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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Living Mind

Psychiatry

I have been a patient since 2022 and always receive the best care from Dr. Sarkeel and the team at Living Mind. I have been diagnosed with resistant depression disorder and generalised anxiety disorder and had a recent dip on my mental health and requested urgent treatment. Dr. Sarkeel immediately moved my appointment to accommodate my needs to ensure that I had the appropriate care. Not only by being caring and treatment me with the upmost respect, but also by being one of my biggest cheerleaders and celebrating every milestone that achieve. This makes a huge difference finding the right level of support. You need to feel in a safe environment where you can open up as well as feel empowered - that's what you will find at Living Mind. The right balance so you can recover, build your resilience and if something goes wrong you have the right non judgmental environment to keep going, as this a normal part of the journey. Thanks Dr. Sarkeel and the team at Living Mind!

Dr Sotiris Nicholas

Anaesthetist

Dr. Nicholas was amazing- he came in prior to surgery and walked me through each step. Not only was he a comforting presence, his communication throughout surgery made it so that I knew everything that was going on through my entire c-section. I was able to tell him how I felt during surgery and after and he adjusted care as such. Dr. Nichols took the time to listen to my concerns from previous c-sections and our plans for pain management and reassured us every step of the way. He even took some wonderful photos of delivery on our phone! Dr. Nichols is not only wonderful at his job, but such a kind person who genuinely cares about his patients and their comfort both physical and mental.

Mr Neil Kukreja

General Surgeon

I’m incredibly grateful to my bowel surgeon for the outstanding care I received. From the very beginning, he was extremely informative, taking the time to explain everything clearly and making sure I understood each step of the process. His experience and expertise were evident throughout, and I felt completely confident in his hands. The surgery itself went exceptionally well, and the results have been truly life-changing. I cannot thank him enough for his skill, professionalism, and compassion. I highly recommend him to anyone looking for a surgeon who is not only highly knowledgeable but also genuinely committed to achieving the best outcomes for his patients.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

Couldn't fault any of the staff here, all very welcoming, comforting and professional, made me feel at ease at all times and nothing was too much trouble. I ended up with a few complications from my surgery due to my body not at all accepting the procedure and amount that had been done but the staff and my consultant Mr Harley were on top of it literally immediately. Due to not being a straight forward healer they insisted an open door policy at any time day or night if any concerns. The hospital is very very clean and all policies and procedures are followed to the tee. Honestly a brilliant experience all due to them!

Mr Norman Waterhouse

Plastic Surgeon

Mr. Waterhouse was my choice because of his honesty, understanding, knowledge, advice and confidence during my consultations for my neck lift and submandibular gland removal. (Which he advised In fact, around 90% of the glands were removed. Which has given me my jawline back) He tailored his approach specifically to me, and now, at 8 weeks post-op, I am extremely happy with the results. I can honestly say I experienced absolutely no pain, with minimal bruising and swelling, and my scars are already virtually undetectable. This is truly a testament to Mr. Waterhouse’s skill.

St John & St Elizabeth Hospital

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 33 more

I visited Mr Natt this week after experiencing tightness in my throat. He took the time to ask thorough questions to understand the issue and carried out a nasal endoscopy to investigate further. Throughout the procedure, he explained everything clearly, checked that I was comfortable, and showed genuine concern for my wellbeing. When the issue became visible on the screen, he carefully explained what was happening in a way that put my mind at ease. Mr Natt was kind, professional, and attentive from start to finish. I felt very well cared for and would highly recommend him.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Staff were really lovely. Unfortunately don’t think the doctor had read my notes or referral before appointment he kept mentioning possible arthritis but my referral was because I had trapped nerves between my discs he mentioned swimming and Pilates I can tell you now there’s No way I can get on the floor and certainly couldn’t sit on any floor!!!!!the specialist who did the referral in wye sergers maybe he needs to read it AGAIN!!!

Dr. Hannah Healy

General Practitioner

The set up of the video call went smoothly,, I find it very easy to talk and share my feelings with Hannah. She has been very thorough with all the symptoms I went to her for. I am feeling the use of Flow is beginning to help me in a subtle way, beginning to get a little more confidence in doing things joined a Pilates class and swimming. I like having the backup and feel very comfortable to get in touch with Hannah.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Blown away by how quickly and thoroughly I was seen. Feel a real relief already that someone has listened to all factors to really understand me and where I'm at with everything. From attending menopause talk on the Friday, to calling for an appointment Saturday, to seeing Nicky Sunday and getting a prescription. Nicky was so lovely to deal with too! Great service, thank you for helping to get me on track.

Bristol Health Hub

General (Internal) Medicine, General Practice (GP), + 3 more

Came in for full health check. Appointment was on time. Staff very friendly. O was offered a hot drink before I sat down. Staff asked if I minded using AI technology to record my consultation. Process was explained to me. I asked if I could be tested for allergy. The Staff found out for me and, for extra charge, arranged for further bloods to be tested for allergy. Check was completed in good time.

Miss Shan Shan Jing

Plastic Surgeon

✨ Huge thank you to my amazing surgeon Shan Shan Jing at Enhance Medical Hammersmith today for taking such great care of me today. I couldn’t have felt more comfortable from start to finish she was just amazing and I highly recommend her and will defo be giving her name to my daughter who is also looking for surgery sometime next year!!! Thank you Shan Shan you are just awesome 🙌 xxx

Dr. Muna Noori

Obstetrician & Gynaecologist

Muna has delivered two of my children and I feel so privileged to have received her care. My first birth was a very negative experience but then I found Muna for number 2 and 3 and I have had the most wonderful births. Muna is so calm, understanding and hugely knowledgeable, she has everything under control and very much puts the patient first. I could not recommend her highly enough.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Exceptionally welcoming staff and beautiful facilities. Dr Oliver Denton is so kind, caring and supportive. To be spoken to as if you do matter and that you’re not wasting anyone’s time really does mean so much. He explained everything to me in a calm and thorough manner and I truly felt so listened to and at ease. Such a refreshing experience and I feel so very thankful

Dr Julius Cairn

I attended for my 6 monthly check and as always Dr Cairn was welcoming, took time to check how I was, was very approachable and thorough. Looked at previous x rays and shared with us results etc. explained when my next visit would be and booked an x ray there and then. He made me feel relaxed and supported.

Mr Ram Moorthy

ENT Surgeon

I returned to see Mr Moorthy because of his excellent patient care. He discusses my symptoms and concerns in great detail and thoroughly assesses my health before making his recommendations. If I need to see a professional about my ears/throat/nose I would request another appointment with Mr Moorthy.