Find your trusted Doctor

Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Mr Ian Hunt

Cardiothoracic Surgeon

From when I first met Mr Hunt I asked him not to explain things in medical terms and just tell me as it is .Mr Hunt did just that in a very explanatory way which I totally understood..His manner is and was direct,honest and sincere.On the initial consultation when I was told I had cancer,I could not have asked for a more honest explanation of my condition.MrHunt explained different ways to tackle the problem,and I said I will go with whatever he decides is the best way.Straight away Mr Hunt explained to me what he would like to do and there and then started a plan of action.During that meeting I asked him about the diagnosis and what the future treatments may have in store for me,Mr Hunt immediately said that the procedures I would have before the operation and the operation itself ,he was looking for me to be cured,this was something that I never in my wildest dreams thought I would hear. Yesterday I went for my post op consultation with Mr Hunt and his team and he told me that the operation had been a success and the X-rays showed that there was no signs of cancer.Mr Hunt offered great comfort to me and when I had got my self together explained the check ups I would have over the next 5 years. Not just because of the result I had but I found Mr Hunt as a totally honest, genuine, caring, professional,understanding, kind,empathetic,and knowledgeable person and I could not be more grateful to him and his team for looking after me

Mr Tony Jacob

ENT Surgeon

After a year of back and forward to various different hospitals and appointments and symptoms being ignored, I finally and thankfully was seen by Mr Jacob. He was very professional, friendly and most importantly saw and heard my concerns. I got answers and was booked in for surgery. I had a very enlarged thyroid with numerous nodules that had previously been missed by other consultants and my symptoms absolutely debilitating. During surgery Mr Jacob found my thyroid had also grown around the back of neck so took a little longer. I felt great after my surgery, Mr Jacob came to see me the next morning and I was kept in updated of what was going to happen throughout and after the surgery. I had no questions unanswered and felt very cared for. Im extremely grateful that Mr Jacob was my surgeon and would highly recommend him. My scar is barely noticeable only two months later and my healing was fairly easy - thanks to Mr Jacob my procedure was a great success!

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Mr Paul Erotocritou

Urologist

Mr Erotocritou is a very friendly consultant, who made me feel very at ease and reassured that he will help me. He was very clear in his explanations and covered all bases in investigating my issues. I didn't feel rushed in the consultants and he actually listened to me and took the time to answer all my questions. I felt he looked at me as a valued person rather than another patient. I am very happy with my consultations and tests taken. Thankfully I do not need further investigations or treatment, but I would definitely go back to Mr Erotocritou if I needed to in the future. He was easy to understand and calm, someone you could tell about your difficulties. I felt very understood and nothing was too difficult to talk about.

Dr Adam Friedmann

Dermatologist

We’re very grateful to Dr Friedmann for treating our older child’s severe eczema. Symptoms started at around 4 months old, but the initial treatments we received elsewhere were ineffective and the condition became severe. It took a long time to control until we eventually saw Dr Friedman. His assessment was clear, the plan was practical, and—most importantly—it worked. After a long, stressful period, our child’s eczema finally came under control. It’s very clear that Dr Friedmann’s primary goal is effective treatment and real outcomes, not just short-term symptom relief. We fully trust his clinical judgement, skills, and practice, and we highly recommend him.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

Abbi Clinic have been nothing short of incredible in supporting me with my recovery journey. I was really apprehensive about this style of ‘therapy’ but I am so glad that I took their advice and tried it because the structure of the clinic is perfectly curated to individuals needs. The staff at Abbi clinic make every effort to ensure that your journey is personalised by getting to know each individual person and it shows in their care and support. A special mention to Kate who I can not thank enough for always giving her undivided attention and showing week in and week out that she genuinely cares to support you in recovery.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

TMC (The Menopause Consortium) Midlands

Obstetrics & Gynaecology

Apart from a reception that were unaware of their visitors - the building and facilities were excellent. Dr. Bradley is a practitioner who has a broad grasp of all areas of HRT treatment. Her extensive knowledge makes you feel very confident about the decisions you make with the doctors assistance. She is never rushed and allows extensive discussion about past and present research. I am extremely impressed by her professionalism. I left after my consultation feeling I had explored all the areas I had questions about but came away with a lot of new information.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

Extremely disappointed with Harley Mind Care. Terrible patient communication, no accountability for mistakes made, I had to chase up and argue regarding every appointment for my daughter. Assessment appointment was cut short and when I raised a complaint to my insurance company Harley Mind lied about this. I do not feel my child was given adequate opportunity to discuss her concerns that led us to seeking an assessment in the first place. I would not recommend this clinic.

Dr Shruti Goel

Nephrologist

I'm so glad I went to see Dr. Goel. Her frankness and simplified explanation of my health issues has left me in a good place. Dr. Goel was very knowledgeable and gave me advice that I wasn't expecting, and she made it make sense so I am pleased with the plan she's put in place. I only wish that I had gone to see her before I wasted my time at Randox; the information I was given before I met her was not correct, and worried me unnecessarily. Thank you very much.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

The staff were so helpful and friendly. I went in to my appointment straight away. I had my follow up consultation with Mr Luke Cascarini. He works with you in such a kind and approachable way so that you get the best care. He is so knowledgable and was able to answers all my questions. I’m so grateful that I got referred to him as I finally have answers that I have been searching for, for many years.

Dr. Finbar McGrady

General Practitioner

I had a small growth on my upper lip which expertly diagnosed by Dr Finbar. 9 days later the growth was removed and the report showed the lesion was benign which was great news. The whole experience from the initial consultation was very professional, friendly and reassuring. Thank you so much to you and your excellent team. I have no hesitation in recommending Dr Finbars Skin Clinic. David K.

Mr Samrat Mukherjee

General Surgeon

Mr Mukherjee has been amazing! The whole process with him has been effortless. He gave me all the details I needed and answered any question I had no matter how silly. He has been so lovely and kind. He is the best doctor I have had the honour of meeting and dealing with. Appreciate all of his help. He has been the best!!

Mr Neil Barber

Urologist

I found Mr Barber to be approachable, friendly and very professional. Nothing was rushed and he took time to listen to my concerns and explained in layman terms what the best course of action would be. His secretary, Jeanette is extremely nice, the communication is excellent and she gets the job done. How very refreshing!