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One Ashford Hospital

Audiology, Cardiology, + 22 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

Mr Ben Sherwood

Urologist

My husband had an exceptional experience with the urology department. From the moment we arrived, the staff made him feel comfortable, respected, and well-informed. The nurses and support team were kind, attentive, and always willing to help, even with the smallest concerns. Mr Ben Sherwood was incredibly knowledgeable and explained everything clearly, making sure my husband understood his diagnosis, treatment options, and next steps. His professionalism and confidence truly put us at ease. Throughout the entire process, I felt my husband was in the best possible hands. The department is well-organised, the facilities are spotless, and appointments ran smoothly and on time. We always felt supported and listened to. I highly recommend this urology team — their expertise, compassion, and dedication to patient care has been exceptional. They turned what could have been a stressful experience into something reassuring and positive. Special thanks to Mr Ben Sherwood and Elaine for their exceptional care, patience, and dedication — your kindness made a real difference and is deeply appreciated.

TCM Healthcare Fertility Clinic

Diagnostics & Testing, Fertility Medicine, + 1 more

We decided to visit them after reading their positive reviews and wanted to give it a try. After reviewing my test results, they recommended a three-month course of treatment. The instructions and cooking process were clear and easy to follow. After completing the three months of treatment, I went for another test and was delighted to learn that my FSH levels had gone down, which felt unbelievable and made us extremely happy. That said, I would have liked to learn more about my TCM diagnosis and what it meant, as this was not really explained to me. This was a bit disappointing, as I was genuinely interested—especially considering the cost of the consultations. Communication and transparency could have been better in this regard. However, Professor Au did call us to reassure us whenever he felt it was needed, which we appreciated. I would recommend them to anyone who is struggling with fertility and looking for support.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Dr Lucy Mather

General Practitioner

After struggling to access menopause support and feeling repeatedly dismissed by my GP, my appointment with Dr Mather was genuinely exceptional. She combined outstanding clinical knowledge with real empathy, and I felt truly heard and listened to throughout. The consultation was unhurried and extremely thorough. Dr Mather provided clear, insightful explanations, particularly around the role and prescribing of testosterone, and helped me understand aspects of menopause I hadn’t previously realised were relevant. I also greatly valued her holistic approach, including practical non-pharmacological strategies to support my health as I mature. Professional, compassionate, and empowering care. I would highly recommend Dr Mather.

Mr Jonathan Miles

Orthopaedic Surgeon

Mr.Miles performed partial knee replacements on both of my knees. Both procedures were faultless, and the persistent and severe pain that I had in each knee (apart from the expected post-operative swelling) disappeared straight away. I had been in so much pain prior to each surgery, and painkillers only took a slight edge off of the pain. I was unable to walk any distance, sleep properly and it was affecting my work. But Mr.Miles’ interventions literally gave me my life back. One of the partial replacements is 12 years old and the other is 10 years old - but I’m still pain free. Thank you Mr.Miles.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Mr Allon Barsam

Ophthalmologist

I had Smartsight surgery with Allon Barsam about 2 months ago. The whole process from initial consultation, to surgery, to follow up appointments has been fantastic, and I would highly recommend OCL to anyone considering vision correction. You really get that premium, personalised feel here. Everyone I interacted with was kind, helpful and reassuring. I'm delighted with my new vision and the days of having to think about contacts and glasses feel like a distant memory. A heartfelt thank you to the whole OCL Vision team!

Dr Mark Austin

Gastroenterologist

I recently had an appointment with Dr Austin and I wanted to share my positive experience. From the moment I arrived he took the time to listen to my concerns and answered all my questions in a clear, friendly and informative manner. The consultation was thorough, and I appreciated the way Dr Austin explained my health situation and the steps moving forward. I felt well-cared for and valued as a patient. Overall, it was a pleasant visit, and I left feeling confident about my health plan. I highly recommend him.

The York Dental Suite by Mafalda Queiroz

Dentistry

We have been attending Mafalda’s clinic for years now and always receive the best care! Her team are excellent (special mention for Jemma and Chloe). I would highly recommend them to any families - they are amazing with kids, so reassuring and make the whole experience fun. My son is having aligner treatment at the moment and always looks forward to visiting the clinic. Mafalda is so passionate about what she does and we feel we are in the best hands.

Dr Michelle Mackintosh

Obstetrician & Gynaecologist

I had an ovarian cyst and ovary removed via keyhole surgery by Dr Mackintosh and can highly recommend her. She listened, we agreed the treatment plan together and I felt involved in all decisions throughout. She explained everything very well. The operation went well and she did an excellent job ensuring minimal trapped air afterwards and the scars have healed really nicely. Would not hesitate to visit her again - but obviously hope I don’t have to!

GenesisCare Surrey

Oncology

All of the staff are so friendly, this whole experience has been made so much more positive because of them. The facilities are wonderful, it feels more like a hotel lounge than a waiting area. The refreshments and activities are thoughtful for not just the patients but also to those who may be attending with them. I feel incredibly supported by the whole team here, from a welcome every time at reception to treatment the experience is top.

Mr Manoj Sood

Orthopaedic Surgeon

Mr Sood communication style is clear, uncluttered and direct. Our consultation followed a similar pattern . He ensured I was comfortable with what he had done, understood the likely consequences going forward and in the unlikely event of a issue with the replacement support was available. I left my final consultation with Mr Sood in the knowledge I had been expertly looked after by one of the best in his field. . Class Act.

Mr Chatenya Chauhan

Orthopaedic Surgeon

From the initial consultation to assess the need for surgery, through the carpal tunnel release procedure, removal of stitches, and the follow-up appointment with the consultant, the entire experience was informative, supportive, and reassuring. During the surgery itself, I felt calm, relaxed, and very safe. It was the best experience I have ever had, and I would highly recommend both this consultant and this hospital.

Harley Street Hearing

Audiology, Ear Care

This was the first annual review of my hearing aids. It was extremely positive: apart from the hearing test and checking of my aids, many aspects of their use clarified as can only come to light through experience of wearing them. Conducted with care and commitment to helping me make the best use of the aids and I feel confident and positive about the way forward.