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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Dr Matthew Robert Gibson

Radiologist

After seeing one doctor who was very much "your body will get used to it", so glad to find Dr Gibson who was more sympathetic to my symptoms. A few months (and two negative FNA's) later I have now had one session of RFA to shrink some annoying thyroid nodules. Early days, but fingers crossed symptoms will start to go away soon. Dr Gibson throughout has been very good, and has a very calm and nice way about him that puts you at ease when your not sure what to expect. All 3 procedures I have had have been well explained to me and I have been well looked after by him and his team of nurses, everyone very good at checking you are ok thoughtout too. He has also been very understanding and helpful regards my job situation and loss of Bupa cover. In the franticness of the Royal Berks Hospital (not there fault, just very busy!) his calmness helped settle my nerves and it was very much a case of anticipation being well worse than the procedure itself. Fingers crossed the procedure works for me, early days, but would definitly recommend it to anyone ahead of thyroid removal for anyone whos thyroid is working fine. I would recommend him 100%! (Although he was a little mean having a cup of tea with me just before the RFA when I wasnt allowed anything! But I'll let him off that bit)

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Arrived early Saturday morning for a small knee operation. Taken to my room by a lovely friendly porter. Was invited immediately by catering to make a choice of food from an excellent menu. Then seen by nurses, anaesthetist, surgeon, who all explained exactly what was going to happen, in a relaxing manner, giving me complete confidence in their care. I was soon taken to theatre by the lovely chatty nurse & porter, that had been with me from my arrival. They obviously had a happy working relationship, including me in their chat to make me feel more relaxed. The anaesthetist was lovely, chatting about Christmas whilst calmly letting me drift into sleep. I woke up feeling well & refreshed, taken back to my room for a cuppa & delicious sandwich. The nurses continued their careful monitoring of me & I was soon seen by the physiotherapist who explained about the importance of my post-exercise sheet & use of crutches. Then a visit by Mr Slack, my amazing surgeon that had previously done my hip replacement, who explained what he’d done, that all had gone well, discharging me to go home & it’s only early afternoon. My painkillers arrive, my home instruction booklet is completed, I can go home. What fantastic care from all the staff & medical team, many thanks to you all.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Dr Bivas Biswas

Obstetrician & Gynaecologist

Dr. Bivas Biswas has made me feel safe, heard, and cared for from the moment we first met, all the way through to surgery. His experience and confidence reassure you that you’re in the best hands, and his warm, friendly manner makes you feel instantly comfortable and at ease. The surgery itself went exceptionally well, and my recovery has been smooth and successful thanks to his skill, attention to detail, and ongoing support. I am truly grateful for the outstanding care I received, and I can’t thank Dr. Biswas enough for looking after me.

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

Mr Ian Hunt

Cardiothoracic Surgeon

My session with Mr Hunt was a very positive and, dare I say, pleasurable experience. I came in nervous and anxious. He calmed me down very smoothly and took me through the scan results in a professional and friendly manner. He answered my questions expertly and simply, helping me understand every single detail with relative ease. I left in a great mood, with my spirits uplifted. It was a very good session, and I felt well taken of by Mr Hunt.

Mr Steven McFarlane

Psychotherapist

Steven is an amazing therapist. He is empathetic and skilful. He offers a highly adaptive approach and gives rooms for whatever the I brought to the sessions. He offers EMDR, cognitive behavioural and talking therapy. Steven is focused on developing skills that can be used in the future. I would recommend Steven to anyone that is looking for an experienced and empathetic therapist.

Mr Simon Coleridge

Orthopaedic Surgeon

Mr Coleridge has provided an excellent level of care throughout my partial knee replacement journey, from initial consultation, to surgery, to aftercare. I am now 5 months post-surgery and my knee function is fully restored; I am hiking on Dartmoor again, which is a fantastic outcome! Thank you Mr Coleridge and the entire Nuffield Plymouth team for a first class patient experience.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

This time I had a video/Zoom call with my consultant. I have replied to previous questions according to my previous experiences when being seen face to face.. As always the Cleveland Clinic makes all medical situations as pleasant as possible …every question I had was answered completely and fully in “layman’s” terms.. It is reassuring to be a patient at The Cleveland Clinic.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

Was overnight stay at Ninewells Hospital in Dundee, all staff were very polite and courteous to myself and the other 5 people within the ward during my stay. The team were very attentive to each individuals needs, which made for a pleasant stay. Facilities were clean and if any ‘accidents’ occurred then these were addressed immediately to promote cleanliness in the ward

Dr Subramaniam Ramakrishnan

Gastroenterologist

Dr Ramakrishnan listened and worked quickly to understand the cause of the pain I was experiencing. He carried out diagnostic tests at pace and was really helpful in identifying the likely cause. He used his expertise, and the knowledge of supporting experts, to help confirm the diagnosis and the need for a review by a different medical field.

Mr Mujahid El-Deen

Orthopaedic Surgeon

My visit to Nuffield Chesterfield Hospital Clifton Bristol was all very good - after filling in questionnaire form I was seen within 20 minutes around my appointment time and the consultant was very clear and concise about treatment and diagnosis and an operation appointment was booked quickly . Very happy with overall experience

Mr Anoop Anugraha

Orthopaedic Surgeon

Mr Anugraha has been so great with the care of my Mother.Her leg is now so much straighter as good as he could get it since her knee surgery.Her walking is so much better and out of the pain she was in.She now wants the other one done.I can only say from experience what a brilliant consultant and surgeon he is

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

1 had a an appointment with Dr.krkovic yesterday i was very worried about my health conditon,when i met him, he explained me very well about my current condition ,risks &benefits of the treatment and he supported me very well with a handsome smile ,i am so staisfyed he is a brillaint dr.