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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Shakir Hussain

Orthopaedic Surgeon

Where do I start - I had a failed hip resurface 8 years ago. Due to my previous experience it has taken me 8 years to build up my confidence to have revision surgery and a FULL hip replacement I was referred to Dr Hussain 3+ years ago on our 1st meeting I was told I needed both legs operated on - I was mortified & broke down in tears Fast forward to 4 weeks ago - I had my surgeries, I can honestly say it has been life changing for me. Today is exactly 4 weeks post surgery. I am completely pain free, I sleep through the night, I have equal leg length, I can weight bare equally on both legs, I can walk in the house unaided, outdoors I only need 1 crutch, I am back driving. I can bend my knees, I am not moaning every time I get up or climb the stairs., I can actually stand without leaning and needing support to free me of pain I am 💯 excited for my future something which I have not felt for a long time Mr Hussain takes his time and 💯 cares for his patients, he is not motivated by money and does not show any arrogance as I have previously experienced He visited me everyday on the ward to check I was ok and to see my progress Mr Hussain I will be for every grateful to you for giving me my life back I am generally excited about having my other hip operated on Thank you again Miss Nicola A.

Dr Gareth Rosser

Cardiologist

From my introduction to Dr Rosser through to my discharge and return to full health, I have had only the very best care and treatment. My coronary artery desease was diagnosed in 2019 and we attempted an urgent angiplasty to stent the arteries. It was not a success so bypass surgery was undertaken in January 2020. After 12 months I had some failure in the minor grafts, for which Dr Rosser rassured me we would fix by stents. In September 2021 I underwent a very successful angioplasty with 3 stents inserted and full blood flow returned. Since then my health has returned to full strength, with hiking and cycling forming a huge part of my life. In 2025 I trekked to Everest Base Camp at 5640meters, with Dr Rosser's encouragement. He encourages all patients to live full lives. Dr Rosser, didn't just safe my life, he restored it! He is the best!

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had my surgery on Tuesday and all the nurses were amazing, they took care of me helped me prepare myself for the surgery and then the after care was also amazing. The nurses came in every 10 minutes to check if I was ok, if I needed any food or water, or simply help me to the toilet. They stayed right to the end until I left. Thank u so much to all the nurses that cared for me that day. The room was very clean. My doctor, Dr Kelvin Chong was the best, he listened to what I wanted, advised me for the best option for me. He made me feel comfortable which was what I felt I needed as the surgery was very personal and I needed to feel safe which Dr Chong made me feel. He stayed until I was fit enough to go home. My experience here at One Stop Healthcare was just perfect.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

My experience with Nuffield Health was excellent from start to finish. The whole process was smooth, well organised, and reassuring at every stage. The staff were professional, friendly, and genuinely caring. From reception through to the clinical team, everyone made me feel comfortable and well looked after. Communication was clear, appointments ran on time, and I always felt informed about what was happening. The facilities were clean, modern, and well maintained, which added to the overall sense of confidence and professionalism. The care I received was of a very high standard, and I felt supported throughout. I would not hesitate to recommend Nuffield Health to anyone looking for high quality healthcare delivered with kindness and professionalism.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Dr Benjamin Jacobs

Paediatrician

We cannot recommend Dr Jacobs enough. From the very first telephone conversation, he was exceptional - knowledgeable, thorough and clearly an expert in his field. In subsequent telephone conversations, appointments and emails, he took the time to explain everything in a way that was easy to understand, answered all questions with patience and made sure that we, and our son, felt fully informed and reassured at each stage. Communication was excellent, with prompt responses and clear guidance throughout. An outstanding consultant who combines expertise with genuine care.

Mr Bassem Mettias

ENT Surgeon

Mr Mettias and his assistant were very polite,, professional and listened to everything I had to say. After taking notes of my symptoms and then asking about my diet and personal habits , smoking and drinking etc, he then proceeded to examine me.. After examination he was happy that there were no signs of any health issues and I should not be concerned. I was then advised what I can do to alleviate the symptoms that occur. The visit today was a pleasant one and both Mr Mettias and his assistant couldn't have been more helpful. 10/10 service, thank you.

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I attended tonight for a scan of my hands with Dr Patterson. On arrival I was welcomed at reception, checked in quickly and asked to take a seat in the waiting room. Breda then came out and called me to attend the consultation room, introductions were made, and Dr Patterson then performed my scan, he was professional, and provided information relevant to my condition. The whole consultation was a pleasure and demonstrated the significance difference a private company can make to a struggling NHS. Thankyou both again for such a positive experience.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Mr Robin Rees

Orthopaedic Surgeon

I had struggled with an ankle issue for months, so was referred to Mr Robin Rees. He quickly identified the issue and advised the best way to get it resolved. After my operation I expected pain but I had nothing - the scars are minimal and the recovery was 100x faster than I thought !!! I was back to full strength really quickly. Mr Robin Rees answered all my questions, put me at ease and was very clear from the initial consultation to sign off about what the whole process would be

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

This hospital is pleasant to attend. It is clean- including the bathrooms and baby changing areas which are spotless. There are several small but well stocked indoor play areas for children which make a huge difference when entertaining them between appointments/ diagnostics. The on-site cafe is welcoming and extremely reasonably priced. Staff are always friendly and look happy to be there. Most importantly, appointments run on time and there is ample free parking on site.

Mr Nashat Siddiqui

Orthopaedic Surgeon

I recently saw Mr Siddiqui twice regarding an ongoing shoulder pain and he was very warm and approachable. He gave me a structured plan for recovery and explained my treatment clearly, giving me a second option if the first plan didn't work. It did work and I'm very pleased to have a working shoulder again. I would definitely recommend seeing him.

Dr Jonathan Behar

Cardiologist

His explanation of my condition was very lucid. He was happy to gather information from all available sources, and even advised using NHS where it made sense. I should have liked to receive a report of the meeting including main points brought up, current state of affairs, and recommendation of actions that need to be taken.

Dr Ricardo Petraco

Cardiologist, Diagnostic Pathway Specialist

Today was my first consultation with Dr Petraco and his team for a cardiology review. Dr Petraco and his team were very friendly and welcoming. An ECG and Echocardiogram was taken first before reviewing my results. He explained my results clearly and discuss my history before concluding with what is next.