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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

The Focal Therapy Clinic

Oncology

I went for an independent assessment of my prostate cancer diagnosis with a possible view to private treatment if I did not get chosen for focal therapy on the NHS trial that I hade been offered. Also to help me make my mind up which of the many options offered to me by the NHS A consultation was quickly arranged via Mr Doherty’s p.a. for £250 which my wife and I attended. I was given an excellent appraisal at the meeting followed by a letter that outlined a meeting Mr Doherty had with his peers to discuss my case. The letter confirmed that in their opinion focal therapy was a good option in my particular case having had access to my medical records This in my view was an excellent service for the fee but I was lucky enough to be chosen for this focal treatment under the NHS trial, I would have gone private had not my private medical insurance rejected my claim (that is another story) I am however indebted to Mr Doherty’s help and service which he provided So far the day operation held in Oxford on the 10th Nov 2025 has had very few downsides although I am still awaiting the final result on Jan 13th 2026 and hoping for a positive result from my consultant on this day The treatment was far less intrusive that the other options offered to me for which I count myself very lucky. Under the trial I will be monitored so that the NHS can find out how the longer term prognosis is for focal treatments so they are able to offer this more widely in the NHS. For my selfish sake I hope that it is good news for me and will enable others to benefit from my experience now and in the future. I am aged 74 and look forward to good health for the foreseeable future.🤞

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Usually feedback is of a negative nature but this is not one of those occasions. My experience was awesome for which I am super grateful. I have had a number of gastroscopies in my life so was nervous about what was going to happen. From the moment of my arrival I was greeted and made to feel comfortable straight away. The pre-procedure nurses were very clear, helpful and showed huge amounts of empathy about what was going to happen. When wheeled into the operating theatre I was introduced to all of the team who were to perform the procedure, all of whom had welcoming smiles and a reassuring tone (a tone that continued throughout the procedure). Dr Alan Watson was super clear, professional and again very comforting. I knew I was in safe hands. I just had a throat spray, no sedation, so was fully aware of what was going on. One action that was performed by a nurse during the procedure was to, comfortingly, rub my shoulder. I couldn’t see who it was, but such a small, seemingly insignificant action, was hugely important to me and kept me connected with humanity during the brutal fact that I had a scope down my throat. Post procedure, I was greeted with the warm smiles again and wheeled to the recovery area where again everyone was super attentive. I can’t say thank you enough for everything. The team were awesome.

AEGA Health

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Absolutely wonderful experience! I had a microneedling treatment at this clinic and I couldn’t be happier with the entire experience. From the very beginning I felt truly well looked after and completely at ease. The atmosphere was so warm, calm and welcoming — I felt comfortable, cozy, and deeply relaxed throughout the whole treatment. Selina was absolutely fantastic — kind, professional, gentle, and very attentive to my comfort. She explained everything clearly and made sure I felt safe and relaxed at every step. Thanks to her, the treatment was not only effective but also a genuinely pleasant and soothing experience. I am extremely happy with the results and I will definitely be coming back. I highly recommend this place and especially Selina to anyone looking for professional care and outstanding service. Thank you so much! 💛 Monika

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

The New Vic --- now known as the 'BUPA New Victoria' --- is a smallish but excellent private hospital situated just off the A3 between Wimbledon and Kingston. It has recently been enlarged and its large Reception is now most welcoming. So far as I know, the rooms are all of the ground floor and overlook well-maintained gardens. Surgical procedures that my family and I have had at the New Vic over the last thirty years have all been trouble-free and successful.

Mr Duncan Avis

Orthopaedic Surgeon

Mr Avis was so thorough with the investigation- upon separation of the shoulder issue from my wrist /hand issue he was proactive to arrange the intervention with cortisone injections on the day of my consultation which was transformative given my work schedule the following 2 weeks - I could not be more grateful. He has been incredibly pragmatic and empowering to give me all the options with risks clearly outlined to make an informed choice. He is brilliant.

Mr Tommy Chan

Podiatrist

The staff were excellent, highly professional and attentive. Tommy Chan was also reassuring and supportive. He was kind and very personable. He put me at ease. I was able to ask questions and the clinicians were very helpful. I would have liked a recap of exactly what the procedure would entail but I forgot to request this. I’m not sure if I have wires in my toe but I think I do. I’m very grateful to the whole team for their excellent care. Thank you!

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

Treatment from the dr changed my husbands life…he has suffered many years with his mental state until we found dr mohan who took time to listen and diagnose his health and prescribed the correct medicine ….medicine that allows him to live a normal happy life….Vicky is exceptional with all her correspondence making sure prescription on time…..forever grateful we found them .

Montrose Health Group

Psychiatry, Psychology, + 1 more

Everyone I’ve spoken to has been lovely. The girl who answers the phone is absolutely wonderful; really kind and thorough. Grace who did our triage was so lovely, kind and calm, and nothings been too much trouble for her. Calvin on one of our calls was also really nice, professional and a calm influence. I’m so impressed with my experience so far with Montrose.

Dr Turab Syed

Orthopaedic Surgeon

Mr Syed explained the options, and what would direct surgical decisions once underway, very clearly. He was reassuring and helpful. Post operative communication has also been excellent so I know exactly what was done without relying on my memory post general anaesthetic! I also have clear information on what I should and should not do in the coming weeks.

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Absolutely fantastic. The staff at Lanthon were so friendly and it was a beautiful, calming space. The whole process felt very smooth and each step was clearly explained to me. I also received my results super quickly (just 2 days!) and loved how they came with a detailed report from a doctor, explaining them all in a personalised manner. 10/10 all round!

Dr Michael Perkin

Paediatrician

Very friendly and very understanding of concerns. Very good with my young son, he was very at ease and made the appointment very easy. He took the time to answer any questions I had and alleviate any concerns. Very professional and efficient, would 100% recommend him.

Mr James Holton

Orthopaedic Surgeon

James Holton carried out my partial knee replacement. From first meeting to being signed off he was professional, informative and approachable. I am now awaiting my second procedure and am confident it will be successful as I have every confidence in Mr Holton.

Mr Panagiotis Papikinos

Urologist

Overall it was good experience. Doctor Papikonis explained everything very clearly and even the diagnostic procedure was all done very efficiently and with no issues. I am very happy with the consultation and it has eased my anxiety with regards to my issue.

Dr. Syed Hassan

Respiratory Doctor

My recent consultation with Dr.Hassan was very reassuring. He listened to all my concerns, I'm awaiting ttests he has recommended. I feel confident that my health issues that have been rather debilitating this past year will be resolved.

Mr Ed Casswell

Ophthalmologist

Mr Casswell has provided a fantastic level of consultation and care. His skill as a surgeon is exceptional and I will always be great full to him for restoring sight in my left eye after a detached retina.