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Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

I am writing to share my experience with my MRI appointment last Friday. Unfortunately, it was not a smooth or positive experience. The day before my appointment, someone called to delay my scheduled time by 45 minutes. However, I was unwell and resting, so I missed the call. There was no text message or email notification, which meant I did not receive any confirmation of this change. On the day of the scan, I left home according to my original appointment time and was already on the train when I finally received a call informing me about the delay. To avoid wasting time, I arranged something else to do during that 45-minute gap. However, while I was in the middle of that task, I received another call saying that my original slot was now available and asking me to come immediately. This constant back-and-forth was very frustrating. I have my own schedule and time management, I cannot simply drop everything whenever the center calls. When I finally arrived at the center at the new delayed time, I found that the entrance was difficult to locate and once I reached reception, I still had to wait before being called in. During the scan itself, everything felt very rushed. The moment the scan ended, before I even had a chance to sit up, I was told to “hurry up” and leave because they were busy. This was especially difficult for me as I was having the MRI due to a concussion. After the scan, I felt dizzy and unsteady. Instead of being given a moment to recover, I felt pressured to move immediately. I had to retreat to the changing room to rest for a while before I could leave safely. Overall, the lack of clear communication, last-minute changes and rushed handling left me feeling very disappointed. I hope this feedback can help improve your scheduling system and patient care so others do not go through the same stressful experience.

dentalessence - Sompting

Dentistry

I was seen by a young male dentist (apologies, he did tell me but I can't recall his name and it isn’t listed on the website – perhaps he is new). He was professional, informative, and efficient throughout my appointment. As I’m allergic to local anaesthetics, fillings can be particularly uncomfortable, but he was very reassuring and took great care, as did the dental nurse. By far, this has been the best service I’ve experienced at the practice to date. My only critique is not directed at the dentist himself, but rather the practice’s policy. Over the past couple of years, I’ve noticed that patients cannot book a filling replacement directly without first having a pre-booking consultation. This essentially doubles both the cost and the time needed off work. In my case, a chipped filling was causing pain due to decay, and it was obvious that a replacement filling was required. I had to insist several times when booking that I did not need a pre-assessment, only a filling appointment. Given that I am a private patient and a silver filling costs almost £200, being charged for an unnecessary pre-booking simply to confirm what is already evident feels unreasonable.

Mr Khalid Al-Dadah

Orthopaedic Surgeon

I have recently had reconstructive ACL surgery under Mr Al-Dadah, and I honestly couldn’t be happier with the entire experience. From the very first consultation through to the operation and aftercare, everything was handled with the highest level of professionalism and care. Mr. Al-Dadah explained everything clearly pre-surgery which put me completely at ease, and the procedure itself went really well. I have actually been extremely surprised at my rate of recovery; Mr Al-Dadah came and saw me straight after surgery and told me that I was able to weight bear immediately - within 48 hours of having the operation I was walking without crutches. Only a week after the operation I had started (albeit for short periods) using a stationary bike following advice from my physio. I had an appointment Monday just gone to get my stitches / dressings removed - I could not believe how neat everything looked. I really can’t fault a single part of the process, and I can't speak of Mr. Al-Dadah highly enough – Highly recommend to anyone needing ACL surgery!

Moorfields Private Eye Hospital

Ophthalmology

Last year I had the cataract in my right eye removed in Moorfields Private Eye Clinic. The consultant, Mr Vincenzo Maurino, was calm, professional and very kind. He immediately put me at ease. I felt strongly I could place complete trust in his care. Everything was explained clearly, and the whole process was handled with such skill and reassurance. A few months ago, when my optician told me that I needed the cataract removed in my left eye, I didn’t have any hesitation and booked an appointment with Mr Maurino at Moorfields. Once again, the care and professionalism were outstanding. Everyone on the staff was so good and helpful. The nurses were very kind, efficient and thoughtful. They even offered tea and biscuits afterwards (perhaps the best biscuits I’ve ever had)! Very soon after the surgery, my vision has improved so much that the world has become clearer. I am very grateful for the wonderful treatment I received.

Mr Asif Haq

General Surgeon

I had an excellent experience with Mr. Haq. Unlike many doctors I had seen previously in different countries, he took the time to look at my medical records and actually listened to me when I explained my symptoms, and made me feel that my concerns were taken seriously. He carried out all the necessary tests without hesitation, ensuring nothing was overlooked. Throughout the process he was genuinely caring, which made me feel completely at ease, even during what is usually a very uncomfortable procedure (colonoscopy). He went out of his way to make me feel comfortable and reassured. I felt comfortable in his care and very grateful to have found a compassionate and thorough doctor. Also a special thanks to Mr. Haq’s PA, Yolande, who was always on call and willing to help. Thank you so much to you both. Kheyli M.

Kingsbridge North West Hospital

Audiology, Breast Surgery, + 29 more

I would highly rate the care that I was given throughout my time in the hospital and I would like to commend the nursing staff in particular, however I have one major issue which has left me very dissastisfied. During my first appointment I was told that I needed the socket of my hip replaced and was given a price for that procedure. Then I met with another doctor who said that said if the whole hip needed replaced it would cost considerably more and quoted a price up to £12000 more if this work needed to be done. It was confirmed after the operation that I only needed the socket replaced but was charged the price quoted for a full hip replacement without any explanation. I would like to hear from someone about resolving this issue.

Dr Luke Tyson

Gastroenterologist

During my time under Dr. Tyson’s care, I experienced a level of professionalism and compassion that far exceeded my expectations. His ability to convey complex medical information in a clear, concise, and easily digestible way was incredibly reassuring. Every explanation was thorough yet accessible, reflecting not only his vast expertise but also his genuine commitment to patient understanding. What stood out most was how cared for and respected I felt throughout the entire experience. He was professional and approachable—never rushed and consistently kind. I’m deeply grateful for the quality of care I received and would wholeheartedly recommend Dr. Tyson.

One Ashford Hospital

Audiology, Cardiology, + 20 more

We were so impressed with the hospital. It was modern, clean, and we were welcomed so warmly by a nurse called Helen who somehow knew who we were and offered us a hot drink and clearly explained how the process of the appointment and procedure would look like. We were then taken to the room where Dr Shah and a second nurse called Yvonne welcomed us and Dr Shah explained clearly the assessment, the procedure, and dealt with us and and our newborn son with care and attention. The aftercare was also wonderful and we were given time and space to ensure our son had recovered before we left. Cannot recommend One Hospital and Dr Shah enough.

Anglian Urology Associates

Urology

I came to urology as a private patient because I am allergic to so many antibiotics my own doctors had failed to prescribe something that would clear an infection I had had for six weeks. Within ten minutes of seeing the urologist and explaining things he prescribed medication that has cleared the infection and it hasn’t returned in the last five weeks. I am thrilled with the service I received and the prompt action of the urologist. I have since undergone further tests, which have had only a short wait time, perhaps a week. All I all I can’t thank the team enough for everything they have done. I finally felt listened to.

Spire Gatwick Park Hospital

Vascular Surgery, Breast Surgery, + 20 more

We have seen Dr. Jawad for both of our boys over the last few years, and I have never met a doctor as kind and professional with children. My eldest son has always been very scared of doctors, but Dr. Jawad made him feel completely comfortable — it was the first time I had ever seen my son so at ease during an appointment. Dr. Jawad always takes his time, carries out a thorough check-up, and treats the children with such care and respect. Honestly, he is the best doctor we have ever seen, and we are so grateful for the way he looks after our boys.

Complex Spine London

Orthopaedic Surgery

Dr Farrah's team were amazing from start to finish with helping me to schedule my appointments and with helping me with my insurance company queries. Dr Farrah is wonderful, she listened to me and all the issues and pain I was having due to my osteoarthritis in my hip, made me feel like I wasn't being silly and over reacting with the pain I was in. Both procedures were done in no time at all and I am finally pain free after being pain for 3 years and on numerous painkillers and physio appointments ! Thank you Dr Farrah and your amazing team.

Mr Mohammad Waseem

Orthopaedic Surgeon

After suffering with horrendous shoulder pain for many years, I was delighted when I met Mr Waseem. From my first appointment with him, I had full confidence that he would make me feel better. My shoulder surgery went really well and my recovery with the Physio‘s help has been really good, it is ongoing with exercises but I’ve been discharged today which is fantastic news. Mr. Waseem has always been very pleasant and informative, from the first time I met him I felt confident and safe in his capable hands.

Mr Faz Pakarian

Obstetrician & Gynaecologist

My experience with Mr Pakarian was 5* from my first appointment to going through two surgeries with him. He is calming and patient and takes time to explain everything in detail so you know exactly what is being done. I would highly recommend Mr Pakarian to any woman who had gynaecological issues. My appointments were on time and Mr Pakarians Secretary will also get you in as soon as she is able to. They are a great team and nothing is too much for either of them, the patient care is first class.

Mrs Natasha Hossain

Orthopaedic Surgeon

Great experience. I have had appointments in the past where I came away feeling not listened to and not knowing what can be done next - that was not the case on this occasion. Everything was explained clearly and patiently to me and I came away, having had bad news, but feeling well informed and comfortable with my understanding of what was next. This was a really nice way to leave the appointment. Not leaving with questions, but knowing what needs to happen next and why

Mr Fadi Alfaqawi

Ophthalmologist

Very well organised and everything happened as they explained. Mr F talked me through the procedure and has a very calming voice. I did not experience any pain but just some solution in my eyes and it was over in minutes. My sight recovered quickly with long sight clearing first and then near vision after less than 2 days. I can read without glasses and my long vision is better than 20.20 in fact I managed to read most of the bottom line on the chart.

Mr Paolo Bosco

Cardiothoracic Surgeon

I would have no hesitation in recommending Mr Bosco who undertook my recent triple heart bypass surgery. The procedure was a big worry for me but i always felt I was in safe hands with Mr Bosco. He took time to explain the procedure, was always available to answer any questions and put my mind at ease. The operation and recovery went very well and I am in no doubt that this is due to the excellent work and follow up of Mr Bosco.