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One Ashford Hospital

Audiology, Cardiology, + 22 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Dr Kristy Fenton

Psychiatrist

Kristy was exceptional. We came to her in deep confusion and worry about our child's burnout. She was immediately kind, clear-thinking, and deeply helpful and reassuring. She transformed a chaotic and stressful time by showing us a path to understanding the burnout and establishing the medical reasons behind it. Everything got better once Kristy came on board. We would recommend her AuDHD assessment very much. It was detailed, compassionate, interpretative, tailored to understanding a mix of characteristics, including PDA, and she is hands down outstanding. I have recommended Kristy to many people since. She engages very warmly with the child and establishes trust, and makes parents feel they are not alone in helping their struggling child. Her diagnostic reports (ours were ADHD and ASD with PDA) are detailed, all-rounded, supportive and compassionate, and help you understand your child's inner situation more than before. She is warm and funny and we feel very fortunate we found her. 10/10 recommendation from our family.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

My experience of the hospital was very good. The staff were amazing especially Jayne on Day surgery and David at the ward at night. The only downside that came to my attention is being told that there was no lactose free milk for my tea. The lady, I did catch her name, told me that she wasn’t aware of my overnight stay. She asked me if I was aware that I was staying overnight and I replied ‘yes’. She then went on to ask if I had put it in my forms prior to attending and I said yes. She kept on going on it wasn’t her fault she had been told. A bit of advice would be that she overshared. She clearly sorted the problem as the following morning someone had picked up the milk and I had it with my tea.

Dr Philip Alexander

Ophthalmologist

I suddenly saw “shooting stars” on the outside of my vision in one eye. Realising this could have been a retinal tear needing emergency treatment to save my vision, I immediately made a private appointment to see Mr Alexander. The service I received was absolutely fantastic. My eyes were thoroughly examined by Mr Alexander who has an excellent bedside manner. He explained everything clearly, answered my questions and made a plan going forward. Luckily, my retina was intact and no treatment was required. The sense of relief I felt was priceless.

Mr Oliver Wiseman

Urologist

My consultation with Mr Wiseman was a follow up to Kidney stone surgery carried out on a large stone at the beginning of 2025, and specifically to discuss possible treatments to deal with the residual smaller stones left following the surgery. Mr Wiseman explained very clearly the options and ways to manage the condition. He also initiated further testing to help identify reasons for the stones and introduced new medication to help manage symptoms. I left with a clear action plan to follow.

London Heart Centre

Cardiology

I had an excellent experience with London heart centre thanks to Stevie. She handled my call with such professionalism, empathy, and efficiency, making what was a very stressful time feel much easier. My appointment was booked quickly and smoothly and everything was clearly explained. Having dealt with many people across different clinics and British Airways, I can honestly say this was by far the best experience I’ve had. Outstanding service and genuine care given.

London Bridge Sports Medicine

Sports & Exercise Medicine

Dr.Raiman has been exceptionally supportive and thoughtful through the whole process. I have been struggling with a very painful shoulder and arm for a long time - he very efficiently organised a MRI scan. His diagnoses were very clear, he took his time to explain to me what is happening and patiently listened to all my questions. He also suggested clear plans for my next few steps so I am very much reassured. Thanks very much for all your help :)

Miss Chrissie Laban

Breast Surgeon

I felt the appointment answered all my questions, even though the result was still quite shocking and I'm trying to come to terms with it. I was, and still am, very anxious but felt that was dealt with well. I'm sorry if I asked silly questions a few times. I'm just scared of the effects on my family, especially my children - and also losing all the everyday things that I value - and that support my mental and physical health.

Dr Philip Bullen

Obstetrician & Gynaecologist

I’m very grateful to Dr Bullen for the support and guidance at the end of my pregnancy. He took the time to answer all of my questions patiently and clearly, which really helped ease my worries during an important and emotional time. His advice was thoughtful, reassuring, and easy to understand. I truly felt listened to and supported, and I highly appreciate the care he provided.

Enhanced Care Services Ltd.

Diagnostics & Testing, Emergency Medicine, + 10 more

I called the ECS hub as I was keen to avoid a long wait in ED after failing off my horse and sustaining facial injuries. I was seen very quickly and had my wounds cleaned and glued. I was given self-care advice and a prescription for antibiotics. I was extremely impressed with the service I received and won’t hesitate to visit the hub again if I need to.

Mr Ahmed Shalan

Vascular Surgeon

Mr Shalan was the archetypal doctor and vascular surgeon who fully explained all the procedures before the operation and gave me complete confidence in his professionalism. He completed further scans before the operation and I felt no pain at all with local anaesthetics or the operation. First class treatment throughout!

Ms Jihène El Kafsi

General Surgeon

Ms El Kafsi highly professional in all respects. I’m feeling very confident post-surgery. She visited me twice shortly after surgery and called me twice over the next couple of days whilst in hospital. The second time was especially helpful as she’d researched my medical records which helped explain symptoms.

Miss Katie Sanders

Dietitians

I’ve been speaking to Katie for a while now and I always find that after my calls with her I feel a lot clearer about next steps. She is amazing professionally and always guides me towards the right direction. I also feel it’s ok to ask questions, because her approach is always so friendly.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We came across Montrose on the ADHD UK website as well as Right to Choose. It was lovely to speak to Grace regarding our concerns for our child. She was caring, patient and understanding. We look forward to working with her more closely in the next phase of the assessment process.

London Digestion

Gastroenterology, General Surgery

The treatment I received from them was as always, fast, friendly and very professional. Within one month I had had my initial consultation, several procedures and treatment and a follow up consultation to much improve my Crohn’s Disease. I would highly recommend them.

Check4Cancer

Diagnostics & Testing, Oncology

It was online, but it wasn't clear what to pick for breast option as a trans woman (picked hormone induced) and ended up with no questions or risk for breast cancer when I regularly need to check my brests as they're D cup (no implants). And no option to re-do.