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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Dr James Gratwicke

Neurologist

I had been experiencing symptoms for more than six months and decided to go private when my NHS referral was postponed a second time. I was nervous beforehand, but Dr Gratwicke was very reassuring. He gave me time to explain my symptoms and listened carefully. He took into account my family medical history and carried out an examination with a chaperone present. I did not feel rushed or that my symptoms were being dismissed. He recommended two scans and clearly explained the purpose of each. His report of my initial consultation came through in less than a week and was detailed and accurate. Once the scans were done, I was able to see Dr Gratwicke soon after to get my results. Again, he explained everything clearly and gave me a good understanding of what was causing my symptoms. The MRI had flagged something else as well, which required me to contact Dr Gratwicke through his admin team after the appointment. He responded to the additional information I sent through the very next day, again putting my mind at rest. Dr Gratwicke is calm, reassuring and extremely efficient in terms of organising referrals and reporting results. I am very grateful to him for his time and expertise.

Mr Christopher Hoo

Plastic Surgeon

I had done lot of research prior to my initial consultation, upon meeting Mr Hoo, I knew that Mr Hoo would be my surgeon of choice. Mr Hoo answered all of my questions, showed me before and after photos of previous surgeries and I felt reassured with my decision. I meet with Pauline (Mr Hoo’s nurse) who answered any further questions and discussed post operative restrictions etc with me. On the morning of the surgery, I met with Mr Hoo to answer any questions and complete markings. I was not nervous at all as I felt in very safe hands. Mr Hoo’s professionalism and caring nature was evident from the onset which I feel contributed to my calmness pre theatre. Mr Hoo came to see me post surgery and to answer any further questions. From my initial meeting I knew that I would be in safe hands, I would highly recommend Mr Hoo.

Miss Natalie Nunes

Obstetrician & Gynaecologist

I would definitely recommend Dr. Natalie Nunes. Having a private consultation with a Black female gynecologist provided a level of reassurance I haven’t found elsewhere; I knew my concerns wouldn't be brushed aside, which has unfortunately been my experience in the past with other doctors. Dr. Natalie took the time to go through my MRI results in detail, even sharing her screen to walk my husband and me through the images—something no doctor had ever done for us before. Her dedication is unmatched; she has been incredibly responsive to all my follow-up questions, even taking the time to reply on Christmas Day! I am so grateful for her expertise and genuine care.

Professor Yacoub Khalaf

Obstetrician & Gynaecologist

I am extremely grateful for the support of Professor Khalaf and his team. Professor Khalaf has an exceptional ability to simplify what can feel like an overwhelming process, explaining everything clearly and helping you make calm, informed decisions while still showing genuine empathy and compassion. His sense of humour which we so appreciated also helped put us at ease at every visit, making a real difference. We both felt fully supported at every stage, and appreciated his incredible responsiveness in communication throughout. We are truly grateful to him for guiding us seamlessly through each milestone.

Mr Abdul Kasem

Breast Surgeon

Not quite sure where to begin but the service from Mr Kasem and his team around him have been Outstanding,. He is so well respected that they all go above and beyond, from the very first appointment to diagnosis I had all the results in a week. Imaging came in at 7am as he requested the urgency. I had a biopsy and being on top of Christmas he called me each day to say still waiting for news. Late Christmas Eve, he called to say all was clear. I am very lucky but I would 110% recommend Mr Kasem. Thank you.

Mr Sam Norton

Plastic Surgeon

I felt so at ease with Mr Norton. He listened to the concerns I had around my problem. Mr Norton thoroughly examined the Cyst and explained the procedure he felt would benefit me most. Very professional. On the day of the surgery I was treated exceptionally well by Mr Norton and his team. During the surgery Mr Norton operated in such a way that the scarring was kept to a minimum. The surgery a complete success. I would not hesitate to recommend Mr Norton to my friend's and family. Thank you Mr Norton.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Mr Darmarajah Veeramootoo

General Surgeon

I had my endoscopy at Clare Park. Before the procedure Mr Veramootoo came in to see me and gave a clear explanation of what would happen. He knew I was apprehensive and nervous so I was more at ease and reassured after talking to him. The procedure went well and I felt looked after during and after. I would highly recommend Mr Veramootoo for is professionalism but also for his caring and attentive manner that made me feel understood and listened to.

Mr Ahmed Hamouda

General Surgeon

Good Benenden experience bar not getting hernia repaired. wonder if I’m just a nervous patient & wait plus patient in theatre emergency put me in fight or flight AR normal to 209. Ambulance to W Harvey, monitored and drugs corrected pulse , home 11.30pm. Been back to W Harvey for check up found me ok. Hospital asking my dr surgery to fit a 24 hr monitor. I now wear an Apple Watch and haven’t had an abnormal pulse since op day.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Albion Dental : Brighton

Dentistry

From the Receptionists welcome then the Dental Assistant taking me to the Dentist Aaron John , then Aaron John fitting my teeth for me was so Professional yet Friendly! I have always been wary of Dentists but Aaron John put me at ease by explaining everything to me. I think Albion surgery is terrific in all honesty I would recommend 100%

One Stop Healthcare

Pain Management, Breast Surgery, + 47 more

I’m waiting for Mr. Pandit to get back to me to discuss what they are going to do with my back as I am in so much pain. I’m not even going out. This would be greatly appreciated if you could pass this on to him to find out what is happening and what the procedure they are going to do to help me regards Emma L

I was able to get a same day appointment for a bladder and kidney scan. When I arrived I had a helpful and friendly reception. My scan was completed in a relaxed and informative style. I was also give feedback there and then. I can't fault the whole process from start to finish.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

Dr Kathryn is a dkin wizzard! She did her special erbium laser on my hands a face and I'm in the road to rejuvenated skin now. Her care and medical expertise is very impressive and I feel fully looked after. Highly recommend Dr Kathryn at Real You Clinic in St Margaret’s Twickenham.