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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Dr Diab Haddad

Paediatrician

We visited Dr Haddad just before Xmas and again recently. Dr Haddad has been excellent! My daughter has been struggling with a severe reaction to something which is causing her stress and unfortunately the other channels we have taken to date have not been of any help. Dr Haddad has really turned things around for us by helping us to understand what might be going on and helping as best he can in getting to the bottom cause. He Explains everything so clearly, allowing us to ask as many questions as we need, putting my daughter at ease which has made her feel that she is being understood and heard. Above all giving us a clear path on our next steps and not giving up on us. I would highly recommend Dr Hiddad and so grateful that we found him.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Simply Meds Online Pharmacy

Medical Weight Loss, Pharmacy

On my order I specifically asked for CAPSULES of paracetamol not Tablets. The turn around was quick but I realized when receiving 3 boxes of tablets no care had been taken to check the medecine. When I asked for a return label they asked for photos and description of the packaging of which I cant do . I'm over 90 and not familiar with taking photos and being a simple mistake in product I didn't understand. I will never use these people again and wil never recommend them. My order #

Living Mind

Psychiatry

Living Mind provides a very high standard of care for ADHD treatment. The overall process was well organised, professional, and efficient, from initial assessment through to ongoing support. Communication was clear and timely, and the approach felt structured while still being personalised. The quality of care has had a clear positive impact on my daily functioning, and I would confidently recommend the clinic to others seeking specialist ADHD support.

Mr Jiten Parmar

Oral & Maxillofacial Surgeon

Mr Parmar was warm, professional and put me and my family at ease. I have struggled with getting support elsewhere and suspected a tongue tie but it finally felt as if someone was listening to me about our issues. The procedure was really quick and my baby was calm.and happy after one minute. Would recommend wholeheartedly to anyone having any issues with breastfeeding. My son is so happy now and making much cuter noises now he can move his tongue!

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Prof. Ben Miranda

Plastic Surgeon

I couldn’t be happier. Everything was easy, fully explained, no hassle and I felt comfortable and confident with my decisions. Nothing I asked or requested was too much an all the staff involved were fantastic. Prof. Miranda was honest and explained everything in detail. Allowed me to chop and change my mind until I was completely happy. I would definitely recommend and would have any further cosmetic surgery with him again.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I am very grateful for the support of the wider team throughout our journey. Everyone was kind, professional, and consistently supportive, which made a challenging process feel much more manageable. A special thank you to Nurse Magnolia for her incredible kindness and reassurance during my embryo transfer — it meant so much. We truly felt well cared for at every stage and are deeply appreciative of the whole team.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Dr Thines Karunakaran

Gastroenterologist

Today I had a colonoscopy at Colchester General. From first entering the building I was well looked after with a whole team of people which was very reassuring. The procedure itself was explained as I was going through it, I had sedation and the whole experience was very positive. Thank you to all the staff

Dr Scott Takeda

Cardiologist

Dr Takeda made me feel at ease. He listened, done an examination. At all times he fully explained everything. Most importantly he took his time, didn't feel rushed at any point. My results were explained in full and most importantly my mind was put at rest. I would highly recommend Dr Takeda. Thank you!

Dr Husain Shabeeh

Cardiologist, Diagnostic Pathway Specialist

Dr Shabeeh is very personable and his meeting today was doubly reassuring about my possible heart problems. He has a good sense of humour and I felt very comfortable talking with him. I can recommend him as someone who is supportive, clear in stating any medical needs, and reassuring and warm in manner.

Mr Tarek ElGamal

Orthopaedic Surgeon

I was made to feel understood & reassured at every step of the way. No question or worry was too small for Mr ElGamal and his team. Both pre & post surgery the care has been excellent. I’m so pleased at the speed of my recovery with thanks to the excellent surgery & post op support.

Mr Jochen Fischer

Orthopaedic Surgeon

I had a repair down on a torn labrum in my right shoulder. Dr Fischer was very clear and informative in the appointments prior to the operation , and the operation itself went really well, and I have recovered much quicker than anticipated, and with minimal pain.