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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Dr Nigel G Stephens

Cardiologist

I identified Dr Stephens as someone who might be more suited to my age and sporting interests than my previous cardiologist. The difference in approach was like chalk and cheese. Dr Stephens explained the hunch he had, was willing to share surprise that a key test had been overlooked, it was arranged quickly and delivered professionally by what seemed a very experienced and knowledgeable team at Northwick Park (Mary and colleague). The results accorded with the hunch and were extremely good news. This was against a backdrop of having been advised to do three months detraining, not easy for me but doable if necessary, but without any real assurance that it would lead to a diagnosis. Twenty seven days of booked holidays cancelled with deposits refunded, the prospect of beta blockers for a protracted period, not able to give blood, not possible to continue with my previous travel insurer and always with the doubt in my mind that there may be an undiagnosed significant heart issue. I was amazed by the clarity with which the advice was given, the quality of the advice, the personableness of Dr Stephens and the speed/clarity of the communications. after the two appointments. I got lucky in being given enough info by a friend to take the decision to get myself seen by Dr Stephens. The experience has truly been life changing and I can't think of any other way of describing it. To say I am extremely grateful is a total understatement. I was also impressed by Libby and others in the administration team at Maidstone who seemed to handle everything efficiently and slickly. Overall, entirely faultless and massively impressive. Thank you so much (and see you in a year's time!)

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Mr Mudussar Abrar Ahmad

Orthopaedic Surgeon

Dr Mudussar Ahmad, is an experienced and genuinely compassionate surgeon. Throughout my treatment, he was consistently informative and took the time to explain everything clearly during each appointment. He was always considerate of my recovery and how I was feeling, and he never rushed me. He was happy to explore options further when needed and made sure I understood any treatments he was recommending or referring me for, including the reasons why. His approach made me feel supported and confident in my care, and I would highly recommend him.

Dr Kajal Patel

Dentist

I highly recommend Dr. Glow / Kajal! I visited her for anti-wrinkle treatment on my forehead, which has been an area of insecurity of mine for many years. Kajal was extremely welcoming, comforting, knowledgable and gentle. The treatment chair was so comfortable and she even offered a stress ball for during the injections. She made sure to check in with me following the appointment. I am extremely pleased with the results and am looking forward to visiting her again soon. Thank you!

Mr Neil Barber

Urologist

My experience with Mr. Barber was excellent. He explained in detail all aspects of the procedure and what to expect subsequently. As I went through the various stages of recovery, his explanations and what to expect were of great comfort to me and helped me to avoid anxiety and unnecessary worry. I have the highest regard for Mr. Barber's skills as the procedure and subsequent recovery stages were 100% pain free- did not have to take a single painkilling tablet.

Quality Dental : Fulham

Dentistry

I had a great experience with Dr. Aradhna Gupta and her team. I was seen right on time, and the receptionist was very accommodating when I needed to adjust my appointment time. Dr. Gupta was friendly and welcoming, as was her assistant, which made the visit very comfortable. She gave me a thorough check-up and took X-rays to ensure everything was properly assessed. I’m very satisfied with both the examination and the overall service.

Zenvité

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

Had vitamin B12 with Dr Alexanda always a calming environment. Always greeted with a smile and by name with the receptionist which is a lovely and professional way to be greeted. You dont jusy feel like a number the staff really take time to get to know you and your needs. Excellent service from start to finish with all the little extra touches. Highly recommend

Mr Giles Stafford

Orthopaedic Surgeon

From the first appointment, I have had confidence that Mr Stafford is a trustworthy and highly skilled surgeon. He has been clear and careful in his communication, alerting me to risks and also describing the procedure in detail. Now that I am post-op, he is supportive in my progress and clear in what I should and should not be doing. I couldn't ask for better.

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

Ms Daniela Stan

Sonographer

Daniela was extremely helpful and professional throughout my experience. She responded quickly, answered all my questions clearly, and made the whole process easy and stress-free. Her friendly and efficient approach really stood out, and I truly appreciated her support. Excellent service.

Mr Sarang Sapare

Orthopaedic Surgeon

As discussed with Mr.Sapare the affect on life style has been tremendous. You just have to learn to adapt not to try doing things that impact on your own personal wellbeing. . But the procedure is amazing in what it gives back The injections are Not comfortable but the outcome is great

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

I had a cholecystectomy performed by Mark Tomlinson. From the moment I was admitted, to the discharge the whole team was superb. Every member I saw took time to check on my wellbeing, explained everything I needed to know and generally made the whole experience more bearable.

Dr Rachel C Jones

Psychiatrist

Dr Jones always takes into consideration my preferences as opposed to just prescribing me with a higher dose - even though she truly believes that is what will work for me, I prefer to gradually build up, and she is very accommodating and respectful of that.