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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I am at Kingsbridge Hospital for partial knee replacement surgery. Surgical Ward 1 - 28/11/2025. I am writing to express my deepest and sincere thanks for the outstanding care I am receiving during my stay at Kingsbridge Hospital, Ballykelly. The professionalism and kindness I am receiving during my care is outstanding. Sarah, Kerry, Laura & Kim (night staff) from Ward 1 have all been wonderful, nothing was any trouble and I want to thank them for going above and beyond to ensure my well being. Unfortunately, I can’t remember all the names of the staff on ward 1 when I booked in, but again these staff were amazing (Keavsa/luke). I have felt very at ease during my stay and that has come across naturally from you all. You deserve recognition for all your hard work and care you have provided. Please convey my heartfelt thanks to all the staff involved in my care, including the doctors Mr Acton, Dr Brian OG McLary and their team who showed exceptional expertise. Not forgetting the physio. (Fiona)? A big heartfelt thank you to you all. Joanne K

Mr Matthew Erritty

Obstetrician & Gynaecologist

I highly recommend Mr Erritty and his team at the Runnymede. From my first visit, Mr Erritty took the time to really understand my pelvic pain and was the first consultant to actually investigate the potential causes of this and to agree that I shouldn't have to live with the pain that I encountered when it flared up.  He instantly put me at ease, at each visit, and was really clear in his explanations, talking through all the options available to me and ensured that I fully understood them before proceeding. I never felt rushed and always felt in control of the decision. I can't thank Mr Erritty and the nursing staff enough for the care and concern they showed me from my first visit through to the operation itself and even the follow up consultation too. A five star service.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

The doctor was really rude and unprofessional about other members of staff to me. He also didn't check that I'd received appropriate amount of anaesthetic before doing the procedure leaving me in an unacceptable amount of pain for which he didn't apologise or check to see if I was ok. He also tried to do the procedure on the wrong eye and after checking the eye he could see where I'd had a previous procedure and said, "At least I can see you're not lying". I do not want this awful man near me ever again.

The Princess Grace Hospital Outpatients

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

The hospital itself was great and senior nursing staff on the day were informative and professional. My anaesthetist was phenomenal as was my amazing surgeon. However I had a bad experience with one of the health care assistants who wouldn’t let me use the bathroom and led to a bit of a weird experience. Plus when I got my stitches out two weeks later the nurse couldn’t see the stitches and she gave the tweezer to my fiancé who actually ended up getting the final ones out.

Brain Health Clinic

Clinical Psychology, Neurology, + 1 more

I had online consultation . The practitioner i wanted to see wasn't available and the timing changed a few times. This wasn't good given my acute state of distress. The practitioner was not particularly empathetic. He seemed a bit disconnected and almost had a fake smile. Toward rhe end od the call he tried a kind of "tough love " approach which i perceived as patronising. The prescription and advice was given clearly.

Dr Riyaz Somani

Cardiologist

Generally found the ward staff were very attentive but a little slow to react. Could not fault Dr Somani from The moment I met him 11 days ago to carrying out my ablation procedure on the 1st of December. He is it true professional and would recommend him to anybody who needs matters of the heart?. Also found one of the CCU Cardio nurses Karen Williams very caring explained everything so hats off to her.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Dr Matthew E Faircloth

Cardiologist

I have seen Dr Faircloth in relation to my hypertension, atrial fibrillation and aneurysm issues (not all at once) over the last ten years. On each occasion, his diagnostic skills have been swift and accurate. The prognosies and proposed remedial procedures were always delivered in a concise and sympathetic manner. This latest visit , the most serious, particularly so.

Mr Sherif El-Tawil

Orthopaedic Surgeon

I recently saw Mr El-Tawil to review a recent surgery and consider a similar surgery of the right knee. Mr El-Tawil was friendly, clear, explained everything very well, took his time to understand everything, and has followed-up with further in depth investigations. I would highly recommend Mr El-Tawil for anyone considering a consultation.

Professor James East

Gastroenterologist

It has been an absolute pleasure working with Professor James East. He is extremely knowledgeable, listens and takes note of everything I have said to him. I have seen several doctors before but have never had an experience like this. After a few tests he found out what my problem was and I am now on treatment. Highly recommend.

Mr Thomas L Kersey

Ophthalmologist

I had 2 procedures with Mr Kersey and had an above excellent experience both times. The outcome was more than I could have hoped for. Explanations of the procedures were very clear and detailed with additional printed material provided. Mr Kersey has a very friendly and calming manner for anyone concerned about eye surgery.

Mr Raghu Ram Vindlacheruvu

Neurosurgeon

I visited Mr V with a trapped nerve in my spine. He very clearly and patiently explained the results of my MRI with me and what my options were to relieve the pain. I found him to be very professional and reassuring that my problem could be solved. I felt very confident for him to perform surgery to alleviate my problem.

Dr Bjorn Thomas

Dermatologist

Friendly manner on a sensitive topic. Dr provided clear, confident analysis of the issue with a clear plan for resolution. I left feeling relieved that a solution for resolving my longterm issue was found and concerns about side affects of the prescribed treatment was relieved with informative explanations.