Find your trusted Doctor

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Miss Theodora Pissanou

General Surgeon

I recently had my gallbladder removed by Miss Pissanou after seeking her for a second opinion. From the very beginning, she was thorough, honest, and incredibly reassuring. She advised that while gallbladder removal was necessary, I should first prioritise a cyst on my kidney. She immediately referred me to an excellent surgeon who successfully removed the cyst, which unfortunately turned out to be cancerous. I am extremely grateful for her judgement and prompt action, which made all the difference. When it came to my gallbladder operation, Miss Pissanou was exceptionally informative, taking great care to explain all the risks and ensuring that both my wife and I fully understood the procedure. The surgery itself was very successful, and my recovery was remarkably quick. I cannot recommend Miss Pissanou highly enough for her professionalism, expertise, and outstanding patient care.

Nuffield Health Brentwood Hospital

Anaesthetics, Audiology, + 35 more

My experience with Nuffield Health was excellent from start to finish. The whole process was smooth, well organised, and reassuring at every stage. The staff were professional, friendly, and genuinely caring. From reception through to the clinical team, everyone made me feel comfortable and well looked after. Communication was clear, appointments ran on time, and I always felt informed about what was happening. The facilities were clean, modern, and well maintained, which added to the overall sense of confidence and professionalism. The care I received was of a very high standard, and I felt supported throughout. I would not hesitate to recommend Nuffield Health to anyone looking for high quality healthcare delivered with kindness and professionalism.

Dr Omar Cummins

Psychologist

Working with Dr. Omar was a truly different experience from the therapy I’ve had in the past, and I am deeply grateful for the positive impact he's had on my life. I began seeing him for anxiety, and from the start, it was clear he brings real experience and genuine care to his work. He listens attentively, remembers important details, and asks the kind of questions that made me reflect, which led to real breakthroughs. I never felt rushed, instead, I felt supported and expertly guided when needed. Throughout our sessions, Dr. Omar has equipped me with practical techniques and tools that continue to help me navigate my anxiety and handle situations more calmly. I’m so thankful for the experience and the meaningful progress I’ve made under his care.

Mr Padmanabh Phaltankar

Orthopaedic Surgeon

I was recently referred to The Alexandra hospital as an NHS patient for a left hip replacement. I was very nervous as I have a rare genetic condition called 'Nail Patella Syndrome' which affects my bones and my previous, right hip replacement was complicated when my femur broke during surgery. Mr Phaltankar was wonderful. He explained everything to me and was a real gentleman. The surgery was a huge success using a different, smaller prosthetic. I would highly recommend Mr Phaltankar. I cannot thank him enough for sorting out my very painful left hip. I would also like to add that being at 'The Alex' for this surgery was a fabulous experience. The care I received throughout was second to none. I could not have received better care.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Dr Peter Cowburn

Cardiologist

I had an extremely worthwhile appointment discussion with Dr Cowburn regarding my progressively deteriorating condition and the reasons for same. Dr Cowburn checked me out, including ECG, reviewed potential options and we agreed a plan to move forward, Dr Cowburn will also investigate the potential for me to participate in a forthcoming 'blind' trial of a new drug for mitigating the effects of long-termm heart failure. As always, it was a pleasure to see Dr Cowburn, I am very happy with the care he provides and his 'to the point but friendly' approach.

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I attended tonight for a scan of my hands with Dr Patterson. On arrival I was welcomed at reception, checked in quickly and asked to take a seat in the waiting room. Breda then came out and called me to attend the consultation room, introductions were made, and Dr Patterson then performed my scan, he was professional, and provided information relevant to my condition. The whole consultation was a pleasure and demonstrated the significance difference a private company can make to a struggling NHS. Thankyou both again for such a positive experience.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

My second visit to Clinic and Dr James Thing. This time for issues with ankle. Dr Thing asked questions regarding the ankle and a few exercises to ascertain problem areas and carried out ultra sound and explained this to me. Best option forward was injection which was pain free and advice on what to watch out for etc. Also recommended a follow up with podiatrist at portobello too. Great service for start to finish special mention to Luvena who was most helpful and professional.

Practice Plus Group Hospital, Birmingham

General (Internal) Medicine, General Practice (GP), + 5 more

I recently attended this hospital and had such a positive experience. Every single member of staff I interacted with was incredibly kind, professional, and reassuring. They really took the time to listen and made me feel comfortable and cared for throughout. The hospital itself was spotless and very well maintained, which made a big difference and helped me feel at ease. Thank you to all the staff for your hard work and compassion — it truly shows.

Mr Rhys Thomas

General Surgeon

Mr Thomas explained everything very clearly so that I knew what procedure he would undertake. He ensured that I was comfortable with what he proposed and checked my understanding. On the day of surgery he explained again what he proposed to do and then later that day, checked in with me and told me how things had gone. On my post op visit he examined me and we discussed recovery and next steps. I was very happy with the care Mr Thomas provided.

Mr Reshid Berber

Orthopaedic Surgeon

Mr Berber as always listened, was very clear in what he was saying and what he had done. He always checked i understood everything or if i had any questions. The examition was thorough and he explained what he was doing and what he found. What the next steps could be if i needed them but i have never felt pushed into any treatment. Mr Berber has always shown compassion to what i was going through and never dismissed anything i said or was feeling.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The care shown by the whole team, from the Anaesthetist, Consultant, Theatre team, Nursing staff, to the lovely ladies who delivered tea and biscuits, was exemplary. I felt very cared for by everyone who was part of my admission, which made a stressful experience so much easier. A particular shout out to the lovely Donna, who went above and beyond with her kindness and support. Thank you Spire, you felt like a very safe pair of hands.

Ms Jennifer Warwick

Speech and Language Therapist

Jennifer Warwick is one of those people you never want to lose once she's entered your life! She has been instrumental in the progress of our daughter's speech, not just because she is so experienced and knowledgeable, but because she truly tailors the sessions and connects with our daughter (who incidentally loves it when she has her sessions because they are so much fun!). We couldnt recommend her more.

Miss Sanjay Kumari

Obstetrician & Gynaecologist

Miss Kumari was very thorough and detailed when it came to my surgery, as someone who has bad white coat syndrome she made me feel at ease and always pushed for me to be able to complete my surgery and have faith in myself! I couldn’t have done it without her! My recovery after surgery has been amazing and she has always been there to answer any questions! I’d highly recommend!!