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HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

I want to express my deepest gratitude for the exceptional care Mr Hisham Hamed provided over the past ten years. From the very first appointment, he brought not only expertise and professionalism, but also genuine compassion—something that has made all the difference throughout my journey. His calm, confident approach has always reassured me during moments of uncertainty, and willingness to listen, explain, and guide with such patience has helped me feel truly supported. It’s rare to find a surgeon who combines extraordinary technical skill with such kindness and humanity, and I feel incredibly fortunate to be under Mr Hamed’s care. He’s simply the best! I’m grateful for his dedication, meticulous attention to detail, and the trust he’s built with me over the years. He has had had a profound impact on both my health and my peace of mind, and I am sincerely grateful for everything he’s done. Mr Hisham Hamed is an exceptional surgeon and an exceptional person, and I cannot thank him enough for the care he continue to provide.

Dr. Robert Gordon

Psychiatrist

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

AEGA Health

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 2 more

⭐️⭐️⭐️⭐️⭐️ Absolutely wonderful experience! I had a microneedling treatment at this clinic and I couldn’t be happier with the entire experience. From the very beginning I felt truly well looked after and completely at ease. The atmosphere was so warm, calm and welcoming — I felt comfortable, cozy, and deeply relaxed throughout the whole treatment. Selina was absolutely fantastic — kind, professional, gentle, and very attentive to my comfort. She explained everything clearly and made sure I felt safe and relaxed at every step. Thanks to her, the treatment was not only effective but also a genuinely pleasant and soothing experience. I am extremely happy with the results and I will definitely be coming back. I highly recommend this place and especially Selina to anyone looking for professional care and outstanding service. Thank you so much! 💛 Monika

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

An excellent experience over all ; - Making an appointment to see Mr. Kevin Oneill was handled both professionally and warmly by Ruby Bhangu . - The receptionist ( sorry can not remember her name )at the welcome desk On Monday 8th 5.oo pm , was again friendly and professional - My appointment with Mr. ONeill was brilliant , clear discussion's and clear explanations for him which made me feel confident and in good hands , his demeanour was excellent and he talked with me in a way that I fully understood. - After my appointment MR. ONeill personally handed me over to the young lady who brought me to his office and she kindly directed me to one of the assistants who booked my MRI and Xray . Both of these team were again very professional but also made me feel they truly cared . Over all I feel extremely thankful to have such support .

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

I feel the signs to tell you where to go could be clearer my mobility is not good had quite a long walk to get inside the building. My ultrasound scan was carried out with such speed I felt it was rushed, I had to ask for white paper roll to protect my clothes from being wet from the gel ,while the scan was being carried out the nurse sat behind the consultant on his chair ! I feel she should have been at the bottom of the couch standing at my feet reassuring me & asking if I was comfortable.kingsbridge give “an excellent 1st class experience re procedures” I’m afraid in my appointment this was not the case , over the years i have had many experiences with ultrasound and this was the worst , i could not have been on the couch anymore than 4 or 5 minutes very disappointing.

Mr John Ferris

Ophthalmologist

From my first consultation and throughout the process, everything was explained clearly to me. Mr Ferris' website gave so much invaluable information as to how the whole proceedure would take place, and what to expect. I had cataracts removed and lens replacement on both eyes on the same day, all the staff were very friendly and kind, and Mr Ferris was very reassuring. The whole procedure was over within half an hour and I felt no discomfort at all. Removing the eye shield the next day, I was completely amazed at how vibrant colours were and my ability to see clearly, I was able to read without glasses for the first time in years! Five weeks on I am delighted with the results and would have no hesitation in recommending Mr Ferris, and the procedure is nothing to worry about!

OCL Vision Elstree

Cosmetic (Aesthetic) Medicine, Ophthalmology

I am so happy with my experience, as you know I was very concerned as my mother had a bad experience, but I received the most absolute best experience with you, Masara, From the moment I walked in, the staff were super friendly and made me feel at ease. You are an amazing eye surgeon – incredible skills, you explained everything clearly, and made me feel super comfortable throughout the whole process. Your attention to detail and care is second to none. The facilities at OCL Vision are also top quality, and the whole team made sure I was looked after. I couldn't recommend Dr. Masara Laginaf and OCL Vision more! 😊 Thank you so much for your care!

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

The receptionist and the nurse were lovely. However, the consultant made me feel like I wasn’t heard at all, I didn’t really get to talk about anything I wanted to talk about because every time I tried to I was cut off and told I would have to speak to someone else about that but I was confused as I was speaking about the issue I was there for. I also felt like I was penalised for my gp making a mistake and did feel very uncomfortable by the end of the consultation. Which made me quite sad as this is an issue I’ve been dealing with for a couple of years and I feel like I’m still getting no where with it.

Mr David Gordon

Orthopaedic Surgeon

I had bunion surgery with Mr. David Gordon in late June. It was all straightforward, exactly how Mr. Gordon explained it in his online meeting. He did additional surgery on two of my small toes, which has also greatly improved my mobility. My recovery has been swift with almost no pain or swelling. I'm really pleased with my 'new toes'. The only slight niggle I have is with the coordation with the London Clinic. I paid for a package but got chased by their accounts department. Generally I think there needs to be an easy system that makes follow ups more stream lined.

Cathedral Eye Clinic

Ophthalmology, Optometry

As per usual every part of my visit is very professional and all the communication is prompt and informative, it is good to receive a copy of the progress. My last visit was on Saturday 6th December and it was a review of the laser treatment on my left eye - I was delighted when the review confirmed that the pressure on my eye had fallen to normal - this was a 50% reduction. I only had to put one eye drop at night. This was very professional and I have a six monthly review in my diary for 2026. I would have no problems at all in recommending Cathedral Eye Clinic.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

The New Vic --- now known as the 'BUPA New Victoria' --- is a smallish but excellent private hospital situated just off the A3 between Wimbledon and Kingston. It has recently been enlarged and its large Reception is now most welcoming. So far as I know, the rooms are all of the ground floor and overlook well-maintained gardens. Surgical procedures that my family and I have had at the New Vic over the last thirty years have all been trouble-free and successful.

Mr Andrew Fitzgerald

Orthopaedic Surgeon

Mr Fitzgerald is an excellent orthopaedic specialist. I have consulted him a number of times over the years, most recently with an elbow injury. Mr Fitzgerald has a friendly and caring approach, backed by many years experience. I have also found him very responsive, his explanations clear and his suggested approach always geared to my best recovery. I would not hesitate to consult him again should I need the services of an orthopaedic specialist.

Miss Lucia Pelosini

Ophthalmologist

Excellent! I am disabled and was very wary of eye surgery and the consequences if it went wrong. Miss Pelosini’s calm and professional demeanour put me at ease and gave me confidence; the outpatient appointments both before and after each eye operation were reassuring, comprehensive and easy to understand. I could not be more satisfied.

Miss Tilottama Nandy

Obstetrician & Gynaecologist

I was able to see Dr Nandy right away. She asked the right questions and listened attentively to my symptoms. She was professional and kind. She was proactive in referring me getting me in to other specialists and to take bloods right away. The office and facilities were extremely clean and nice.

Associate Professor Anand Kelkar

Urologist

Dr Kelkar was very clear and forthcoming with the clarity and context I was looking for. Overall demeanour was confident and unambiguous, clearly articulate the details with the support of his colleagues in the room. I left the room feeling confident in Dr Kelkar and the process going forward.

Mr Timothy Leontsinis

ENT Surgeon

Mr Leontsinis is without a doubt a clear expert in his field, his clarity of communication and assured progression of treatment is excellent. Also, his friendly demeanour and support was so much appreciated, backed with considerable expertise in handling my situation sensitively.