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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Professor Keyoumars Ashkan MBE

Neurosurgeon

From the moment I was diagnosed with a Meningioma to before I met my neurosurgeon, I was led through a feeling of uncertainty and worried about what the future would be for me. And then I met Professor Ashkan…not only did he provide every detail of the procedure, answered every question with patience with a calm and personable demeanour, but I realised I was meeting a man with an unbelievable blend of brilliance and human gentleness. I was not rushed or overwhelmed with medical terms, but I was given a detailed explanation of what the procedure entailed in a reassuring, kind and confident way. I knew there and then that I only wanted Professor Ashkan to perform my operation, and I totally believed, and now know, that he is the best of the best with the skill and experience of a genius with the hands of a master of his knowledge and expertise. My operation was a success and I cannot thank Professor Ashkan and his exceptional team enough and I feel so very lucky to have had such a remarkable and brilliant surgeon perform my Meningioma excision!

Harpenden Medical

Allergy Medicine, Diagnostics & Testing, + 9 more

I was intrigued by the services offered, as they seemed too good to be true. I'm a mid-life woman, starting to worry more about my overall health and wellbeing but didn't want to burden the NHS with curiosity! I really just wanted to have an MOT, to spot any underlying issues or potential health concerns. I was really impressed with the whole set up - state of the art machines, beautiful and clean building - with the most relatable, down-to-earth and professional team of experts. I felt in safe hands, and I had all the advice, tests and support I needed to give me a 12 month clean bill of health but with some advice on how to improve and maintain my health and wellbeing. Highly recommended!

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

Mr Sayal made sure I understood every step of the healing process and gave practical guidance that helped me avoid setbacks and manage my recovery safely. His follow-up checks were reassuring, and he always took the time to answer my questions with patience and genuine concern. Thanks to his thorough aftercare and compassionate approach, I felt supported every step of the way. I’m extremely grateful for the outstanding post-operative care he provided.

Dr.Online

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Just needed a referral for an overseas routine scan and I achieved what I needed. NHS in their wisdom won't provide scans for those with a strong family history indicator which is fine but utterly absurd not to provide a referral just because a CT machine (superior to most in the UK) is located overseas. These scans can be life savers and it's useful that this provider can fulfil the common sense role that the NHS abdicates responsibility on.

Mr Gidon Ellis

Urologist

I really appreciate Mr. Ellis taking time to explain in details the benefits and risks assocociated with each procedure even for risks that have only a 1% chance of happening. He also in my case explained his efforts to see that even the 1% chance of risks do not happen. I also appreciate his follow up skills after the procedure. I know that medical staff are very busy but that does not deter him from doing detailed follow-ups.

Candover Clinic

Dental Care, Dermatology, + 19 more

Very clean and nice waiting area, the coffee & biscuits are much nicer than the Hampshire Clinic. Reception stall very helpful and efficient. The Polish lady who undertook the ECG was excellent, very helpful and explained what was to be done. With the excellent parking area, coffee & biscuits the whole experience was very pleasant. In addition Dr Bowers was very informative, clear on the results etc. Thank you

Essex Private Doctors

General Practice (GP)

I had a very positive experience visiting the menopause doctor. The only criticism relates to payment policy. I was required to pay the full amount for my next appointment six months in advance, which I felt was a little harsh. I completely understand taking a deposit to secure the appointment - perhaps 50% would be more reasonable - but paying in full so far ahead of time does feel quite steep.

Mr Oisin Keenan

Orthopaedic Surgeon

I have seen Dr Keenan a few times for tests, assessment and treatment of a knee injury. I’ve always found him to be very friendly and welcoming, a delightful person to converse with! He always explains things thoroughly, in an easy to understand way that is not rushed. If I am unfortunate to suffer any further orthopaedic injuries I will certainly return to him.

Dr Yee Mah

Neurologist

Dr Mah was very professional, kind, listened with care and patiently explained the situation, asked clarifying questions to improve his diagnosis and made sure I could ask questions. He was very responsive, extremely knowledgeable and at the same time able to explain the science in simple terms. I was very impressed by his professionalism and skill.

Mr Mujahid El-Deen

Orthopaedic Surgeon

My visit to Nuffield Chesterfield Hospital Clifton Bristol was all very good - after filling in questionnaire form I was seen within 20 minutes around my appointment time and the consultant was very clear and concise about treatment and diagnosis and an operation appointment was booked quickly . Very happy with overall experience

Dr Martyn Carter

Gastroenterologist

Very happy with Dr Carter’s advice and help with addressing my issues. He has been very thorough and explored various options to try and relieve my problems. I am very pleased to have found a medication that has vastly improved my symptoms and my quality of life.

Mr Javier Moraleda

ENT Surgeon

Dr Moraleda is a true professional, he has excellent experience and skills coupled with a very thorough and caring manner that really helps you understand the condition and the treatment plans and why they are applicable.

Excellent experience. Mr McFaul had carried a family member’s gallbladder surgery previously, so I already knew I could trust him with my surgery. All went well and was a very positive experience overall.