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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Dr Chris Sawh

Cardiologist

I am mainly reviewing my experience of an angiogram + PCI on October 5th 2025, at Norwich & Norfolk hospital (also consultations elsewhere). The whole team provides a supportive and positive environment before and after the operation. Dr Sawh came and outlined the plan for the procedure. He always shows a calm confidence, a sense of being ready and focused, and the drive to do his best work and achieve the best result for you. There is a special team atmosphere in the operating theatre, supportive, engaged, learning, caring for you, and themselves also enjoying each other's company and work too. Dr Sawh clearly has a great relationship with them. The nurses pre and post-procedure are a lovely group too, creating a safe, caring and smiley environment which helps lower stress. In consultations at Ella May Barnes or elsewhere, Dr Sawh is always happy to answer detailed questions, even if when he asks me 'any more questions?', despite preparation, I often say no and then remember the thing I forgot to ask the moment I leave the room. If it's not too personal, I think Dr Sawh's photograph on the Spire website and elsewhere, captures his seriousness and professionalism about the work and his extremely high standards (you are in the best and safest hands), but I've always thought it doesn't quite capture his caring nature, his deep enjoyment at having a positive impact on others or the smile when he greets you and says farewell. I'm extremely grateful for his excellent care and brilliant work.

Ms Vardhini Vijay

General Surgeon

I recently underwent corrective surgery for an umbilical hernia under the care of Ms Vijay Vardhini, and I could not be more impressed or grateful for the experience and outcome. From the very first consultation, Ms Vardhini demonstrated a level of professionalism, clarity, and reassurance that immediately put me at ease. She explained the procedure in a way that was both informative and easy to understand, answered all of my questions patiently, and ensured I felt fully prepared and confident ahead of the operation. The surgery itself was carried out with exceptional precision and care. My recovery has been smooth, the results are excellent, and the level of discomfort was far lower than I ever expected , a true testament to her skill and expertise. Beyond the surgical excellence, what stood out most was her compassionate approach. At every stage from assessment through to aftercare, Ms Vardhini made me feel at ease and comfortable as I was very nervous about having the operation. I would highly recommend Ms Vardhini to anyone seeking hernia repair or surgical care. She is an outstanding surgeon who combines technical excellence with warmth, empathy, and professionalism, a rare and reassuring combination. I am incredibly grateful for the positive experience and the care I received. Thank you, Ms Vardhini.

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was seen by Dr Heggy and a lovely staff nurse Charlotte. Dr Heggy was fantastic he actually listened to me. He listened to exactly how I was and had been feeling. I'd been told by another Dr that there was nothing that could be done so I had to see someone for pain management. I'm in pain everyday and just wanted a resolution or at least pin point what could be wrong. Dr Heggy really made me feel heard and suggested other things before we gave up and just give me medication for my pain. Nurse Charlotte was fantastic. While Dr Heggy was looking things up and trying to find other options Charlotte spoke to me like an actual human. So thank you to Dr Heggy and nurse Charlotte for your time and patience with me. It's very much appreciated

Dr Philip Woodland

Gastroenterologist

After almost a year of tests under another organisation, Dr Woodland was almost instantly able to pinpoint what my problem was and create a plan of action for my treatment going ahead. He also told me I was unlikely to need the tests that I was booked in for elsewhere, which would have saved me a lot of money had I been paying for them privately. Although I am still on the road to complete health, Dr Woodland was very good at putting things into perspective for me, which has given me hope! He has helped my physical condition, which has in turn had a hugely positive effect on my mental health. Thank you again! I will be straight back to you if I need your help again.

Dr. Krista Farrell

Neurologist

Dr. Krista Farrell, exemplifies the highest standards of clinical excellence. Her demeanour was consistently warm, respectful, and empathetic. She listened attentively to our concerns regarding our son and promptly arranged all requisite scans, tests, and evaluations. During the subsequent consultation, Dr. Farrell delivered a clear, thorough, and meticulously articulated explanation of the findings, addressing each of our questions with precision and care. We remain profoundly grateful for the exceptional calibre of care she has provided to our son. It is deeply reassuring to know that he is under the expert guidance of such an exemplary and distinguished clinician.

Dr. Dalvir Singh Bajwa

Dermatologist

Dr Bajwa put me at ease the moment I went into the theatre for the removal of a BCC. I asked for him to confirm surgery was still needed after having had a biopsy previously and he said he could still see it but would check with Dr Brass to ensure a 100% which it was he showed me what would happen reassuring me constantly and give me the opportunity to ask questions he also had a manner that didn't make you feel just another day in surgery and that he was the doctor and you just the patient and this is what I am doing . I would think he would adapt his bed side manner to each and every individual patient making you feel relaxed about the procedure

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I arrived in advance of my outpatient appointment and was greeted by a friendly member of reception staff. My Consultant came to meet me at the exact time of my appointment and kindly brought me to the X-ray department, enquiring as to how I had been since the surgery. He again came to bring me to the consultation room where I was treated warmly, professionally and shown the X-ray. The examination was gentle, the good progress made discussed and the next stage of the treatment plan was explained. Advice was given on my rehabilitation and when I would be seen again.

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been visiting the clinic for many years for injectables (Botox, Profhilo, Mesotherapy) and other skin care treatments (HIFU, Microneedling) and cannot speak highly enough of Dr. Kubicka and the rest of the team. They are utmost professionals and a very welcoming. I am given a personalised plan to ensure I have the best treatments for my skin and age. Appointments are never rushed, which I love. If I have any questions, relating to a treatment I haven't yet had, they always have the time to discuss. Highly recommend and will continue to return.

Mr Austin McCormick

Ophthalmologist

Excellent service from the moment I met Mr McCormick I had every confidence that the procedure I required would be carried out with utmost care and professionalism I was a little anxious and he put me at ease with a clear explanation of what to expect from the procedure the role of the anaesthetist nursing team and recovery time I have for many years considered a blepharoplasty and couldn’t be more delighted with the results I would have no hesitation recommending Mr McCormick to my friends and family if they required any similar treatments

Spire Harpenden Hospital

I was an NHS patient struggling with gallstones and experiencing frequent attacks. After doing some research, I was able to book an appointment at Spire Hospital Harpenden, where I first met Mr. Jambulingam in August this year. Just two months after that initial consultation, I had my gallbladder removed. I want to express my deepest thanks to Mr. Jambulingam and the entire team at Spire Hospital Harpenden. From beginning to end, the care and experience were exceptional, and I am truly grateful for everything they have done for me.

Ms Eleni Mavrides

Obstetrician & Gynaecologist

Having had my son born at Portland hospital, the experience had been amazing, I was well look after by Eleni Mavrides our consultant! Our son was a miracle baby after a failed IVF and being an older mother, Eleni has been the most amazing, Kind and the most efficient consultant l have ever met! Her warmth and kindness has been exceptional. My surgery went very smoothly and she performed the surgery with excellent care and fantastic professionalism! You would be very lucky to have her!! She is a five star human being!

Dr. Devinder Bansi

Gastroenterologist

I was originally scheduled for a physical appointment but switched to a telephone consultation this morning, and the adjustment was handled promptly. Without revealing too much, during the call, we reviewed my recent blood results, current dosage, and how my body is responding to treatment. The discussion was clear, reassuring, and overall positive. Having been under his care for just over a year, I can confidently say he provides excellent attention and care. I couldn’t recommend him more highly.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

I had a great experience at this practice. The hospital was exceptionally clean, well-structured, and very well organized. There was hardly any waiting time, and I was called in for my appointment surprisingly quickly. The facilities were also outstanding. Both the hospital itself and the X-ray department were equipped with modern, high-quality technology, which made the whole process smooth and efficient. Overall, it was an impressive and reassuring experience.

The McIndoe Centre

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 3 more

I'm not sure what I was expecting, but welcomed the opportunity to talk to the doctor during the visit. The written report, following the verbal followup was not of much use to me as it was written in medical ' code'. Had I had the written table of results to hand before the verbal feedback phone call, it would have permitted me to ask what areas denoted as being H /L were about and how I might make changes if any were possible.