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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Dr Sunday Ajayi

Obstetrician & Gynaecologist

nly negative was that I arrived on time, but the receptionist was being covered, when she returned she seemed to be in the middle of helping another patient on the phone ( I think) when she became available again another patient jumped up to speak to her before I was able to try to check in again. I arrived around 13.28, for 13.30 appointment so was already concerned about being late, but I wasn’t able to notify the receptionist of my arrival till around 13.50. I don’t believe this to be of fault of the receptionist, she did have someone covering when I arrived, but she informed me that she’d have to get the receptionist. My only note to have made it better would be to have a backup / secondary way to check in to not cause further delays. I was a bit reserved having a male doctor, just because of previous experiences where I haven’t been listened to and brushed off, but Dr Ajayi explained things very clearly and his manner, tone and knowledge made me feel a lot more at ease.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I had a total knee replacement and from start to present, I have been treated amazingly. All staff are amazing and simply brilliant at their job and in particular care of patients. Special mention to Salmon (Sal) who looked after me on the day post operation. he was superb, so helpful and patient. The team that looked after me immediately post op, were terrific, so kind and understanding. Mr Gillespie's pre-operating team were so reassuring especially when I was so nervous regarding the spinal block. Thank you to everyone for such superb care and attention. Although I was in tremendous pain post op, I can now reflect and appreciate who well I was looked after and especially the individual care and attention displayed by the team - very simply 'thank you'

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Nuffield Health Guildford Hospital

Urology, Weight Loss & Bariatric Surgery, + 46 more

I had an excellent experience at Nuffield Hospital Guildford. The hospital was very easy to find, and the reception team were welcoming and efficient. Check-in was quick, and within a few minutes I was seen by the doctor, which was impressive. The facilities were modern and spotless, with a comfortable waiting area and both hot and cold drinks available. The building itself feels contemporary and well maintained, creating a calm and professional environment. The staff were courteous, organised, and clearly experienced, which gave me confidence throughout my visit. Overall, a very smooth and professional experience from start to finish. I would highly recommend Nuffield Hospital Guildford.

Mr Neil Kukreja

General Surgeon

I’m incredibly grateful to my bowel surgeon for the outstanding care I received. From the very beginning, he was extremely informative, taking the time to explain everything clearly and making sure I understood each step of the process. His experience and expertise were evident throughout, and I felt completely confident in his hands. The surgery itself went exceptionally well, and the results have been truly life-changing. I cannot thank him enough for his skill, professionalism, and compassion. I highly recommend him to anyone looking for a surgeon who is not only highly knowledgeable but also genuinely committed to achieving the best outcomes for his patients.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Mr Omar Mulla

ENT Surgeon

Dr Mulla listened... fortunately he is up to date on my particular, rather ambiguous, condition. I get the impression that he keeps up to date with latest developments and findings in his field of ENT. If only I had been able to see him 18 months ago, I would have been sorted in just one consultation. He is very personable, professional, friendly and efficent (by that I mean he dictated his letter to my GP in front of me before I left my appointment). This was a moment when you feel the NHS is at its best.

Mr Elias Kovoor

Obstetrician & Gynaecologist

Dr Kovoor is as knowledgeable as he is a master at his work. My daunting reality that I needed a full hysterectomy at the age of 41 was something I dreaded. Thanks to Dr Kovoor both his bedside manner, ability to explain the procedure before during and after, put my mind at ease. He is one of the best in his field, and I can confirm this from my successful operation, which left me with no complications, great after care and scarring is very tidy and minimal. Thank you again Dr Kavoor.

Mr Sumit Midya

General Surgeon

My entire experience under Mr Sumit Midya has been exceptional. From the initial consultation to the day of surgery and all follow-up appointments, his clinical expertise, clear communication, and exemplary bedside manner were outstanding. His technical precision, calm reassurance, and meticulous attention to detail made the whole process smooth and stress-free. I am extremely impressed with his professionalism and highly recommend him for anyone seeking first-class surgical care.

Mr Hasan Al Chalabi

General Surgeon

Mr Hasan Al Chalabi was recommended to me via a relative who works at Chelsfield Hospital and through BUPA I was able to make an appointment to see him. I can see why she spoke so highly of him. Outside of his professionalism of explaining what was needed and the detail of the surgery (which I asked for) he was extremely calming, positive and just a really nice guy. He put me at ease with the surgery and took time to speak afterwards with a really nice manner.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

Unblocked Thinking

Coaching

Working with Jo has been transformative for my son. She brings together lived experience and exceptional communication, creating a space where he feels completely at ease and truly heard. Jo’s ability to guide him toward recognising his strengths has led to powerful moments of realisation and practical strategies that he feels ownership over. We’ve seen meaningful and lasting improvements in his wellbeing and independence as a result

Mr James Brewin

Urologist

Very impressed with all aspects of Mr Brewin's attention to detail in explaining everything to me in an easy manner that I could understand without blinding me with science. Compassionate and warm in all dealings - nothing was too much for him. Very helpful in later telephone consultations in explaining to my wife the treatment I had undergone plus the tests and medical support I would receive in the future.

Professor Rupert Bourne

Ophthalmologist

Professor Bourne obviously understood my anxiety over the problem with my right eye and explained everything very clearly. He also outlined the possible treatment that may increase the clarity of my vision. He invited my son into the latter part of the consultation so that he was also aware of the potential treatment. So thank you for your warmth and kindness during my visit with you.