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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr. Dipesh Mistry

Psychiatrist

Dr Mistry is a fantastic psychiatrist who has really gone above and beyond with me. Having had plenty of negative experiences with other clinicians in the past, Dr Mistry stands out as a doctor who is not only kind and compassionate, but also extremely knowledgeable and experienced. Dr Mistry has supported me through extreme grief, depressive episodes, and extremely heightened anxiety. He has a holistic approach that focuses on medication as part of a wider picture of other therapeutic interventions, and he always takes the time to explain his suggestions in detail, without instilling a feeling of any medical hierarchy. The only area Dr Mistry is less specialised in is neurodivergent conditions such as ADHD, so it would be fantastic for him to gain further training in this as neurodivergent condition can be closely linked to mental health challenges. Bar this, I would not hesitate at all in recommending Dr Mistry to others. He has been an immense help to me, and I am very grateful for his kindness and expertise.

North Wales Eye Specialist Centre

Ophthalmology

I have have had previous eye surgery at NW Eye specialist Centre under the care of Dr Bhargava, and was entirely satisfied with the care received and outcome of my operation. On this occasion, I received a very prompt appointment which I was grateful for. The environment in Bangor was spotlessly clean and the receptionist and nurse were very friendly and professional. My consultation was thorough and Dr Bhargava gave explained to me with care and attention the nature of my symptoms and I was given a treatment plan to follow and a follow up appointment to check progress in six weeks. All of this was verified by a consultation letter that was also sent to my GP on the same day. I am very grateful to receive this high standard of care and attention from all of the team involved.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Mr James Raymond Oliphant

General Surgeon

Very professional, clear and concise explanations/guidance/pre diagnosis and listened to my concerns patiently. Gave me confidence re a long standing health issue lasting 20 years and gave hope re a final resolution to end my pain. The 1st and only doctor in the last 20 years to think outside of the box with a more detailed & in depth analysis of a condition no other doctor has ever mentioned in 20 years of non stop GP, NHS24, AE, out of hours care, dermatologists and surgeons. Mr Oliphant has given me a possible final resolution. Thank you F.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Mr Jagwant Singh

Orthopaedic Surgeon

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Mr Enyi Ofo

ENT Surgeon

Mr Ofo performed my parathyroidectomy with great skill and care, he is highly professional and experienced. His manner is very re-assuring and he has a kind and friendly personality. Mr Ofo provided a clear and patient explanation of my procedure at the initial consultation, he inspires confidence; my subsequent recovery has been smooth. My experience throughout was excellent, and Mr Ofo is supported by a very good team who clearly hold him in high regard. I would highly recommend Mr Ofo.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Practice Plus Group Hospital, Birmingham

General (Internal) Medicine, General Practice (GP), + 5 more

I recently attended this hospital and had such a positive experience. Every single member of staff I interacted with was incredibly kind, professional, and reassuring. They really took the time to listen and made me feel comfortable and cared for throughout. The hospital itself was spotless and very well maintained, which made a big difference and helped me feel at ease. Thank you to all the staff for your hard work and compassion — it truly shows.

Mr Gavin Macpherson

Orthopaedic Surgeon

I was very anxious about my operation. The consultant and the anaesthetist both provided me with all the information, and knowledge I required. They also give me the confidence to continue with the operation. All the other staff Drs, nursing. OT, and as well as the Csw’s catering staff and domestic, could not have been more professional and supportive. The care was second to none. Thank you.. it was very much appreciated.

Dr Kajal Patel

Dentist

I went to Dr. Glow because a friend told me about her, and when I saw the results, I was amazed. Today I had my treatment, and Dr. Glow not only knows exactly what she’s doing, but also makes you feel comfortable, explaining everything step by step — and the results are immediate! I’m definitely coming back 100%, I absolutely loved her and the whole experience. A great professional!thank you so much🙌🙏

Eden New Life

Psychology

I'm quite new to this service but it has been very good so far. Very easy to sign up and start and all the staff have been lovely.i thought it was too late for me but they have a lot of customers over 50! and I didn't seem to bother them at all which was lovely. Really hope the care continues the same way with my regular check ins with the doctor

Mr James Nicholl

Orthopaedic Surgeon

I was 10 minutes early for my appointment but Mr Nicholl welcomed me in immediately. He was friendly and explained my condition and treatment options clearly. I felt completely at ease and confident my treatment was in the best hands. Post-treatment my symptoms are responding very well and exactly as Mr Nicholl predicted.

Kingsend Dental: Ruislip

Dentistry

Mr Dhanda is always very personable and kind. I was very happy with some cosmetic work he did on my front teeth and will be back for more in the coming months. Totally recommend this practice. If I had to change anything it would be better parking, but a minor issue.

Devonshire Diagnostic Centre

Urology, Cardiology, + 6 more

The centre is well located a short walk from Great Portland Street and Regents Park stations, on arrival I was greeted by a friendly receptionist and shown to comfortable waiting room with great facilities. I was then seen promptly, ahead of my appointment time.