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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Mr Sid Goel

Ophthalmologist

Overall, the journey for this process was simple. An initial visit to see what my eye sight was like and what procedures were available to me. I believe due to job related issues that I had to have LASEK. An appointment date was set up to have the procedure done. On the day. I arrived at location in HRI and was kindly directed by staff members to a closed off area of the wing where the equipment was, I was met by Mr Goel and two nurses who went over the procedure with again and explained everything that was going to happen in a simple way. The procedure itself took about 15 minutes and most of that was waiting for numbing drops to work. I didn’t feel a think when the actual procedure took place. After the procedure I have had multiple check ups, some with some hiccups due to the medication that was prescribed after but that was due to how my eyes were reacting to them. Steroid drops caused pressure issues in my eyes. After stopping using them I had no problems at all. I was off work for about a month with LASEK, although again, given a different job role could have probably gone back to work sooner. I’m now 6 months post surgery and my last eye check and appointment revealed that I have better than 20/20 vision now. Which I am buzzing about. The only issue I have with is some glare In the evening from car lights, but before the procedure I was informed that this is a minor side effect of it and tbh, I can deal with it and it very minor. Overall, Mr Goel and his assistant have been friendly, kind and extremely knowledgeable in there field of work. I spent some time before the procedure mulling over different options but I can happily say that Mr Goel was the correct option. If you have any doubt about who to chose for this eye procedure / surgery. I would 100% recommend Mr Goel.

Mr Janos Patko

Orthopaedic Surgeon

I would like to thank, not only Mr. Patko and his surgical team, but all the nursing staff, for the amazing care and thoughtfulness I received from them all when I came for a new hip replacement at Methley Spire.. I have been in pain with my right hip for nearly 5 years in all, my family continually tried to persuade me to have something done to alleviate the pain and discomfort. In a nutshell, I was afraid, hospitals have always been a fearful place to me. Eventually, the pain and the disability it was creating in my life, gave me no alternative but to seek help. I was referred to see Mr. Patko and discussed my situation, he put me at my ease, answered my fears and anxieties, and I was happy to be put on the waiting list. I am 9 weeks into my recovery period. Still attending Methley Spire for physio and follow up appointments during that time. I could not have been more cared for whilst I was in Methley, from the household staff, catering team and up the ladder to the nursing staff and specialist. I feel they are all Angels in disguise, and now I look back, how stupid I was to be so fearful, Thank you all.

Thompson & Hardwick Optometrists

Audiology, Ophthalmology, + 1 more

Truly Exceptional After experiencing pain from my new hospital contact lenses I was able to book an appointment with Drew far sooner than my Hospital would see me. Drew very quickly determined that ill-fitting lenses were causing Conjunctival Prolapse and advised how best to proceed. Essentially the lenses used by my Hospital were not appropriate for my eyes and, since the Hospital will not use alternative lenses, Drew was able to fit and supply better lenses. These new contact lenses give excellent vision and comfort, even though I have a particular eye condition which makes it very difficult to fit contacts, despite lenses being the only solution for me. Thank you Drew and Team!

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Mr Jamil Ahmed

Plastic Surgeon

Mr Ahmed performed my Breast Reduction surgery and I couldn’t be happier with the entire experience. From the first consultation, he was patient, thorough, and honest about what I could expect. The clinic staff were efficient, and I always felt well cared for. My surgery went smoothly, recovery instructions were clear, and my follow-up appointments were never rushed. The results look amazing and exceeded my expectations. I’m very grateful for the care I received and would absolutely recommend Mr Ahmed to anyone considering this procedure.”

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Disabled parking wasn’t available at the car park for the Diagnostic Centre or at Outpatients at the main site. In fact, there were no spaces for anyone to park. Although I arrived at the car park in good time, being unable to park meant I had to drive around until I found a spot to park on the street, the very thing that Kingsbridge is advising patients not to do. The onus should be on Kingsbridge, not the patient, to have planned adequate patient parking before offering private patient services.

2Me Clinic

Sexual & Reproductive Health, General Practice (GP), + 4 more

I recently had a consultation with Dr Anne to discuss hormonal treatment for endometriosis. From the first phone call, she listened, asked the right questions and showed warmth and empathy. Our face to face consultation was exactly what I needed - educational and reassuring, with a clear action plan that we decided together. Dr Anne spent so much time really listening to me and I felt very safe and in the best hands. I’d recommend her to anyone.

Dr Arif Aslam

Dermatologist

Dr Aslam did Mohs surgery on my nose and I could not be more happier with the result. From the moment I first met him I knew he would do an amazing job. My local nurse removed the sutures and even she commented on how fabulous his stitching was. She told me it was the neatest she had ever seen. Now you cannot even see the scar. I am very happy and would not for a moment hesitate to recommend him for Mohs surgery. He is simply the best.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Mr Hasan Al Chalabi

General Surgeon

I really appreciate how I felt so closely listened to, my concerns acknowledged and my issues taken seriously. I also really appreciate Mr Al Chalabi's understanding of my strong desire to eat healthily and exercise. He was very thorough and proactive in identifying next steps and I felt massively reassured that he was on my side in dealing with this gut issue!

Mr Andrew Tatham

Ophthalmologist

I had complete confidence in Mr Tatham. His explanations were excellent, clear with sufficient detail, which allowed me to make an informed decision about my chosen lenses. The surgery itself was straightforward and painless with every effort made to reduce my anxiety. All staff were friendly, professional and helpful.

Mr Robert Marshall

General Surgeon

Very positive experience with my hernia repair surgery. Mr Robert Marshall was kind and professional and explained everything clearly. I got my surgery done within less than three weeks after the initial consultation, which was also quickly arranged. The recovery was smooth. Truly grateful for the care I received.

Butterfield Osteopathy

Osteopathy, Paediatrics

Bella has been thoroughly professional, friendly, and wonderfully explanatory and communicative regarding my ongoing therapy. The therapy itself has, over the course of the year , with the change in symptoms and developments in the treated condition, has been extremely helpful and faultlessly carried out.

Miss Lauren Thomson

Orthopaedic Surgeon

Lauren was fantastic. Everything was shown to me, clear explanation is words that I could understand. She is very friendly, The surgery went as it should and I am very pleased I had this done. My pain is virtually none existing. I can walk without pain. Never put off having surgery that needs doing,

Sarum Urology

Urology

Very impressed with every aspect from the prompt attention from Nicky Orchard all the way to all the pre operation, operation at New Hall and post operation appointments with Mr Brewin. Also very impressed by the attentive care given by all the nursing staff whilst I was at New Hall.