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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Miss Hiba Ansari

Physiotherapist

I’ve been seeing Hiba Ansari for over a year, and I can’t recommend her highly enough. She is incredibly knowledgeable, professional, and genuinely caring. Over the past year, Hiba has helped me treat several different issues, including my ankle, lower back, and most importantly, a long-standing shoulder dislocation problem. She monitored my progress very closely and consistently adjusted my exercises to suit my ability and recovery stage. I spent several months working with her to strengthen my shoulder, which was extremely weak and unstable after multiple dislocations. Following my shoulder surgery, Hiba played a huge role in my rehabilitation. She guided me through recovery and re-strengthening with great care and precision, helping me return to normal activities and sports with confidence. Thanks to her support, I’m now back to living a normal, active life without constant worry. She was also incredibly supportive with practical matters, helping me navigate insurance issues and sort out payment coverage for my sessions, which made a stressful situation much easier. In addition, Hiba has excellent professional connections and introduced me to one of the top shoulder surgeons in the UK, who performed my operation with excellent results. Hiba is a fantastic physiotherapist — skilled, supportive, and truly invested in her patients’ recovery. I’m very grateful for all her help.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Mr Pranab Sinha

Orthopaedic Surgeon

I recently underwent ACL reconstruction surgery with Dr. Pranab Sinha at Sloane Hospital, and I’m extremely pleased with the entire experience and outcome. From the initial consultation through post-operative follow-ups, Dr. Sinha was professional, clear, and reassuring. He took the time to explain the procedure in detail, set realistic expectations, and answer all of my questions, which made me feel confident and well cared for from the start. The surgery itself was a complete success, and my recovery has been progressing exactly as explained. Dr. Sinha’s surgical skill, attention to detail, and focus on long-term recovery and mobility truly stood out. I’m very grateful for the excellent care I received at Sloane Hospital and would highly recommend Dr. Pranab Sinha to anyone needing ACL reconstruction or orthopedic surgery. An outstanding surgeon who did a fantastic job.

Mr Shivakumar Shankar

Orthopaedic Surgeon

I cannot recommend Mr Shankar highly enough. From my very first appointment, he took the time to really listen and understand my situation rather than rushing through a standard consultation. He carefully explained the issues with my knee and the reasoning behind the arthroscopy, making sure I felt informed and confident about the plan. What stood out most was how thorough and attentive he was. He answered all my questions patiently and made sure I understood both the procedure and the recovery process. I felt genuinely supported and never like just another patient on a list. The surgery itself went smoothly, and the care before and after the procedure was excellent. I am very grateful for his expertise, professionalism, and the time he invested in understanding my individual circumstances. I would not hesitate to recommend him to anyone needing knee treatment.

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

I had a wonderful experience at Dr. SW Clinic during my pshot treatment . From the moment I walked in, the staff were welcoming, professional, and attentive. The clinic itself is clean, modern, and very well organized, which immediately made me feel comfortable and confident in their care. A special thank you to my patient advisor, Hiba, who was absolutely amazing throughout the entire process. She was kind, knowledgeable, and incredibly supportive. Hiba took the time to answer all my questions, explain everything clearly, and make sure I felt reassured every step of the way. Her professionalism and warm approach truly made a difference in my experience. I highly recommend Dr. SW Clinic to anyone looking for excellent care and outstanding patient support. Thank you again to Hiba and the whole team!

Mr Shantanu Gudsoorkar

Ophthalmologist

I recently underwent cataract surgery with Mr Gudsoorkar at Nuffield Health Taunton Hospital and am absolutely delighted with the outcome. From the first consultation, he provided a clear, detailed explanation of my options and recommended Alcon Clareon PanOptix trifocal toric lens implants to address both my cataracts and astigmatism. The surgery itself was quick and completely comfortable—I felt reassured throughout. Post-operative care was thorough, with attentive follow-up reviews and clear guidance at every stage. My vision is now excellent for both distance and near, and I rarely need glasses. I would highly recommend Mr Gudsoorkar to anyone considering cataract surgery.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I arrived early, as I was expecting to be seen in time, but my appointment was late ~45mins. I had discussed on the phone that I wanted to see someone who is going to be helpful with discussing menopause and other related issues. I was paying for the appointment myself, so I had high expectations. Unfortunately the time with the doctor felt rushed and I felt not heard. I had done a lot of research on holistic menopause care, and I felt that the doctor wasn’t in the same wave length with me. I was just advised to go and read more on menopause in two different websites. Examination was fine and straight forward, but to be sure of the diagnosis I will need futher procedures.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Mr Simon Harrison

Orthopaedic Surgeon

Mr Harrison was clear and concise when explaining the type of fracture I had sustained. His first question to me was regarding my job role and as a drone pilot instructor my plan for recovery is crucial as well as returning to climbing. He provided exercises and a timeline of what to expect when and things to look out for in the future as I increase level of activity. Excellent knowledge and assessment of my injury had provided with a plan and the confidence to move forward.

Dr Rachel Hoyles

Respiratory Doctor

My appointment with Dr Hoyles was in the course of an investigation for a serious, prolonged viral respiratory infection. Dr Hoyles took the time to hear my full story, I never felt rushed. I felt the examination was thorough and with care. Dr Hoyles is compassionate, detailed oriented and meticulous , her clinical explanations were clear, and I left with full confidence for the next steps in my treatment. I am delighted at the level of care.

The Lister Hospital, part of HCA Healthcare UK

Fertility Medicine, Orthopaedic Surgery, + 12 more

My experiences at the Lister hospital were generally positive. The facilities are clean and modern. The wait time was variable but generally ok. There wasn't much continuity in the nursing and sonography staff I saw which is a shame, and the quality was variable, but in general most of my experiences were with skilled and knowledgeable staff. On a few occasions I wasn't entirely confident in the nurse or sonographer treating me.

Dr Chetan Kuloor

Psychiatrist

I have a great deal of confidence in Dr Kuloor. For this reason, I chose to follow him to his new practice. I particularly appreciate how clearly he explains how my medications work, which helped me understand why my medication was becoming less effective for me over time, and how we could adjust things to find a plan that would work better. At the end of my appointment, I felt reassured and confident in my treatment plan.

Ms Shabana Syed

Obstetrician & Gynaecologist

I went to see Dr Syed for a second opinion after a scan revealed an endometrial polyp and fibroid. She was incredibly kind, professional, and reassuring, and took the time to carefully prepare me for the required hysteroscopy. I felt completely safe and supported throughout the procedure, and her thorough aftercare notes and follow-up call left me feeling both reassured and optimistic. Thank you again, Dr Syed.

Montrose Health Group

Psychiatry, Psychology, + 1 more

A reallt fantastic service so far. We've been looking into private assessments for my son and it was expensive with long wait times every where we researched. Montrose were in touch within two days of my enquiry and we were triaged a week later. They respond quickly to communication, and warm and friendly and have been supportive of us at every step.