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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Stavros Karamanakos

General Surgeon

From the moment I met Mr Karamanakos he was he was very attentive to my needs, explained every aspect of the procedure to correct my hernia. He went into great detail of my options as to which procedure would be best for me and that would produce the best results. After the operation he came and saw myself and my wife and spent time explaining what had happened during the procedure and what I should and should not do to ensure a good recovery. In the follow up appointment he again spent time with us on how I should proceed over the next 1 month. His explanations were very clear and easy to understand. Mr Karamanakos was very professional and was very easy and approachable throughout the whole time I was under his care.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I had a day procedure at the Lindo Wing and the experience was excellent. The doctors and nurses were incredibly supportive, professional, and kind, which made a stressful situation much easier to cope with. The entire process, from arranging the initial consultation to scheduling the procedure, was handled very efficiently, with minimal waiting time. The medical staff took the time to explain everything clearly and made sure I felt comfortable and well cared for throughout the day. The environment was calm, clean, and reassuring, and I truly felt that I was in very safe hands. I am very grateful for the care and compassion shown by the whole team.

Dr. Gurleen Bhatia

Psychiatrist

Dr Bhatiais an exceptional psychiatrist. She truly goes above and beyond for her patience. From the very first appointment she made me feel comfortable and understood. Herapproach is compassionate professional and highly personalised ensuring that every treatment plan is tailored to my needs. She listens attentively explains options clearly and provides unwavering support throughout the process. Thanks to her guidance I have experienced significant improvements in my mental health and overall well-being. I wholeheartedly reco mmend Dr Bhatiato anyone seeking expert empathetic psychiatric care.

Miss Sarah Saqib

Obstetrician & Gynaecologist

The doctor was very friendly throughoit the consultation and procedure. She immediately put me at ease and listened carefully to my medical history . She explained the procedure and how that I was in control if i felt any discomfort. During the procedure both the doctor and the nurse reassured me about what was happening and due to their friendly and relaxed manner the procedure was completed quickly and with minimal discomfort . After the procedure the doctor discussed aftercare and answered any questions I had

The Dental Clinic Portishead

Dentistry

I required emergency treatment to a broken tooth , From the initial call to the dental practice meet with a professional receptionist and an appointment made. The actual visit with dentist (Simon Robertson) was at is normal excellent standard by explaining what dental work was required to resolve the situation of which he completed explaining each task as he progressed with no drama or problems. The total experience was highly professional and would recommend this practice to anyone

Mr Venkat Iyer

Neurosurgeon

Mr Iyer was outstanding throughout my brain tumour experience. In the guest consultation he clearly explained the situation, the unknowns and what my options were. We met again prior to surgery, and he then carried out a 10-hour procedure which completely removed the tumour from a complex and delicate part of the brain. He visited me a number of times following surgery, including on Christmas Day. His expertise, speed of response and overall care was nothing short of exceptional

Mr Tarun Singhal

General Surgeon

i went to Mr Sinhhal for a 2nd oppinions afrer i saw another doc for the same issue. He was very friendly and patient. he checked my conditions and test results carefully before providing his professional view. It was very helpful for me to make my desicion. His recommondations helped me to feel much less stressed and I was able to enjoy the festival season with family. i highly recommondate Mr Singhal.

Mr Tom Setchell

Obstetrician & Gynaecologist

Mr Setchell is a very special surgeon who is not only excellent at what he does but gives you as the patient time and support. I felt extremely well informed as well as well cared for. Mr Setchell was available and supportive during appointments pre, my operation, during my operation and after. I found his whole team incredibly kind and professional. I would not hesitate to recommend Mr Setchell.

Bristol Menopause Clinic

Obstetrics & Gynaecology, Sexual & Reproductive Health

The clinic is easy to find, just off the motorway. I was made a cup of tea when I arrived. The doctor was very pleasant and patient whilst I listed my many and confusing health symptoms. I felt listened to and understood. It was so good to have the time to elaborate in a way that you cannot in a traditional doctor appointment. think we have a plan going forward which will help. Fingers crossed.

Mr Simon Bott

Urologist

Mr Bott is a highly professional , accomplished and very experienced consultant with a friendly , thoughtful and understanding manner which put me immediately at ease. His advice and insightful guidance over the two year period leading up to my having a successful prostatectomy , having discussed all choices , was exemplary. I very, very highly recommend Mr Bott and Urology Partners.

Mr Stephen Burgess

Ophthalmologist

I don't remember it much, however the right eye was well and painlessly operated, the left eye, it seems, the surgeon encountered some issue and he mentioned it to nurse, I did not understand, but for a few days the eye was sore around periphery of eye ball muscles, it would have helped to know what, if anything, occurred there.

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

The only thing is I was unaware my follow up appointment today had been charged as I was meant to have an follow up appointment on the 12 jan and was only text a few days before this was not a problem this time as I was not at work but could be a problem if I was at work and might be for someone else but overall 5 star

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

“I’ve visited Nuffield Hospital on several occasions and have had procedures there. The experience has always been excellent. Everything runs very efficiently, and all the staff — from the car park team, nurses, receptionists to the consultants — are friendly, professional, and supportive. I wouldn’t go anywhere else.”

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I called to ask a bit more about the practice and whether an appt would be appropriate for my needs. The staff on the phone was friendly and helpful. I was able to easily book an appointment for the following day. The consultation was informative, transparent and worthwhile. Would highly recommend Dr. Richardson.

Quality Dental : Shoreham

Dentistry

My dentist was very gentle, calm, and put me at ease by explaining as she went along. The ladies on reception are very polite, attentive and professional... especially as I witnessed them dealing with a rather unhappy customer I'll in such a professional manner