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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I am under the care of Prof Nathan. As I have had slightly abnormal PSA results, Prof decided to repeat a Prostate MRI from 2 years ago to check all was well. The MRI itself was the usual CCL at its best, couldn't be happier. The results from the latest PSA blood test was on MyChart in hours. The MRI report was not. I did wonder if this was because there may be bad news and I received a message to say Prof would telephone me on Friday 17th October at 0800 BST a few days hence. I waited an hour after this time had passed before contacting OP myself. Your OP were great and were very embarrassed. They then found out that Prof was unwell but nobody thought fit to tell me. I got a message to Cherelle saying Prof was indeed unwell but he would phone at 1200 BST. By 1220 again nothing, no contact at all on phone or My Chart message and now I am getting very anxious so in desperation I contacted Prof Whitby (my GP) by My chart message. She responded within minutes saying not to worry, she had seen the scan and it was all clear. I had heard nothing from Prof Nathan at all or cherelle, who I believe had by now gone home but clearly hadn't left my care with anyone else. I was worried about Prof Nathan as this was all very unusual. I got in contact with Prof Whitby, my GP and she responded immediately and reassured me my MRI result was clear. I was greatly relieved but I am mysitified why the Prof could not have at least let me know that there was nothing to worry about, even via message on My Chart, the scan was fine and we could talk anytime about the details. The poor communication (which is SO unlike the Cleveland) unnecessarily heightened my existing anxiety. I realise I am being the classic worried well but when you are nearing 65 you do begin to think its a matter of when not if. I am so sorry that Prof N was unwell. I feel sure that it was not something trivial so I wish him well but surely he is not the first Doctor to take ill and for a hospital as outstanding as CCL I would expect to have fail-safe procedures in place so patients are not unnecessarily left on their own and increasingly worried. This is the very first time I have not scored straight 5 for every part of my experience at CCL and I feel sure it is a one off. Hope this is helpful feedback

HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Surgery, + 7 more

I would like to extend my sincerest gratitude to every single person we encountered from the moment we entered the hospital until the day we left. From the people at the reception, the porters, the security team, the registration staff, the International Office, the consultant, the interpreters, the therapists, the ward nurses and nurse assistants, and the cleaners—every single one of you made a difference. Each person treated us with such care, respect, sensitivity, and compassion. Everyone we met genuinely wanted the best for my father and for us as a family. You made us feel like we were surrounded by family, not just a medical team. Dr. Nikos Gorgoraptis, thank you for giving us hope and for easing everything on us during such a difficult time. Seána, for always being so supportive, proactive, and ensuring that everything worked out in my father’s favor. Ethan, for helping my father regain his strength and confidence to get back on his feet. Abdou, for making sure the family’s wellbeing was cared for at every step. Nohad, for ensuring no detail ever passed us by, and for always being there to open every door of support we needed. Zahra, for being someone we could always count on. Marissa, the lovely nurse who left us speechless with gratitude—such a genuinely kind, empathetic, and capable person who always had a solution and got things done effortlessly. Janis, for being the person you can always find when you’re lost—always there to help, guide, and support in every way. Hugo, for bringing lightness and laughter into the ward, making us forget for a moment that we were in a hospital. Tessa, who didn’t just serve food but cared like a mother, always ensuring we were fed and well. Ana, for her warmth and constant kindness that brightened our days. And to all those whose names I haven’t mentioned, please know that each one of you has left a lasting mark in our hearts. You all embody what true care means—beyond professionalism, beyond duty—you showed humanity. You healed not just with medicine, but with kindness, patience, and heart. For that, we will always be deeply grateful and your help will never be forgotten. With all our appreciation,

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

The beginning of the visit went well. A lady with blonde hair explained where I need to go to wait on the doctor. I had various examinations from the lead nurse and assistant who were both very friendly and professional. I then had to have a heart monitor fitted and the person doing this was also great. I was told that I’m good to go and I left the room to walk out but was unaware of next steps, do I need to come back and when is the heart monitor being returned etc. I had approached a lady with red hair at reception who was so rude and unprofessional, zero eye contact and instead of listening to my concerns about not knowing where I stand and what further tests I will have done, she had spoken to me as if I should know this information and her attitude was extremely condescending. I explained my reasoning for being worried and she continued to give me unnecessary and unprofessional attitude. Lastly I asked this lady if I could please have a list of what my appointment and treatment had cost so far, she didn’t reply to Me and say of course I can share this, she simply looked down and worked on her computer whilst writing some figures down on a sticky note and coldly handed this to me. I replied with thank you for your help and goodbye to which she didn’t acknowledge and put her head down and carried on. Very unprofessional and also made me feel as if I am asking for a lot when in truly it’s my first time visiting kingsbridge and I was quite anxious. This experience made me feel worse to the point I had card my private health team to ask if something can be done as I was thinking of not returning. I hope this feedback is passed on to whoever needs to hear it and something is actioned to prevent other customers becoming overwhelmed to potentially not return, as I am sure my family and friends will think twice about visiting.

Moorfields Private Eye Hospital

Ophthalmology

The whole experience from my first call to book my initial consultation at Moorfields Private Eye Hospital to having my procedure was excellent and throughout, all of the hospital staff were friendly and very helpful. The consultation included vision tests and scans and lasted approximately 2 hours so, importantly, it was very thorough. Afterwards, the surgeon recommended the best procedure for me based on the results of the tests. Our eyes are very precious and I felt I was in very safe and competent hands. I therefore booked to have the procedure the following month. Prior to calling Moorfields Private Eye Hospital I phoned a well known private facility offering the same procedures and their consultation was only 40 minutes so far less thorough and also more expensive. My procedure, Refractive Lens Exchange, (RLE) was carried out by Mr Gore, the surgeon I had seen for the consultation, and it went like a dream. I went from wearing spectacles all the time to not needing them at all. My new lenses even corrected my astigmatism! In the evening following the procedure I was able to read my book without specs and the next day I could read a car number plate from 7 cars away, again without specs. Unbelievable! Moorfields Eye Hospital uses state of the art equipment in their procedures and their surgeons, anaesthetists and surgical teams are all highly qualified and experienced. I was told what to expect throughout the procedure and felt totally reassured. I didn’t feel any pain or discomfort during or after the procedure. My nurse Temi was efficient and lovely and gave me my pre op drops and guided me through the drops I would need to take in the weeks following the procedure. I’m so pleased I chose Moorfields Private Eye Hospital!

Newmedica Leicester

Ophthalmology

I had been referred by my optician for a potential glaucoma diagnosis. This referral went through extremely quickly and my appointment on Tuesday 14th October 2025 was the best medical experience I have encountered. My elderly parents had kindly driven me to my appointment as I do not drive. The car parking facilities were excellent. I asked permission if my parents could wait and the 3 of us were warmly welcomed. The reception, seating area and customer service was outstanding. The free hot drink was a surprising luxury and we were fortunate to attend on a day when Newmedica staff had organised a cake sale for the organisation Vista. The quality of refreshments reached a high standard and provided such a positive environment. The 3 Practitioners who conducted my eye tests and recorded my medical history were kind, patient and reassuring. My Consultant provided exemplary care. Professional, thorough and calm. He provided a clear explanation of how he was reaching his conclusion. I received an email of the outcome within the hour. I have a follow up in 12 months and this will be the first medical appointment that I will look forward to. Thank you to the whole team at Newmedica. It was a privilege to be treated as an NHS Patient here and whether Private or an NHS patient customer care is exceptional for both patients and their family members

Mr Parkash Lohana

Plastic Surgeon

This is the third procedure I have had done under Mr Lohana and would not dream of going to anyone else. I recently underwent breast reduction surgery performed by Mr. Lohana, and I cannot express enough how grateful I am for the exceptional care and expertise he, once again, provided throughout the entire process. From the very outset, Mr. Lohana was incredibly kind, attentive, and compassionate. He took the time to truly listen to my concerns and understand what I needed and hoped for. Every question I had was answered thoroughly, and he made sure I felt completely at ease while deciding whether this was the right step for me — and it absolutely was. I was suffering from neck and shoulder pain along with a lack of confidence due to my large chest. The results of the surgery have exceeded my expectations. I am more than happy with the incredible work he has done, and I now feel a renewed sense of pain free confidence in myself — something I owe entirely to him. Thank you, Mr. Lohana. You have genuinely changed my life over these last few years.

Mr Raf Niziol

Oral & Maxillofacial Surgeon

Outstanding Experience - Couldn’t Ask for Better Care! I recently had a tooth extraction and cyst removal, and I can honestly say Mr Niziol made what could have been a stressful experience completely manageable. From the initial consultation through recovery, I felt informed, comfortable, and in excellent hands. RAF took the time to thoroughly explain the procedure, answered all my questions with patience, and made sure I understood what to expect. The skill and precision during the surgery were evident - everything went smoothly, and I experienced minimal discomfort afterward. What really stood out was the genuine care and professionalism from the entire team. He checked in on me during recovery and were always available when I had questions. I’m thrilled with the results and my healing has been remarkably quick. If you need oral surgery, I cannot recommend Raf highly enough. Exceptional surgeon, exceptional care!

Abbington House

Holistic Therapy, Psychiatry, + 1 more

I am leaving Abbington House tomorrow. After my time spent here at Abbington I am leaving knowing that there is a more peaceful way that I can live my life sober. My one-one professional therapist here has been “Cos”! Cos is an incredible therapist with so much personal knowledge of recovery..helping me daily to understand all so that I leave with the tools I need. All the staff here show empathy…care & kindness.. to all, they certainly do know their stuff! So if you are reading my review here & you or someone else needs the support of Abbington House ? I can 100% recommend this to you with confidence! Thanking all the lovely staff at Abbington for helping me on my way to a new life of sobriety!

Dr Sudipta Sen

Paediatrician

Dr Sen has seen my neurodiverse child for 5 years. Her neuroaffirming care has been key to my child's success and happiness. She has always paid the closest attention to his voice from a young age. She has empowered him to understand himself and advocated for him with school. She has provided medication when needed and helpful. She listens to us a parents when we have to advocate for him because he presents differently outside of home. Even when we had to discuss difficult things she always made my child feel that she saw in them the lovely kid they are. I very highly recommend Dr Sen to any parent of a neurodiverse child.

Pure Sports Medicine - Kensington

Nutrition, Osteopathy, + 4 more

I went for a postpartum check up with Aisling Freir, who helped me obtain a better understanding of where I was at in my recovery and where I needed support. She gave me helpful guidance on c-section massage as well as easy floor exercises to remediate my ab separation. I also saw Camryn Roberts for reformer Pilates. She really helped me to engage my core again and to regain confidence and strength. Both were very kind and understanding of the mental and physical challenges that can arise following childbirth.

Miss Sarah-Jane Lam

Obstetrician & Gynaecologist

I honestly couldn’t recommend Miss Lam enough. From the very first appointment, she made me feel completely at ease — always kind, patient, and genuinely caring. Throughout my high risk pregnancy and delivery, she was a constant source of reassurance and calm, and I always felt safe in her hands. Thanks to Miss Lam, what could have been a stressful experience for me became a positive and special journey. I’m so grateful for her warmth, expertise, and support. I’ve already recommended her to friends and family.

Mr Jonathan Pollock

Plastic Surgeon

Mr. Pollock was very friendly and professional, clearly and calmly explaining his findings and diagnosis. His reassuring manner immediately gave me confidence in his ability to carry out any necessary procedure. He performed the procedure with the same professionalism, keeping me fully informed at each stage. The operation was a complete success, and the resulting scar is minimal. I am very grateful to Mr. Pollock for his skill in removing the lesion and his calm, reassuring approach throughout.

Mr Carl Hardwidge

Neurosurgeon

Mr Hardwidge performed decompression surgery to release the trapped sciatic nerve and ligament in my spine.This was a great success and relieved the pain in my leg and foot immediately.He explained the procedure to me thoroughly ,and answered all my questions and concerns. He is very patient ,compassionate and understanding.I was delighted with my treatment .Recovery has been excellent ,my scar is very neat and I can enjoy life again.

Mr Shakir Hussain

Orthopaedic Surgeon

I recently had a follow-up visit with Mr Hussain. He was pleased with how well my knee is healing after the surgery, which was reassuring to hear. Throughout the appointment, he remained professional yet warm-polite in his manner and lighthearted enough to share a few jokes that made the experience more relaxed. It was encouraging to see his confidence in my recovery and to leave the clinic feeling optimistic.

Mr Pinak Ray

Orthopaedic Surgeon

Mr Ray consulted and operated on my fully ruptured Achilles tendon. He was fantastic from the first visit onwards - very informative, clear about objectives and expectations, personable, and ready to listen and respond as needed. I really appreciated his positive energy and consistent approach and I had full confidence in him going into the surgery which was 100% successful. Very grateful to be under his care.

Newmedica Newcastle

So impressed by the proffesionalism at every stage.From the initial appointment to the procedure.Everybody had time to explain what was going to happen.Although I was nervous on the day I was soon made to feel confident and realsxed.The typed information is very good and the follow up phone call was appreciated Thank you Newmedica and Mr Shafiq and his team