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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Quen Tang

Orthopaedic Surgeon

My experience with Quen was exemplary - at the time of first meeting him, my humerus had been fractured for 2-weeks & I was in pain, so he very speedily made himself available for a call to discuss the procedure, and once this had been done, booked me in for surgery the following week. On the morning of the procedure, he once again came to see me to discuss the procedure and let me ask any questions I had, which really reassured me. He then came to see me the morning post the op too, to discuss next steps. Ever since the operation, my arm has steadily been on the mend and this is no doubt down to the great care that Quen & the team have showed throughout. I've also seen Quen for two follow-up X-Rays where he has discussed the progress with me, and with this, I've been able to become more competent & confident in carrying out my day-to-day. I couldn't recommend Quen enough - not only has he been brilliant throughout but he's also a thoroughly lovely man.

VISIO Health

Ophthalmology

WOW amazing! I have worn glasses since I was 16 (53 years), initially to see the blackboard! Recently my eyesight deteriorated due to cataracts and I was referred to Visio. I was very nervous about having the operation but in retrospect should not have worried, it really was not stressful. I had Trifocal Lenses fitted by Ms Ranjit Sandhu and would describe the result as amazing and transformational. I was hoping for my eyesight to return to my pre cataract vision, it did far more than this as I now have excellent unaided vision for distance as well as for near. I now have better vision than I have ever had before, and don’t need glasses anymore! I was advised before the operation that a side effect may be an increase in Halo & Glare when driving at night, however, I have not experienced this and am very comfortable with my night driving vision. In summary my vision has been transformed thanks to Visio and I would highly recommend them.

Professor Mark William Little

Radiologist

My father underwent a prostate arterial embolisation (PAE) under the care of Professor Mark Little. Naturally, we were apprehensive at first, but the entire process was handled with professionalism, clarity, and reassurance. Professor Little explained the procedure and the expected outcomes very clearly, and his advice throughout was measured and confident. The results have been excellent and exactly as described. Since the procedure, my father has experienced a significant reduction in nightly trips to the toilet, and his ability to empty his bladder has improved markedly. This has made a noticeable difference to his day-to-day comfort and overall quality of life. Overall, we are extremely pleased with the outcome and grateful for Professor Little’s expertise and care. Highly recommended.

Mr Shibu Krishnan

Orthopaedic Surgeon

I had a knee replacement, all I had to do was follow the instructions of the medical staff, who were all very professional, clear but above all kind. Mr Krishnan (the surgeon) did a wonderful job, this is a painful procedure but the nurses made sure relief was only a bell push away. I was given exercises to do that were gradually increased as the days went on. Once home I followed all the instructions and exercises given and regained full mobility by the end of six weeks. The hospital staff worked as a team and were very supportive, kind and positive. I can’t praise my surgeon enough and all the wonderful staff. Because of their treatment I made a textbook recovery in the shortest time possible.

Professor Bruce Kidd

Rheumatologist

I have seen Professor Bruce Kidd a few times and I am currently under his observation. I feel very lucky to be recommended and referred to see him. People who are, sadly, suffering from the rheumatic pain/condition will agree the feeling of waking up without pain is a true blessing and this is what can be achieved with the help of Professor Kidd's High Professionalism, Attention and Care. Professor Kidd demonstrates open-mindedness to different treatments, combining various therapies to provide comprehensive care and it works! I am Grateful and Thankful for Professor's skill and the care I am receiving during my treatment.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I recently visited Dr Kathryn at The Real You Clinic for some botox. She took the time to listen to everything I said, and gave very good advice, and I am very happy with the results. Most of my lines have disappeared, ond even the couple of deep forehead lines I had, now appear so much softer. She has achieved this, while still maintaining a natural look., which was exactly what I wanted. The clinic is in a lovely setting and always feels very clean and welcoming. I would 100% recommend Dr Katnryn to anyone looking to get botox.

Mr Omer Alanie

Orthopaedic Surgeon

I went to see Mr Alanie needing a Total Knee Replacement. From the initial Out Patient appointment, through pre, peri, and post op, to the discharge out patient appointment, Mr Alanie was professional, polite, knowledgeable, easy to talk to, able to answer questions at an appropriate, understandable level, and always with a smile that puts you at ease. He shows in his approach that he enjoys looking after his patients and helping them. If ever I need a specialist knee surgeon in the future, I would definitely ask to see him again.

Dr. Hariharan Kuhan

General (Internal) Medicine

Dr Hari is a special guy. It took me a long time to find someone that could check my thinking on repurposed anti cancer meds and guide us professionally and expertly on top of our NHS chemo. We were used to a NHS oncologist sticking to the rules, no options ever provided and just a doom loop of bad news. Dr Hari has a warm manner, positive personality, super smart and we liked him immediately. He has guided us through an area we are new to and is always so helpful with our queries and issues. An absolute top guy and Doctor.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 37 more

We paid £240 to the consultant and gained no extra knowledge or benefit. She basically couldn’t help because she said I needed fertility and not recurrent miscarriage. She said there was a fertility consultant there I should have booked with. Then why not offer to not charge me and book me with right person? Isn’t that what healthcare should be about rather than about taking my money? There is no triage service in place to make sure I got the right appointment. I feel robbed at a time where I am vulnerable.

Mr Andraay Leung

Orthopaedic Surgeon

Mr Leung was exceptional. He was very patient, listened carefully, and made sure I felt heard throughout the consultation. He is clearly extremely knowledgeable and thorough, and he took the time to explain things in a way that was reassuring and easy to understand. I left the appointment feeling genuinely positive and confident that I was in very good hands. I’m very grateful to have seen him and wouldn’t hesitate to recommend him.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The procedure was so quick from the start to finish. Very pleasant staff. The good thing is I wasn't waiting too long so I was straight in & out within an hour & a half. Dr. O'Donnell is very efficient & brilliant at what he does. He is a very nice person very down to earth. Highly recommend him if you're thinking about going to get any type of bein treatment at all. Nothing was awkward at all & I was made to feel very comfortable.

Professor Xavier Griffin

Orthopaedic Surgeon

Professor Griffin pointed out potential problems with my hip replacement on my last visit and recommended a spect scan. The scan revealed that there was no loosening of my replacement hip and we agreed that no intervention is necessary, at least for the time being. Everything was well explained and my questions were answered in a way I could understand. A perfect experience for me as a patient.

Nuffield Health Highgate Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Cardiology, + 14 more

Two months ago, the doctor performed an open inguinal hernia repair on me. Today, the doctor checked that everything was alright. I had a very good experience with the entire hospital team, especially with the doctor. I had no pain after the operation and my scar is very small. A very professional medical team.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

Dr Mathew was very professional in his handling of patient. He made the health MOT reasonably comprehensive and simplified, and adds a personal touch to patient experience, by arranging face-to-face meeting to review and discuss the test results. I highly recommend his services

The iGP - Private Doctors - Cardiff Gate

Acupuncture, Allergy Medicine, + 18 more

The doctor knows my history as I've been before. He is very thorough in his questioning. The use of an ultra sound machine was very useful. His advice has been considered and correct so far. His manners was caring and he listened carefully to my history