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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

Mr Shilen Patel

Oral & Maxillofacial Surgeon

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

We met the excellent Mr Arthur Dalton who has known me since 2023 when he led the outstanding NHS team (which included the ICU nurses) that saved my life after a brain subarahcnoid haemorrhage and, again, in 2024, when my aneurysm needed recoiling and a flow diverting stent was also inserted . This time we sought his opinion to help us decide between two treatments for a brain meningioma, after two previous consultations at another private hospital had created confusion and anxiety,. As always, with impeccable professionalism and a warm approach, he explained the pros and cons of each procedure in relation to my particular case, allowing us to finally make the decision that suited us best. It is always deeply reassuring and an absolute joy to receive Mr Dalton’s opinion. We feel extremely lucky to have met him.

Dr. Baldeep Sidhu

Cardiologist

Many thanks to Dr Sidhu and his team, whom I first met in May 2025. From the very beginning, he has taken the time and shown great patience and professionalism in explaining my diagnosis, medications, and my overall care plan. I’ve always felt listened to, supported, and fully informed. At my recent appointment following the S‑ICD implantation, Dr Sidhu went through the procedure with me again and explained the aftercare in detail. He made sure I understood what to expect during recovery and answered all of my questions clearly, which I truly appreciated. I also know that, if I ever need further assistance, I can contact him by email, which gives me great reassurance. I’m genuinely grateful for the excellent care I’ve received from Dr Sidhu and his cardiac team

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Mr John (Ian) Jenkins

General Surgeon

I've been under Mr Jenkins' care for almost two years now. Based on my own experience, and my recovery from pretty serious, life-changing surgery, he's an excellent, skilled surgeon. Before I got anywhere near an operating theatre, I was reassured by his thoroughness, his clear and sensitive communication, and his patience with my questions and concerns. In his follow up to my surgery, he has been both optimistic and cautious at the right times, and ensured that no stone has been left unturned to ensure good outcomes. Lastly, he's surrounded himself with good people, from his practice to the theatre. You can be confident that if he is working with someone, or recommending a referral, then you'll be in equally good hands.

Dr. Omer Ahmad

Gastroenterologist

During consultations, Dr. Ahmad patiently and kindly listened to my symptoms, provided explanations regarding potential causes and created a clear investigation plan. He also dealt patiently with all my questions (they were plenty!). Regarding procedures, so far have I seen him for colonoscopy which was arranged promptly. It went smoothly and Dr. Ahmad found one polyp which could have easily been missed. At the times when one's feeling unwell, and just wants to get better, the patience, reassurance and empathy really make a huge difference. This is precisely why, apart from his great expertise, I would wholeheartedly recommend Dr. Ahmad.

Mr Raghu Ram Vindlacheruvu

Neurosurgeon

Mr Vindlacheruvu had clearly spend some time preparing for my first consultation, which was impressive. He had identified the problem, verified it during the consultation and offered a researched surgical solution promising considerable relief, despite some risk in the process which he clearly explained. His very efficient team offered to prepare quotes for the procedure recommended, relieving me of this onerous task. I could not hope nor ask for more. I have every reason to be fully confident in this gentleman's professionalism, skill and ability.

The Coriel Clinic

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

We recently attended an appointment for nail removal with Tony Wilkinson. From arrival when we were greeted on both occasions by Dawn we had an excellent client experience. The premises are spotless. Dawn - the Receptionist on duty on both appiontments we incredibly friendly and took time to chat with my elderly mum to put her at ease. A great credit to the facility with lovely customer care. Mr Wilkinson was very informative and attentive during both appiontments - very professional. I would have no hesitation in recommending the Coriel Clinic.

Ms Anastasia Rachmanidou

ENT Surgeon

I could not be happier with my experience, especially since this was a second-opinion appointment and was so strikingly different from my interactions with other ENT specialists. Dr Rachmanidou doesn't dismiss patient symptoms or treat you like a stupid, annoying customer. You genuinely feel like a patient speaking to a caring and extremely knowledgeable specialist. I could not recommend her more highly. I feel so much more confident about my further treatment with her. Thank you, Ms Rachmanidou, for being such an amazing doctor.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Overall the experience was excellent, with one frustrating aspect - initially I was told that my surgery would be at 15:00, and that I should attend the hospital at 13:00. A couple of days before the surgery, I was told that the surgery time had changed to 14:15 and I should attend at 12:15. I did so, and was then kept waiting for over an hour in the lobby as the room was not ready - giving the impression that it was unnecessary for us to have come early. A little frustrating, however the staff were incredibly friendly and kind.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

Mr Karoshi is a first class Consultant Gynecologist who I would definitely recommend to anyone with fibroid issues. He explained everything clearly from the first consultation, provided me with the all the relevant options, making sure that I understood these and giving me confidence. His surgical skills are also exceptional. He removed a large number of fibroids from me via a complicated open myomectomy surgery without issue and his follow up care was also very impressive.

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

Dr Ravi Kumar

Paediatrician

This is the second time we have visited Dr Kumar. He has been very professional and his passion for helping young children is clearly demonstrated. My daughter is very quiet and shy yet he managed to engage with her and she felt energized after both visits. He explains things very clearly and the visit did not feel rushed at all. I definitely would recommend Dr Kumar.