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Dr Nigel G Stephens

Cardiologist

I identified Dr Stephens as someone who might be more suited to my age and sporting interests than my previous cardiologist. The difference in approach was like chalk and cheese. Dr Stephens explained the hunch he had, was willing to share surprise that a key test had been overlooked, it was arranged quickly and delivered professionally by what seemed a very experienced and knowledgeable team at Northwick Park (Mary and colleague). The results accorded with the hunch and were extremely good news. This was against a backdrop of having been advised to do three months detraining, not easy for me but doable if necessary, but without any real assurance that it would lead to a diagnosis. Twenty seven days of booked holidays cancelled with deposits refunded, the prospect of beta blockers for a protracted period, not able to give blood, not possible to continue with my previous travel insurer and always with the doubt in my mind that there may be an undiagnosed significant heart issue. I was amazed by the clarity with which the advice was given, the quality of the advice, the personableness of Dr Stephens and the speed/clarity of the communications. after the two appointments. I got lucky in being given enough info by a friend to take the decision to get myself seen by Dr Stephens. The experience has truly been life changing and I can't think of any other way of describing it. To say I am extremely grateful is a total understatement. I was also impressed by Libby and others in the administration team at Maidstone who seemed to handle everything efficiently and slickly. Overall, entirely faultless and massively impressive. Thank you so much (and see you in a year's time!)

Mr Marc Laniado

Urologist

Marc and his whole team at Sage were fantastic from beginning to end throughout the whole process. Once it was identified I had a problem with my prostate which needed to be addressed, the Sage support team quickly kicked in and started the process. The initial face to face meeting with Marc was first class, which put both myself and my wife at ease. This was followed up with a detailed breakdown of my status and required next steps. There was a very tight window for him to operate before Christmas; but this was dependant on the scan images being made available as very short notice. His team were tireless in their pursuit of the images form the NHS. Only because of their diligence were the images were delivered in a timely manner to Marc and the hospital. On the day of the operation I was visited by Marc and the anesthetist prior to surgery, which was a great success. I was seen again by Marc the following day and then allowed home later that day. All of the team who looked after me were outstanding and did a great job. The post surgery follow-up and care has been equally good. His team are always available and I have seen Marc twice post- operation. His guidance, support and professionalism has been outstanding. As well as being a great surgeon Marc is empathetic to the mental and emotional toll that a cancer diagnosis and surgery take. For me he is at the top of his game in this field and I have no hesitation in recommending him to anyone in a similar position.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Deanbrook Practice

General Practice (GP)

1. We were wrong footed by the entrance barrier, but luckily another patient was close to the entrance button. 2. Parking was tight - we had to park in the radiology section, but hoped that would be ok. 3. The surgery was wonderfully light and airy and spatially arranged in such a way that each patient could have space and privacy. 4. The staff i have spoken to on the phone were immensely welcoming and efficient, as were the ladies on the desk on arrival 5. The loos were wonderfully clean and airy. 6. Dr. Johnstone was most welcoming and sympathetic. I can't make the next step work, which is to review Dr. J. On only one visit, my experience was very positive. She was clearly listening to what i was saying, and made a very quick referral, for which I am very grateful.

The National Heart Clinic

Cardiology

Dr Lo Monaco places empathy at the heart of his practice. He sees you as a fellow human first and has the soul whispering skill of knowing intuitively how to put you at ease. This is combined with exceptional domain expertise in cardiology. He cheerfully communicates this expertise with authority and compassion. In each of our consultations, I have felt seen, heard and loved. When you realise you have a heart problem, the anxiety can become immense and make matters worse. Hand on heart, Dr Lo Monaco has not only shown me a path to improved heart health but also from day one removed the fear from the process. Thank you Doctor.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Dr Suhair Shebani

Cardiologist, Paediatric Cardiologist

We feel very honoured to have Dr Shebani as our Daughters Cardiologist, she has been with us on the full journey from fetal to present (16years) As a parent having a child with a heart condition it can be very daunting. We have received the best care possible and Dr Shebani truly has been outstanding in her presence, care giving, explaining everything to us in a way we all understand. Making sure our daughter has the best care and we trust her whole heartedly . My girl would not be the girl she is today without her. As a family we cannot thank Dr Shebani enough and she is a credit to the NHS.

Mr Giulio Garaffa

Urologist

Mr Garaffa is the consultant, who performed a urethral dilatation on me. At my last appointment, he suggested using a steroid application, which might alleviate the pain for my regular self dilatation. It has worked wonders, making it far easier and almost pain free; would that I had met him years ago. This has made my future more hopeful. Mr Garaffa is a delightful man, unassuming and clearly talented. You just know he really cares for you. NO EGO HERE! The Whittington Hospital is blessed to have him in their employ. John W.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Having been for a much longer and more complicated surgery, a year ago, I already knew that I would be in good hands for this, more minor procedure. The staff as so attentive and friendly, it was lovely to see most of the same familiar faces and to be remembered by them. Everything is exceptionally clean and I felt very well looked after, my consultant saw me before and after the procedure and kept me well informed. The anaesthetist also explained everything that would happen, answering any questions.

Clarity - Stevenage

Gastroenterology, Ophthalmology

I had eye sight check, 14/1/2026 a cataract was found, referral to Clarity made.Same day call from Clarity appointment made for 26/1/2926. Appointment for surgery made for 05/02/2026. Attended and I wish to bring to your notice that I was firstly dealt with by Leon who was excellent. The operation went very smoothly. Sight the next morning was very slightly blurred. I was impressed at the service supplied by Clarity from beginning to end has been excellent and I would highly recommend Clarity.

Dr Sonal Singh

Dermatologist

Dr Singh was very empathetic and immediately put my daughter at ease. I have never seen her speak so openly about her acne with anyone except her Mum! Dr Singh's explanation of the different treatment options were very clear, and she explained very clearly why she had chosen one over the other. She also followed the appointment up, checking in with us to see how the treatment is going. I would have no hesitation in recommending her to other parents of teens with skin problems.

Transform Health

Physiotherapy

After seeing many people with regards to my 30 year back pain/nerve problems with no to little success, i can honestly say that Neil has been the best ive ever seen his help and knowledge has helped me unbelievably i am so much more confident than ive ever been and now hopefully have the tools to keep me on the right track moving forward i cannot recommend him enough he has given me so much more confidence So Far so good thank you

Dr Nora Ng

Rheumatologist

Dr Nora Ng is very professional and goes the extra mile. Her specialist area is radiology, but I found (unusually with much modern medicine) that she is also able to think outside her own specialist area in looking for explanations and possible diagnosis, rather than only ruling things out. This is invaluable and beyond one can expect from many practitioners (other than at basic GP level). She comes highly recommended.

Mr Chatenya Chauhan

Orthopaedic Surgeon

Hand no 2 and well , the man is a machine. It was a lot tougher when operating but ,10 weeks on and the left is bk to round 75% . I can’t fault mr chauhan. First class. Not only this man but all of the staff encountered on both occasions. Mr chauhan and his team has given me my hands back! Forever grateful and thankful to have such an incredible team and just such lovely people at this hospital. Thankyou !

Dr Pankaj Kumar Agarwal

Ophthalmologist

I was looked after very well by Dr Agarwal and his team. From the start I felt confident and comfortable with them and less nervous. Their professionalism and calm attitude was impressive. I would like to thank the Doctor for his skills and the team generally for their kindness and thoughtfulness in dealing with me. In all the whole experience was very positive and I felt safe in their capable hands.