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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Bassem Amr

General Surgeon

I wanted to take a moment to share what this journey has meant to me and to sincerely thank you and your team for being part of one of the biggest decisions of my life. I’ve battled with my weight for as long as I can remember. In July 2022, I hit my breaking point after seeing a photo of myself at my heaviest. I was ashamed, overwhelmed, and completely defeated. I avoided mirrors and felt exhausted and unhappy. Over the years, I had tried everything—diets, medications, fitness programs—but nothing gave me lasting change. I felt stuck. Choosing bariatric surgery was not an easy decision. It came with tears, fear, doubt, and a lot of soul-searching. I know not everyone understands or agrees with this choice, but for me it was never about appearance. It was about choosing a healthier, happier, longer life. It was about being here for my family and the people I love. It was about choosing myself. From my very first appointment, the care, compassion, and reassurance I received from you, the consultant, and the entire team made such a difference. Every question was answered, every worry was taken seriously, and I always felt supported rather than judged. The kindness, professionalism, and encouragement shown to me before and after surgery helped me feel confident in my decision and safe throughout the process. The fear of not being present for my family someday scared me far more than surgery ever could. Thank you for the exceptional care, guidance, and support you have all shown me. You haven’t just helped me through a procedure—you’ve helped give me a real chance at a new beginning, and for that I will always be grateful.

London Gynaecology - Harley Street

Obstetrics & Gynaecology

I had an outstanding experience at London Gynae on Harley Street. From the moment I arrived, the team was warm, professional, and incredibly reassuring. The clinic is spotless, beautifully organised, and has a calm atmosphere that immediately puts you at ease. My consultation was thorough and unrushed. Everything was explained clearly and compassionately, and I genuinely felt listened to. The level of expertise is exceptional, but what impressed me most was the kindness and care shown throughout the entire visit. It’s rare to find a clinic that balances world‑class medical knowledge with such personalised attention. I left feeling informed, supported, and very grateful. I highly recommend London Gynae to anyone looking for excellent women’s health care in London.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I contacted Dr Nikki after being told a n NHS gynaecologist appointment wait was 64 weeks. It was super easy to make an appointment, find out costs and provide information prior to being seen. It was so nice to be able to spend time with Dr Nikki explaining my issues and actually being listened to. Options were discussed fully, blood tests taken immediately, prescriptions issued and delivered the next day. My follow up was arranged promptly, test results discussed and options openly discussed again. Dr Nikki and the services she offers are so needed for women today.

Wellness in Motion Physio Therapy Chislehurst

Physiotherapy

I can’t recommend this clinic enough. Anjila Rokaya is an excellent physiotherapist and truly made all the difference for me…I’ve had so much improvement in my shoulder pain since starting treatment. She was professional, knowledgeable, and really supportive throughout. Also a huge thank you to Kelly for being so helpful with my booking.. she called me back quickly and gave me clear information about my insurance invoice and everything I needed. Brilliant service all round. Absolutely love them 🥰

Mr Greg Rudol

Orthopaedic Surgeon

Mr Rudol was very thorough in his explanations of my condition. He answered all my questions and concerns methodically, ensuring that I understood. He explained the further treatment options, and the pros and cons of these, in detail and with relevant statistics so that I could make an informed decision. Mr Rudol was very reassuring and approachable in all of my consultations. I am extremely pleased with his advice and my progress under his care.

Dr Panicos Shangaris

Obstetrician & Gynaecologist

Highly recommend Dr Panicos Shangaris. He was outstanding during my early pregnancy ultrasound scan: professional, extremely knowledgeable, thorough, and very patient. He explained everything clearly and took the time to answer all of my questions without ever rushing or dismissing my concerns. A genuinely positive and reassuring experience from start to finish. Thank you so much for your care.

Mr Simon Mackey

Plastic Surgeon

I recently had an abdominoplasty with Mr Mackey and I’m so glad I chose him. He has a truly kind and caring manner that made me feel comfortable and at ease from the very beginning. I’m absolutely thrilled with my results and couldn’t be happier. I would highly recommend him to anyone looking for an excellent surgeon who genuinely cares about his patients.

Mr Augustin Hadonou

Physiotherapist

Highly recommend Gus at Kaizen Physiotherapy! He’s professional, knowledgeable, and genuinely cares about his patients. He took the time to understand my issue, carefully explained the treatment and workout recovery plan, and helped me see real improvement. Great experience overall and I wouldn’t hesitate to recommend him to anyone needing physiotherapy.

Mr Arvind Singh

ENT Surgeon

I was under Dr Singh’s care for a long time and have always felt well looked after as a patient. He also has a naturally cheerful voice and manner, which makes appointments feel much more comfortable. He is firm and strict but approachable. He took the time to answer all of my questions clearly and patiently. I would highly recommend him.

Dr. Alice Thomas

General Practitioner

Dr Alice Thomas was exceptional. Not only did she have the expertise and knowledge required to actually properly diagnose and advise me she was also incredibly kind and warm, this is so important when you are having to share difficult and personal details about yourself. I was very grateful for her time and felt lucky to have met her.

Dr Turab Syed

Orthopaedic Surgeon

He welcomed me with open arms. Dr Syed was very friendly and helpful. He asked questions relating to my foot after surgery. I am very familiar with the medical practice and also with hoid medical practice I spent 15 years with the General Medical Council as lay member.Dr Syed passed tge Good Medical Practice in flying colour.

IVF Matters Fertility Clinic

Fertility Medicine

Kind, helpful, caring, professional, clean. These are all a few words that describe our recent visit to the clinic. Honestly the best decision we have made to choose this clinic for our IVF journey. These aren’t just doctors anymore for us, but have become a family. They really are with you in every step of your journey.

Newmedica Worcester

Ophthalmology

The surgeon & all staff inspired confidence for this my 1st cataract replacement. Whole place, spotlessly clean, & staff all asked questions I could see were very relevant- being non medical, but a technical manager (Geophysicist).

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

All staff were friendly and caring from initial appointment, to going to theatre and post operative care. This made the experience so much more pleasant. The hospital was immaculate and clean with the comfort of my own room.

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I was met by a friendly receptionist. After a minute wait, I saw Toby who was very friendly and professional. I was in and out fast after a thorough visit. I would highly recommend Meadows & Wood heating centre to anyone.