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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

Mr Joseph Manjaly

ENT Surgeon

Firstly Mr Manjaly empathy and the time given, and how compassionate he was about my situation was outstanding He gave clear instruction and didn’t go into things to confuse me, as he took me through each stage carefully, which really helped, the outcome ideas he gave were really realistic. Working through all of these we could then work out that the Osia device was a good option. Communication for surgery was quick and consise, he came himself to see me and explained things clearly and took on how I was feeling. After over half a century being totally deaf in one ear, isolated, depression what Mr Manjaly has been able to do for me has changed my life and I had nothing but excellent treatment.

Mr Ahmed El Gohari

Obstetrician & Gynaecologist

Mr Ahmed El Gohari was a breath of fresh air from what I had experienced previously in regard to my suspected endometriosis. He treated me with such care and understanding and was extremely good at explaining things to me and made me feel at ease from the moment I saw on him in the initial appointment to my post op appointment. He is absolutely invaluable for women who suffer with endometriosis because there is so much misunderstanding and ignorance around the condition - Mr El Gohari is so knowledgeable and it’s refreshing to meet someone who knows exactly what he is talking about which makes you trust him so much.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Dr. Iulia Danciut

Neurologist

Iulia was very thorough during the consultation. She took time to ask detailed questions to fully understand my situation and explained everything clearly and in a way that was easy to understand. I never felt rushed, and she made sure I was comfortable discussing my concerns. What I appreciated the most was her practical approach — she didn’t just listen, but actively suggested solutions and next steps that felt realistic and tailored to me. She is professional, patient, and genuinely cares about her patients.

Professor Chelliah Selvasekar

General Surgeon

I saw Professor Selvasekar for my inguinal hernia at the Christie’s in Oct 2025 when he looked after me very professionally. He patiently and clearly explained the whole process from initial consultation, pre-op assessment to surgery and aftercare, and ensured that I had the best possible experience. He is obviously very experienced and more importantly, as any operation can be stressful for patients, a thoughtful and caring surgeon. THANK YOU.

Mr Hooman Sherafat

Ophthalmologist

It was good to see Mr Sherafat almost as soon as I arrived and he went through the procedure and reiterated the considerations that we had discussed previously. All very reassuring. By chance, my husband and I met Mr Sherafat just as we were leaving and he took the time to say that everything had gone well and the outcome that he was expecting. Everyone that I encountered was very professional and friendly.

Mr Michael Smith

Ophthalmologist

Mr Smith is an expert in his field, he is a skilled surgeon, a highly knowledgeable consultant and has demonstrated care and kindness over the time that I have been his patient. I have recently had very successful surgery on both eyes carriedbout by him. I am so grateful for the care that I have received from Mr Smith and his team at Exeter Eye.

Ms Karla Perentin

Acupuncturist

After years of chronic migraines and relying on painkillers, I tried acupuncture with Karla at the Wandsworth clinic. It has been life-changing. My attacks are much less frequent now, and the tension in my neck and shoulders has finally cleared. If you want a natural approach to migraine relief, Nature Heals is the place to go.

Ms Elinor Warner

ENT Surgeon

Liner Warner was a very caring doctor friendly, and made one feel ar ease, And a great smile, She explained everything in an understandable way, she was perfect, a credit to the NHS My visit was also prompt, The other nurses was perfect also,,a credit to them,