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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Dr Joseph De Bono

Cardiologist

Before my 1st appointment with Dr. De Bono, I spent many months unable to get a diagnosis for my heart arythmia. I was very symptomatic and really anxious. Dr. De Bono finally diagnosed me and started me on a treatment plan. He took the time to explain everything to me and asnwered all my questions. He was very thorough and professional. I felt so much better after that appointment. As time went by, the treatment plan needed adapting and once again Dr. De Bono took the time to explain my options, one of which was an ablation. Again, I was very anxious but he took the time to explain all the pros and cons and risk factors. Fast forward, I had the ablation and the care I received was wonderful. I have recovered and now feel I have my life back.

Mr Mark Farndon

Orthopaedic Surgeon

I have had several operations under the care of Mr Farndon over the years and I have recently undergone a full knee replacement under his care. Mr Farndon is very professional, caring and always has time to listen to your concerns. Mr Farndon came to see me after the operation explaining everything to me and also visited the next day. All the staff at the Duchy were efficient and caring. With the expertise and continual care by Mr Farndon and his team I am on the road to recovery and I would certainly recommended Mr Farndon as I have already done to family and friends.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Dr Matthew E Faircloth

Cardiologist

I saw Dr Faircloth this summer because I was anxious about chest sensations and worried about an arrhythmia. I felt I might be wasting his time, but he didn’t make me feel like that at all. Although my tests were normal, he was kind, engaged and genuinely reassuring. He took my concerns seriously, explained everything clearly, and put me completely at ease. I felt listened to and left confident that my heart is healthy. I’m very grateful for his care.

Dr Kajal Patel

Dentist

Kajal is an amazing practitioner who I felt very safe with knowing she is also a highly experienced dentist used to giving very accurate injections. The clinic is lovely. Everything is spotless and very comfortable. The treatment itself is painless and super quick and Kajal is great at making you feel relaxed and pampered. I am amazed at the results and will definitely be coming back for a repeat of the treatment I received.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at SkinHorizon Clinic for hair loss treatment. I completed three courses of microneedling with exosomes and the results have been outstanding—visible improvement in hair density and overall scalp health. The team is professional, knowledgeable, and truly attentive throughout the process. I highly recommend SkinHorizon Clinic to anyone seeking effective and advanced hair loss solutions.

Dr. Arindam Das

Paediatrician

I had an appointment via phone with him and he made me feel very comfortable and he spoke to me kindly and in a way where I could understand him nicely, he gave me great advice on how I can improve my situation and even spoke nicely to my mother, helping her and even speaking to her in her mother tongue so she could understand everything in the most best way. Thank you for this great appointment.

Dr Kasia Owczarczyk

Oncologist

Dr kasia was full of smiles all through my appointment with her. This Made me very relaxed about my diagnosis. She offered me her listening ears and provided all the explanations I needed which has greatly allayed all my fears. She was very professional and compassionate in her discussions with me. I left Dr kasia's office very very happy and looking forward to seeing her again.

Deanbrook Practice

General Practice (GP)

I saw the GP within an hour of calling. GP was friendly, confident and extremely competent. I was able to discuss the medication options and I felt part of the process in a very positive way. I cannot recommend the Practice highly enough. Within 2 hours of seeing GP, collecting the prescription and taking it I felt relief and felt on the road to recovery. Thank you

Mr Will Poole

Orthopaedic Surgeon

I felt in good hands when having my hip replacement operation and was was very well looked after before and after the operation. My one criticism was that ,having met my consultant the day after the operation, the following up meeting was 7 weeks after the day of the operation. An earlier meeting after , say, 4 or 5 weeks , would have been very beneficial .

Dr Adam Simon

General Practitioner

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Allergy Centre of Excellence

Allergy Medicine, Diagnostics & Testing, + 2 more

Wonderful experience at ACE, where my son has been attending OIT appointments. The centre is welcoming and full of books and toys to keep us entertained through the appointment. The staff are knowledgeable and kind, we feel very lucky to benefit from their experience. Most importantly, the treatment seems to be working!

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

I have no issues with the Hospital or, importantly its Staff. Right from arriving and registration through the receptionists, waiting area,/areas to the point of consultancy, everybody, irrespective of their particular role, were very helpful and friendly.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Clinic is well organised. Minimal waiting for each aspect of the appointment: initial sight test with eye drops and photographing of back of eyes, then seeing Consultant for treatment decision, through to actual treatment carried out.