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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Mr Basavaiah Natesh

ENT Surgeon

ENT Surgeon Mr Natesh is absolutely fantastic!!! Honestly I cannot put into words how incredible he is at his job. He is a superb ent surgeon who has extensive knowledge in his area of ears nose and throat neck head etc. I am so glad I came across Mr Natesh he is the best no1 ent surgeon. From consultations to pre op to post op he answered all my questions and listened and was kind and patient throughout even when I asked a million questions as im an anxious person. I had fess endoscopic Sinus surgery and chose Mr Natesh because as soon as I had my consultation with him I trusted his expertise and knowledge and got a good feeling about him. I self funded and it was worth it to ensure I got Mr Natesh. I had my follow up and even before my op and after he still contacted me to answer questions that I continously had. He had no judgement and was understanding he whole time. Even when I was scared to do the sinus rinses he reassured me throughout. He explained things clearly so I understood any results and biopsy I got and he never rushed. He took his time and explained everything to me and answered everything I asked. Im so glad I chose to have surgery with Mr Natesh he made me feel reassured and confident. 5*+++ I highly recommend Mr Natesh and hes the only ENT surgeon I will visit if I ever need to again. Professional friendly understanding and kind you are in good hands.

Mr Ben Sherwood

Urologist

My husband had an exceptional experience with the urology department. From the moment we arrived, the staff made him feel comfortable, respected, and well-informed. The nurses and support team were kind, attentive, and always willing to help, even with the smallest concerns. Mr Ben Sherwood was incredibly knowledgeable and explained everything clearly, making sure my husband understood his diagnosis, treatment options, and next steps. His professionalism and confidence truly put us at ease. Throughout the entire process, I felt my husband was in the best possible hands. The department is well-organised, the facilities are spotless, and appointments ran smoothly and on time. We always felt supported and listened to. I highly recommend this urology team — their expertise, compassion, and dedication to patient care has been exceptional. They turned what could have been a stressful experience into something reassuring and positive. Special thanks to Mr Ben Sherwood and Elaine for their exceptional care, patience, and dedication — your kindness made a real difference and is deeply appreciated.

Miss Mez Aref-Adib

Obstetrician & Gynaecologist

I was operated on by Mez and her team on the 16th of September 2025. I can honestly say that the whole experience has changed my life for the better. You asked about 'bedside manner', I can only say that this made all the difference to what, of course, is a stressful and anxiety-driven moment. Maz called me the Sunday before the operation and introduced herself. I knew instantly that I was going to be in good hands. She listened with intent, she asked the right questions, and quickly understood my predicament. She did not overpromise, she didn't assume or discourage, instead she advised and reassured. The circumstance, I hope, is an unusual one (although, sadly, I think that I might be incorrect). I am a 55-year-old woman who has had gynae complications since I was 20 years of age. Only recently being diagnosed with adeimiosis, I have been in chronic pain for years. Mez instantly understood this challenging journey and empathised with my story. I cannot thank her enough. Prior to, during and after her care and attention to patient care was exemplary. Thank you, Mez!

Dr Kajal Patel

Dentist

Absolutely fantastic 🌟 I recently visited Carshalton Dental Centre for the first time, and I couldn’t be more impressed with the experience. From the moment I walked in, I was greeted by a friendly and professional team. My dentist, Kajal, was incredibly thorough in explaining every step of the examination and possible treatment, ensuring I understood what was happening and answering all my questions. I appreciated how Kajal took the time to listen to my concerns and tailored the approach to suit my needs. What really stood out was the level of care and attention to detail. I couldn’t have asked for a better experience and would highly recommend Kajal to anyone. I’ll definitely be returning! Thank you so much for such a lovely dental experience!

Dr Jonathan Byrne

Cardiologist

Dr Jonathan Byrne is an outstanding cardiologist whose professionalism, clinical expertise, and genuine courtesy consistently create a high standard of care for his patients. From the first consultation, he is attentive and respectful, taking time to explain investigations, diagnoses, and treatment options clearly and thoughtfully so patients feel comfortable, reassured, and fully involved in their care. He combines calm confidence with an approachable manner, listening carefully and addressing concerns without ever making appointments feel rushed. Above all, he is known for going the extra mile-showing real commitment, diligence, and compassion to ensure each patient receives the best possible support at every stage.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Dr Georgiou was extremely kind and generous with his time, despite this being a second-opinion consultation. My uncle was diagnosed with advanced, stage IV malignancy, and Dr Georgiou approached the case with seriousness and care, without being dismissive or overlooking treatment options. He supported the appropriate treatment plan, and after four cycles my uncle is doing remarkably well. His clear explanations and compassionate attitude gave our family reassurance and confidence at a very difficult time.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The procedure was so quick from the start to finish. Very pleasant staff. The good thing is I wasn't waiting too long so I was straight in & out within an hour & a half. Dr. O'Donnell is very efficient & brilliant at what he does. He is a very nice person very down to earth. Highly recommend him if you're thinking about going to get any type of bein treatment at all. Nothing was awkward at all & I was made to feel very comfortable.

Mr Julian Pavier

Podiatrist

I am extremely grateful for the doctor’s professionalism and the speed and accuracy of the diagnosis. After over a year of being passed from pillar to post between GPs and physiotherapists, it was a huge relief to finally receive a clear explanation and a satisfactory response to an ongoing problem. I felt listened to, taken seriously, and confident in the care provided. Thank you for making such a positive difference.

Mr Iain Macleod

Orthopaedic Surgeon

Mr Macleod was friendly and professional in dealing with my Dupuytren's contracture. The surgery was successful and I am steadily regaining strength and flexibility in my hand My surgery was done under regional anaesthetic so I was awake during the procedure. No problems or pain. He even asked what music I would like to hear whilst the surgery was proceeding. Very happy with the treatment and outcome.

Mr Adam Blackburn

Plastic Surgeon

From my initial meeting with Mr Blackburn he put me at ease explained everything In a clear and understanding manner. He helped me to become the best version of myself. The operation went very smoothly and knowing Mr Blackburn was at the end of the phone for any queries and booked in follow up appointments helped me with my uncomplicated recovery. I cannot thank or recommend highly enough.

London Bridge Sports Medicine

Sports & Exercise Medicine

Very polite informative staff. Doctor Raimen was excellent. I have a knee problem that I have had no explanation for and was beginning to get me down. He expertly explained the structure of the knee, and, using ultra sound showed me the potential issue with my condition. He explained the next steps and made me feel confident in the treatment I hope will cure my condition.

PRIVE Clinics

Cosmetic (Aesthetic) Medicine, Dentistry, + 2 more

On my recent visit to Prive Clinics, I had a really lovely experience. The receptionist was so welcoming and offered tea or coffee as usual, which was a nice touch. The dental nurse was friendly and smiley, making me feel comfortable straight away. The practice is very clean and well looked after. Overall, it was a great visit and a very pleasant experience.

London PMS & Menopause Clinic

General Practice (GP), Obstetrics & Gynaecology

Mr Savvas is an exceptional doctor. He asks lots of questions and is very thoughtful, helpful and caring. He always has clear answers and explanations. As I am self-paying, he bears costs in mind whenever recommending a procedure or test. I trust him implicitly. The staff at the clinic are also extremely friendly and kind.

The iGP - Private Doctors - Cardiff Gate

Acupuncture, Allergy Medicine, + 21 more

The doctor knows my history as I've been before. He is very thorough in his questioning. The use of an ultra sound machine was very useful. His advice has been considered and correct so far. His manners was caring and he listened carefully to my history

Spire Cardiff Hospital

Breast Surgery, Cardiology, + 18 more

Very professional, caring , informative any questions i had were answered . I was nervious and put at ease straight away i cannot praise miss lucy satherley and her team enough from the consultation to mamagram, and ultra sound it was all excellant .