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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Online Psychiatry

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Good evening, Today I received the official confirmation that I have passed my viva, and as I promised, I wanted to share this happiness with you. I am writing with overwhelming joy, remembering your support and the help that I will never forget. Thank you, Doctor, from the bottom of my heart—you truly saved my life. Before contacting you, I felt I had nothing, yet in less than a year I was able to complete my thesis. It is something I could hardly believe. Thank you again for the kindness you have shown in helping someone like me. I am currently arranging my trip to Saudi Arabia next week on Wednesday, and I will return for graduation next summer. I would like to ask whether you recommend that I continue the medication. If so, my current prescription lasts month, I may need to request more, as I found that only the first medication I used is available in Saudi Arabia.

Professor Melvin Lobo

General (Internal) Medicine

I've only seen Dr Lobo once, so my experience is still limited, but he seemed very knowledgeable about my obscure problems. Time will tell whether his hypotheses are correct, but so far he seemed to have a very practical approach and a concrete plan moving forward. When it came to my appointment, he was timely and polite. The wait time for his appointment was very reasonable (2-3 weeks), and he produced the letter for my appointment very quickly (<24h). My only criticism is that the default pharmacy used by London Bridge Hospital clinicians is Pharmacierge, and it seems to be very expensive. The Low Dose Naltrexone I was prescribed was £239, but only £66 when shopping around. Dr Lobo kindly rerouted the prescription to another pharmacy, but I would suggest to at least inform the patients about certain costs and letting them know about more sensible options.

Self London

Dermatology, Cosmetic (Aesthetic) Medicine, + 2 more

Earlier this year, I visited Self London for UltraClear Laser Therapy to treat pigmentation from years of sun damage and melasma. From the moment I arrived, the team made me feel completely supported and cared for. Their professionalism, warmth, and attention to detail were exactly as I expected from Self. The aftercare was outstanding — the team checked in with me every day for the first five days to make sure my skin was healing well, and I returned a few weeks later for a follow-up to review my progress. I was also recommended a simple post-treatment skincare routine that I’ve continued using because it works so well for my skin. I wouldn’t hesitate to recommend Self London to friends and family. Such a lovely team with real expertise, and the results have been fantastic.

Dr Kathiuska Kriedt

Fertility Medicine

No words can describe how we feel about our experience with Dr Kat. We had been trying to conceive for almost 3 years, I have been through a laparoscopy, HyCoSy and more scans than I can remember, with absolutely zero explanation to why we weren’t getting anywhere. Thanks to our NHS consultant, who recommended we see Dr Kat after we asked her who is THE best fertility Dr, we have just had a positive test just ONE CYCLE after seeing her! Dr Kat’s kind and calm nature, impressive knowledge and scanning skills put us at ease immediately, we cannot recommend her enough. We are both amazed and in shock! Thank you Dr Kat you have changed our lives! ❤️

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

I was referred by my own dentist as he felt specialist treatment was necessary, following an abscess. Treatment was required urgently as I was due to travel abroad and did not want a repeat of the abscess. Dr Naidoo was able to see me and start root canal treatment before I travelled, describing the treatment in detail so that I could make an informed decision. I was seen on return to this country and treatment was completed. The treatment was painless ad the quality of care was excellent. I would have no hesitation in recommending Dr Naidoo and Vermilion Kelso

Mr Austin McCormick

Ophthalmologist

Excellent service from the moment I met Mr McCormick I had every confidence that the procedure I required would be carried out with utmost care and professionalism I was a little anxious and he put me at ease with a clear explanation of what to expect from the procedure the role of the anaesthetist nursing team and recovery time I have for many years considered a blepharoplasty and couldn’t be more delighted with the results I would have no hesitation recommending Mr McCormick to my friends and family if they required any similar treatments

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

I had a great experience at this practice. The hospital was exceptionally clean, well-structured, and very well organized. There was hardly any waiting time, and I was called in for my appointment surprisingly quickly. The facilities were also outstanding. Both the hospital itself and the X-ray department were equipped with modern, high-quality technology, which made the whole process smooth and efficient. Overall, it was an impressive and reassuring experience.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

Scheduling surgery for my son was a nerve-wracking experience, but from the moment we entered through the front door and met the caring receptionist and nurses, especially Cordelia, I felt reassured. Dr. Hamid Daya, the consultant, was gentle and attentive. The hospital was spotless and well-maintained, which gave me peace of mind. Overall, I am grateful for how smoothly everything went and for the compassionate care we received.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Blown away by how quickly and thoroughly I was seen. Feel a real relief already that someone has listened to all factors to really understand me and where I'm at with everything. From attending menopause talk on the Friday, to calling for an appointment Saturday, to seeing Nicky Sunday and getting a prescription. Nicky was so lovely to deal with too! Great service, thank you for helping to get me on track.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Professor Michael Gatzoulis

Cardiologist

Prof Gatzoulis gave me a lot of confidence for my future. We discussed my case and symptoms thoroughly and he explained multiple options I could take for the long term and reassured that I was in good hands for all options. Furthermore, he provided me with a clear route for improving my health independantly, whilst I wait for the next appointment. He's a knowledable, amicable professional.

Mr Jamie Vatish

General Surgeon

Mr Vatish was professional and caring. He took the time to explain clearly any of my questions and concerns in a calm reassuring manner. All possible outcomes were carefully explained at the various stages of my treatment. It's now 2 weeks since he performed a very successful lumpectomy and I am very happy with both the healing and appearance. I am very grateful.

Dr Hisam Siddiqi

Haematologist

Dr Hisam is a truly wonderful doctor. He made me feel incredibly safe and comfortable from start to finish. His calm manner, clear explanations, and genuine care put me completely at ease. I’m really grateful for the experience.

Mr Fazal Hasan

General Surgeon

Mr Hasan thoroughly investigated my hernia, informed me of the surgery options and performed the operation. I am only 7 days into my recovery but everything so far is going to plan. Thank you for your help and support.

Mr Scott Middleton

Orthopaedic Surgeon

Mr Middleton was very friendly but professional and made sure that I understood my procedure and recovery process. I felt that he had my best interests in mind at all times and felt in very safe hands.