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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Nightingale Hospital

Nursing, Nutrition, + 2 more

The OCD nursing team are fantastic at what they do and the therapy team are absolutely brilliant. My 1:1 therapy was outstanding and so valuable to me during my time here. The catering team, the housekeepers, maintenance, reception.... All really friendly and professional. Two things that I want to mention that I have already fed back: 1. It was very disappointing when two team members were allocated to different wards with no transition (Greta-Mae and Carlo). I feel that when we are allowing ourselves as patients to be open and vulnerable and put our trust in people, to then be told they have moved with no transitional period is not very sensitive or fair. 2. I have also fed back about a patient that seems very unwell but does not have 1:1 supervision around the hospital. This person sometimes invades others personal space, says inappropriate and triggering things, has sometimes removed her clothing in the courtyard and I have also seen her with long sticks in her hands in the courtyard. I fed this back to the patient services manager and the board holder who agreed that this was unacceptable. I was told that until discussions have been had she should be on 1:1 care, but then the following day she was once again the courtyard thrashing round the same sticks. I think this is a safeguarding concern. Those two things aside, I have found my impatient care outstanding, I cannot fault the OCD ward team. I feel heard for the first time and have hope for my future now thanks to them. I will never forget what they have done for me.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

Miss Elaine Scott

Obstetrician & Gynaecologist

I began seeing Dr. Scott last year, and from our very first appointment I knew I was in excellent hands. She is genuinely attentive, deeply knowledgeable, and clearly committed to providing the best possible care. Dr. Scott takes the time to explain everything thoroughly, carefully walks you through each test results, and never makes you feel rushed. What truly sets her apart is the trust and rapport she builds with her patients. After consulting with many other doctors, I finally found someone I can fully trust and feel completely comfortable discussing my concerns with. I’m very grateful to have found her and would highly recommend her.

The London Clinic

Geriatric Medicine, Haematology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

Mr Rajah is an outstanding fertility specialist gynaecologist. I saw him for my latest scan and felt completely at ease throughout the appointment. He was kind, calm, and very thorough, taking the time to explain everything clearly and answer my questions with patience and reassurance. His expertise and compassionate manner made a potentially stressful visit feel manageable and reassuring. I left the appointment feeling well informed and confident in my care. I would highly recommend Mr Rajah to anyone seeking a knowledgeable and supportive fertility specialist.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Overall the experience was excellent, with one frustrating aspect - initially I was told that my surgery would be at 15:00, and that I should attend the hospital at 13:00. A couple of days before the surgery, I was told that the surgery time had changed to 14:15 and I should attend at 12:15. I did so, and was then kept waiting for over an hour in the lobby as the room was not ready - giving the impression that it was unnecessary for us to have come early. A little frustrating, however the staff were incredibly friendly and kind.

Dr Sonal Singh

Dermatologist

Dr Singh was very empathetic and immediately put my daughter at ease. I have never seen her speak so openly about her acne with anyone except her Mum! Dr Singh's explanation of the different treatment options were very clear, and she explained very clearly why she had chosen one over the other. She also followed the appointment up, checking in with us to see how the treatment is going. I would have no hesitation in recommending her to other parents of teens with skin problems.

Mr Chidi Ekwobi

Plastic Surgeon

I can’t Thank Mr Ekwobi enough, he has changed my life. From my first consultation through to my Post Op check up he was extremely supportive, he clear explained everything about the procedure which reassured me and made me feel really relaxed about everything. I really trusted him which I personally think is a really important when making a decision for elective surgery. I would highly recommend Mr Ekwobi without hesitation

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

I would highly recommend Mr Bhattacharyya to carry out this form of surgery (arthroscopy). He was completely clear in what options were available to me, explaining the pros and cons of each one. Since my surgery , I am now approx 8 post and am participating in more exercise (strength training, circuit classes, Pilates etc) than I was doing prior to suffering the pain. He was completely approachable and empathetic.

Ms Sarah Addison

General Surgeon

Miss Addison is extremely knowledgeable in her field which is immediately clear. She is highly professional but able to put you at complete ease in what can be a very personal appointment. The whole experience during her assessment put my mind at rest, providing answers to my concerns and a clear plan. The whole appointment was an excellent experience as far as medical appointments go. I can highly recommend her.

Mr Parijat Bhattacharjee

Obstetrician & Gynaecologist

From the moment I met mr bhattacharjee He was so warm and welcoming and really took care of me. He speeded things up for me and I was all done and sorted in just two appointments with a positive outcome at the end of it all. Honestly he is so re assuring and a honest dr with a great sence of humour. May we be blessed with more drs like your self. Thank you for all your help Regards Shabana

Dr Edmond Quah

Rheumatologist

My visit today has been more than excellent, Dr Quah has been so thorough, so professional and with a friendly manner, was very informative, made me feel at ease to ask any questions. Answered everything. Gave me all the time I needed and made me feel reassured. I am leaving the hospital feeling much happier. Thank you so very much.