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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

I had a wonderful experience at Dr. SW Clinic during my pshot treatment . From the moment I walked in, the staff were welcoming, professional, and attentive. The clinic itself is clean, modern, and very well organized, which immediately made me feel comfortable and confident in their care. A special thank you to my patient advisor, Hiba, who was absolutely amazing throughout the entire process. She was kind, knowledgeable, and incredibly supportive. Hiba took the time to answer all my questions, explain everything clearly, and make sure I felt reassured every step of the way. Her professionalism and warm approach truly made a difference in my experience. I highly recommend Dr. SW Clinic to anyone looking for excellent care and outstanding patient support. Thank you again to Hiba and the whole team!

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

Mr Mohammad Adeel

ENT Surgeon

I was a bit nervous on this surgery because of other people’s stories but my experience was so smooth! Everyone was lovely and explained it so clearly to me, the surgery was so quick and I’m barely in any discomfort, and more importantly during the surgery Mr Adeel made sure to watch my teeth (veneers) which was a lovely touch as working in that area both the surgeon and anaesthesiologist it’s very difficult I can imagine! But to still take the time to be careful around them which was another worry of mine so all round cannot fault the surgery or the entire experience. Thank you Mr Adeel and the team for looking after me so well!!

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Doctor Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

I had an excellent experience at The Wellington Hospital. From admission through to discharge, the professionalism of the staff was consistently outstanding. Everyone I encountered was courteous, attentive, and highly organised, which made the entire process smooth and reassuring. The hospital itself is exceptionally clean and well maintained, reflecting the high standards of care provided. Overall, the quality of service throughout was first class.

Mr Iain McLaughlin-Symon

Orthopaedic Surgeon

I have always found Mr McLaughlin-Symon very pleasant, professional and easy to talk to. I value his opinions and advice. This visit was a follow-up appointment after surgery on my finger in which I was discharged. I would like to say that his whole team have been excellent during my treatments. On this occasion, he was also able to advise me regarding another issue, which will need treatment.

Miss Despina Mavridou

Obstetrician & Gynaecologist

I had a truly wonderful experience at my women’s health appointment. Every member of staff, including the doctor, was caring, supportive, and incredibly respectful. They were responsive to my needs, took the time to listen, and made me feel genuinely heard, seen, and believed. It was such a reassuring and positive experience, and I’m really grateful for the compassion they showed.

Mr Andrew Diver

Plastic Surgeon

I recently had an eyelid procedure performed by Mr Andrew Diver and am delighted with the results. He was professional, reassuring, and very clear throughout the process and the follow up. The outcome looks natural and has very successfully resolved the issue. The staff were friendly, efficient, and genuinely caring at every stage. I would highly recommend Mr Diver and his team.

Miss Mez Aref-Adib

Obstetrician & Gynaecologist

Dr. Mez is incredibly supportive and always takes the time to explain everything in clear, straightforward language, making sure you feel fully informed and at ease. I had a very positive experience during my surgery under her care and felt confident throughout the entire process. I wouldn’t hesitate to recommend her to others.

Dr Bav Shergill

Dermatologist

Dr Shergill was very personable and understanding of my condition. As it happens, I was assessed as not needing surgery and Dr Shergill made a refund immediately. I will certainly be happy to consult Dr Shergill should I need any dermatology services in the future

Dr Rachel C Jones

Psychiatrist

Dr Jones always takes into consideration my preferences as opposed to just prescribing me with a higher dose - even though she truly believes that is what will work for me, I prefer to gradually build up, and she is very accommodating and respectful of that.

Mr Liam Stapleton

Podiatrist

Came in for an appointment for a consultation, was very quick and efficient with everything, even did my surgery at the same time making the process a lot easier, explained everything very well and made you feel very comfortable even during the procedure!