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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

Mr Charef Raslan

General Surgeon

Following quite a negative experience with the doctor I was an inpatient with at Whiston for a planned Surgery, On the day of my surgery I was introduced to Mr Raslan, who had reviewed my case and completed my surgery. He was very clear in his communications and his patience and bedside manner was excellent. I cannot thank him enough. I saw him at St Helens outpatients on Monday 26th January to review my recovery from surgery, once again Nr Raslan was very informative and supportive answering all my questions prior to discharging me and offering me access to his secretary contact details if I required any further support. Accessing any of my post operative notes at my review worried and concerned me as they had not been updated to the nhs system therefore a couple of my questions to confirm what surgery I had undergone was not available!

Mr Graham Lawton

Plastic Surgeon

I recently had surgery on my right hand middle finger to remove a blood vessel malformation, and I couldn’t be happier with the care and results I received from Dr Lawton. From the outset, he was incredibly calm and reassuring, which immediately put me at ease. The procedure was clearly explained and it was obvious that a great deal of thought and planning had gone into it. The surgery itself was meticulously performed, and my recovery has been excellent so far. Any questions I had were answered thoroughly, whether they felt silly or not, which made the whole experience even more reassuring. I felt completely confident throughout the entire process and very well looked after. I am extremely grateful for his skill, professionalism and manner, and would highly recommend him to anyone needing similar treatment.

Dr Ram Dhotarkar

Anaesthetist

I had nerve root block injections done by Dr Ram, and I honestly can’t say enough good things about my experience. From the very first appointment, Dr Ram took the time to really listen to my symptoms and explain the procedure in a way that made me feel informed and comfortable. The injections themselves were handled with incredible skill and care under local sedation..Dr Ram and the team were calm, reassuring, and professional the entire time. The procedure was much smoother than I expected, It’s rare to find a doctor who combines expertise with genuine compassion, but Dr.Ram does exactly that. I’m so grateful for the care I received and would highly recommend Dr Ram to anyone dealing with nerve pain. Thank You!

Mr Varun Sahdev

Urologist

We had a great experience with Mr Sahdev. I had a Vasectomy 5 years ago and I met my now partner and we decided we wanted a child together so I booked Mr Sahdev for a Vasectomy Reversal. Mr Sahdev and his team were patient, explained the process in such great detail and were very kind throughout the whole process. I felt completely taken care of and the surgery itself went without a hitch. We have actually just found out we are pregnant on our 3rd cycle following the procedure and we couldnt be happier! All thanks to Mr Sahdev and his team, thank you so much! Its been a 1010 experience, minus the slight pain following the surgery of course!

Mr Michael Crabtree

General Surgeon

For each of the initial consultation, surgery and post-op follow-up Mr Crabtree provided an excellent service, instilling confidence through friendly yet consise communication. My hernia repair operation was very much a success and my speedy recovery I believe was down to the surgical skills of Mr Crabtree. It would have been nice for me to have had a brief meeting with Mr Crabtree on the day (the post-operation) to discuss a concern. That said, the nurse looking after me was able to convey that all had gone well and that no complications were envisaged.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

The staff that dealt with me on the day were amazing. Very nice and made me feel comfortable. There was a slight issue with the connection for the headphones but they quickly resolved it and made me feel comfortable again. The lady who showed me to the room is made for that job :) unfortunately after I did have to chase a few times for my results imagining were trying to be helpful however a receptionist I was put through to was very rude, undermining and probably one of the worse receptionist I’ve come across in a long while.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

The consultant was very reassuring throughout. The teams, medical and physio, came across as calm, competent and professional. The nurses and reception staff at the hospital were friendly, calm and professional not just to me, the patient, but to my wife as well. Recovery after the procedure was less daunting than I feared it would be, the pain experienced was less than I feared it might be, and the rehab process has been every bit as easy as I was told it might be. So, thank you to everybody concerned.

Practice Plus Group Hospital, Ilford

General Surgery, Imaging (Scans), + 2 more

Paid privately for Hip Replacement, initial appointment was disappointing with an hour wait, and a non interested surgeon. A few blips along the way, upon arrival on surgery day, they had me down for a knee replacement not hip, staff on night shift not the friendliest, and thet x rayed the incorrect hip after the surgery. Day shift were great and surgery went well. I will say I expected more for paying privately however the main thing I've had my surgery instead of the ridiculous wait time on the nhs.

Mr Shailesh Agrawal

ENT Surgeon

I went because I’d had an issue with my left ear for around 6-12 months I was give a quick examination and the wax was sucked out, I was sent for a hearing test and an mri scan in my ear canal. On my return visit I was prescribed some steroid drops which resolved the issue in around 48 hours and even though I completed the bottle I’ve had no problems since, this was all done within a short period of time and wasn’t drawn out.

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

Review "I’ve been seeing Shelley and her team at Well:O in Cambridge for nearly two years now, and my gum health has improved significantly. They are all professional, knowledgeable, and always take the time to answer my questions without rushing. The practice is welcoming and clean, the staff are friendly, and the service is always top-notch. Truly a credit to their profession!"

LDN PHYSIO | Old Street

Physiotherapy

Harry was AMAZING! He listened and then treated my shoulder so well. He explained everytging he was doing and what I need to do very clearly. Harry deffo knows what he is doing and it comes across when treating my shoulder. A BIG FIVE STAR from me!! Harry was recommended through a colleague and I will deffo highly recommend Harry too! I couldn’t ask for a better service❤️.

Mr Zafer Tandogdu

Urologist

Highly professional, attentive, and approachable urologist. He listened carefully, explained the diagnostic pathway and treatment options in a clear, reassuring way, and answered all my questions. Thorough appointment, efficient organization, and strong respect for privacy. I felt genuinely supported with both expertise and empathy. Highly recommended.

Ms Ranjit Sandhu

Ophthalmologist

Ms Ranjit is extremely knowledgable and was able to give me clear advice on how to treat an eye condition. Although I was very nervous, Ms Sandhu carried out the operation there and made me feel at ease. She gave me clear aftercare instructions and booked in again for a follow up appointment to ensure the condition has gone.