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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Arrived early Saturday morning for a small knee operation. Taken to my room by a lovely friendly porter. Was invited immediately by catering to make a choice of food from an excellent menu. Then seen by nurses, anaesthetist, surgeon, who all explained exactly what was going to happen, in a relaxing manner, giving me complete confidence in their care. I was soon taken to theatre by the lovely chatty nurse & porter, that had been with me from my arrival. They obviously had a happy working relationship, including me in their chat to make me feel more relaxed. The anaesthetist was lovely, chatting about Christmas whilst calmly letting me drift into sleep. I woke up feeling well & refreshed, taken back to my room for a cuppa & delicious sandwich. The nurses continued their careful monitoring of me & I was soon seen by the physiotherapist who explained about the importance of my post-exercise sheet & use of crutches. Then a visit by Mr Slack, my amazing surgeon that had previously done my hip replacement, who explained what he’d done, that all had gone well, discharging me to go home & it’s only early afternoon. My painkillers arrive, my home instruction booklet is completed, I can go home. What fantastic care from all the staff & medical team, many thanks to you all.

Mr John Terrace

General Surgeon

I felt reassured by Mr Terrace’s quiet, confident manner, his careful but thorough examination and his clear explanation of my options. My wife said that she felt he took a personal interest in our case: that we mattered to him. Arrangements for the procedure were made efficiently and carried out as planned. Following the operation and discharge I had an adverse reaction to my pain medication and had to return to hospital outpatients. Mr Terrace, indeed all the staff, were attentive, sympathetic and helpful and I was able to return home after a couple of hours. He said that if I experienced any problems I should not hesitate to contact him. Six weeks after the operation, as arranged, Mr Terrace followed up by phone call and I was able to tell him that I have recovered very well and am resuming all my normal activities. Mr Terrace assured me that he would be available at all times if further assistance was required in any way. My experience throughout has been positive and I am I most grateful to Mr Terrace for his exemplary care.

Miss Anca Breahna

Plastic Surgeon

The Care I received from Miss Breahna and her team was beyond excellent from start to finish. From the moment I made contact to my now recovery. Communication from the team has been outstanding. Miss Breahna and her team were very welcoming when I met them at my consultation, I had lots of questions which miss Breahna answered in great detail and helped me to understand the process.I was asked what look I was hoping to achieve, I was listened to and miss Breahna gave her advice and opinion. When measurements were taken I felt relaxed and at ease. On the day of my surgery I was taken great care of by the team, miss Breahna came to see me and took some final measurements. My recovery has been fantastic, having regular appointments with miss Breahna and her team, any queries I email over they answer very quickly. My surgery was 4 months ago and I am extremely happy with the results it's the natural look I was wanting. Miss Breahna is a perfectionist and amazing at what she does. Super happy! Thank you.

Mr Rikki Mistry

Plastic Surgeon

I would like to take the opportunity to thank Mr Mistry for the fantastic surgery that he performed on my right thumb. I am now pain free in the right thumb and it is in a much better position after many years of discomfort and being told nothing could be done . I could not fault my treatment from start to finish at the Spire Alexander Hospital. One thing that would just make it absolutely perfect is if in the coming months it would be possible to consider having the hand therapist attached to the Alexandra so that the procedure is started and finished at the one Hospital. Whilst MCH hand therapist we're very quick and helpful it was very difficult getting in touch with them if you had a problem with the splint etc . I do think that it would just help to make people feel a lot more secure if as I say it was all under the one Hospital.

Mr Sanjeev Lakshaman Chitnis

Orthopaedic Surgeon

I recently visited dr chitnis with a wrist injury that had been ongoing since February this year. He was very professional and was able to tell me my MRI results promptly and answer all questions that I had. He then got me booked in for surgery, he explained in great detail which procedures I would be having and what to expect. I was very nervous for the surgery but he was quick to put my mind at ease. I’ve since seen him at a few follow up appointments for dressing/stitch removal and then also to check the mobility of my wrist after surgery. He gave me physio/exercise and scar massage instructions, explaining to me very clearly what to do and what to expect at each stage of my recovery. I felt extremely at ease at all appointments and am very grateful he was able to rectify my injury.

Dr. Seren Mirza-Davies

Dentist

My daughter had a routine check up and a filling was recommended. My daughter was extremely nervous and became upset following the appointment. We returned to the dentist and Dr Seren welcomed us back to the treatment room and talked my daughter gently and thoroughly through the process. In the day of the appointment., Dr Seren and assistant moved treatment rooms to ensure my daughter had a TV screen to distract her. Dr Seren took the appointment at my daughter's pace and kindly described each stage of the process. My daughter and I are left with an excellent impression of Dr Seren, Quality Dental and our nerves associated with the Dentist have been lifted. Dr Seren has such a lovely manner, from the way she spoke to my daughter, to me and to her staff, she is a credit to her profession.

I recently attended YGC for a hysterectomy with my consultant Mr Clerk. What a phenomenal man he really is. He has given me the best possible out come i could ask for. Even though i was late going into surgery mr Clerk did everything he could to make sure i did not miss my slot. He was present when i returned from recovery at 8pm. Explained everything to me and made sure i was ok and comfortable. Not only was he there that late but the next day returned to the ward to check on me again late evening. He was also on annual leave. Every doctor should take as much pride in their patients as he does. He is a wonderful, kind man who has done nothing but go above and beyond. I am very lucky to have been appointed him as my consultant. Thank you Mr Nick Clerk for being the very best.

Dr Mohamed Otify

Obstetrician & Gynaecologist

I went to see Mr Otify after seeing another consultant, which had dismissed my symptoms as womb pain. I had been in pain for over 12 months, it was making life very hard and sometimes the pain was unbearable. Mr Otify did not dismiss my symptoms or my thoughts. He is very easy to talk to and listens. We quickly came up with a plan . I had surgery 5 weeks ago, total hysterectomy and removed endometriosis, although I am still recovering from surgery, the pain I was experiencing has now gone. I had my follow up appointment the other day, he explained everything he did during surgery and his findings. I would most certainly recommend going to see mr Otify , it was the best decision I made and I can not fault him as a person or as a surgeon.

Thompson & Hardwick Optometrists

Audiology, Ophthalmology, + 1 more

Truly Exceptional After experiencing pain from my new hospital contact lenses I was able to book an appointment with Drew far sooner than my Hospital would see me. Drew very quickly determined that ill-fitting lenses were causing Conjunctival Prolapse and advised how best to proceed. Essentially the lenses used by my Hospital were not appropriate for my eyes and, since the Hospital will not use alternative lenses, Drew was able to fit and supply better lenses. These new contact lenses give excellent vision and comfort, even though I have a particular eye condition which makes it very difficult to fit contacts, despite lenses being the only solution for me. Thank you Drew and Team!

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The King Edward V11 hospital is the best of the best in London. The cleanliness, kindness, fabulously trained and knowledgeable professionals in each and every department are second to none. I’ve been visiting this hospital for more than 45 years, and always had a most positive experience. From the Porters and Reception team to their Consultants and Physiotherapists, they are impossible to fault. On my most recent visit, I visited the imaging department, and was scanned by the amazing Dr Clare Allen, and her team. She was the personification of professionalism, yet also one of the most empathetic Consultants I have ever come across. I can’t recommend her or her team, more highly.

Mr Norman Waterhouse

Plastic Surgeon

Mr. Waterhouse was my choice because of his honesty, understanding, knowledge, advice and confidence during my consultations for my neck lift and submandibular gland removal. (Which he advised In fact, around 90% of the glands were removed. Which has given me my jawline back) He tailored his approach specifically to me, and now, at 8 weeks post-op, I am extremely happy with the results. I can honestly say I experienced absolutely no pain, with minimal bruising and swelling, and my scars are already virtually undetectable. This is truly a testament to Mr. Waterhouse’s skill.

Nuffield Health Wessex Hospital

Urology, Audiology, + 18 more

Would highly recommend Mr Sahu. He was thorough and took the time to explain my situation to me. It was reassuring to know that the treatment I had already been receiving for my AMD was appropriate but he also highlighted the need for cataract surgery in both eyes. No other professionals had said this to me. This could make a difference to my sight for a bit longer. Thank you.

Dorset Heart Clinic

Cardiology

Doctor Din the consultant was excellent he explained in detail everything I should be aware of. Jodie in reception was also very very good and so patient i helping to sort appointments for our convenience. the Nurse who was the phlebotomist was also very pleasant. I have no problems whatsoever during my time at Bournemouth Hospital..

Westminster Women's Clinic

General Practice (GP), Obstetrics & Gynaecology

I recently had a gynaecology appointment at Westminster Women’s Clinic and had a wonderful experience. The receptionists were incredibly welcoming and made the whole process smooth. My doctor explained everything clearly, which really put me at ease. I felt well cared for throughout my visit and would highly recommend the clinic.

Sarum Urology

Urology

Very impressed with every aspect from the prompt attention from Nicky Orchard all the way to all the pre operation, operation at New Hall and post operation appointments with Mr Brewin. Also very impressed by the attentive care given by all the nursing staff whilst I was at New Hall.