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Mr Christopher Paul Young

Cardiothoracic Surgeon

Mr. Chris Young: Exceptional Skill, Outstanding Care, Extraordinary Humanity, and a Life-Changing Outcome I underwent a Coronary Artery Bypass Graft (CABG) and cannot express strongly enough my admiration and profound gratitude for Mr. Chris Young and his exceptional team. From our very first consultation, he immediately put both me and my partner at ease during an incredibly frightening and uncertain time. Across multiple visits, he took the time to explain every stage of the procedure in clear detail, combining outstanding professionalism and expertise with genuine empathy, ensuring we fully understood what lay ahead. On the day of surgery, his calm confidence, warmth, and attention to detail reassured us completely that we were in the very best hands. That care continued well beyond the operating theatre. Mr. Chris Young visited daily in hospital, checking not only my physical recovery but my overall wellbeing, patiently answering questions and consistently reassuring both me and my partner about my progress. A CABG is far more than a procedure, it’s a life-altering journey for both the patient and their family. From the first consultation through every stage of the process, Mr. Chris Young and his seamless, exceptional team, guided and supported us with extraordinary expertise, empathy, warmth, and kindness. They deserve the highest praise. Mr. Chris Young is not only an outstanding surgeon but a truly remarkable human being, and that rare combination is something we will be infinitely grateful for. He did much more than repair my heart. He gave me back a profoundly enhanced quality of life and the gift of many more healthy years to experience new adventures and create lasting memories. The operation was a success, and my recovery has been nothing short of remarkable. Mr. Chris Young, your impact on our lives extends far beyond the operating theatre, and our sincere gratitude is enduring. Thank you. Forever Grateful MB / KK

Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Dr Farah Rehman

Oncologist

Dr Farah Rehman is unquestionably an expert in her field. She is a compassionate, understanding, and highly skilled professional who has consistently listened to my concerns, as I have been her patient for many years. She always provides a clear, actionable plan that instils complete confidence in my care. She consistently takes the time to explain all treatment options clearly, ensuring I feel secure and well cared for. Dr Rehman listens carefully and communicates very effectively. Based on my personal experience, she is highly empathetic and treats her patients holistically with full support. I am incredibly fortunate to have her as my oncologist and deeply grateful for her care.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Mr Philip Robinson

ENT Surgeon

I had an excellent experience with Phillip. He was incredibly warm, kind and empathetic from the outset, and took the time to explain everything clearly in accessible, layman’s terms. I’m not an expert, but I never felt rushed or talked down to — he made a complex situation feel straightforward and manageable. Phillip was also impressively efficient. Within the space of around 30 minutes, he arranged the necessary test, discussed the results, and talked me through next steps. If these appointments had been done separately, it would likely have taken months. I felt genuinely listened to and well cared for, and wouldn’t hesitate to recommend him.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Dr. Vishal Luther

Cardiologist

I had my first appointment with Dr. Vishal, and the experience was very reassuring. He was professional, attentive, and took the time to listen carefully to my concerns. Everything was explained clearly and calmly, which helped me feel comfortable and confident about the next steps. The consultation felt thorough rather than rushed, and I appreciated his clear communication and approachable manner. Based on this first visit, I would highly recommend Dr. Vishal to anyone looking for a knowledgeable and compassionate cardiologist.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

From the initial outpatient appointment to the procedure , everything was smooth and pleasant. I didn’t have to wait long when I visited the facility and it was not difficult to book appointments for further treatment. Karla, Michele and all the nursing team were very kind , thoughtful and accommodating. The atmosphere was calm and relaxed and they didn’t leave questions unanswered. Dr Woollard was very attentive and helpful. He was reassuring and made everything clear. He was understanding and showed empathy .

ABBI Clinic - Preston

Child & Adolescent Psychiatry, Psychiatry, + 2 more

Different time slots and sessions or more flexibility. Clearer communication between services and funders. Digital timetable, links and resources could benefit from being clearer/more easy to find. Mixed bag of staff, although the weaker ones did go quite quickly it still felt as though I was a bit of a guinea pig and didn't get as much from those sessions. Core team very caring, compassionate and supportive. Environment is an downside, a shared office building is not the best setting.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Dr Thivi Maruthappu

Dermatologist

The doctor was very kind and gentle. However, I found the consultation to be largely limited to a question-and-answer format, with my questions receiving very brief responses. The mole check was carried out using a light, but the scalp (hair area) was not examined. I also asked her to look into other concerns; she responded kindly, but overall I did not find the consultation particularly thorough or reassuring, and it did not fully meet my expectations.

Mr Georgios Konstantopoulos

Orthopaedic Surgeon

The consultation was professional and clearly stated necessary steps to make sure that all options are being considered for the best possible solution. Also dr explained how he would be able to help with this issue and he was very helpful and supportive. Definitely will continue to work with him on my health plan. I am sure that his experience will help me to understand the importance of the way he suggested to treat my shoulder injury

Miss Seema Bagtharia

Obstetrician & Gynaecologist

Miss Seema Bagtharia was a breath of fresh air. I went in feeling very apprehensive, as I’ve been dealing with symptoms for many years. She made me feel heard, asked a lot of great questions, and explained in detail the possible causes. She put me at ease and has booked further exploratory treatment. On top of all this, she was a really lovely person, which was great. Thank you

Mr Chaminda Sellahewa

General Surgeon

My visit was for a post-op appointment and during and after my checkup everything was explained in detail what went on during my operation and what l was experiencing now l had a little bit of discomfort. He was very reassuring that everything would settle down back to normal, so professional l could not have had better care .