Find your trusted Doctor

Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

Mr Daniel Apostol

Physiotherapist

I have been seeing Daniel for post-operative shoulder rehabilitation following complex surgery. From the outset, his approach has been exceptional. At every session, Daniel takes the time to understand how the previous week has gone, including pain levels, sleep quality, flare-ups, and how the shoulder is coping with day-to-day use. He adjusts treatment carefully based on how I am actually responding, which has been crucial in ensuring progress while minimising the risk of setbacks. Daniel understands that I need to know why I am doing something, not just what to do. His explanations are clear, thoughtful, and grounded in sound clinical reasoning. This has given me confidence in the rehabilitation process and reassurance at every stage of recovery. He is also highly skilled at pacing rehabilitation appropriately. When necessary, he has deliberately held me back in a careful and protective way to prevent over-loading the repair. That restraint has been just as important as the progression itself, and as a result my recovery has been steady, controlled, and ahead of expectations rather than rushed. What I value most is the level of trust. I feel completely able to be honest with him about weeks that have not gone perfectly, including when I have done more than I should have. His response is always calm, supportive, and constructive rather than critical, which has made a significant difference both physically and psychologically. I trust Daniel implicitly with my recovery and would highly recommend him.

Mr Tom Holland

Obstetrician & Gynaecologist

Last year, I decided to see Mr Holland after experiencing several years of severe symptoms of what I thought the time was endometriosis or PCOS. I was quickly put ease when Mr. Holland was talking through various symptoms and next step plans, including a helpful referral for a urologist and scans. I didn’t feel pushed to go through a certain route and was carefully provided with all the risks that came with surgery - I was also listened to and that made me feel seen considering my symptoms. However, my surgery experience with Mr Holland and his team was absolutely exemplary from start to finish before my operation. I had various tests and one test came back. That wasn’t completely accurate so they encouraged me to come in and sort this out rather than leave it, on the day of surgery I always carefully walked through what was going to happen I had nurse advice and the care at the hospital that I received was 10 out of 10. Post surgery I wasn’t pushed out the door and was encouraged to begin my rehab firewalking and the nurse was close to be monitoring me. I wasn’t just left and following up I was I had regular checks and even post three months after surgery I had a consultation and was advised of appropriate next steps. I appreciate how scary this situation can be for young women, but I was always put it ease and no requests or question was too silly or small, now almost 8 months per surgery I feel like I totally new woman and that is all thanks to Mr Holland.

London Bridge Sports Medicine

Sports & Exercise Medicine

Excellent bedside manner with a true desire to get to the bottom of a problem. Free from the often occurring "I am so brilliant vibes" that I at times got from other consultants. Refreshing down to earth, approachable, very friendly. Most importantly, excellent listening skills, does not try to convenience you of a diagnosis after only hearing a quarter but appears to be thorough before making up his mind. Excellent communicator, who gets a patient fully involved, showing pictures to explain and explaining what he sees on a screen. I initially was a bit apprehensive thinking, hmmm has not got 3 decades of experience like some practitioners I saw in the past. On reflection, a good thing, still greatly motivated to make a difference and passionate about what he does. Deos not leave you feel watching the clock (he went over time, thank you) or rushed. Overall so far a positive experience (first consultation). I usually don't leave long feedbacks but if someone "goes the extra mile", so will I. Most importantly, if you had negative experiences before with consultants causing you pain/flare ups in the night and following day(s) due to handling you roughly during an examination, then give Dr Raiman a try. He very carefully moved my limbs with utmost consideration during the necessary examination, which helps building trust.

Moorfields Private Eye Hospital

Ophthalmology

I had a bilateral cataract operation, performed by Mr. Deshmukh. The whole experience exceeded my expectations. The technicians who did all the assessment checks (separate and earlier appointment) were excellent. At this appointment I met Mr Deshmukh who put me at ease and we discussed the best replacement lenses to suit my needs. For me the premium lenses were the right choice. On the day of the operation the hospital staff were brilliant - professional and good humoured. The operation was completely painless and took much less time than I had anticipated. The immediate aftercare was been superb and the nurse talked me through what I had to do and just as importantly avoid doing. I was given some eye drops to use for the next 4 weeks. You quickly become expert at using them. Following the operation my eyesight was as good as I can remember it ever being. I then returned for a follow up consultation with Mr Deshmukh who confirmed that my recovery was going very well and my vision is better than 20/20. I have worn spectacles since my early teens and this is an incredible outcome. I can now proceed with my training to become a driving instructor.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

My first appointment with Dr James Thing went very well though I had to phone the clinic to say that I would be late for my appointment since the taxi broke down on the way. I arrived at the clinic with my husband 15 minutes late, but I was seen by Dr Thing without further delay. He told us that there was a patient who was on hour late on that day perhaps due to the cold weather. Dr Thing checked my medical details, my knee conditions in both legs, examined my knees carefully before looking them closely on the screen. I had bilateral Ostenil Plus Knee injections while the doctor was guided by Ultrasound Scan to insert the needles into the exact area of my knees. I had a little sensation when the needles were inserted but it was done in a gentle manner that I was feeling alright throughout the time of insertion. The whole procedure went smoothly and the doctor said he would see me in a year's time. In the meantime I was to take it easy and rest well for my knees to heal and he would write me an email in three weeks' time to see how I was doing.

Dr Riyaz Shah

Oncologist

It is always a pleasant experiance meeting Dr Shah for the consultation, despite the nature of the visit. The structure is generally clear and does well at providing patient confidence. To begin with, Dr Shah will listen to us and how we are feeling, how the treatment is developing, understanding and addressing any concerns we may have. All of this provides important patient validation which makes us feel included in the process. Dr Shah will therefore discuss the plan logically moving forward and why, and just clarifying we understand what everything entails. Discussions are open and are pivitol for my treatment, yet also for my wife Lisa, as we can feel confident in a realistic way what to expect and are to be addressing. As I say, all of our visits have been pleasat and comfortable.

LDN PHYSIO | Hackney

Physiotherapy

Sarah is a super friendly and helpful physiotherapist. She designs my plan, demonstrating and then watching me do the exercises to ensure I am doing them correctly. She also determines the correct weight for each exercise which I would not have had any idea about. My lower back sciatic type pain is improving as is my strength. The MoveHealth App is excellent and I can log my progress there and see videos of each exercise to check between reviews I am doing them correctly. The location is perfect for me and each review session has been helpful for my progress. There is no pressure to have a review - only when it seems appropriate. Very happy and grateful for Sarah's expertise and guidance.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 12 more

Once I arrived on the day of my surgery, the nurses were great in making sure I was fully prepared. The only questionable experience I had was that the physio who visited me before the surgery caused some confusion, as the exercises she showed me to do during the first three weeks were not what Prof. Field had said. Also it seemed odd that the physio visited me before the surgery, rather than after. Hence I ended up staying the night and saw Yannis, a different physio, the following morning, who was incredibly helpful. However, the experience overall was great, and Prof. Field and Dr Hussain, along with the day and night nurses, made me feel very comfortable and looked after me well.

Quality Dental : Shoreham

Dentistry

My recent visit was for a crown fitting and work on the gums. I saw Dr Balawal . I have had a number of appointments with him. He explains what he is doing and, he takes care to ensure the patient is not experiencing any discomfort. I have always understood, and been pleased with, his treatment. He presents as a very competent, conscientious dentist. The reception staff are all polite, helpful and friendly. I am so pleased that I contacted Quality Dental. I have taken out a dental plan and will continue to attend this surgery. I don't know what the other dentists in the practice are like, but I can certainly recommend Dr Balawal.

London Gynaecology - Harley Street

Obstetrics & Gynaecology

Dr. Muglu has been one of the best consultants I have ever seen. I read his reviews before booking and they are all true. He is kind, patient and explains everything in understandable terms and is never in a rush to get you out and onto the next one! He went above and beyond to advise me even once my gynae tests were completed and we were had to explore other options. The support staff were also always welcoming and attentive. Overall, a fantastic experience. Thank you!

Ringway Dental Cheadle

Dentistry

Couldn’t recommend Ringway Dental enough. I’ve been seeing Dr Claire Spencer and honestly I’ve never felt more at ease with a dentist. She really knows her stuff and genuinely cares for you and your smile. Hannah the treatment coordinator is so lovely too and on hand to answer any question as and when. All round great dental practise. Can’t wait to see the end result of my smile makeover.

Miss Ruth Conroy

Dietitians

Ruth was just brilliant. She listened very carefully to all my concerns. She addressed each issue and provided options to resolve them . Additionally, she gave me recipies and suggested tge use of the Nerva app, which have been invaluable. Thoroughly professional and extremely kind and very quick to respond. So impressed and feel very lucky to have been able to see her.

Dr Deepak Parasuraman

Paediatrician

Dr Parasuraman was very kind and considerate. He gave due time and attention to all my concerns and made sure he addressed all problem areas one by one in depth. He was very friendly towards my son and engaged in a lovely discussion with him. I'm very happy with his approach towards my concerns and the help he provided with diagnosis.

Mr Gavin Love

Orthopaedic Surgeon

My experience,was an amazing one, as soon as I arrived I had great treatment, everyone was friendly, I spoke to anaesthetist, and Mr love explaining everything that was to happen.I had no nerves, and Mr love came to see me after the operation, Said all had gone well.i had something to eat,had a good sleep and was home the next day,

Mr Kam Cheema

Orthopaedic Surgeon

An excellent orthopedic consultant who took the time to listen, assess, and explain my condition with great care and diligence. His experience and professionalism were evident in every interaction, and felt well supported throughout my treatment for my knee sports injury. This is what high-quality patient care should look like.