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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Skylight Psychiatry

Psychiatry

The communication from Skylignt is poor. My final report stated I did not complete 2 of the questionnaires, which I did, as I saved copies of my answers in case technology failed. Nobody chased these missing questionnaires and the response time when I did contact the admin team was 15 working days each time. All of the timescales I was told from start to finish were very inaccurate. Some of these timescales are still on the website. From referral to acknowledgement I was informed 6-8 weeks and it was 9 weeks. From acknowledgement/forms to initial appointment I was informed 8-12 weeks and waited 16 weeks. From assessment to report I was told 8-10 weeks and it was 14 weeks. I have been told 9 months from October until medication titration, but I can’t trust that this timescale is accurate. The staff are very friendly and helpful and brilliant when you do have an interaction with them, but the volume of work must be beyond current capacity to provide such inaccurate information to patients who are seeking support/diagnosis for a condition that requires accuracy and creates a high level of anxiety.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Optifema

Dietetics, Fertility Medicine, + 5 more

My experience has been extremely positive. From the very first appointment, I felt listened to, taken seriously, and genuinely cared for. Dr Hunter took the time to understand my concerns and explained everything clearly, which made a huge difference to me. Kerry his healthcare assistant has been amazing too. She has been so kind, responsive, and supportive. I’ve felt more supported here than I ever have with other practices, and the care I’ve received has been outstanding. I’m incredibly grateful for the help and compassion shown to me and wouldn’t hesitate to recommend this practice to anyone.

UME Health

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 5 more

I injured my back the week before Christmas — I could not even walk with the pain. I emailed Dr Swan over the weekend not expecting a response until Monday. I should’ve known from my previous experiences that he really cares about his patients and their outcomes so I was not surprised when he called me at home in the evening to discuss what I could do to immediately to relieve the spasm and a plan of next steps for investigations and treatment. I could not think of a safer pair of hands to be in when you are in severe pain and dealing with a spinal injury.

Dr Peter Cowburn

Cardiologist

I had an extremely worthwhile appointment discussion with Dr Cowburn regarding my progressively deteriorating condition and the reasons for same. Dr Cowburn checked me out, including ECG, reviewed potential options and we agreed a plan to move forward, Dr Cowburn will also investigate the potential for me to participate in a forthcoming 'blind' trial of a new drug for mitigating the effects of long-termm heart failure. As always, it was a pleasure to see Dr Cowburn, I am very happy with the care he provides and his 'to the point but friendly' approach.

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Mr Jamie Griffiths

Orthopaedic Surgeon

Jamie Griffith's has just performed my second hip replacement operation (6 weeks post op), following his replacement of my first problem hip. I'm extremely happy with how everything went from initial consultation through to 6 week post op review. Jamie has been very informative and professional throughout the process leaving no stone unturned and leaving me with full confidence in the procedures undertaken.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

The staff were so helpful and friendly. I went in to my appointment straight away. I had my follow up consultation with Mr Luke Cascarini. He works with you in such a kind and approachable way so that you get the best care. He is so knowledgable and was able to answers all my questions. I’m so grateful that I got referred to him as I finally have answers that I have been searching for, for many years.

sykle.life

Cardiology, Diagnostic Pathway – Cardiac, + 6 more

Couldn’t rate the practice more highly . Excellent care . The doctors have the time to discuss all concerns no rushing . They have relationships with top specialists. . .Appointments for tests are organised efficiently and fast. The practices thinks beyond the present to future health . It’s still has the ethos of a traditional gp with families and generations as patience You are in safe hands

Dr Kamlesh Mohan

Respiratory Doctor

Dr Mohan was extremely compassionate. He listened to my symptoms and then carried out a thorough examination. After reviewing my investigations he explained to me what was wrong and the necessary treatment. At all time he talked to me in language I could easily understand and involved me in any decisions

Dr Sajjad Rajpar

Dermatologist

I have been seeing Dr Rajpar for rosacea and flushing treatment. He provided a very clear explanation of the type of rosacea I had and the treatment options without any pressure. I opted for a combination of BBL and laser treatment, and Botox injections which have been very effective for me..

Mr Dinesh Alexander

Orthopaedic Surgeon

I attended a follow up appointment after Mr Alexander replaced my hip last April. I expressed my concerns over my other hip and Mr Alexander sent me straight for an xray and I was quickly reassured that all was okay. My care under Mr Alexander has been excellent. I can’t thank him enough.

Dr Ozan Hanci

Paediatrician

Dr Hanci was extremely professional, kind and put both my daughter and I at ease. He has an excellent bedside manner and thoroughly explained everything he was doing and all tests needed. We were very happy indeed with his care and would thoroughly recommend him.

Mr Achal Khanna

General Surgeon

My experience was first class I was treated with respect and the staff were very helpful. The doctor who dealt with me was very good he explained the what was going to happen and afterwards told me what the problem was with my stomach and the plan going forward.

Dr Andrew Holt

Gastroenterologist

Prompt appointment by the team and review on time by Dr. Holt. He is a patient listener, highly knowledgeable and explains in detail of the condition. Plan of treatment and clear timescale in follow up. Overall an Excellent experience.