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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Arrived early Saturday morning for a small knee operation. Taken to my room by a lovely friendly porter. Was invited immediately by catering to make a choice of food from an excellent menu. Then seen by nurses, anaesthetist, surgeon, who all explained exactly what was going to happen, in a relaxing manner, giving me complete confidence in their care. I was soon taken to theatre by the lovely chatty nurse & porter, that had been with me from my arrival. They obviously had a happy working relationship, including me in their chat to make me feel more relaxed. The anaesthetist was lovely, chatting about Christmas whilst calmly letting me drift into sleep. I woke up feeling well & refreshed, taken back to my room for a cuppa & delicious sandwich. The nurses continued their careful monitoring of me & I was soon seen by the physiotherapist who explained about the importance of my post-exercise sheet & use of crutches. Then a visit by Mr Slack, my amazing surgeon that had previously done my hip replacement, who explained what he’d done, that all had gone well, discharging me to go home & it’s only early afternoon. My painkillers arrive, my home instruction booklet is completed, I can go home. What fantastic care from all the staff & medical team, many thanks to you all.

Miss Anca Breahna

Plastic Surgeon

The Care I received from Miss Breahna and her team was beyond excellent from start to finish. From the moment I made contact to my now recovery. Communication from the team has been outstanding. Miss Breahna and her team were very welcoming when I met them at my consultation, I had lots of questions which miss Breahna answered in great detail and helped me to understand the process.I was asked what look I was hoping to achieve, I was listened to and miss Breahna gave her advice and opinion. When measurements were taken I felt relaxed and at ease. On the day of my surgery I was taken great care of by the team, miss Breahna came to see me and took some final measurements. My recovery has been fantastic, having regular appointments with miss Breahna and her team, any queries I email over they answer very quickly. My surgery was 4 months ago and I am extremely happy with the results it's the natural look I was wanting. Miss Breahna is a perfectionist and amazing at what she does. Super happy! Thank you.

Miss Dana Touqmatchi

Obstetrician & Gynaecologist

Dana is truly amazing!! She looked after my wife throughout her pregnancy and delivered our second baby by elective Caesarean, and we honestly couldn’t have wished for anyone better. She is one of the kindest and most responsive doctors we’ve ever met. She was always there when we needed her, always reassuring, and she guided us through every stage with such calm confidence... especially when our baby’s growth slowed towards the end. She’s not only an incredible surgeon with flawless communication skills, but she’s also incredibly warm and genuinely caring. She didn’t just support my wife, she supported me too. Not all obstetricians take the time to involve partners or make them feel at ease, so it meant a great deal that she looked after both of us with such thoughtfulness. We’re so grateful to her for making a potentially stressful time feel so safe and positive. We can’t recommend her highly enough and genuinely can’t wait for her to deliver our next baby!

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

It was such a brilliant experience. I had treatment for my frozen shoulder and the staff from the receptionists to the consultant to the assistant to the nurses were absolutely brilliant. As a business owner, I strive for this type of customer service and your staff are the best representatives of perfection in their offering. I would like to especially thank the cosultant who carried out the treatment and his assistant (I fainted a few times so forgot their names) who were exceptional. Thank you very much for a challenging evening into such a pleasure.

Mr Sam Singh

Orthopaedic Surgeon

I saw Dr Sam Singh for a Brostrom ligament reconstruction after injuring my ankle playing netball in July. From start to finish, Dr Singh was extremely professional and had a great bedside manner, which really put me at ease throughout the process. Booking appointments was very straightforward, and the surgery at London Bridge Hospital was quick and efficient. My recovery has been smooth post-op, and the scar is barely noticeable. I’m very grateful for Dr Singh’s help and highly recommend him to anyone needing ankle surgery or specialist care.

Dr Deven Vani

Gastroenterologist, General (Internal) Medicine

Firstly what a lovely man dr vani is , so positive and caring . When I came to see dr vani I couldn’t have been in a lower point and was desperate for help. He urgently dealt with my situation and gave me hope when I didn’t feel like I had any . He was fantastic and aftercare he gave was totally different to everything I had been told before . It’s been a slow difficult recovery but I have now been discharged . If you have gastrointestinal issues there is nobody better . And as doctor vani said as I left “ if you ever need me I will be here “

Ms Dalia Elfadl

Breast Surgeon

This was a follow up appointment after mastectomy, sentinel lymph node biopsy and TUG flap reconstruction 7 weeks ago. I cannot thank Ms Elfadl enough for her care before and after surgery, as well as her professionalism, empathy and most of all her surgical skills. The results of the orperation are simply impressive and I am very happy with the way my breast looks. Only minor scarring and an esthetically pleasant result. I am very grateful that Ms Elfadl gave me this option of reconstruction.

Mr Srinivas Chintapatla

General Surgeon

An excellent surgeon of high professional standards. He takes time to provide clear explanation of the problem and how it can be resolved. He is diligent in ensuring he has all the relevant information including necessarily appropriate diagnostic investigation to help determine his approach. Definitely worth the referral and ,90mile journey to rectify issues resulting for more local treatment. Mr Chintapatla is probably one of the best surgeons in the country supported by a great team.

Mr Harry Petrushkin

Ophthalmologist

Mr Petrushkin was very helpful and tested my request for the operation in a open and honest way to make sure that I had taken into account advanatges/disadvantages and was at the right stage to go forward with the operation. I did not feel pressured to undertake the treatment, and he respected the choice I had made without trying to sell alternative lens treatments that I had already discussed with my optician.

VIP Hearing Solutions Eastcote

Audiology

I received excellent person centred care. I came for wax removal and discovered I had an ear infection that needed treatment first. The audiologist was very helpful and gave me a referral letter to see the Doctor and once the infection has cleared I could return to complete the wax removal . The Receptionist was welcoming , friendly and helpful from my first phone and on my two visits . Thank you

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Vision Scotland Edinburgh

Ophthalmology, Optometry

It was a wonderful surprise to meet so many warm and friendly staff at Vision Scotland. This carried forward with the skill and expertise I also met. I could not have asked for better in every regard. There followed a sincere wish to know of my progress with telephone calls that enquired about how I faired. Using Vision Scotland is one of the better choices I have made in life!

Mr Sherif El-Tawil

Orthopaedic Surgeon

I recently saw Mr El-Tawil to review a recent surgery and consider a similar surgery of the right knee. Mr El-Tawil was friendly, clear, explained everything very well, took his time to understand everything, and has followed-up with further in depth investigations. I would highly recommend Mr El-Tawil for anyone considering a consultation.