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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended for spinal MRI. Unfortunately the technician was running late for which I was happy to wait but because of timing his communication to me was very poor. I was shown a room to change and left there without any guidance, I was then taken to the MRI machine and not spoken to really to ask if I was okay or to provide any reassurance. I don’t like MRI scans because can feel anxious within the machine. All it takes is a little bit of reassurance and acknowledgement for which I had none. Throughout the test the technician did not speak to me at all to ask if I was okay. I am not sure if this is normal but I found during the MRI it became quite hot which I have not experienced before. When the test was over he hurried me away from the machine without acknowledging my back could be hurting when getting up, which it was a little. He didn’t show me to the door so I had to ask if I was allowed to go and then left the room to change and go home. My review would be it is the smallest common curtesies that makes all the difference to a patient and this time I did not experience this at all. So much so I won’t be choosing to go to this venue for another investigation

Mr Sanjeev Lakshaman Chitnis

Orthopaedic Surgeon

I recently visited dr chitnis with a wrist injury that had been ongoing since February this year. He was very professional and was able to tell me my MRI results promptly and answer all questions that I had. He then got me booked in for surgery, he explained in great detail which procedures I would be having and what to expect. I was very nervous for the surgery but he was quick to put my mind at ease. I’ve since seen him at a few follow up appointments for dressing/stitch removal and then also to check the mobility of my wrist after surgery. He gave me physio/exercise and scar massage instructions, explaining to me very clearly what to do and what to expect at each stage of my recovery. I felt extremely at ease at all appointments and am very grateful he was able to rectify my injury.

Professor Dariush Nikkhah

Plastic Surgeon

Words can’t fully express the gratitude I feel for Dr. Dariush Nikkhah. From the very beginning, he was not only exceptionally professional but also deeply caring and empathetic. My breast reconstruction was truly ideal — the results exceeded anything I could have hoped for, and my recovery was surprisingly quick and smooth. What touched me most was how he cared for me from the moment of the operation and continued to support me throughout the entire healing process. I never felt alone. His compassion, attention, and dedication brought back a sense of harmony and happiness in my life that I thought I had lost. I will be eternally grateful for everything he has done for me.

Candover Clinic

Dental Care, Dermatology, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Dr Christian Cerra

General Practitioner

Our first initial consultation with Dr Cerra was good, but we felt as though the length of the appointment could have been longer. We had so many questions and we were limited on time, which meant a few things had not been covered that we subsequently read on our consent forms etc so had to clarify this with our NHS coordinator prior to signing the forms. Longer appointment times would remedy this. During the collection, we didn’t speak to Dr Cerra much but we felt we were in good hands. He didn’t get our hopes up nor was negative which I think is hard to get that balance right during such an uncertain procedure.

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I was anxious about my first visit following some negative experiences with nhs gp appointments. But on meeting Dr Shori I was instantly very comfortable and felt heard. I had relevant tests quickly and efficiently. I did not feel rushed or dismissed at any point and came away feeling relieved that I had some answers to symptoms I had been struggling with for a long time. The practice was lovely, clean and overall a nice atmosphere. I wouldn’t hesitate to book again for a concern I was struggling with and would recommend anyone to do the same if they were in a position to do so.

Spire Harpenden Hospital

I was an NHS patient struggling with gallstones and experiencing frequent attacks. After doing some research, I was able to book an appointment at Spire Hospital Harpenden, where I first met Mr. Jambulingam in August this year. Just two months after that initial consultation, I had my gallbladder removed. I want to express my deepest thanks to Mr. Jambulingam and the entire team at Spire Hospital Harpenden. From beginning to end, the care and experience were exceptional, and I am truly grateful for everything they have done for me.

Dr. Voula Karagiannis

Dentist

Voula provided a calm and caring environment for me. She reviewed the medical history, medications and lifestyle forms which I had completed before beginning the examination of each tooth, including the implant and the bridge.. After that she completed a scaling and polishing taking care to make a break so that I could take a rinse. The last step was to take an x-ray of the implant. She has the help of an assistant which makes the whole check up process efficient without making it hurried.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

The staff were so kind and helped me to relax when I went for egg collection. The Embryo transfer was a beautiful moment and they ensured it was marked with a photo of the embryo being transferred and a hand written card. Unfortunately, our first transfer was unsuccessful but I know we are in safe hands for our next steps. The admin team in particular have been amazing - responsive, sensitive and friendly. Thank you to all of the staff that quietly encourage hope in a scary time

Dr James Good

Oncologist

My experience with Dr Good was excellent. I was treated with respect, dignity, and professionalism at all times. Dr Good made himself available to discuss the forthcoming treatment, and to fully explain the treatment process, making sure I was completely aware of what was to come. Dr Good has a very comforting, reassuring manner, while retaining his professionalism at all times. I genuinely felt I was in the safest hands possible. I wouldn't hesitate to recommend him.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

Blown away by how quickly and thoroughly I was seen. Feel a real relief already that someone has listened to all factors to really understand me and where I'm at with everything. From attending menopause talk on the Friday, to calling for an appointment Saturday, to seeing Nicky Sunday and getting a prescription. Nicky was so lovely to deal with too! Great service, thank you for helping to get me on track.

Mr Matthew James

Plastic Surgeon

Matthew James is an excellent surgeon. He has a compassionate approach. He is kind , patient and has a lovely manner. Very down to earth. I trust his judgement implicitly. I highly recommend him. Thank you Matthew for the great care and skilled surgery you performed on me. I am very happy with the result and I feel sure I will be as fit as a fiddle after my recovery.

Abbington House

Holistic Therapy, Psychiatry, + 1 more

It’s like buying a suit off the peg or getting a tailor made suit. The therapy with Costa had been tailor made to me, he has understood my needs and accommodated them. After a week of therapy I was broken down under to face my weaknesses, I am now leaving AHC with optimism and awareness of my weaknesses and failings. Looking forward to aftercare

Newmedica Bury St Edmunds

Ophthalmology

This entire experience was first class all through. The staff, helpfulness and care were all excellent from start to finish. The procedure was smooth and without fault on my part. I was made to feel at ease all the time with explanation of everything that was being performed. I would never worry about attending Newmedica, they are the best.

Mr Satya Naique

Orthopaedic Surgeon

Satay Naique mixes his professional expertise with an upbeat, positive and down to earth manner He has operated on me on three occasions and the result every time have been 100% successful After everything has been concluded, he’s left me with complete confidence that I can move forward with little to worry about. He’s also quite funny !

Dr Richard Perry

Neurologist

Dr Perry is the best doctor I have ever met. He is very attentive and explains things very well. He has an easy manner which helped me through the diagnosis he described. He also went back over different aspects to help me absorb all the detail he went through. I would highly recommend Dr Perry