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MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

In terms of booking I didn’t have the greatest experience. I filled out the form online the night before and got a call the next morning. It cut off before I could answer the phone. I called straight back but it rang out to answer phone. I must have called back more than 10 times that day over the course of a few hours but no response. I finally got through to someone in the afternoon, by this time all the appointments had gone. I was in desperate need of a blood test which had to be done on a certain day of my cycle, hence the urgency. The lady I got through to firstly wrongly assumed I was another patient (a cancer patient) which I thought was unprofessional, as I shared the same surname as another patient. She apologised for not answering the phone and said that she would ‘put me at the top of the list’ and treat me as ‘priority’ and would call me back to let me know if she can fit me in for a blood test. I waited for the rest of the day and never received a call back. I believe the way bookings are dealt with is highly unprofessional and does not reflect the service you say you aim to provide to your clients. I then decided not to keep chasing this appointment as I had a negative experience with the booking staff and the booking process. Two days later I received a call early in the morning which woke me up. The lady realised I was half asleep and apologised for the ‘early morning call’. She asked if I still wanted to book the blood test. I said I would let her know. After some consideration I decided to go ahead with the blood test even though I had missed the ideal window. I then called back and booked, the lady on the phone was evidently a young girl who may be new and clearly lacked customer service training. She was unable to answer basic questions during the booking process and came across as new and untrained. I was then sent an invoice which had an additional 30 pounds added onto the expected 150 charge. The invoice didn’t state what the 30 pounds was for. I called back just to check, and again the girl was unprofessional and could not clearly explain what the fee was for. I would like to stress that I am generally the most down to earth and open minded/non judgemental person. So when I give feedback it is generally from a good place and when I feel a service falls below expectations or standards. Clients pay a lot of money to MUMS for peace of mind and investigations into health concerns. The website suggests a certain level of care and service. I personally feel the booking process and professionalism of the booking staff is quite poor in terms of false promises, not being able to get through when calling over 10 times and untrained staff. However what I will say is when attending in person my experience was a lot better than I had expected given the above and it went quite smoothly in the clinic itself. Please train the young girl on the front desk as she comes across as unprofessional and disengaged even though I know this is not her intention. There is a certain level of customer service a confidence needed to be able to deal with bookings which can often be of a sensitive nature.

Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Moorfields Private Eye Hospital

Ophthalmology

I was informed in the email sent for my first appointment that the consultation would take approx one to one and a half hrs maybe more if I was having tests. I saw the consultant and had the tests, this took no more than 10-15 minutes. In my experience of having private consultation I don’t think this was a consultation, I was told someone will call me and give me details of the treatment, I was not given a time or day when this phone call would take place. I tried to ask questions about the treatment but was told they would explain all to me in the phone call. I called next day as I had other commitments the following days and weeks and may have missed their call. I was given the information about the treatment on the phone, I asked if I was paying for this phone call and was told that I would not be charged. I was charged and paid for the tests on the day, after the phone call I later received an invoice for the consultation of £300, so basically I was charged for a phone consultation as I don’t believe I got a consultation on the day that warranted this amount of money. I am really disappointed with this kind of service, I believe if I’m paying for a private consultation I should be given the time face to face so that I can ask questions and understand the treatment that I will be paying for. This was not NHS where you are only allocated a small amount of time, which is why I am so disappointed with this service and the costs which is unwarranted.

Mr Mustansir Alibhai

Oral & Maxillofacial Surgeon

Approximately 6 months ago, my sister was diagnosed with oral cancer which had spread to her cervical lymph nodes. Since this time, we have seen Mr Alibhai a number of times both prior and after the extensive surgery he performed on her. Having worked in health care now for nearly 20 years, I have met several consultants from specialties across the board. Mr Alibhai is by far one of the best in a number of ways. His knowledge and expertise is second to none - this came across in his explanation of the diagnosis and meticulous detail and success of the surgery. He has a warm and compassionate manner while being honest about a difficult diagnosis and the reality of this. Each and every time he has seen my sister, he has spent ample time with her and provided her with reassurance and answered all her questions. Mr Alibhai made a massive difference to my sister in all the time he spent with them with the exceptional care and respect he have them. I was keen to recognise the outstanding care my family received by Mr Alibhai .He is clearly an exceptional professional and massive asset to any organisation he works with.

VISIO Health

Ophthalmology

I recently had cataract surgery on both eyes at Vision Health, and the experience was outstanding. Having previously undergone LASIK, I was initially concerned about how this might affect the procedure, but the team addressed all my questions and tailored the treatment perfectly. The surgery itself was quick, painless, and carried out with exceptional precision. I opted for EDOF toric lenses, which have made a remarkable difference to my vision—providing excellent clarity and reducing my dependence on glasses. Recovery was smooth and well-managed, with minimal discomfort. The team provided clear instructions and regular follow-ups, and within a few days, I noticed a significant improvement in my vision. Now I can enjoy sharp, vibrant sight without the hassle of glasses. Special thanks to Ranjit Sandhu, whose professionalism and expertise ensured everything went perfectly. The entire staff was incredibly helpful, attentive, and reassuring, making me feel comfortable and supported at every stage. I’m truly grateful for the outstanding care provided. Highly recommended!

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I would like to express my sincere thanks and appreciation to doctor Arun for the excellent care I received during my surgery in November. From the beginning, I felt very well looked after, and the procedure itself was handled with great professionalism and skill. The outcome of the surgery has been very positive, and I am extremely pleased with the results. What stood out most to me was the doctor’s empathy and understanding. He took the time to listen to my concerns, understood the impact the problem was having on me, and addressed everything clearly and reassuringly. This made a significant difference to my experience and helped me feel confident and at ease throughout the process. Thank you for the high standard of care and for treating me with such kindness and respect. I am very grateful.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at London Dermatology Centre. Dr Allaa Al Tayeb was extremely skilled and professional, and took the time to thoroughly explain the PRP procedure in a clear and reassuring way. She walked me through the different treatment options available, set realistic expectations, and provided detailed after-care advice to maximise results. The procedure itself was very smooth and involved hardly any pain, which made the whole experience even more reassuring. I felt well looked after throughout the appointment and confident in the approach taken. I highly recommend Dr Al Tayeb and the clinic, and I will definitely be returning.

Raynaud's Clinic

Rheumatology

I had an extremely positive experience attending the Raynaud’s clinic. I was given ample time during the appointment and never felt rushed, which made a real difference. I felt genuinely listened to and involved in the conversation throughout. Louise Parker was extremely knowledgeable and took the time to really understand my symptoms and concerns. Together we unpicked my individual triggers, which was both reassuring and informative, and we agreed a clear, tailored plan moving forward. I left the clinic feeling more confident in managing my condition and would highly recommend this service to others.

Mr Kuen Yeow Chin

Plastic Surgeon

I am writing to provide positive feedback following my recent treatment for Basal Cell Carcinoma. I would like to express my sincere thanks to Mr Chin, who performed my surgery. From the outset, the care I received was exemplary. The procedure was explained clearly and thoroughly, which helped put me at ease and ensured I fully understood what to expect. Mr Chin’s professional and reassuring manner made a significant difference during what could otherwise have been an anxious experience. I felt well supported throughout the entire process and confident that I was receiving excellent clinical care.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The waiting has been difficult as communication has been poor. I have struggled to get a response from the office both via email and phone. I had a combined assessment and received my ADHD outcome 3 weeks ago. I am still waiting for my autism assessment outcome despite being told the clinical decision has been made. The staff I saw as part of my assessment were fantastic and the support team have been helpful (when I’ve been able to contact them). It’s just a shame that the poor communication has spoilt the overall experience. It would have been good to under the process flow at each stage.

Dr. Mohsin Hussain

Cardiologist

My care was faultless and there are no words or scores than can express my gratitude for the advice, care and guidance I received. From our first encounter, the feeling of empathy Dr Mohsin (and his team) showed, developed a profound level of trust and carried me through the process to a positive conclusion. I am so pleased that I took his advice. I understand that mine was a complex procedure and took longer than anticipated. Due to his professionalism, technical knowledge, experience and courage, I have a few more years to live. The best Christmas Present ever.

Dr Neil Srinivasan

Cardiologist

Found Dr stinvassan and P.A Damien gave the very best service. Both were very helpful and explained things very clearly, taking the time to ensure I understood what they were talking about. My appointments with Dr Srinivasan were by video consultation, which I was very dubious about not being a tech person. However it worked out very well. Brilliant. His P.A Damien was always available by phone or e mail and always responded very promptly, no matter what day or time it was. I am so pleased with help and treatment they both have given me.😀😀

Dr. Akan Eka

General Practitioner

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

Mr Chrysostomos Dimitriou

Ophthalmologist

My appointment with Mr Dimitriou couldn't have gone better. His manner was professional and personable, which helped to put me at ease. He got straight to business with the tests, explaining the results, and what the next steps would be. I was extremely anxious and tearful coming into the appointment, but I left feeling assured my condition was in good hands.

Dr Shanthi Paramothayan

Respiratory Doctor

Dr Paramothayan was very detailed and diligent in her explanation of the causes of my condition and the path she put me on ended nearly two years of very unpleasant lung difficulties. She was particularly good at following up on interventions and maintaining contact with me to ensure my return to health had been sustained.

Miss Lamiese Ismail

Obstetrician & Gynaecologist

Dr. Ismail, is professional in all ways, she listen to patient and explained clearly the procedure, she is knowledgeable and know her job well. I trust her to look after me, and it is my pleasure to be her patient.