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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Monika Bajaj

Paediatrician

We initially saw Dr Bajaj when my 13 year old son was struggling with anxiety and overwhelm around school. We suspected he was Neurodivergent and Dr Bajaj helped us to look at our options for assessment to identify what he may be experiencing. With collaboration from school, and our in depth feedback, Dr Bajaj diagnosed our son with ADHD (combined type) with the possibility of an Autism diagnosis down the line also. My son started on medication 3 months ago under careful observation from Dr Bajaj. We slowly increased the dose and we are now happy that he is at the dose he is supposed to be on. I’m happy to report that he is now more able to focus in class and as a result his anxiety has reduced. Our son’s school have been incredibly supportive and without them putting support in place (mostly an EBSA plan) we don’t think he would be in school any longer. We know that diagnosis and medication is only part of the story for our son navigating ADHD, however the treatment from Dr Bajaj and her compassion towards us all has enabled us to help our son access school again in a healthier way. Our son started to attend Science classes again just before Christmas and last week he came 3rd highest in his class in an assessment and we were able to share this good news with Dr Bajaj this week. School may always be tricky for our son, it’s not going to be easy due to the system being designed for Neurotypical children, however he is now able to access school which he couldn’t do in a healthy way before seeing Dr Bajaj. We can’t thank her enough.

Prof. Ben Miranda

Plastic Surgeon

Making the decision to have a consultation with Professor Miranda in 2025 has changed my life. Professor Miranda performed my breast reduction in January 2026. I can honestly say this is the best decision i have ever made. Professor Miranda is an incredibly talented surgeon, the result of my surgery is nothing short of miraculous. From our first meeting Professor Miranda has been thorough in explaining the process and answering my questions, he is very dedicated to his patients and is a highly professional man. I start 2026 a new woman thanks to Professor Miranda, happier, more confident and without the pain and discomfort of large breasts. I would recommend Professor Miranda in a heart beat to anyone thinking of having this procedure, he is truly a remarkable plastic surgeon. Thank you Professor, I love my new shape more than i can put into words, you have honestly changed my life immeasurably and I am so grateful to you.

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

Mr Reza Mansouri

Orthopaedic Surgeon

The recent visit was excellent. Mr Mansouri thoroughly examined me and explained everything very clearly. I would also like to say that Mr Mansouri is one of the best orthopaedic surgeons I have come across. I cannot speak highly enough of him. From the very first appointment regarding my knee arthritis, to the monitoring of my condition, to the surgery itself and post op care, my journey was fantastic because of him. He has excellent bedside manner and genuinely cares for his patients. He always listened to my concerns and made himself very accessible (even at short notice) if I needed to see him for a review or to ask any questions. I am still recovering from surgery but I believe his care has and will truly change my life and give me my quality of life back.

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Dr. Mohammad Mozaffari-Chinjani

Dentist

Dr. Mohammed consistently provides an excellent standard of care. He is always friendly and professional, with a calm and positive manner that puts patients at ease. He takes a genuine interest in overall wellbeing, not just dental concerns, and is both attentive and thorough in his approach. Dr. Mohammed explains procedures and treatment options clearly and thoughtfully, ensuring you fully understand each step. His curiosity and attention to detail inspire real confidence. I would highly recommend him to anyone seeking a knowledgeable and considerate dentist.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

An enriching experience throughout - the kindness and professionalism of the staff gave me great confidence. The provision at the hospital is first class in every respect. Mr Yazbek my consultant is a highly experienced and skilled specialist but more importantly a warm and reassuring practitioner who has made me feel I could not be in better hands. The nurse for my day care stay was also extremely kind, responsive and nothing was too much trouble. I would recommend this facility and staff unreservedly.

Quality Dental : Worthing

Dentistry

I came to see Antonia for a makeover smile everything was explained in my last appointment and a price plan that we went through together. My appointment lasted 2 hours was seen straight away with a lovely welcome as always, also her male nurse was very nice and understood everything that she needed to hand. she talked me through each procedure. Very professional I now have a natural looking makeover smile my front teeth weren’t that bad but needed cosmetic correcting and that’s what I have now.

᠎ Elizabeth Kyriacos

Dietitian

We had a very thorough and helpful consultation with Elizabeth. She took the time to review my daughter’s full dietary history, supplements, hydration and bowel pattern in detail. The recommendations were practical, evidence-based and realistic for a child, particularly around fibre, hydration and structured eating. I appreciated the balanced approach — no extreme changes, just sensible guidance and a clear follow-up plan. I felt listened to and supported. Thank you.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Everything was first class from reception to the nurse checks to the kind person who took me to surgery, the surgeon was nice to talk to, the team in the surgery room were efficient and kind. Back on ward the nurses were so lovely. I had a wobble (previous trauma) which unexpectedly made me emotional. They were so kind, non judgmental and all in particular Anna took time to be human - show human support from one female to another. It was appreciated.

Dr. Christos Tziotzios

Dermatologist

I just wanted to say how happy I am, not only with the result, but with the whole experience. Your expertise is exceptional, and I truly don’t think I would have received the same level of care anywhere else. Your lovely manner, the time you took to explain everything clearly, and the way you gave me my options made me feel completely at ease and confident in my decisions. Thank you again — I’m extremely grateful. Kind regards,

Mr Omer Osmani

Plastic Surgeon

Had surgery of Dr Osmani tummy tuck and brachioplasty (bingo wings).Dr Osmani was very professional and helpful im my choices of surgery I am more than happy with the results and the after care and would highly recommend him and trust him with any future surgeries I may undertake.He explained prior to surgery what to expect after surgery and was available for any queries about the ops and i felt at ease with his manor.