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Professor Sagar Doshi

Cardiologist

Nobody looks forward to a heart operation and I was certainly nervous as I arrived 30 minutes late due to a traffic jam at the QE main car park. The receptionist was cool and just told me to wait. When the porter arrived to take me to my room, the personnel interface changed to friendliness and quiet authority for the duration of my stay. As the process unfolded every new person was friendly and smiling. I met Prof Doshi for a final briefing at which he told me that due to my low pulse rate, the chances of needing a pacemaker during the procedure were 1 in 4. I remember very little of the procedure in the operating theatre though astonished by the visible technology. When I became more conscious of events, I was on a bed in the ICU unit. I can then only describe my feelings as totally subservient to the warm people attending me and feeling extremely relaxed. The degree of attention was extremely confidence building. Prof. Leyva visited me to explain that a pacemaker had been fitted during the operation though I hadn't previously researched the implications of that. In the next 24 hours, I must have had twenty different people attend me and all behaving in the same friendly professional way and rebuilding my own confidence. The physio took me from my bed for a walking and stairs test and pronounced me fit to go home. When I was asked to order some lunch prior to discharge I was invited to have my wife also join me for lunch which was a nice way to end my stay. I was surprised at my own feeling of normality walking to the car park only 30 hours after arriving and having undergone a serious operation which only a few years ago would have required an extensive stay in hospital. On my return home and back in my study I was able to relax and share with my wife the discharge notes and recovery regime. I write this five days after the operation and now into 3 ten minute walks a day which I am finding easy to do without any breathlessness. As I work towards full recovery, I will probably look back forgetting the anxiety of the time and think only with gratitude of those remarkable people and the amazing work they do. Paul T

Mr Rishi Sharma

ENT Surgeon

Excellent. I had a fully blocked nose and total loss of smell for about 3 years. Rishi was convinced he could transform my quality of life : I’d have been happy being able to breath properly again. Day surgery followed which cleared out all the pollips and disease. The transformation was extraordinary: instantly I felt less heavy headed and the sense of smell gradually returned. Need to take things steady for 2 weeks following surgery: recovery followed the exact ebb and flow as advised by Rishi. Alongside the return of smell, the sensation of taste was a revelation and I really began to enjoy rediscovering the intensity of flavours: I recall well the depth of flavour from a cup of coffee that really surprised me. Sadly my sense of smell fell away. The had picked up some form of biotic reaction a month later. I called Rishi who assured me that we could get the smell back - that we should press on with a course of antibiotics stating that i would give up on my sense of smell before he did - we have kept at it and am very pleased to report that 3 months later I have fully restored smell and taste: the simple waft of woodsmoke whilst walking outside is just one example of how much quality of life can be gained by sticking at it. Am very pleased.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

Spire St Anthony's Hospital

Allergy Medicine, Cardiology, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

Dr. Omer Ahmad

Gastroenterologist

During consultations, Dr. Ahmad patiently and kindly listened to my symptoms, provided explanations regarding potential causes and created a clear investigation plan. He also dealt patiently with all my questions (they were plenty!). Regarding procedures, so far have I seen him for colonoscopy which was arranged promptly. It went smoothly and Dr. Ahmad found one polyp which could have easily been missed. At the times when one's feeling unwell, and just wants to get better, the patience, reassurance and empathy really make a huge difference. This is precisely why, apart from his great expertise, I would wholeheartedly recommend Dr. Ahmad.

Mr Zacharia Silk

Orthopaedic Surgeon

I have no words to truly express how wonderful Mr Silk is. Not only his professionalism as a surgeon but also his ability to explain everything in detail and have the time to really make his patients feel at ease. As a parent of a teenage daughter he really understood what are anxieties and concerns were and he spent time to consider all of this. Mr Silk is a credit to his profession and to the hospital and we could not thank him enough for all his support through our daughters journey.

Mr Haitham Hamoda

Obstetrician & Gynaecologist

This relates to a follow-up consultation. Once again, Mr. Hamoda was clear in his explanations in terms of the course of treatment that he had recommended in our previous consultation and the purpose of the follow-up was to see what my considerations were. We discussed my options and I left feeling more positive in terms of the way forward and that I was in the hands of an incredibly experienced and knowledgeable professional. Thank you.

Dr. Matthew Ryan

Cardiologist

I was recently referred to Matthew for some suspected heart-related issues, and I cannot recommend him highly enough. From the moment the consultation began, he was incredibly reassuring. He took the time to explain everything in a way that was easy to understand, which really helped settle my nerves. I felt completely at ease throughout the entire process and left feeling confident in the next steps for my care.

Paediatric Diagnostics

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

On arrival we were greeted by a lovely nurse and put at ease. She took Jessicia's weight and height and seated us in the waiting area. Dr Majeed Jawad was lovely as ever with Jessica. He is very caring and has a brilliant bedside manner. He is very professional and thorough and listens to our concerns/questions too. Many thanks again to all the staff at Paediatric Diagnostics.

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Dr. Rebecca Jacques

General Practitioner

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

Mr Shashank Gurjar

General Surgeon

From the very first consultation through surgery and recovery, I felt completely supported and confident in my care. Mr Gurjar was professional, kind, and took the time to explain everything clearly. My results exceeded my expectations, and I’m truly grateful for such an excellent experience. I highly recommend Mr Gurjar to anyone considering treatment.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

Jackie and her team have been absolutely fantastic. I developed gum pockets during pregnancy, and she took the time to listen to my concerns, answer all my questions and make sure everything was okay. I felt heard, cared for, and confident in the high quality treatment I received. Highly recommend her.

Nuffield Health Edinburgh Hospital

Cardiology, Dermatology, + 9 more

The reception area felt a bit stark, chairs arranged around the walls, tv on the wall, all very open. Pleasant reception staff. Waited literally a minute before being called. The nurses were lovely, friendly and approachable and explained tests etc. Another very short wait to see the consultant.

Freedom Vision - Chester

Ophthalmology

IIt does not present as a hospital, it is a clinic. Pleasant waiting area. Coffee and biscuits on tap. No piped music is a bonus!.. The only thing negative is being called forward to just wait in yet another area. I would prefer to be called and go straight for testing..

One Heart Clinic Harley Street

Cardiology, Imaging (Scans)

Every staff member I interacted with including the alliance staff as well as one heart clinic were friendly and polite. The waiting room is comfortable, tea, coffee, biscuits available so my companion was able to wait whilst I had the various tests.