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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Mr Andrea Bille

Cardiothoracic Surgeon

I had a lobectomy at the age of 31, which felt incredibly young—especially as someone who has never smoked. From the very beginning, Mr. Bille provided superb care. He was reassuring, kind, and took the time to explain the treatment fully. He was more than happy to meet with my family and partner to ensure they understood everything as well, which meant so much to us. Before surgery, his professionalism and calm approach gave me confidence during an overwhelming time. After the operation, his care continued to be exceptional. He visited me in the hospital, constantly reassuring me and making sure I felt supported. When I left the hospital and saw him again for follow-up, he explained every detail of my healing process. Before I could even ask my long list of questions, he had already answered them all—kindly and thoroughly. I cannot recommend Mr. Bille enough. For me, he was truly a life saver.

Mr Shanaka Senevirathna

Orthopaedic Surgeon

I recently underwent a partial knee replacement under the care of Mr Senevirathna, and I couldn’t be more grateful for the outstanding treatment I received. From my very first consultation, he took the time to explain the procedure clearly, answer all my questions and reassure me about what to expect. His calm, confident manner put me at ease. The operation itself went incredibly smoothly and my recovery has been far quicker and more comfortable than I anticipated. Throughout the entire process, Mr Senevirathna demonstrated genuine compassion. His follow up care has been excellent, with clear guidance and ongoing support that has made a real difference to my confidence and progress. Thanks to his expertise, I’m already experiencing a significant improvement in mobility and quality of life. I wouldn’t hesitate in recommending Mr Senevirathna to anyone considering knee surgery.

Deia Health

General Practice (GP)

I initially booked in to see Dr Lafina as I wanted to be more proactive with my health and wellbeing. She provides a fantastic service, where she brings great professionalism, expertise, attention to detail to the individual in front of her, and genuine care. Everything you'd want from someone overlooking your general health. With regards to my own health screening, the whole process was extensive but very smooth and I was quickly provided actionable outcomes. The overall clinic experience was great, the clinic staff were very welcoming and helpful and the clinic space was of high standard. As someone into their health and fitness, and as a practitioner in a different field of the health and wellness industry, I would highly recommend Deia Health and Dr Lafina.

Pause and Co Healthcare

General Practice (GP)

I reached out to Nadira at one of the hardest times of my life and literally had no support/help from her whatsoever. As she continually reminds everyone she is a full time mother and a full time NHS GP I don’t understand how she thinks she has the time to open a menopause clinic as she has shown me. Takes weeks to reply to any correspondence. Also she certainly has NHS GP mentality on any HRT. She has no up to date knowledge and is very nervous and unsure whilst in a consultation with her. She quoted lots of things that were wrong and outdated as new evidence has suggested. I would not waste your money and go to Menopause specialist who is only doing this full time.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

My first appointment was cancelled by the clinic this was after telling me to pay the fee upfront and re booked two weeks later. I arrived on time for my appointment and was told there would be a delay again. After waiting for sometime I asked the staff to find out what the delay was I was then seen by the clinician half an hour later. My experience with the clinician I felt was not worth the fee. I was not examined correctly I was not given any advice as to how to deal with the issue and the letter I received afterwards was not very accurate or informative. So I would not go back again or recommend.

The iGP - Private Doctors - Cardiff Gate

Acupuncture, Allergy Medicine, + 18 more

I was delighted by Cardiff Gate. I had a PSA blood panel. I would be HUGELY delighted if you would consider the following: Blood tests at Sancta in Swansea could gather blood work across greater Swansea Bay. As a suggestion to you, please consider offering that on ONE of your 2 visits per week to Sancta. say, offer morning bloods? Then charge clients a small extra fee to cover a courier to run them all back to Cardiff at midday. You don't really offer such a Bloods service ain Swansea at the moment and it would cover its costs and bring in regular business.

Unblocked Thinking

Coaching

The ADHD coaching I received was excellent. It was so nice to work with someone who had lived experience; it made all the difference. My coach was understanding, compassionate and a great mentor as well as a coach. She asked really thought provoking questions which helped me to think deeper and come up with solutions that would work for the challenges I was facing due to my ADHD and being Mum to an AuDHD daughter.

Dr Jagrati Acharya

General Practitioner

Dr Acharya was amazing and I am so grateful to her very thorough observations and tests during my consultation as she identified that I was very unwell and due to her I was treated in A&E very quickly. She also followed up with me when I went home following our consultation which was so thoughtful and kind. She is an amazing Dr and I feel very lucky to have been treated by her. Thank you so much Dr Acharya.

Mr Greville Farrar

Orthopaedic Surgeon

I had a partial knee replacement operation in Feb 2025 by Dr Farrar, and I can highly recommend Dr Farrar as my experience of the whole pre-operation, the op itself and post-operation physio was first class. Six months after the operation I was back playing golf and also back playing walking football weekly, and I hardly have any sign of the scar from the surgery.

Miss Laura Harrison

ENT Surgeon

The doctor was friendly and efficient and got the job done very professionally and I felt in competent hands and I left very relieved to be cured. My only frustration was that I wished to talk about the "how and why" the condition had come about and the doctor did not seem to wish to talk about it but just wanted to get on with the treatment that was booked.

Mr Oliver Bowes

Ophthalmologist

Due to a prior operation when in my forties.radial kerotomy and as Mr Bowes has considerable experience regarding this past procedure, I felt totally confident in him operating to remove cataracts on both my eyes. He successfully operated on both my eyes and my eyesight is now greatly improved. I was prepared to wait to have his excellent corrective surgery.

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

I had a really good experience at the clinic. The doctor listened to my concerns, took a detailed medical history and recommended a first step way forward. She was very gentle with me and completely understood how overwhelming and debilitating PMS/PCOS/hormonal imbalance can be. I feel I have taken a big step forward towards feeling better.

Professor Nick London

Orthopaedic Surgeon

Professor London is simple the best. I have 2 procedures done by professor London and i wouldn't want to go to anyone else. He explains everything very well and instils me with great confidence in his abilities. He is a fantastic surgeon and has an excellent bedside manner. Would highly recommend him to anyone.

Miss Lisa Milnes

Acupuncturist

I highly recommend Lisa. We were very sceptical about acupuncture to start with, and had been trying to get pregnant for over two years. We were about to begin IVF when, with the help of Lisa’s treatments, we conceived naturally. She is incredibly knowledgeable and offered excellent advice throughout the process.

The Royal Marsden Private Care - Cavendish Square

Oncology

I had my usual three-weekly chemo and immunotherapy treatment at the Cavendish Clinic today and as usual everyone was so kind and caring. It really makes a difference. My nurse, Uma T was so helpful and friendly today. She spent a lot of time with me making sure everything was okay.