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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Jahangir Ahmed

ENT Surgeon

I’m very pleased with my decision to have my procedures performed by Dr. Jay. My first procedure was to correct a deviated septum in May. I was extremely happy with both the results and the level of care before and after surgery, which is why I returned to Dr. Jay for a tonsillectomy in December. The pre-operative process was thorough and reassuring. During my initial consultation, Dr. Jay ran the necessary tests to confirm I was a suitable candidate for surgery. He explained my condition clearly and set realistic expectations for the procedure and recovery. On the day of surgery, Dr. Jay and his team were calm, professional, and reassuring. He visited me both before and after the procedure and explained how everything had gone. At my follow-up appointment, he was extremely thorough, reviewed the findings in detail, and shared all relevant documentation. Dr. Jay’s communication before, during, and after both procedures was excellent. He was prompt in responding whenever I had concerns about my recovery or pain levels and ensured I was seen quickly when I thought there might be complications. He listened carefully to my concerns and provided clear, practical guidance to address each one. Overall, I felt well cared for, informed, and supported throughout the entire process, and I would not hesitate to recommend Dr. Jay.

Mr Debashis Ghosh

Breast Surgeon, General Surgeon

Mr Ghosh was the third surgeon I saw after being diagnosed with breast cancer, and from the very first consultation I knew I was in expert hands. His competence and experience were immediately evident, and this was fully confirmed after my surgery. He performed a lumpectomy and, despite having to remove a very large tumour, he did an exceptional job preserving the shape of my breast. His calm and reassuring manner helped me feel at ease throughout the process, which meant more to me than I can express. I will always be grateful to Mr Ghosh for his skill and compassion. I truly cannot recommend him highly enough.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

I have attended this practice twice now for my son ongoing illness. First visit we have Dr Victor, second we have Justino Monteiro. Both were very professional and friendly. My son who was crying manage to stay calm with both doctors. As a parent I was very happy with the customer care. Also Domingos the practice manager accommodate my son for a last minute appointment in time of crisis, which I was so grateful. Thank you so much for all your attention and looking after my son. I would recommend this place to friends and family.

Mr Wassim Hassan

Obstetrician & Gynaecologist

From someone who has experienced gynaecological issues for many years, from my first appointment with Mr Hassan I knew I had found someone I could trust completely with my health. Mr Hassan explained everything fully, answered all my questions as well as making me feel as calm as possible about my upcoming hysterectomy, with his professional but personable approach. My procedure was undertaken without any stress, and it’s all thanks to Mr Hassan’s knowledge and experience on such matters. I would highly recommend Mr Hassan.

Mr Konstantinos Apostolou

Plastic Surgeon

I had my operation in November and met with Mr Apostolou twice beforehand. During these appointments, he took the time to examine me properly and talk through the procedure, my expectations, and any potential risks. He was kind, reassuring, and very approachable, and I always felt comfortable asking questions or raising any concerns. The operation itself was carried out with professionalism and care, and the outcome has surpassed my expectations.

Unblocked Thinking

Coaching

I had a set of ADHD/Autism coaching sessions with Jo, and she was consistently supportive and understanding throughout. She helped me talk about how hard I find things without shame, which felt incredibly important. Together we made and implemented a plan that was realistic and achievable rather than overwhelming. I left feeling understood, supported, and much more positive about moving forward.

Mr Matthew Kinsella

Ophthalmologist

I received great care from Matthew Kinsella when I attended for an eye consultation. It’s not often these days that you experience such kindness and precision when attending a medical appointment. He took the time to explain each investigation and treatment option thoroughly so that I felt comfortable and fully understood next steps. I would definitely recommend him to friends and relatives

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

The only thing is I was unaware my follow up appointment today had been charged as I was meant to have an follow up appointment on the 12 jan and was only text a few days before this was not a problem this time as I was not at work but could be a problem if I was at work and might be for someone else but overall 5 star

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

I needed to have several inoculations for travel to high risk areas. It is possible, but not cost-free, to get this done on the NHS with lots of planning, delays, and waiting for appointments. Or get them all done in one go, here, seamlessly, for a little more cost. Doctor, staff, practice, whole experience all first rate.

Mr Robert H Taylor

Ophthalmologist

Dr Taylor carried out a strabismus procedure on my right eye correcting it to a more straight ahead position. After 30 years of compensating for this it’s now significantly improved thanks to the procedure he carried out. All the way through he was informative and reassuring and I am incredibly happy with the result.

Vision Scotland Edinburgh

Ophthalmology, Optometry

I did not know how to use Pred Forte till after a week, when I thought I might consult you, To make sure I read the leaflet which said I need to pinch the corner of the eye after applying. Before this, there was a very unpleasant taste at the back of the throat, and stomach upset and worry.

Miss Lamiese Ismail

Obstetrician & Gynaecologist

Miss Ismail (and all her colleagues) were kind, calm, caring and was really impressed both at their professionalism and time taken to talk through all aspects of the procedure and initial findings- before, during and after. No question was too silly. Made the whole procedure easier.

Dr Piers Clifford

Cardiologist

Dr Clifford does not waste words. Appointments with him are timely and direct. The tests he ordered were carried out quickly and efficiently and the results received promptly. I particularly valued his follow up phone call which added depth and understanding to the test results.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

After filling out a medical form on previous medical history I was introduced to Mr Edwards, the consultant. He was very professional and explained in detail the procedure that would probably be the best for me. All the staff were very friendly and the premises very clean.