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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Dr. Faisal Shaikh

Psychiatrist

I had a consultant review with Dr Shaikh for the re-initiation and titration of medication for a pre-existing ADHD diagnosis, and I was extremely impressed with the care I received. Dr Shaikh reviewed my previous clinical notes in a timely manner, which allowed him to offer me an initial appointment very quickly. He was attentive, professional, and took the time to fully understand my situation and reasons for seeking treatment again. He came across as highly knowledgeable and experienced in ADHD, and the discussion around medication options was clear, thorough, and informative. I felt listened to and supported throughout the consultation. Following the appointment, I received my clinic letter very quickly and was given the opportunity to suggest any amendments, which were addressed promptly. Dr Shaikh also provided a letter of support for education and employment without me having to ask, which was incredibly helpful and thoughtful. Overall, my experience with Dr Shaikh was excellent, and I would highly recommend him to anyone seeking an ADHD assessment.

Mr Walter Cazzaniga

Urologist

Mr Cazzaniga told me more about my adrenal and kidney lesions in 30 mins than I had learnt over the past eleven months. Armed with that information I was able to challenge my nhs doctor on the decision to proceed with a biopsy on my kidney before completing tests to determine whether I had cushings syndrome and if the adrenal lesion was malignant. Mr Cazziniga had explained very clearly why it could be fatal to go ahead with the biopsy of the kidney lesion before completing these. . He explained why he suspected I had kidney cancer. It is strange to say, but it was the best £*** I have ever spent. Although I still do not have a definitive diagnosis I now know what is required. I have requested another appointment with Mr Cazziniga to test me for adrenal gland cancer and cushings syndrome. I will be forever thankful He managed to save my life before I even received a diagnosis. With my gained knowledge I hope to move forward more quickly. My only regret is not seeing him sooner.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

My experience of the hospital was very good. The staff were amazing especially Jayne on Day surgery and David at the ward at night. The only downside that came to my attention is being told that there was no lactose free milk for my tea. The lady, I did catch her name, told me that she wasn’t aware of my overnight stay. She asked me if I was aware that I was staying overnight and I replied ‘yes’. She then went on to ask if I had put it in my forms prior to attending and I said yes. She kept on going on it wasn’t her fault she had been told. A bit of advice would be that she overshared. She clearly sorted the problem as the following morning someone had picked up the milk and I had it with my tea.

Newmedica Leicester

Ophthalmology

I attended an appointment with my mum as she has been referred for cataract surgery. Upon arrival we had a warm friendly welcome. When mum was called in I explained to the lady that mum is profoundly deaf and she lip read's and asked if she could look at mum when talking to her. Naz was absolutely amazing, she spoke clearly and looked at my mum when speaking and explained everything to her. Both myself and my mum were really impressed as it's not easy for my mum when people don't understand her deafness. The lady we saw after Naz was good with mum too. With our experience yesterday it put our minds at rest that mum will be helped and understood when she goes back for surgery.

Mr Ahmed Hamouda

General Surgeon

My experience whilst in the care of Mr. Hamouda has been outstanding. He is a positive, confident and experienced surgeon / consultant who put me at ease, listened to my understandable concerns and immediately took decisive steps to meet my needs. The whole process, from initial contact on the phone to discharge from the ward took approximately 8 weeks - superb! I have been given guidance and advice at every step; clear outlining of the diagnosis, the proposed procedure and the post surgery support available. All the staff I have met, whatever their role, have been encouraging, pleasant and professional.

Complex Spine London

Orthopaedic Surgery

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

Professor Vikas Malik

ENT Surgeon

I can’t say enough great things about my surgeon Mr Malik and the care I received for my sinus surgery. He was professional, knowledgeable, and took the time to explain everything clearly, which really helped ease my nerves. The procedure went smoothly, and my recovery was better than I expected. I’m breathing so much easier now and feel a huge improvement. I’m truly grateful and I highly recommend Mr Malik.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

From arrival to leaving, staff were very friendly and helpful. I was treated respectfully and with care. I visited the facility twice this week and on the first occasion - late afternoon, there was no option for purchasing refreshments. On my second visit, which was earlier in the day, the facility to purchase drinks and snacks was open, and was very good.

Dr Waseem Ashraf

Gastroenterologist

My visit was very pleasant from the , receptionist, nurses. The Anesthetist, came to see me which made me feel at ease. Dr Ashraf saw me before the op and explained the procedure, also after it was finished he came to see me to tell me all went well. Very reassuring! My breakfast roll and pot of tea was very nice as well.All staff very kind!

Professor Nikhil Vasdev

Urologist

My visit with Professor Vasdev was to discuss the outcomes of various tests which identified a serious lesion in one of my kidneys. My meeting with this exceptionally experienced physician ensured I knew he would progress my treatment with speed, thoroughness and skill to offer me the best prognosis. I am sure I could not be in better hands.

Mr Ijaz Ahmad

ENT Surgeon

My recent visit was for a post-operative check and took place more or less on time. Mr Ahmad was friendly putting me at ease immediately. The explanation of what was carried out and why I suffered a side effect of the surgery was clearly explained. I am now discharged from care. Keep smiling Mr Ahmad, it really helps patients. Thank you

Dr Hisham Maksoud

Diabetes & Endocrinology Specialist

Dr Maksoud is a wonderful kind and deeply knowledgeable clinician and human being. He has transformed the management of my diabetes within a single consultation. I wish I'd found him years ago, but it's never too late. For the first time I feel someone who knows what they are doing actually cares about my health and welfare.

Loughview Health

General Practice (GP)

Dr Moore was absolutely so lovely and I felt confident with her. I am glad I made the appointment. It’s great to know I can get to see a GP quickly and not get stressed trying to get through on the phone to NHS GP. If I need to return I certainly will and would recommend Loughview Health to any of my family and friends.

Dyer Family Osteopathy

Acupuncture, Osteopathy

I've been seeing David for just over a year now for various issues. He's helped me with long term migraines and persistent headaches, a rolled ankle, lower back pain, shoulder injuries, and generally kept my body from falling to bits from working 9 hours a day at a desk and running around after two little people!