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Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Dr. James Noake is not only a phenomenal doctor but also a truly exceptional person. His clinical expertise, commitment, and compassion enabled me to achieve something that had once felt impossible, and I will be forever grateful for his care. I had been training for seven months to take on a double marathon in memory of my brother, who tragically took his own life just over a year ago. The run meant everything to me — not just as a personal challenge, but as a way to honour him and raise money for The Hunchman Trust, a charity that supports young people navigating grief, especially after suicide. By the time race day was in sight, I had already raised £28,000, and the weight of expectation — from myself and from those supporting me — felt enormous. Seventeen days before the event, disaster struck. I was injured, and despite visits to a physio, I was in terrible shape. With less than two weeks to go, I was convinced my dream was over. It was then that my physio referred me to Dr. James Noake, who, upon hearing my story, went to great lengths to fit me into his schedule. My case was complicated. I had an inflamed Kager’s fat pad and a trapped sural nerve, problems made even harder to diagnose because of a previous ankle reconstruction back in 2019. Where others had struggled, Dr. Noake immediately identified the issue. The very next morning, he came in early to give me the treatment and injections I desperately needed. What happened next felt nothing short of remarkable. Days earlier I had been ready to give up, certain I’d have to withdraw from the race. Instead, with Dr. Noake’s expertise and guidance, I was not only able to start but to finish the double marathon. Throughout the event, he made himself available, checking in, offering advice, and guiding me on what I could and couldn’t do to protect myself. Thanks to him, I was able to cross that finish line and, more importantly, honour my brother’s memory in the way I had hoped.

Rehab Recovery

Health and Social Care, Psychiatry, + 2 more

A Life-Changing Experience – Thank You My wife is 62 years old and has battled alcoholism for 27 years. She had been to rehab three times before, but this time was different. After losing her mother – her last remaining close relative – she turned to alcohol once again, retreating from the world in her grief. As a family, we were at breaking point. In a desperate effort to keep a promise to her late mother, I kept her at home until the funeral so she could attend sober. It was one of the hardest challenges I’ve ever faced, but I managed it. Sadly, after the funeral, the drinking returned and we lost her to the bottle once more. When a small inheritance came through, I decided to try again. From the very first conversation, they understood exactly what we were going through. They acted quickly, knowing how critical timing is — when an addict asks for help, you must act immediately before the addiction takes over again. Addiction is not just the addict’s disease — it affects the whole family. They supported all of us, not just my wife. It’s now been four months, and I see a change in her I have never seen before. She is beginning to embrace sobriety in a genuine, lasting way. She speaks openly when she feels low or has a difficult day, instead of turning to the bottle. That openness has been life-changing for the whole family. I will always be grateful for their understanding, dedication, and wisdom. They didn’t just help my wife — they helped give our family hope again.

Check4Cancer

Oncology, Diagnostics & Testing

I wanted to share some feedback on my recent appointment. I felt the consultant was quite dismissive and used language that may not have been appropriate — for example, when feeling the lump I was told immediately “this is not cancer.” While I have personal experience in this area and have been through it before, for someone new to this situation such a conclusion could feel very daunting and unsettling. The appointment also felt rushed, particularly after the ultrasound (as the mammogram machine was broken). I left feeling as though my questions were seen as unimportant, and that I was being hurried out because “nothing was wrong.” While I accept the results, I had hoped for a more considered discussion — especially as I’ve had similar lumps removed in the past and wanted to understand the difference this time. Instead, I was simply told to manage the pain, given a leaflet, and advised to take primrose oil. This did not feel like the most supportive approach. To then receive a letter a couple of hours later — before the mammogram had even taken place — dismissing me from the service, felt like a rushed and premature conclusion. I hope this feedback is taken constructively, as the experience could be improved by allowing more time for questions, more sensitivity in communication, and reassurance for patients at what can be an anxious time.

Miss Elena Chmilevskaya

Obstetrician & Gynaecologist

I have seen Miss Elena Chmileskaya on the NHS before, but opted to go privately to continue with my menopausal journey due to wait times. I had had some blood tests taken privately, and took the results with me. The first thing that struck me was that Miss Chmilskaya spoke about our previous appointments - referring to what we had discussed before. This was not only reassuring, but meant I didn't have to go through my history with her. We discussed in detail, my journey, and more recent concerns. She discussed options with me, to change my HRT medications and spent time on each element. I felt that she was really listening to me, and taking into account my opinions and previous experiences. We agreed on a plan, which involved an ultrasound, which she did herself immediately. After the scan, we recapped our discussion, the outcomes, and provided me with a prescription. I felt totally at ease, so relieved to have spoken to her, and had such a successful appointment. I now have a plan, a new prescription, and will continue to monitor myself. I will be continuing with this course of treatment to work through the rest of my journey, with someone knowledgeable that I feel I can trust and rely on.

Munro Hall Clinic

Dental Care, Dentistry, + 1 more

Very professional friendly and explained everything. Was not a 5 min extraction as he had to cut out my deep roots and my rear root was holding on. Afterwards he was scraping cleaning bone cavitations for a long time before cleaning and using ozone to sterilise the debrided socket. Applying PRF, membrane and bone graft was quick. Unfortunately I'm not sure it has got all the infection though as today Saturday it's been getting worse and I smell the fecal smell from gum.. I will be calling 111 to ask for dental antibiotics if it gets worse. Dr Pitamber and his team were great, but I fear my failed root canal has festered undiscovered far too long. Root canals are not a good idea. My root cracked and festered for years making me ill. At least I'm feeling better energy wise, if still in pain. Hopefully my body will overcome the residual infection.

Mr Santosh Bhandari

General Surgeon

Mr Bhandari had a kind reassuring bedside manner noticing I was nervous before my procedure but easily calmed my nervousness by his genuine reassurance. Explained everything to me in my language rather than medical language before my procedure too. Even during my procedure spoke to me explaining what he could see showing me exactly the area he was talking about on screen. Very gentle in my most sore painful areas and advising me to take pain relief via gas n air in time. I shall not hesitate sharing any further concerns if needed and woukd not like to be booked in with any other surgeon. I also would like yo thank all the staff on duty that day too. Many thanks to all.

Let's Go Physio

Neurology, Orthotics, + 3 more

Claire Sewter's speedy visit and diagnosis was reassuring and clearly highly professional. She was highly knowledgeable and provided really practical advice and support. I have followed the recommended programme carefully and left feedback or email responses that Claire has followed up regularly. The stretches and exercises that were given, have helped me to improve and recover my physical condition, quickly, and after 4 weeks I am feeling a lot stronger, and better overall. As this was the 3rd time I have approached Let's Go Physio for help - with different injuries - I can recommend them unreservedly - and have done so already with a few people.

Mr James Langdon

Orthopaedic Surgeon

I was referred to Mr James Langdon for sciatica and lower back pain. I was very nervous about having any back surgery. James’s conservative approach to treatment was very reassuring with a no ‘gung ho’ attitude for a quick fix. Surgery was decompression and bone removal. On the day of my surgery James again explained the operation and the risks. The anaesthetist and nurses at the Spire Harpenden were excellent. Pain management and post op physio was also excellent. One month after my surgery I have no pain for the first time in many years and am walking about without any aid of any kind.

Mr Zubair Tahir

Neurosurgeon

Bella was admitted to GOSH for Chiara surgery. The preassessment process was very thorough and equipped her very well for the surgery. Bella’s time spent in hospital, although worrying, went very smoothly and she was discharged earlier than was expected. Mr Tahir and his team only did the procedure that was necessary and did everything they could to ensure the best outcome. We are so grateful for all the work of Mr Tahirs team and the nursing staff looking after Bella.

Mr Neil Keeling

General Surgeon

My experience of the hospital ward staff, the theatre staff and the after care was very good. The post op care from Mr Keeling in particular was excellent as he responded to email queries I had very promptly. I found my surgery was quite debilitating in the first 2 - 3 weeks, and although I did my own research and reading up on what to expect post - op, there was some very useful advice and tips online which could be included in your post leaflet advice.

The Medical - Westbury-on-Trym

Chiropractic

During my last visit I was seen by Alex. Alex was very pleasant and friendly and also very helpful in attending to my needs. She adjusted my plan so that it was more achievable for me. Everything was explained and checked so that I not only understand what I had to do but also doing each exercise correctly. The reception staff are always welcoming, approachable and friendly

Newmedica Newcastle

First class experience. This was my second cataract operation and like the first all went well and to plan. Follow up call from the clinic the morning after to check for any issues. Apart from a slightly watery eye (which soon cleared up) there were none. All of the staff, from reception to assistants to surgeon were professional but at the same very caring.

Mr Haresh Devalia

Breast Surgeon, General Surgeon

Can't speak highly enough of my experience with Dr Devalia, he was knowledgeable and explained everything very clearly to me. When I arrived everyone was so friendly and welcoming, and really eased any nervousness I had. The facilities were all great and the nurses made sure I was well cared. I would highly recommend Dr Devalia and his team to anyone

Mr Mohit Bansal

Orthopaedic Surgeon

Mr Bansal gave me a total knee replacement in June 2025. Throughout the whole process from initial consultation to discharge, I found Mr Bansal to be easy to talk to and he quickly put me at ease when I had questions / concerns that needed to be answered. I believe I was very lucky to be seen by Mr Bansal.

Dr. Charlotte Frise

General (Internal) Medicine

Dr Charlotte Frise was exceptional. She went above and beyond to provide high-quality care, showing both professionalism and genuine compassion. She took the time to listen, explain thoroughly, and ensure I felt supported throughout. I am truly grateful for the outstanding standard of care she delivered.

UK Vein Clinic - Glasgow

Vascular Surgery

From my consultation appointment to my very last appointment it was very comforting. The staff were very friendly and reassuring. The consultation was explained really well and on the day of procedures everything was carried out very quickly.