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Mr Mohammed Akmal

Orthopaedic Surgeon

I have been under the care of Mr. Akmal since 2022, for treatment of Spinal disc degeneration. Without his professional skill and empathy I would still be in chronic pain. Having had a very successful disc replacement & fusion surgery back in 2023 under his care, further deterioration in other joints resulted in needing another bout of disc replacements and fusion in my cervical spine, and cortex spacers in my lumber spine. In late 2025 I embarked on another session of surgery and underwent the operation to replace, fuse and insert spacers in the offending areas of my Lumber & Cervical spine. I request both of my afflicted areas be treated in the same operation, whilst naturally cautious he undertook a rigorous assessment of the risks and eventually he and his team agreed to proceed. I had both my Cervical and Lumber spine treated in the same surgery and having entered at 07:00, I once again walked out at 18:00 on the same day. 2 weeks later the key hole wounds had healed I was off painkillers and well on the way to full recovery. My experience again is a testimony not only to the personal skill, knowledge and empathy of Mr. Akmal, but to all the people who enable such life changing surgery to happen, including the anaesthetist, surgical team, and ward staff. The successes of the surgery undertaken by Mr. Akmal and his highly skilled team are due not only to their professional skills, but to the holistic approach taken from diagnosis, explanation of options, type of painkillers and follow up care. Whilst the impact of aging and bodily wear cannot be escaped, Mr. Akmal does offer options to improve quality of life immensely. An interesting footnote is prior to the surgery I was suffering from Hypertension, post surgery my BP is back to normal for my age, a reflection of how chronic pain can affect you in more ways than one....!!

Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

The Royal Marsden Private Care - Cavendish Square

Oncology

I have been under the care of Dr Alistair Ring since September 2024, and from my very first visit to The Royal Marsden, I knew I had made the right decision to begin chemotherapy there. During our initial consultation, Dr Ring immediately put me at ease, even though I had just received a difficult test result minutes before our meeting. He took the time to explain the Oncotype test for example and the treatment options available, making it clear that every step of my care would be centred around me. Dr Ring’s attention to detail and his encouragement to ask questions gave me great confidence and helped me feel empowered throughout my treatment. Following chemotherapy, I began medication that induced menopause, and thanks to his early guidance on potential side effects and how to manage them, I felt fully prepared. I also appreciate that he has been open to ongoing conversations about my treatment, including exploring HRT options, this openness means a great deal. The clinical staff at The Royal Marsden have been exceptional. They have consistently provided compassionate, professional care, and I genuinely look forward to seeing them at each follow-up. They remember small details and speak to me as a person, not just a patient, which makes every visit a positive experience. I cannot recommend Dr Ring and The Royal Marsden highly enough. I am deeply grateful for the outstanding care and support I have received and continue to receive from the entire team.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Had an appointment for hip injections. I was seen on time. The consultant Mr Howell and radiologists Rachel and Natalie were all amazing. They were welcoming, friendly, professional and warm. They helped me to relax, feel comfortable, assured and confident. I have had the absolute pleasure of meeting many of the staff at St Hugh's and would recommend the hospital to anyone. The people are so genuine, lovely, human, friendly and professional. You are welcomed by the reception staff immediately upon arrival and the experience continues throughout. I appreciate that the staff work in a relatively calm setting, but they make the experience. This is a really well run hospital overseen by the director Ellen and her deputy Sarah. The consultants are of the highest quality. This is an amazing local resource which must be protected. The hospital undertake vital NHS work as well as private work. NHS pressures challenge the continued operation of St Hugh's, which would be a tragedy. Thanks and best wishes to everyone! Xx

Ms Jihène El Kafsi

General Surgeon

I attended a consultation today and was seen extremely quickly, which I was very grateful for. This was largely due to Lisa, the secretary, who recognised the extreme pain I was in and responded with real compassion, kindness, and a can-do attitude. Her understanding and efficiency made it possible for me to be seen so promptly. The consultation with Ms El Kafsi was excellent. She took the time to explain the medical procedure thoroughly and clearly, and I never felt rushed. She was reassuring, professional, and made sure I fully understood everything and had the opportunity to ask questions. Overall, my experience was extremely positive and I felt very well cared for from start to finish.

Professor Peter George

Respiratory Doctor

Professor George was very pleasant and easy to talk to. I explained the breathing difficulties I have been experiencing and that I had already seen several consultants without any success. He had clearly reviewed my notes beforehand and was well prepared for the appointment. He arranged the necessary tests straight away and was very reassuring throughout. He explained the next steps clearly and took the time to dictate a summary of our discussion during the consultation to ensure nothing was missed and that we were fully aligned. Overall, I am extremely happy with my experience. Professor George is thorough and highly experienced, and I feel confident that my care is in the right hands.

Mr John Adam

Orthopaedic Surgeon

I was impressed at how quickly I was treated. Getting an X-ray of my injured shoulder immediately on my first visit and MRI a week later. Mr Adam explained everything very clearly, and sent a written summary. At my third consultation. He administered an injection which helped me have greater mobility of my arm and reduced the pain. This was followed up by a visit to the physiotherapist who gave exercises to strengthen my upper arm muscles. I was impressed with the friendly, efficient and professional service received from all the staff involved in my treatment, as well as by the clear explanations given.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end

Mr Ed Casswell

Ophthalmologist

Having been terrified to get my cataract done, I did a lot of research and found Ed Casswell in Nuffield in Brighton . From our first meeting I liked Ed, he’s professional, friendly and very experienced! As I hate anything to do with eyes I asked for deep sedation and he was fine for me to have this, which was marvellous as I was completely knocked out during the whole process . Recovery was good and I could see out of my new lens straight after the op . Recovery was smooth and no pain at all . I will need the other eye doing sometime in the future and I will definitely be using Ed .

One Ashford Hospital

Audiology, Cardiology, + 22 more

Bit offended by dr Basu. Loved the sound of his own voice, kept butting in when I was trying to explain things. Granted I'm overweight but to go straight to pushing weight loss jabs and a gastric sleeve as if I'm not capable of loosing weight and building up my fitness levels on my own (which I've started and as a retired athlete I'm very capable of that commitment) and have to pay for the privilege of his condescending bedside manner. Will go back just to rub his face in it after dropping the weight and then go see another specialist who doesn't see me as a walking paycheck...

Professor George Du Toit

Consultant Allergist, Paediatrician

We had a very difficult worry this week with our 8 year old son experiencing gastro intestinal symptoms that he does not normally experience with his food allergies. We were given an appointment very fast with Professor du Toit. He answered our questions, gave us his expert opinion on how we should treat these symptoms and what our options are in this very worrying situation. We fell reassured by speaking to him. We’ve worked with Professor du Toit since 2019. We trust his opinion and judgment. We feel extremely fortunate to have him at our side in our son’s allergy journey.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari and the team are truly amazing and we couldn’t imagine our journey without them at every step of the way. Their level of service is unparalleled, cancer throws you curve balls constantly and at random times and we’ve been desperate for expert advice and I always get a reply promptly and even out of hours. We wanted to add in re purposed meds to our chemo regime with someone guiding us for safety and not following random internet protocols. Highly recommending Dr Hari and Lucio Health doesn’t even get near to the feelings I have for this team. Simply outstanding.

Mr Evangelos Tsialogiannis

Orthopaedic Surgeon

A professional who is very easy to talk to. No airs or graces or arrogance here whatsoever. He examined my knee and was happy to give a realistic recovery time from total knee replacement surgery. At the same time he encouraged me to return to driving, whilst congratulating me on obvious efforts to adhere to the absolutely vital exercises I had stuck to both before and after surgery. I came away positively spurred on by this consultation today. I had been in skilful hands for this surgery. His Team also deserve a mention and praise. Leadership - so important.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Three Shires Hospital (part of Circle Health Group)

Anaesthetics, Audiology, + 30 more

On arrival, and in good time, there was a huge que at the reception desk with only one member of staff trying to deal with patients. We waiting a very long time even to be acknowledged so, not wanting to be late for our appointment, we made our own way to the area A. We were then approached another member of staff in Area A who was able to give us the forms we should have received at reception. Knowing that a significant number of patients were due in the recetion should have been fully staffed with an expeditious way in processing through.