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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

During my recent experience at Cleveland Clinic London, I was under the care of Professor James Teo and Dr. Dipesh Patel for my diagnosis of myelitis. I’d like to share a review of the care, diagnosis, and treatment I received during my short inpatient stay and subsequent outpatient follow-up. Diagnosis: The professionalism and expertise of both Professor Teo and Dr. Patel were evident. They took the time to thoroughly review my medical history, listen attentively to my symptoms, and conduct a series of comprehensive tests. The diagnostic process was meticulous, involving advanced imaging and laboratory analyses, all explained clearly, which left me feeling confident about my care. I was admitted as an inpatient for a couple of days, and my stay was exceptionally comfortable and reassuring. The modern hospital environment and top-notch facilities contributed to a positive experience. The nursing staff was attentive and highly trained, providing outstanding care around the clock. I appreciated their responsiveness to my needs, ensuring I felt comfortable during my brief stay. Daily visits from Professor Teo and Dr. Patel allowed me to discuss my progress and any concerns I had, reinforcing my sense of being valued and cared for. Following my inpatient stay I transitioned smoothly into outpatient care. My follow-up appointments have been invaluable, with thorough evaluations of my ongoing recovery. The clinic’s proactive communication, including test results, appointment reminders and prompt responses to my queries, has greatly supported my journey. They also provided me with educational resources to help manage my condition effectively. In conclusion, my experience at Cleveland Clinic London, particularly under the care of Professor Teo and Dr. Patel, has been exemplary. Their dedication to providing personalized and compassionate care, paired with their expertise, has made a significant difference in my ongoing recovery journey. I highly recommend this facility to anyone seeking exceptional medical care. The quality of diagnosis, treatment, and continued support truly sets Cleveland Clinic London apart.

One Ashford Hospital

Audiology, Cardiology, + 22 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

Mr Daniel Fudulu

Cardiothoracic Surgeon

When I first met Mr Daniel Fudulu. I was extremely nervous. I’m very worried as you can imagine I’ve never been to the BRI..Also being far away from home .. Mr Daniel Fudulu made me relaxed and extremely welcome. he spoke then paused and asked if I had any questions which I felt was very helpful and not once I felt rushed..after 10mins I felt so relaxed and realised we had a lot in common. I knew Mr Daniel Fudulu was the one to give me a second chance of life . He was fantastic understood me and understood my worries took the time to listen to me & never once felt rushed .i just knew I could 100% trust Mr Daniel Fuduluand his team with my life. Also, the care I received at the BRI was fantastic. The intensive care team was brilliant helped me for start to finish and then the recovery ward was just to say even when I was lonely where my family was far away the cleaner the tea lady all took time to talk to me, which made my day a lot better. Thank you be alright have a special thank you too. Mr Daniel Fudulu And his team forgiven me this chance of life and to see my children and grandchildren grew up.. thank you kind regards, Mr. L Collins.

Clarity - New Cross

Ophthalmology

My experience throughout foe both eyes and post care has been excellent. Dr Allam was excellent, very professional, knowledgeable about cataracts . My initial surgery was deferred from 2nd Dec until 16th December 2025. This was due to my right being unfected. Dr Allam reassured me that my surgery would happen before christmas. The surgery did happen on 16th December. From preparation to surgery Dr Allam and team excelkent in communicating to me the process Typea of Lenses and cost. Lynne (nurse) was excellent exolaining post-Surgery and demonstrating how to apply the anti-biotic eye drops .Excellwnt support was privided in terms of eye protectors,tape and drops. Follow up by Dr Allam was excellent abd made me feel valued as a person, not just as a customer. The surgery was a major success. On 6th January 2026 I had a last follow up post surgery assessment. Resukting in Dr Allam confirming through eyes assessments, tge surgery was a success. I want to say thank to DR Allam and team for an excellent support abd for the first time since I was 7 years old I can see amazingly well !

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I had a really positive experience at The Harborne Hospital. I was greeted warmly on arrival and was actually seen before my appointment time, which was very much appreciated. My consultant Mr Leung truly listened to me and took the time to understand the full picture of how I’ve been feeling. He was extremely thorough, and for the first time in a long while, I left feeling hopeful — hopeful not only that my pain can be better managed, but also that I may finally get a clear diagnosis of what is actually happening to me. I really appreciated how carefully and thoughtfully everything was explored. Every member of staff I met was kind, professional, and supportive. The level of care and compassion shown throughout my visit was outstanding. I wouldn’t hesitate to recommend this service.

Midlands Women's Health

Obstetrics & Gynaecology

My first visit was a very positive experience. The clinic was well presented, and I felt comfortable sitting in the waiting area prior to being called in. All staff members were polite, kind, and respectful during every interaction. When I entered the consultation room, I initially felt nervous; however, this quickly melted away as I was put at ease through warm and engaging conversation. I felt treated as a human being, not just a patient. The doctor ensured I was comfortable throughout the consultation and explained everything clearly and thoroughly. I am genuinely pleased with the outcome of the appointment, as I now have a better understanding of what is happening with my body and feel empowered to seek further support to improve my health and wellbeing. Once again Thank you!.🥰

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Mr Alexander Charalambous

Orthopaedic Surgeon

I have been under Mr Charalamous's care for around 3 years. I have always found him to be easy to talk to & he explains things in a way i can understand. I had a botched knee replacement at Kim's in Maidstone which was very painful. After a few meetings to discuss what could be done we agreed a procedure. I have to say i am over the moon with the results. The recovery time was extremely short, after the insert replacement i was up & walking with no sticks inside 2 weeks. I am extremely happy & will request Mr Charalamous for me left knee once it gets to a point where it needs replacement. Top Surgeon.

Mr Muzaffar Ali Anwar

Vascular Surgeon

I had both of my legs treated by Dr Anwar and I would highly recommend him to family and friends for any procedures they may be considering. He was extremely clear and explained everything in detail, which made me feel completely relaxed throughout the procedure. Dr Anwar consistently checked in on me to ensure I was comfortable, and I really appreciated how attentive and caring he was. He truly listens to his patients and creates a personalised plan, which made the whole experience even better. A fabulous surgeon who delivers an A-class service — well worth it.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

We paid £240 to the consultant and gained no extra knowledge or benefit. She basically couldn’t help because she said I needed fertility and not recurrent miscarriage. She said there was a fertility consultant there I should have booked with. Then why not offer to not charge me and book me with right person? Isn’t that what healthcare should be about rather than about taking my money? There is no triage service in place to make sure I got the right appointment. I feel robbed at a time where I am vulnerable.

Mr Edward Massa

Orthopaedic Surgeon

I feel very fortunate to have been allocated to Mr. Massa's NHS caseload for a full hip replacement which was carried out at the end of November 2025. From the first consultation, when I felt very reassured by his evident his skill and competence, to the final follow up appointment, the procedure and processes have been an extremely positive experience. 6 weeks after surgery I am able to enjoy walking and other activities once more, pain free- I've got my life back!

Professor Vinidh Paleri

ENT Surgeon

I was referred to Professor Paleri immediately I was diagnosed with thyroid cancer. He is currently conducting investigations so he can decide the plan to treat my cancer. In spite of my real terror I feel completely safe in his care and so so grateful for having being speedily transferred to him. Can I also mention that his assistant is Ma Muni King who is so kind and compassionate. This is a scary journey. To be cared for by Professor Paleri is a privilege.

Dr Abdul Nassimizadeh

ENT Surgeon

Dr Abdul Nasaimizadeh done a great job on my nose talking through everything with me. Just had my follow-up appointment and pleased to say everything is great no problems at all. Dr Nassimizadeh is friendly & professional and puts you at ease, even asking if you have any questions or concerns and he’s happy to answer. In my opinion this doctor is a great asset to the NHS. Can’t praise him enough…

Mr Giles Stafford

Orthopaedic Surgeon

I cannot recommend Mr. Stafford highly enough. From my initial consult - he took the time to explain every detail clearly, outlining all available options and referring me to the right specialists - he ensured I had a comprehensive team supporting me. I felt really reassured ahead of my surgery - and I’m now well on the mend and incredibly happy with the outcome and progress of my recovery.

Miss Yi Shan Low

Obstetrician & Gynaecologist

We’re incredibly thankful for Dr Low giving us immediate guidance and helping us get the help needed when a recent heavy bleed started during my pregnancy. Her attentive care helped us navigate a huge fright and we can’t thank her enough. We trust that we are in good hands with Dr Low for our antenatal care and delivery!