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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Mr Bassem Amr

General Surgeon

I wanted to take a moment to share what this journey has meant to me and to sincerely thank you and your team for being part of one of the biggest decisions of my life. I’ve battled with my weight for as long as I can remember. In July 2022, I hit my breaking point after seeing a photo of myself at my heaviest. I was ashamed, overwhelmed, and completely defeated. I avoided mirrors and felt exhausted and unhappy. Over the years, I had tried everything—diets, medications, fitness programs—but nothing gave me lasting change. I felt stuck. Choosing bariatric surgery was not an easy decision. It came with tears, fear, doubt, and a lot of soul-searching. I know not everyone understands or agrees with this choice, but for me it was never about appearance. It was about choosing a healthier, happier, longer life. It was about being here for my family and the people I love. It was about choosing myself. From my very first appointment, the care, compassion, and reassurance I received from you, the consultant, and the entire team made such a difference. Every question was answered, every worry was taken seriously, and I always felt supported rather than judged. The kindness, professionalism, and encouragement shown to me before and after surgery helped me feel confident in my decision and safe throughout the process. The fear of not being present for my family someday scared me far more than surgery ever could. Thank you for the exceptional care, guidance, and support you have all shown me. You haven’t just helped me through a procedure—you’ve helped give me a real chance at a new beginning, and for that I will always be grateful.

Nightingale Hospital

Nursing, Nutrition, + 3 more

The OCD nursing team are fantastic at what they do and the therapy team are absolutely brilliant. My 1:1 therapy was outstanding and so valuable to me during my time here. The catering team, the housekeepers, maintenance, reception.... All really friendly and professional. Two things that I want to mention that I have already fed back: 1. It was very disappointing when two team members were allocated to different wards with no transition (Greta-Mae and Carlo). I feel that when we are allowing ourselves as patients to be open and vulnerable and put our trust in people, to then be told they have moved with no transitional period is not very sensitive or fair. 2. I have also fed back about a patient that seems very unwell but does not have 1:1 supervision around the hospital. This person sometimes invades others personal space, says inappropriate and triggering things, has sometimes removed her clothing in the courtyard and I have also seen her with long sticks in her hands in the courtyard. I fed this back to the patient services manager and the board holder who agreed that this was unacceptable. I was told that until discussions have been had she should be on 1:1 care, but then the following day she was once again the courtyard thrashing round the same sticks. I think this is a safeguarding concern. Those two things aside, I have found my impatient care outstanding, I cannot fault the OCD ward team. I feel heard for the first time and have hope for my future now thanks to them. I will never forget what they have done for me.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

I had penis filler and it was one of the worst decisions I’ve ever made. I had the filler on the Monday and by Wednesday I was in a&e with a very balloon swollen penis and had to have catheter inserted in my penis for 5 days. I was then rushed for emergency surgery the next morning to remove the filler and infection at the injection site. I was in hospital and 5 days and I’m now under a nhs urologist because the urologist at Moorgate cancelled the video call because he said it was unwell. Once they have your money your on your own and the chances of compilations are a lot higher than what they claim. The office I had my filler was not sterilised and moor like someone’s living room. Once if fully recovered I find out if it’s caused and permanent damage I will be looking to start a medical neglect claim against Moorgate. PLEASE if your thinking about having this done seriously I would re consider. Just use an extender/pump.

Mr Raj Sahemey

Orthopaedic Surgeon

At every appointment/interaction I have been impressed with Mr Sahemey. He has shown a level of care and attention that I have not experienced previously and I have seen many consultants over the years. I required a right hip revision and was experiencing huge discomfort. Mr Sahemey recognised this and took the time to listen to my lived experience. He was meticulous in his planning and preparation for my revision and this included testing for infection, learning from my previous operations and putting in place a treatment plan to support a speedy recovery. Mr Sahemey has been respectful, open and honest with me in our face to face conversations and his written communication has been responsive, timely and straightforward. In short I cannot recommend Mr Sahemey highly enough; his care and skilful intervention has quite simply changed my life.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

Fantastic service and advice. Honest, friendly and very helpful whilst being extremely professional. A really good range of options and products, expertly explained and administered. Dr Denton is not only a medical professional but a lovely, caring person dedicated to helping you look and feel better. Visiting Daleswood on many occasions has really helped me with my self-confidence, physical, and mental health. There is no hard sell, and Dr Denton will only recommend what is best for you, explaining the benefits and risks if there are any.

Mr Ardeshir Bonshahi

Orthopaedic Surgeon

Without any shadow of doubt, Mr. Bonshahi is a first class orthopaedic surgeon, I recently had a total hip replacement and my recovery has been amazing thanks to Mr.Bonshahi magical surgical skills. My whole experience with Mr Bonshahi and his team at Highfield has been an exceptional gift and certainly alleviated the dreadful fear of surgery which I have carried for decades. I don’t just have a brand-new hip. I brand-new person who’s determined to make the best of life thankyou so much.

The iGP - Private Doctors - Swansea

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

Outstanding from booking to the appointment and then the appointment i couldn’t have asked for more, the doctor from calling my name until I left was brilliant 10/10 5***** covered everything and went through everything thoroughly explained everything right and was so friendly and made you feel at ease didn’t feel I was having a doctors appointment that’s how relaxed she made me and came out feeling reassured so i would recommend without hesitation not even for a second

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Mr Thomas Hunter

Orthopaedic Surgeon

My care from start to finish has been excellent .I was listened too and Mr Hunter also put my mind at rest with any worries I had. Every time I saw him his only concern was for me and answered all my questions. Mr Hunter has given me a new least of life since I have had a new hip and being as I am only young, I am now back at work and back at the gym. I could not have had a better Surgeon.

Dr Punit Ramrakha

Cardiologist

Dr Ramrakha was extremely easy to talk to and listened carefully. This was my first consultation with him and so far I am happy to be under his care for tests . He has also taken care to pass on any relevant correspondence and previous clinic letters to other consultants involved in my diagnosis. I would be happy to recommend him to anyone who needs a caring cardiologist.

Dr. Mary McStay

Gastroenterologist

Dr M treated me like I was an intelligent human (sadly not always the case with doctors). Clearly explained her medical suggestions and reasoning; offered straight forward financial options and was open to discuss possibilities for the way forward. Excellent manor, she created an environment of equal parties jointly tackling a problem! Many thanks

᠎ Karen Laler

Dietitian

We visited Karen at UCLH and had such a wonderful experience. Karen was so kind, warm, yet professional and clear. She suggested some fantastic supplementary reading which we have looked at. The nurse that administered her prick test was also brilliant. We were treated with incredible kindness and left feeling informed and very satisfied.

Miss Anca Pop

Obstetrician & Gynaecologist

I had an exceptional experience with Dr. Anca Pop and the entire team at London Gynaecology. Dr. Pop was incredibly understanding and compassionate throughout my visit. She communicated everything clearly and concisely, taking the time to answer all my questions and ensuring I felt comfortable and informed at every step.