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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Cathedral Eye Clinic

Ophthalmology, Optometry

Everyone was at all times friendly and quietly efficient. I was assessed via up to five impressive machines on the working day following my initial approach to the clinic. I had to approach the Clinic following the retirement of the consultant whom I had originally engaged, and who had agreed with my optician that I was ready for surgery. The initial examination at the Clinic was most impressive, and when Mr Chan met me shortly thereafter he was clearly able to make a quick assessment. He explained to me that the operation would be challenging, given the damaged condition of my eye, but he agreed with my decision to ask him to proceed. The pamphlets provided enabled me to have a good understanding of the nature of a cataract and the usual course of treatment before and after the operation. On the day of the procedure I approached without misgivings, and following a full discussion with a senior nurse who sought fuller details of my medical history, and then the application of anaesthetics by the anaesthetist, I proceeded to the operating theatre. It was good and very reassuring to be able to feel the area round my eye go numb in advance of entering the theatre. The operation was for me comfortable, and I enjoyed the soft verbal exchanges between Mr Chan and his staff, and the gentle and futuristic sounds of the surgical equipment. Afterwards, I have felt no discomfort from the after effects, and the post operation advice from another nurse has been very clear and helpful. And I am delighted with the outcome. After having been in effect virtually blind in my right eye, my vision is now clear, bright and colourful. Very much better that these current aspects of by “good” left eye! Well done everyone! John N

Mr Edward Lee

Ophthalmologist

My visit was my first consultation with regard my eyes having been identified with high pressure and identified the need for cataract surgery to protect the eyes. Mr Lee was professional and very reassuring with his careful assessment of my eyes including a general eye test, his own pressure test(using high quality instruments making it much easier for my eyes), making his own assessment of my optic nerves and macular degeneration. He then clarified the benefits of the cataract operations and also, in my case, the limitations . I found this very reassuring. Further measurements using further top quality instruments were taken to inform the needed procedures. The quality of his expertise and clear explanations, including responding to my questions and anxieties has given me peace of mind and confidence in going ahead as planned. We agreed dates that enabled me to still enjoy two planned holidays. So thank you for your care.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

We met the excellent Mr Arthur Dalton who has known me since 2023 when he led the outstanding NHS team (which included the ICU nurses) that saved my life after a brain subarahcnoid haemorrhage and, again, in 2024, when my aneurysm needed recoiling and a flow diverting stent was also inserted . This time we sought his opinion to help us decide between two treatments for a brain meningioma, after two previous consultations at another private hospital had created confusion and anxiety,. As always, with impeccable professionalism and a warm approach, he explained the pros and cons of each procedure in relation to my particular case, allowing us to finally make the decision that suited us best. It is always deeply reassuring and an absolute joy to receive Mr Dalton’s opinion. We feel extremely lucky to have met him.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Dr Shruti Goel

Nephrologist

I'm so glad I went to see Dr. Goel. Her frankness and simplified explanation of my health issues has left me in a good place. Dr. Goel was very knowledgeable and gave me advice that I wasn't expecting, and she made it make sense so I am pleased with the plan she's put in place. I only wish that I had gone to see her before I wasted my time at Randox; the information I was given before I met her was not correct, and worried me unnecessarily. Thank you very much.

Mr Vasileios Minas

Obstetrician & Gynaecologist

Exceptional consultant Mr Minas gave me the option of keyhole surgery for a full hysterectomy which the NHS did not offer which was quicker recovery and less scarring. I am very thankful that I inquired about Mr Minas as the pre surgery and post care and advice was outstanding. He was extremely diligent and always available to answer questions and concerns pre and post surgery. I am so thankful Mr Minas came recommended for this complex procedure.

Mr Timothy Clough

Orthopaedic Surgeon

Having experienced a great deal of pain with my other bunion removal many years ago by a different surgeon, I was hesitant to have another attempt. This time however was a totally different experience! Mr Clough was thorough with his explanation of the procedure. The operation went well & I left the hospital feeling much more confident this time. The expected pain did not come & I am now in my third week walking without crutches.!!

Mr Neville Menezes

General Surgeon

Mr Menezes recently undertook an umbilical hernia repair on me and the whole process from initial consultation to the operation itself and the follow up was excellent. Mr Menezes has such a lovely, calm, caring bedside manner and always explained everything you needed to know and answered any questions I had. Post op i have a tiny scar and and pain afterwards was minimal I would highly recommend Mr Menezes.

Diverse Minds Clinic

Psychiatry

Diverse Minds Clinic provided me with an excellent experience. Dr. Cappai, the consultant, has extensive experience and has diagnosed me with ASD and ADHD. It was a challenging and time-consuming assessment, but Dr. Cappai and the team at Diverse Minds Clinic were quite helpful in completing out the documents. The rooms are comfortable and the location is very nice. I cannot recommend enough!!!!

Newmedica Newcastle

Ophthalmology

I was amazed by the e efficiency of the staff and how reassuring they were I was introduced to everybody involved, who were all very kind.. It was painless, over so quickly, the consultant Ayad Shafiq was talking to me all the time and the nurse I Fiona was with me throughout everything, even holding my hand through the procedure. I’m actually looking forward to my other eye appointment!!

Mr Moez Zeiton

Orthopaedic Surgeon

Mr Moez Zeiton is an excellent orthopaedic surgeon who performed my left knee replacement with incredible skill. From the initial consultation to the final follow up, he was thorough, compassionate, and took the time to answer all my questions.I felt safe and well-informed, the results are better than my expectations. I can’t recommend Mr Zeiton and his team highly enough!

The York Dental Suite by Mafalda Queiroz

Dentistry

I have used YDS for all aspects of my dental health including check ups, hygienist appointments, surgery and most recently starting my aligner journey. Every visit and every interaction has always been absolutely brilliant. Every person at YDS is knowledgeable, kind and approachable and now trips to the dentist aren’t something to be feared!

Nuffield Health Leicester Hospital

The experience was very good. However it would be very helpful if X-Ray, MRIs, were confirmed with a text., including date and time of appointment. Also Outpatient reminders do not include the actual time of the appointment and with whom which again would be extremely helpful and may well reduce number of missed appointments.

Mr Simon TR Bailey

General Surgeon

I recently had a telephone appointment with Mr Bailey. This was a follow up appointment, a face to face was not deemed necessary by of us. Mr Bailey is thoroughly professional, caring, thoughtful and sensitive to his patients worries and questions. I could not recommend him highly enough to a concerned patient.

Mr Peter Dacombe

Orthopaedic Surgeon

I have had the best care with Mr Dacombe and the hospital teams, that have looked after me. From my initial appointment with the consultant, through to scanning, theatre, nursing and physiotherapy, I’ve been looked after so well, that my time within the hospital has been nothing short of amazing.