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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I met with my surgeon online. The online facility works extremely well. I noticed that I was sent two new reminders of the meeting on the day with direct links. I like this new approach very much. As always, the surgeon, Prof J Murphy, was prompt and conducted the consultancy with detailed feedback, including the sharing onscreen of a third party report which was extremely helpful and informative. Prof J Murphy has an extremely open, honest and clear approach to discussing aspects of the individual patient’s health that are not easy to discuss. This allows the patient to feel their case is being carefully monitored, considered and options, going forward are shared and discussed with them. This surgeon engenders great trust in his review of information, liaison with others specialists, communication, surgical treatment and overall management of the individual patient’s case.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

Professor Ramia Mokbel

Dermatologist

I did not have a great experience at my consultation with Dr Ramia Mokbel. The consultation was very rushed- 10 minutes, then I was passed on to talk with a nurse ( speak to the nurse for a £300 consultation!!!!) , as Dr Mokbrl was rushing between patients in various rooms. Dr Mokbel was not keen on history taking, I felt she was dismissive of whatever I was saying and she did not even have a close look at my skin ; but just from across her desk. Dr Mokbel only recommended a treatment costing over £2000, which I was later warned that it is CONTRAINDICATED for me as I have Aspitin ( salicylates) allergy!! I was never sent any cliic lettr or written plan after my consultation. Definetly would not recommend Dr Mokbel to others.

Mr Ben Yates

Podiatrist

Mr Ben Yates is in my opinion an excellent podiatric surgeon who gives a very good clinical opinion. I was unhappy that Mr Yates charged me for a “new patient” appointment when this was in fact a follow up appointment lasting about 12 minutes following previous surgery by Mr Yates. Furthermore, I did not receive a clinic letter from Mr Yates until I chased it up more than 2 weeks after my appointment. I received no apology for the delay in sending the letter. Mr Yate’s clinical letter did not contain all the information promised at the consultation and I was obliged to chase this information again. I emailed Mr Ben Yates to raise my concerns but I did not receive a reply from him.

Mrs Rachel Sherriff

Acupuncturist

I’d felt very lost before coming to the Fertility Suite with the frustration of not understanding why we weren’t conceiving with our second child and also experiencing loss. The fertility suite was amazing. I have Jen for my treatments who is so wonderful. I’m feeling such a massive difference both physically and emotionally since I started treatment and it turns out I have a thyroid issue which may be the cause of everything. It was Jen who noticed the signs and pushed for me to have it checked. Thank you to the fertility suite for holding my hand through all of this and for your advocacy. I wish more women knew about this, it fills such a gap in the fertility world.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Three Shires Hospital (part of Circle Health Group)

Anaesthetics, Audiology, + 30 more

On arrival, and in good time, there was a huge que at the reception desk with only one member of staff trying to deal with patients. We waiting a very long time even to be acknowledged so, not wanting to be late for our appointment, we made our own way to the area A. We were then approached another member of staff in Area A who was able to give us the forms we should have received at reception. Knowing that a significant number of patients were due in the recetion should have been fully staffed with an expeditious way in processing through.

Living Mind

Psychiatry

I’ve had an outstanding experience with my psychiatrist from the very first session. They created a safe welcoming environment where I was truly hard and understood the approach compassionate professional professional Taylor to my needs which has made a huge difference in my mental health journey. They take the time to explain treatment options clearly and always encourage open communication. I feel supported and empowered thanks for their guidance. Highly recommended to anyone seeking thoughtful and effective psychiatric care

Cathedral Eye Clinic

Ophthalmology, Optometry

The staff at Cathedral Clinic were very professional and tried to make me comfortable. However the actual procedure was not an enjoyable experience. having anaesthetic injected into my eye was very traumatic and having gone through the procedure before and it not 100% and having to return for Laser. I so hope that my left eye will not have the same result. Overall I would recommend the clinic and staff to anyone who has to have the procedure done. Bernadette M.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

I was very nervous at first due to past experiences at the hospital. But when I walked in I explained my situation and I have never felt so comfortable. Andrew listened to me and really tried to help me with what I’m going through. You can really tell Andrew cares about his job and the patients he sees. Even though I have not got any answers yet I am so relieved and grateful to have had this appointment and feel as I am a bit closer to finding out what’s wrong.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Miss Kazal Omar

Obstetrician & Gynaecologist

I hit the jackpot when I chose Mrs Omar as my gynaecological consultant. I always have felt confident in her professionalism, my surgery was straight forward as was the recovery! Any questions I had were always answered clearly and quickly. I can’t thank her enough for looking after me! I also have to mention Sarah, Miss Omar’s secretary who was excellent! Thank you both for all your help!

Mr Greville Farrar

Orthopaedic Surgeon

Mr Farrar performed my hip replacement at the Spire hospital, Warrington. I found his care and thoroughly professional approach very reassuring resulting in a successful and positive experience. I would recommend Mr Farrar to others without hesitation.

Mr Alex Nicholls

Orthopaedic Surgeon

Mr Nicholls has been superb. He explained everything to me in advance, was very professional and courteous both at the initial consultation, during the procedure itself and in the follow up consultation. I have been very impressed and am very grateful.

Miss Yi Shan Low

Obstetrician & Gynaecologist

Dr. Low has been amazing from the start of my pregnancy to delivery. A 100% service, making you feel secure every step of the way. The professionalism and care for her patients is on another level. I couldn’t recommend her enough.