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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Fitzrovia Suite

Obstetrics & Gynaecology

My experience at the Fitzrovia private maternity suite at UCLH was exceptional from start to finish. The room's were spotlessly clean, comfortable, and calm - exactly what you hope for during such an important emotional time. The food was genuinely excellent, with a great variety of choices, which made a real difference during recovery and long days on the ward. Most importantly, the staff were absolutely amazing. From the midwives and healthcare assistance to the catering team, every single person was kind, caring and professional. The midwives were extremely knowledgeable and always on hand to support and reassure, no matter the time of day. Nothing ever felt like too much trouble. What truly stood out was the continuity of care even after discharge. The midwives remained available to support me with breastfeeding and post cesarean aftercare, which was invaluable and made me feel supported well beyond my stay. I cannot fault the Fitzrovia private maternity suite at UCLH. The standard of care, compassion, and attention to detail where outstanding, and I would highly recommend it to anyone considering private maternity to care.

Newmedica Newcastle

Ophthalmology

I was greeted by an amicable, polite & efficient receptionist on arrival and shown to the waiting room where member of the theatre staff would come for me and explain what would happen next. Kate introduce herself and on knowing I have profound hearing loss made sure that I understood everything. She prepared me well with the required eye drops and made sure I understood the process that would happen in theatre. Having escorted me into theatre she introduced me to Mr Shafiq, the surgeon and the other theatre staff. Mr Shafiq is very approachable and explained clearly what was going to happen. During the procedure he talked me through what he as about to do and what I would see. He was very reassuring throughout the whole procedure which took about 10 mins. He explained clearly about the eye pad, the eye drops etc and Kate made sure that I had understood this before she escorted me to the waiting room. Overall, an excellent team and excellent care; even better than I'd expected because of my profound hearing loss.

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

I underwent an open myomectomy due to the size and number of fibroids I had, and I am incredibly grateful to have been under the care of Mr Okaro. From the very first consultation, he had an exceptional way of putting me at ease. He came across as confident without being cocky, and extremely thorough in his approach. I was particularly reassured by how much information he wanted before making any commitment to my case—it showed genuine care, attention to detail, and a commitment to doing what was right rather than rushing decisions. Throughout the process, I felt listened to, respected, and fully informed. His professionalism, expertise, and calm manner made what could have been a very daunting experience feel manageable and safe. I would not hesitate to recommend him to anyone facing a similar procedure.

Newmedica Leicester

Ophthalmology

I attended an appointment with my mum as she has been referred for cataract surgery. Upon arrival we had a warm friendly welcome. When mum was called in I explained to the lady that mum is profoundly deaf and she lip read's and asked if she could look at mum when talking to her. Naz was absolutely amazing, she spoke clearly and looked at my mum when speaking and explained everything to her. Both myself and my mum were really impressed as it's not easy for my mum when people don't understand her deafness. The lady we saw after Naz was good with mum too. With our experience yesterday it put our minds at rest that mum will be helped and understood when she goes back for surgery.

Dr Venkat Mahesh

Gastroenterologist

Unexpected diagnosis but finally relieved to find an answer. I have since my teenage years have always issues with my tummy, feeling bloated, loose stools and sometimes constipation, never feeling right. After consultation with Dr Mahesh, he suggested a few tests including endoscopy- both ends!. However the endoscopy confirmed I have coeliac disease and colonoscoopy showed colitis. He also gave me a clear step by step plan. I feel so relieved to have found what was the issue, now adjusting slowly to a life without gluten, and , tbh its not all that bad. Anyway, an intelligent doctor, thank you. My kids are seeing him too!

Dr Steven Hurel

Diabetes & Endocrinology Specialist

I have been a patient of Dr. Hurel for many years now (at least 8 years). He is wonderful and one of my favourite physicians. Dr. Hurel is extremely knowledgeable in the field of endocrinology. It is obvious to me that he keeps up with the latest research in his field as he will often speak about what the latest studies show. He is also kind, understanding, and very encouraging, and has a great demeanour. He takes his time with his patients and has always been available to me if I have any questions or run into any problems. He comes highly recommended.

Castle Craig Hospital

Psychiatry, Psychotherapy

I was really happy that I chose to go to Castle Craig. It was my first time in Scotland, coming from London I was a bit nervous about what would happen but the admissions team and Justine in particular were extremely reasurring. The cleaning staff are always around, making sure everything is spotless and the therapists were so impressive and dedicated. I left after six weeks feeling like a new person with a sense of purpose in life. I can't thank everyone at Castle Craig enough!

Prof. Adam Frampton

General Surgeon

Excellent all round experience. At my first consultation,Adam confirmed diagnosis, laid out my options, and then his team made all the necessary arrangements for laparoscopic cholecystectomy at The New Victoria. The surgery was more straightforward than I had expected, and the recovery quicker. From first consultation to final follow up I found Professor Frampton to be professional, clearly very skilled, but also friendly and approachable. Highly recommended .

Mr Nigel D'Souza

General Surgeon

My experience with Mr D’Souza and his team has been nothing but excellent. Everything from making my first appointment all the way through consultations and having a colonoscopy was treated with the utmost professionalism and care. Mr D’Souza did a fantastic job, keeping me informed of everything through the process. I can recommend him without reservation to anyone looking for a specialist that is at the top of his profession.

Mr Amgad Nakhla

Orthopaedic Surgeon

Having found out that I needed a new right hip joint ,which was a bit of a shock ,I can only say that the treatment I received from Mr Nakhla was first class from start to finish. I couldn't have been more pleased with all from the first consultation, Talking through what would be happening ,the choices I could make ,the surgery itself ,aftercare was second to none . With the end result being brilliant

Dr. Constantinos Parisinos

Gastroenterologist

Dr. Parisinos took the time to clearly explain my procedure and the reasoning behind each step. He first performed an EUS to determine whether there was a gallstone in my bile duct, and only proceeded with the higher-risk ERCP after confirming that a gallstone was present. I appreciated his cautious approach and his clear communication, which helped me feel informed and confident in my care.

Mr Francesco Vergani

Neurosurgeon

I've seen Mr Vergani twice, once for an initial consultant and then for results for my MRI. Both meetings were informative and it was helpful that I could do the follow-up via video call which was much more convenient to fit around work. Mr Vergani was very clear on my options when it comes to treatment and he answered all my questions and provided reassurance.

Dorset Heart Clinic

Cardiology

I found the whole experience excellent and Dr Butcher was incredilbly helpful and explained everything incredibly well and I left feeling much happier about my possible situation. He put my mind at ease. The nurse who did my ECG was very nice and helpful as well as was the lady who sorted out parking so all in all it was a very good experience.

Dulwich Podiatry

Podiatry

Zack previously assessed my daughter and gave us a rehab plan so she can join in with her friends without pain or injury - less stress & worrying for me too! He did such a good job of making the exercises fun and was very encouraging for her. Sending my thanks!

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

I had a weight bearing X-ray. Every single staff I dealt with was extremely kind, helpful, nice and very courteous, even staff I asked to help me in pointing me in the right direction. I was very pleased with the service provided.