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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Naren Basu

General Surgeon

I booked a. consultation with Mr Basu for Breast Implant Removal only. After researching him I felt assured he was extremely highly qualified and vastly knowledgeable in his profession. Upon meeting him I knew I had made the correct decision. During my consultation, Mr Basu listened intensively to my concerns with having my implants removed as they had been in situ for almost 21 years. I must stipulate, there was no underlying reason for removal of my implants other than I simply wanted them removed with no further augmentation required. Mr Basu discussed this with me in great detail advising me that I could change my mind if I was unsure at any time and also discussed the option to have a breast uplift in future, if I was not satisfied with the outcome. Mr Basu offered me time to go away and think about my final decision, arranged a mammogram and upon my next meeting, I confidently planned my procedure. My Medical History was complex, given I experienced Anaphylactic shock in theatre previously, have intolerance to general anaesthetic and required major blood transfusions in all of my previous spinal operations. I have a history of many drugs allergies which is seriously problematic for me with pain relief. I also have a Lung Condition and Spinal Fusion in situ with rods, pins, plates and a cage in my spine. I suffer with anorexia. Before, my surgery, I had a further consultation with Mr Basu, who arranged for me to see the Anaesthetist in order to obtain a detailed medical history should any complications arise in theatre. We discussed the need for my operation to take place The Priory Hospital, Birmingham, as they have ICU beds available, as this was a possibility, given my complex M/H. My operation was 7 November 2026. I saw Mr Basu and The Anaesthetist again before I went to theatre and we discussed any concerns and fully explained the procedure once again. Mr Basu and his team were fabulous. My stay at The Priory Hospital in Edgbaston, Birmingham was faultless. The superb care I received was second to none. I received incredible care during my stay. I ran into some complications a few hours later, with blood pressure and sickness issues, so it was decided best for me to stay overnight and I felt reassured I had professional care. I confidently returned home the following day, after discharge from Mr Basu. I unfortunately had a problem with my left breast wound, a week later, which required aspiration. I returned to Clinic for Consultation with Mr Basu and was seen a further twice before final discharge. During these visits, I felt completely assured by Mr Basu that all was well and always reiterated if I was concerned, I could contact him by email and his secretary anytime to arrange to see me in his next Clinic. I have had no further complications and I am extremely satisfied with the outcome, 3 months post-op. Mr Basu is indeed a very welcoming, courteous, extensively knowledgable and truly professional Surgeon, whom I would not hesitate to recommend to anyone considering breast augmentation or breast issues. Given the complexity of my medical history I could not have asked for more thorough investigations and forward planning to have taken place before my operation and also with a courtesy follow up call after. Mr Basu is clearly a well-established Surgeon supported by a wonderful Team at both The Spire Hospital, Little Aston and The Priory Edgbaston, Birmingham. A great big Thank you for great quality care and expertise!

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Mr Shantanu Gudsoorkar

Ophthalmologist

I recently underwent cataract surgery with Mr Gudsoorkar at Nuffield Health Taunton Hospital and am absolutely delighted with the outcome. From the first consultation, he provided a clear, detailed explanation of my options and recommended Alcon Clareon PanOptix trifocal toric lens implants to address both my cataracts and astigmatism. The surgery itself was quick and completely comfortable—I felt reassured throughout. Post-operative care was thorough, with attentive follow-up reviews and clear guidance at every stage. My vision is now excellent for both distance and near, and I rarely need glasses. I would highly recommend Mr Gudsoorkar to anyone considering cataract surgery.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Dr Edmond Edi-Osagie

Obstetrician & Gynaecologist

I couldn’t fault Dr Edi-Osagie’s care. After being told I had no fertility issues I was still unable to get pregnant until I went to have a consultation with Dr Edi-Osagie. I felt really listened to, Dr Edi-Osagie made a plan to optimise my fertility including a hysteroscopy and medication to treat the PCOS he had identified. In the month after treatment I got pregnant and recently welcomed my lovely daughter. Thank you so much Dr Edi-Osagie and Aurora health!

Mr Soo Park

Ophthalmologist

I have left a review about MR Soo Park already, But here we go, MR Soo Park was great he answered all my questions and made me feel relaxed. The surgery took no time at all I was getting both eyes done and it took tops 15 minutes tops after the operation I went home and slept for 6-7 hours when I woke I couldn't believe how much colour I had been missing in my life. Thank you MR Soo Park.

Mr Stefan Weitzel

Orthopaedic Surgeon

From the first time of meeting until I had my follow up at 6 weeks post surgery i found Mr Weitzel very profession and understanding. He explained precisely what he was going to do, what to expect and what to do post surgery. He performed two full knee replacements on me and I have no hesitation in recommending him to anyone needing surgery.

Ms Tanaya Sarkhel

Orthopaedic Surgeon

I saw Ms Sarkhel to discuss carpal tunnel release surgery. She described the potential risks and answered all of my questions thoroughly. I had the surgery this week, everything was very relaxed and straightforward. She has a great relationship with the staff at the hospital and the care I received was excellent

Mr James Casha

Orthopaedic Surgeon

Dr Casha is a fantastic dr! He explained everything well and procedure went very smoothly. Staff post op very helpful and informative. What a gorgeous cup of tea given when i came around and they even kept a family member informed of things, and looked after him waiting too!

Miss Roopa Bangari

Obstetrician & Gynaecologist

Miss Roopa Bangari was excellent during my appointment. She was kind, professional, and very caring, and she immediately arranged my blood tests and scan so everything could move forward without delay. I felt listened to, supported, and in very safe hands throughout.