointment for his skin prick test

Mrs Anshoo Choudhary

Ophthalmologist

I have been seeing Mrs Choudhary for an ophthalmic condition since 2013 ( initially as an NHS patient and privately since 2019 when I relocated to another County). I continue to choose her for her professionalism, kindness, and the trust I have in her care. Although I am always apprehensive before appointments, I consistently leave feeling reassured, uplifted and confident in my treatment.

Ms Ranjit Sandhu

Ophthalmologist

Ms Ranjit is extremely knowledgable and was able to give me clear advice on how to treat an eye condition. Although I was very nervous, Ms Sandhu carried out the operation there and made me feel at ease. She gave me clear aftercare instructions and booked in again for a follow up appointment to ensure the condition has gone.