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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

It was a pleasure to meet with Matt Wright again following our consultations and procedures in 2019 and before, when he cured my atrial fibrillation. Thanks to his specialist care, I have been able to successfully carry on running my antique business from my gallery in Pimlico.. Accordingly, it was very reassuring to discover that he had recognised my name after my recent visit to A and E at St Thomases and had been advising on further tests and treatment following the analysis of my seven day monitor. Having explained to him that I had stopped taking the prescribed Bisoprolol 2.5 mg after three days, as it very quickly took my blood pressure down to 50, he recommended that I re-start on 1.25 mg. This reduction appears to have so far done the trick, as my pulse has dropped to mid 60s which is bearable. In conclusion I am so relieved to once again know that Matt is keeping an eye on me and that his ear is available should I need reassurance.

Mr Aires Lobo

Ophthalmologist

I had a bad experience at a different hospital procedure didn’t go ahead the following day I looked at the manor Bedford and found Mr Lobo. I telephoned it was Mr lobo I spoke to explained everything he asked me to send my details I spoke to several times I had an appointment the following Wednesday at my appointment he listened to my fears he had the Anethatist. Call me gave me date for surgery I left feeling so much better on the day of surgery he was very professional and couldn’t have been nicer the following day he phoned at home to check I was ok a few weeks later I had the second surgery and he was just the same listening and reassuring anyone having him as consultant/surgeon couldn’t be in better hands ⭐️⭐️⭐️⭐️⭐️😀😀😀 Also on my last appointment he asked me about a sore on my face a sai Ito see someone I did and diagnosed skin cancer I owe him a lot finally he is a lovely man with great bedside manor

London Digestive Centre

Gastroenterology

The London Digestive Centre is in a great location, just off Bond Street, making it easy to access. The facility itself provides a comfortable and welcoming setting for patients, and they clearly have access to some of the best doctors, which gives you a lot of confidence in the care you receive. However, the reception experience could have been better. Both receptionists were on the phone when we arrived, and neither came off to assist us or book us in. This was disappointing, as it created unnecessary confusion, especially when time is tight. Ideally, there should be one receptionist dedicated to answering calls and another available to help patients checking in. In the end, we had to go straight to our appointment to avoid being late, and the consultant's secretary kindly stepped in to check us in. While the clinical care was excellent, improving the reception process would really elevate the overall patient experience.

Dr Khaled Ayazi

Pain Management Specialist

Exceptional Pain Consultant – Truly Life-Changing Care I had been suffering from severe, debilitating sciatica for months, and nothing seemed to bring me relief. I was incredibly fortunate to be referred to Dr Khaled Ayazi, and the experience has been outstanding from start to finish. His professionalism, compassion, and expertise were evident from the very first consultation. Dr Khaled took the time to understand my symptoms in detail, explained every step clearly, and made me feel completely at ease. The pain-relief injections were administered with exceptional skill, and the results have been remarkable — I went from barely being able to walk to feeling like myself again. I am genuinely grateful for the care I received. Dr Khaled is an outstanding clinician who goes above and beyond for their patients. I would not hesitate to recommend them to anyone suffering with chronic or acute pain. Truly a 5-star experience.

Mr Divyang Shukla

Orthopaedic Surgeon

Mr Shukla originally saw me as a private patient in order to relieve the pain in my left shoulder. He gave me a pain reliving injection and advised me that I really needed an operation to solve the problem. He offered to write to my GP and ask him to refer me back to Mr Shukla as an NHS patient for the necessary operation. Subsequently I had an X-Ray and an MRI scan on the shoulder. Yesterday Mr Shukla saw me having seen the X-Ray and scan results and advised me that instead of a shoulder replacement op. he recommended that he carry out a key-hole operation to remove a piece of bone on the shoulder which was causing me pain and also to repair two damaged tendons. This I have agreed to and I now await a date for the op. Mr Shukla is very courteous, kind and re-assuring and also explains what the problem is and what is the best way to resolve the problem.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

Couldn't fault the hospital at all. It is clean, and a very welcoming environment, but of course is absolutely down to the people that run it. Every single member of staff I came across - whether in my pre op assessment appointment, or during my surgical visit - was incredibly kind, patient, and so easy to get along with. I have had few good experiences when it comes to hospital visits, but the two times I've been at The Lister Hospital, I have spoken to and laughed with so many workers. My nurse Rasheed was an absolute gem, and was brilliant with my family when they came to the room after surgery. Whether it was the nurse that helped me to the loo, the people on reception, the physio - every single person I interacted with made it such a calm and positive experience, their kindness will stay with me so thank you very much

Cyprus IVF Hospital

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

Wir wünschten, wir könnten mehr als 5 Sterne vergeben. Die Wahl von Cyprus IVF Hospital war die beste Entscheidung, die wir je getroffen haben und wir sind sehr dankbar für die Freundlichkeit, Professionalität und aufmerksame Unterstützung, die wir während des gesamten Prozesses erhalten haben. Ein ganz besonderer Dank gilt Esra❤️ unserer liebevollen Koordinatorin Ihre Freundlichkeit, Geduld und Verfügbarkeit haben unsere Erwartungen mehr als übertroffen. Als unser primäre medizinische Koordinatorin war Esra immer bereit, unsere Fragen zu beantworten und bei Bedarf Hilfe anzubieten. Wir schätzen das Engagement des gesamtenTeams sehr und können Cyprus IVF Hospital jedem wärmstens empfehlen, der eine exzellente Behandlung sucht. Wir danken dem gesamten Team vom Cyprus IVF Hospital von ganzem Herzen ❤️ ❤️

Dr John Philip O'Dwyer

Neurologist

I visited Dr O’Dwyer for seizures that had been misdiagnosed as panic attack attacks for many years. I felt that he was the first doctor in 30 years to actually listen to me having been completely let down by the NHS. He is a very kind man, really listens, and doesn’t rush you so you have plenty of time for your brain to remember all of the relevant details. He was very thorough, read all of my notes that I had sent through, asked sensible questions and treat treated me like an equal human being. There is so much more I could say but he is a 10 out of 10 doctor and I would recommend him to anyone who has any neurological problems.

Mr Paul Kirkland

ENT Surgeon

Reception had the wrong information for my appointment, not clear why as they had it all to hand as I had provided it and they found it when I asked. A loud alarm went off in Reception and they were very slow to try and fix it, in fact it had come from the bathroom and no-one seemed to know this which they should surely be aware of. Luckily it was in error - but what if someone had needed help? Quite surprising behaviour, not a great impression of Reception, it took others from other rooms to come out to look into it, the two ladies on Reception did not try to resolve it.

Skylight Psychiatry

Psychiatry

Both members of staff that I saw for my appointments were very friendly and made me feel comfortable to open up and share my experiences which isn’t always easy. The process was very simple and easy and the wait time from assessment to diagnosis was 12 weeks or so which is really good. The report I received is very informative and comprehensive. Would highly recommend this company. Thank you for your help.

Mr Sanjeev Goswami

Orthopaedic Surgeon

All aspects of my procedure were explained and carried out. Mr Goswami was very thorough with the whole process. His manner was extremely calming and reassuring. Ensuring that I understood each step of my procedure. The follow up and what to expect was also clearing explained, at the same time answering questions put to him. This has been a very positive experience with Mr Goswami and his team.

Bristol Health Hub

General (Internal) Medicine, General Practice (GP), + 3 more

Came in for full health check. Appointment was on time. Staff very friendly. O was offered a hot drink before I sat down. Staff asked if I minded using AI technology to record my consultation. Process was explained to me. I asked if I could be tested for allergy. The Staff found out for me and, for extra charge, arranged for further bloods to be tested for allergy. Check was completed in good time.

Dr Mark H Williams

Cardiologist

Dr Williams kindly saw ne at shirt notice as I was very worried with having these unusual symptoms. He was very thorough in his examination of me and I felt that he listened to me and I left the appointment much mor relaxed and confident that my health issues would be sorted out positively. Dr Williams is very experienced and professional cardiologist and he lived up to his reputation.

Nuffield Health Glasgow Hospital

General Practice (GP), General Surgery, + 6 more

Everything about my two night stay in the Nuffield was excellent. All the staff - auxiliaries, nurses and physiotherapists - were kind, courteous and always on hand if I needed them. The room, while basic, was very comfortable and the choice and quality of food could not have been better. I wouldn’t hesitate not hesitate to recommend Nuffield Glasgow to friends and family.

Dr Imran Ansari

Cardiologist

I met Dr Ansari last week and found him to be professional, yet personable on every level. Following a very detailed initial consultation he arranged further investigation and an initial consultation with colleague within such a short period of time. I can not recommend him highly enough.