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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

Mr Ben Hartley

ENT Surgeon

My almost 3 year old child recently saw Mr Hartley for adenoidtonsilectomy and grommets. The whole experience was brilliant, he reassured me and her through the entire process. He was extremely understanding of my concerns and addressed all thoroughly. Her recovery was amazing and he saw her as an emergency when she had a suspected ear infection without question. It was extremely easy to get an appointment with him and surgery was booked for the following week. I cannot recommend Mr Hartley more, in fact he is doing my other child’s procedure in a couple of weeks which was initially booked with another consultant but moved to Mr Hartley as I trust him and his team with my children’s lives. I wouldn’t want to see anyone else. And as a bonus, his Secretary Angela is amazing, she’s so helpful, knowledgeable and understanding, they all made an incredibly stressful, emotional experience a calm and positive one.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Mr Magdy Nawar

Obstetrician & Gynaecologist

Mr Nawar is a fantastic consultant and surgeon. He listened to my concerns and issues, provided a clear explanation of the options available to me without being overly technical and was very supportive of my decision. Not quite knowing what to expect, the surgery itself (total abdominal hysterectomy) and recovery have been a revelation and this is down to Mr Nawar's expertise and calm and caring approach. He showed great care before, during and after my surgery and I would 100% recommend Mr Nawar. Thank you!

Mr Shaun Haran

Obstetrician & Gynaecologist

I had an excellent gynecology appointment today for hysteroscopy at the Royal Hospital. I was very stressed before walking in, but Dr Shaun Haran was extremely professional, kind, and thorough. He explained everything in detail and made me feel reassured throughout the process. I would also like to thank Angela Nurse Pacey and Fatiha, who were incredibly helpful and supportive. Their care and kindness made a huge difference to my experience. I’m truly grateful for the outstanding care I received.

Dr. Derek Ho

Ophthalmologist

Absolutely Gold service, from being collected at my front door, and being dropped home afterwards. I was looked after every step of the way. Dr Ho explain everything necessary through the procedure, which I found totally pain free. Wonderful staff from car driver David, reception staff, nursing staff, Maria, Anne, Rachel and the ones I didn’t get their names. Then Dr Ho for his amazing surgical skills. Plus spotless wherever I went. Not forgetting drinks and biscuits. Thank you all.

Midland Eye

Ophthalmology

I visited the clinic to discuss removal of a lesion on my eyelid. Having spoken to the consultant Mt Murray I decided to have it removed. I returned two weeks later to have the surgery. All the staff were very supportive and took time to explain the whole procedure to me. In particular Jenny took great care of me and made sure I felt as relaxed as I could be. Everything went to plan and I would like to thank everybody that was involved.

Mr Jamie Griffiths

Orthopaedic Surgeon

Jamie Griffith's has just performed my second hip replacement operation (6 weeks post op), following his replacement of my first problem hip. I'm extremely happy with how everything went from initial consultation through to 6 week post op review. Jamie has been very informative and professional throughout the process leaving no stone unturned and leaving me with full confidence in the procedures undertaken.

Dr Mark Weatherall

Neurologist

Dr Weatherall was the first doctor I've spoken to who truly understands and took my issues seriously, recognising migraines aren't normal and are impacting life! He explained everything thoroughly and made me feel like the issue was being properly addressed with plan A, B, and C already sorted. He was very helpful arranging these with my GP and making sure everything was super transparent.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I was seen very quickly once it was realised I needed a procedure. Every staff member I met was very professional, friendly, and polite, from reception to porters to nursing staff. I felt like I was taken very good care of throughout my visit. The nurse also explained everything to me very clearly and made sure I had a thorough understanding before my discharge.

Mr Daniel Saleh

Plastic Surgeon

I have had 2 rhinoplasty surgeries with Dr Saleh over the years and each time he has been brilliant! He’s very professional and always goes through the details thoroughly of what he will do in the surgery which I like. My results are amazing and I would always come back to Dr Saleh for any other cosmetic work done.

Mr Haroon Majeed

Orthopaedic Surgeon

Mr Majeed is friendly, approachable, informative, knowledgeable,, helpful and caring. I was incredible anxious about my foot operation. Mr Majeed answered all my concerns and the whole process from consultation to discharge was seamless. Natalie, his secretary, was very helpful and approachable also.