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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Mr Neil Keeling

General Surgeon

I recently underwent a hernia repair performed by Mr Keeling, and I am very happy with the care I received. From the beginning, he offered clear explanations about the procedure, what to expect, and the recovery process. His manner was reassuring and professional, which helped me feel confident and at ease. During my consultations, Mr Keeling took the time to answer my questions thoroughly and made sure I understood each step. On the day of surgery, his calm and approachable attitude gave me great reassurance. My recovery has gone smoothly, and I feel that this is a reflection of both his surgical skill and the clear guidance he provided. I am grateful for his expertise and the way he communicated with me throughout the process. Overall: I would highly recommend Mr Keeling. He combined excellent surgical care with clear, patient‑focused communication, which made a big difference to my experience.

Dr. Saurabh Chaudhri

General (Internal) Medicine

Dr Chaudhri was very welcoming and has an easy manner. He is very easy to talk to. He was attentive to explore all details of my kidney related issue, and came to the conclusion that one or two further tests were needed, which he put in hand straight away. He was clear in the instructions to me. His medical admin is also very helpful fielding my requests promptly. I am at present part way through the treatment and Dr Chaudhri inspires great confidence that matters are being dealt with appropriately. Thank you!

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

Mr Iqbal was very kind and professional and i was very comfortable with him operating on my eyes.The procedure was explained in detail, it was recommended that I researched and thought about the eye surgery that we have discussed. I had 2 appointments with Mr Iqbal before surgery. Hospital staff were very helpful and I felt very well cared for after my operation. I would highly recommend Mr Iqbal and very much appreciated his work and thank him so much. I'm truly delighted with my eyes.

Mr S. Alam Hannan

ENT Surgeon

I had an excellent experience with Mr. Hannan regarding my hearing assessment. His knowledge and thoroughness gave me real confidence in the care I received, which was enhanced further by his outstanding bedside manner. He is patient, kind, and reassuring, and I felt instantly at ease as he walked me through each step of the appointment. I felt genuinely listened to and very well looked after throughout. I would highly recommend him to anyone seeking exceptional ENT care.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I went to see Mr. Darr in August as I was really struggling and needed some expert guidance. From the moment I arrived, he was incredibly attentive, taking the time to listen carefully to all my concerns. His reassurance and thoughtful advice immediately put me at ease. I left feeling supported, informed, and confident about the next steps. It’s clear he genuinely cares about his patients and their wellbeing, and I couldn’t recommend him more highly.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Very clean building with plenty of parking. Reception staff were helpful and friendly. Doctor and nurse were extremely kind, patient and helpful. I'm a really nervous patient and I'm sure I was a pain but they never let on. Explained everything at the end. Sent me lots of information in great detail. Communication is very organised and timely. Doctor followed up over the phone and sends me results really quickly over email.

Mr Jamie Vatish

General Surgeon

Mr Vatish provided me with excellent care throughout my treatment. He always gave me clear information about the various options open to me. Mr Vatish answered any questions I had about the procedures in a detailed but understandable manner, meaning I never felt overwhelmed by medical jargon. After my surgery he was always approachable for further advice, which gave me great peace of mind. I wouldn’t hesitate to recommend him.

Mr Munawar Hussain

Obstetrician & Gynaecologist

I am so grateful to have seen Dr. Hussain. I’ve had chronic pelvic and abdominal pain for months and felt completely helpless after being misdiagnosed by other consultants. Dr. Hussain took the time to listen sincerely and explain the possible diagnoses and treatment options. For the first time, my husband and I feel confident and informed. I truly felt heard, and we finally have a clear plan moving forward.

Newmedica Plymouth

Ophthalmology

Everything was excellent. Staff were kind, friendly and efficient without exception. My only concern is that there does not seem to have been a good reason for the 14 week wait after referral. It seemed clear that Newmedica would have had capacity to complete the procedure sooner but apparently the NHS would not pay for this flexibility. My sight deteriorated in that time so that was a personal negative.

Mr Vittorio Russo

Neurosurgeon

Mr Russo is an exceptional surgeon. I needed to have a benign tumour removing from a nerve sheath in my spinal canal, and he is an expert in this. From the first appointment I had full confidence in the best possible outcome. The excruciating sciatic pain I was suffering was instantly gone after the procedure and my ongoing recovery is pretty speedy. I am very grateful to this kind and charming man.

Mr Kenneth Elder

General Surgeon

I had a very pleasant experience during my appointment. Mr. Kenneth was kind, approachable, and thorough. He listened attentively and explained the procedure in a way that was easy to understand, without rushing or using confusing medical terms. I left feeling reassured and grateful for the quality of care. Definitely a positive experience!

Vision Scotland Edinburgh

Ophthalmology, Optometry

From beginning to end the whole experience was very professional. Staff all extremely friendly and helpful and each step of the way was explained and discussed. The surgery has been a complete success and I no longer require distance glasses and a lower prescription for reading glasses. Thank you to everyone at Vision Scotland.

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I was very impressed with the attention I received at the clinic. The staff were very friendly and the doctor listened to what I was saying. He examined me and came up with a treatment plan and organised tests and a follow up appointment. I did have a short wait when I attended for that, but not too long and he did apologise.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I was a little anxious about using the Spire Hospital Washington as a paying customer for the first time, however the Consultant Mr Sarang Sapare was very professional, knowledgeable and helpful. I feel better for attending the appointment and have a clearer picture of where I am on my treatment pathway. Thanks.

Mr Oliver Bowes

Ophthalmologist

He showed great care and professionalism while carrying out the procedure. His calm, reassuring nature made me feel confident about my recovery. He also demonstrated exceptional compassion by rearranging his schedule to see me again at short notice. I’m truly grateful for his dedication and support.